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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
To maintain the flow of card transactions by authorising transactions, granting extra credit, resolving queries and preventing fraud in line with Nedbank Strategy.
Job Responsibilities
- Meet Service Level Agreement (SLA) requirements by conducting activities within agreed timelines and parameters.
- Minimise financial risk by making credit decisions according to mandate.
- Minimise operational costs by avoiding unnecessary expenditure.
- Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
- Meet Nedbank internal and external client service standards by communicating with stakeholders accordingly.
- Enable team to meet objectives by supporting, engaging and connecting with others on team.
- Minimise financial risk by authorising transactions according to mandate or following required process.
- Meet business objectives by conducting administrative duties according to policy and procedure.
- Mitigate risk through identifying and preventing early fraud by following process.
- Ensure compliance by adhering to all internal and external regulations and policies.
- Highlight problems by identifying and reporting system issues.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Preferred Certifications
- Call Centre Qualifications
Minimum Experience Level
- Matric and 2 years call center experience, shift is from 11am - 8pm weekdays and 2 Saturdays a month.
Technical / Professional Knowledge
- Administrative procedures and systems
- Consumer behaviour
- Data analysis
- Nedbank policies and procedures
- Nedbank vision and strategy
- Relevant regulatory knowledge
- Nedbank culture
- Oral and written communication techniques
- Relevant Nedbank Human Resources policies and practices
- General Communication Skills
- Behavioural Competencies
- Building Customer Loyalty
- Communication
- Continuous Learning
- Collaborating
- Decision Making
- Energy
- Work Standards
- Managing Work
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Job Purpose
To achieve sales and business growth targets by selling Nedgroup Investments investment products to institutional clients and to service and retain existing clients, in line with the business strategy.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influenceParticipate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank. Initiate and develop strategic relationships with key service providers in the industry by maintaining relationships through regular meetings; presentations and workshops to drive new business opportunities.
- Facilitate introductions to new clients directly or through intermediary service providers and raise awareness of NGI investment products through face to face time with consultants.
- Pitch to potential clients both in presentation and tender form to secure new business.
- Attend industry relevant events to network and raise profile of NGI capabilities and Investment products.
- Source and extract relevant information from various databases and generate sales through cold calling and networking channels.
- Oversee the delivery of client service to Institutional clients that have appointed Nedgroup Investments funds; through understanding the objectives of the client and developing and implementing investment strategies around the objectives-Conduct regular report back presentations on the performance of investment strategy and products to existing clients.
- Ensure the distribution of all communications and reporting material to clients is received on regular basis.
- Provide investment education to clients where necessary through presentations; workshops; etc. Initiate and deliver on appropriate client appreciation events.
- Manage sales activity and internal processes to support sales.
- Provide support to the Product arm of the business to help that area of the business achieve its targets.
- Sell the Nedgroup Investments Consulting proposition through presentations; pitches; workshops; client appreciation events and utilising Nedbanks' marketing channels.
- Oversee the onboarding process; collation; distribution and signing of all necessary documentation and agreements for the implementation of new business. Ensure accurate record-keeping of all client engagements; whether in person or other form.
Job Responsibilities Continue
- Ensuring Compliance with prevailing regulatory and legislative environment Compile monthly reports to management on all client activities and sales or client flowsReview ongoing appropriateness of internal processes and adjust where necessary.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Ability to work well both as individual and within a team and possess the ability to collaborate and communicate across teams within the business.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Post graduate qualification - Actuary, Masters of Business Administration (MBA), Certified Financial Planner (CFP) or Chartered Financial Analyst (CFA).
Minimum Experience Level
- 5-10 years experience in a similar role.
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Cluster Specific Operational Knowledge
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Job Purpose
The Social Media Specialist is responsible for planning and implementing compelling social media content that will drive brand engagement towards the attainment of brand and commercial goals. Managing and growing the online communities and leveraging from these to provide insights to the business that will result in increased brand value.
Job Responsibilities
Implement social media strategy
- Collaborate with business to produce content plans that drive engagement, use channels effectively and achieve the business objectives.
- Write useful, engaging and persuasive copy, correctly applying brand guidelines and ensuring the accurate use of language and tone across all social media channels.
- Respond to comments, queries and complaints from the community, escalating to the service desk when appropriate.
- Continuously evaluate the quality of social media content.
- Cover live events, including some travel (when required).
Analyse reporting for continuous improvement
- Collect data and report on key metrics to measure the impact and effectiveness of social media efforts.
- Research and stay up-to-date on digital and social media trends, platforms, developments, and best practice.
- Collaborate with cross-functional teams to align and integrate digital and social media efforts with overall business goals and strategies.
- Provide regular reporting that generates meaningful, actionable insights.
Provide advisory role to missions
- Provide an advisory role on social media marketing to missions
Media and stakeholder relationships
- Develop and maintain relationships with key stakeholders, including customers, influencers, and industry leaders.
- Serve as the subject matter expert on engagement and digital trends.
- Collaborate effectively with influencers from time to time.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Marketing or Business Degree
Preferred Certifications
- Digital Marketing Certificate - beneficial
Minimum Experience Level
- 3 - 6 years
- Social Media Management; Marketing; Digital Marketing
- Technical / Professional Knowledge
- Social Media Marketing
- Community Management
- Client Centred Design Thinking
- Stakeholder Relationship Management
- Campaign Management
- Analytical skills and working with data
- Attention to detail
- People Management Skills
- Agile Way of Working
- Content and Editorial Planning
Behavioural Competencies
- Business Acumen
- Planning and Organizing
- Innovation
- Collaborating
- Operational Decision Making
- Influencing
- Execution
- Stress Tolerance
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Job Purpose
Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
- Diploma
- Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
- Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Responsibilities
- Daily tracking of supplier service delivery as per contract
- Knowing the contract in detail to ensure delivery is aligned
- Ensure customer service is timely and accurate on a daily basis
- Tracking monthly reporting – analysis and making decisions to improve on service delivery
- Financial and SLA tracking – Monitoring delivery
- Managing the services end to end and ensuring delivery
- Achieve client satisfaction objectives in support of strengthened business IT collaboration.
- Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
- Build sounds relationships with team, manager, peers.
- Deliver results in support of increased delivery capacity. Support increased delivery capacity.
- Ensure proper financing of the function. Manage and control budget for cost centre. Provide a flexible, low cost IT operating platform.
- Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
- Ensure transformational targets are met. Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Understand and embrace the Nedbank vision and values, leading by example.
- Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a world class service by ensuring a client centric culture.
- Achieve operational excellence and support the implementation of business optimisation improvement.
- Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.
- Achieve business performance targets within required risk and compliance parameters.
- Support improved delivery capacity and capabilities.
- Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes.
- Improve service delivery in support of strengthened business IT collaboration.
- Meet all agreed risk and compliance targets.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Cisco qualification – advantageous
- Tertiary Diploma/Degree - advantageous
- DBA and Scripting, SQL/MySQL/Python/PHP/Python – advantageous
- Data Base Knowledge – advantageous
Type of Exposure
- Achieved Financial and Business Results
- Built a high performance culture
- Client and Relationship Results
- Developed and Implemented Communications Strategy
- Improved processes and culture
- Managed Transformation & Innovation
- Managed Management and Process Results
- Managed Relationships
- Managed Self and Team
- Managed budget
- Managed stakeholder relationships
Minimum Experience Level
- 2 years leadership and team-building experience. (indirect and direct reports)
- Strong understanding of the networking fundamentals with an emphasis on layer 2-7 of the OSI Model. (5-10 years)
- Excellent communication interpersonal team building and presentation skills.
- Problem solving essentials/advanced.
Technical / Professional Knowledge
- Asset management
- IT Assets management processes
- Data Warehousing
- Information Technology (IT) Architecture
Behavioural Competencies
- Aligning Performance for Success
- Earning Trust
- Customer Focus
- Building talent
- Facilitating Change
- Influencing
- Driving for Results
- Planning and Organizing
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Job Purpose
To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.
Job Responsibilities
GROW:
- Escalate unfulfilled client request to the appropriated channel for actioning.
- On-board basic accounts (i.e Personal loans, Credit cards).
- Ensure client's needs assessment is completed to offer related products and services.
- Inform clients of finacial products, features and benefits.
- Deliver sales targets and achieve client acquisition, growth and retention objectives.
- Obtain referrals from existing clients and source leads from other business units.
- Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
- Keep clients informed of progress regarding their applications, queries and requests.
- Position client's financial product requests for approval in line with process and procedure.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
- Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
- Act with a client first mindset in all client engagements.
SOLVE:
- Solve basic problems and issues (i.e debit order dispute).
- Assess and listen carefully with understanding to establish and clarify client sales and service needs.
- Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
- Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
- Attend to administrative duties after on-boarding or service activity.
- Authenticate clients, provide client service and meet client's identified needs.
- Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Control the queuing process and prioritise clients with special needs.
- Ensure all devices are operational during business hours.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
- Complete sales tasks through planning and reviewing against agreed role requirements.
EDUCATE:
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
- Drive digital adoption to enable, educate and migrate clients on digital.
LEAD, RISK & COMPLIANC
- Identify and recommend opportunities to enhance processes, systems and policies.
- Manage client appointment schedule to meet business objectives
- Meet service excellence, teamwork and personal development goals.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (i.e. cards).
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
- Mitigate risks and meet regulatory and legislative requirements where applicable.
- Adhere to Workforce Management, principles, methodology and scheduling.
- Report suspicious transactions.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS accredited Qualification (Accounting, Finance, Banking, Business)
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Interbank operations
- Problem solving skills
- Client Relationship Management
- Product sales skills
- Employee engagement methodologies
- Microsoft Office
- Relevant Nedbank policies and procedures
- Behavioural Competencies
- Sustaining Customer Satisfaction
- Building Customer Relationships
- Sales Persuasion
- Targeting Sales Opportunities
- Planning and Organizing
- Technology Savvy
- Adaptability
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Job Purpose
To collaboratively perform in-depth analysis with stakeholders on complex information security issues and provide optimum solutions which meet both business and technical requirements while aligning with the information security strategy. To support the Wealth cluster in the implementation and execution of the cyber resilience risk management framework that includes monitoring of cyber risk, cyber security program, policies, standards, reporting of all cluster-specific cyber security program elements, and regulatory matters as it relates to cyber security.
Job Responsibilities
- Build and maintain professional relationships by information sharing and professional networking within the bank.
- Build and maintain internal stakeholder relationships through collaboration with stakeholders and regular communication via various media.
- Drive compliance with security policies and standards on cluster infrastructure.
- Primary interface between the cluster and CISO office.
- Represent business as an information security representative on the CRC.
- Ensure alignment and implementation of CRRMF in clusters.
- Report of all cluster-specific information security program elements.
- Actively executes the cyber security program elements and other information and cyber security plans developed by the business.
- Assist the cluster with the identification of critical assets (“crown jewels”) and feed that back into the business impact analysis and risk management processes.
- Work with the business to develop processes and procedures to ensure information security policies and standards are integrated; and
- Assist with third-party supplier information and cyber security risk assessments and assurance.
- Assist business with incident management related to cyber and/or privacy incidents.
- Conclude cyber / privacy impact assessment on new business initiatives.
- Build and maintain professional relationships by information sharing and professional networking within the bank.
- Provide input into the negotiation process with vendors for new and existing technologies and services.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Seek opportunities to improve business processes, models and systems.
- Participate in Research and Development related to specific Information Security Technology.
- Participate in proof of technology and proof of concept.
- Identify and set selection criteria for new products.
- Participate in the implementation and hand over of new products as provided in the selection criteria.
- Keep abreast of information security policies, rules, standards and processes, procedures and practices, as well as business rules, introducing new industry concepts to information security.
- Create and review all relevant processes and procedures mindful of current policies and standards.
- Create, maintain and review information security standards.
- Oversee and monitor environment per set standards.
- Review and contribute to project documentation.
- Mitigate risks. Implement specific Information security technologies. Gain further exposure and experience on multiple technologies.
- Log, submit and implement low, medium and high risk security changes independently.
- Provide guidance and supervision to Administrators and other analysts on implementation and changes.
- Oversee and ensure change was success.
- Support the achievement of the business strategy, objectives and values.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team.
- Provide technical mentoring both to Individual and specialist development projects.
People Specification
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Degree in IT / Computer Science / Informatics
Preferred Certifications
- Certified Information Security Manager (CISM)
- Privacy Related Certificate (s)
- Certified in Risk and Information Systems Control (CRISC)
Minimum Experience Level
- 4 - 7 years in Information Security Experience
- Exposure in Risk Management Monitoring
- Data Reporting Analytics experience
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Information Security Threats and Attact vectors
- Cluster Specific Operational Knowledge
- System Development Life cycle(SDLC)
- TCP/IP
- Information Security terms and definitions
- Basic computer concepts
- Relevant Operating System
- Information Security policies and procedures
- Vendor Management Principles
Behavioural Competencies
- Coaching
- Collaborating
- Decision Making
- Influencing
- Innovation
- Technical/Professional Knowledge and Skills
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Job Purpose
To manage product innovation (Development; Maintenance and Governance; Non-Interest Revenue (NIR)) in order to achieve Nedbank Financial Planning and Wealth Strategy.
Job Responsibilities
- Build and maintain effective working relationships.
- Build strong stakeholder relationships by providing advice on credit processes, policies, documentation and system enhancement.
- Ensure clients' expectations are met to the required standards.
- Audit staff performance in line with client and operational standards.
- Ensure efficient work ethic and achievement of Business Unit strategies and goals.
- Draft and present monthly business reports to stakeholders.
- Compile and analyze reports from direct reports in accordance with findings, trend analysis and risk indicators.
- Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Develop and implement action plans to address issues raised in culture surveys.
- Create a client service culture. Support implementation of business optimization improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Identify and drive development and implementation of solutions.
- Conduct on-the-job training, counselling and coaching.
- Identify staff performance gaps from assessment evaluations and analyze performance data.
- Adhere to the terms and conditions of employment.
- Ensure service level agreements are achieved and maintained.
- Maintain and update QA policies and procedures.
- Enhance policies and procedures by reviewing and recommending submissions to the business.
- Support decision making by gathering and analyzing information from different sources.
Job Responsibilities Continue
People Specification
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Postgraduate diploma or NQF level 7 qualification.
Minimum Experience Level
- 5 years experience in product management.
Technical / Professional Knowledge
- Communication Strategies
- Diversity management
- Employee training/development
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Management information and reporting principles, tools and mechanisms
- Client Service Management
Behavioural Competencies
- Customer Focus
- Initiating Action
- Innovation
- Business Acumen
- Continuous Improvement
- Motivating the Sales Team
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Job Purpose
To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank.
Job Responsibilities
- Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
- Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
- Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
- Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy processsystem operating procedures.
- Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
- Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
- Identify the business issue by observation; analysing management reports and requests from EXCO.
- Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
- Set expected performance output by meeting and agreeing with management.
- Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
- Manage internal and external stakeholders by regular meetings and agreeing deliverables.
- Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
- Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Job Responsibilities Continue
People Specification
- Essential Qualifications NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Certifications
- Minimum Experience Level
- 3 5 years relevant experience in product management.
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Industry trends
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Cluster Specific Operational Knowledge
- Governance, risk and controls
Behavioural Competencies
- Customer Focus
- Decision Making
- Facilitating Change
- Initiating Action
- Innovation
- Technical/Professional Knowledge and Skills
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Job Purpose
- This is an opportunity for candidates who wish to grow their skills and knowledge of equites within a well-defined process with the guidance of Nedbank Private Wealth’s Investment team. The role focuses on industrial equities (JSE listed and international).
- To research and evaluate investment opportunities to generate recommendations for Nedbank High-net worth clients to optimise risk-adjusted investment outcomes. The research and analysis will focus on, but is not limited to, JSE- and internationally listed equities.
Job Responsibilities
- Research and analysis of equites to support the broader investment process.
- Generate research reports and investment recommendations to enable investment decisions.
- Conduct financial analysis of listed companies in line with Nedbank Private Wealth’s valuation framework.
- Formulate investment recommendations in accordance with Nedbank Private Wealth’s investment framework in order to enhance client outcomes.
- Contribute to Nedbank Private Wealth's investment strategy discussions to formulate house views.
- Participate in investment strategy meetings to present and formulate investment opportunities.
- Engage external service providers and key stakeholders associated with investment opportunities.
- Vote shareholder proxies in accordance with Nedbank Private Wealth's Proxy voting Framework.
- Share knowledge and industry trends with the team and stakeholders during formal and informal interaction.
- Participate in creating a culture of idea generation, continuous learning and shared knowledge.
- Identify training courses and career progression for self through input and feedback from leadership.
- Ensure all personal development plan activities are completed within specified time frames.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B. Comm degree with majors in investment related subjects or
- Any other degree and CFA
- Preferred Certifications
- Chartered Financial Analyst
Minimum Experience Level
- 1-3 years experience in an Equity Analyst role.
Technical / Professional Knowledge
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Decision-making process
Behavioural Competencies
- Earning Trust
- Communication
- Continuous Learning
- Collaborating
- Work Standards
- Technical/Professional Knowledge and Skills
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Job Purpose
To ensure that the Group Risk Framework is embedded; operationalised and implemented within the business and provide advice and guidance to mitigate business risks and ensure that regulatory requirements are met.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals (targets) and support business strategies that improve corporate image by participating in Nedbank Culture building initiatives (e.g. Surveys etc.).
- Achieve business strategy by participating and encouraging others to participate in and support corporate social responsibility initiatives.
- Foster transformation of the workplace and support Nedbank achievement of the BEE initiatives and transformation targets; by contributing to an environment where diversity is valued.
- Improve work processes; productivity and reduce costs by offering innovative ideas and input to Group Risk, RBB ERM Risk and/or stakeholders and through soliciting input from managers and colleagues.
- Develop risk plans that enable the implementation of the business strategy by breaking it down into targets and obtaining approval of plan from relevant strategic committees such as EXCO; ERCO; GRCMC; SCC; OPCOM etc. Ensure compliance with regulations and prevent losses by facilitating risk management in the business and by engaging with relevant stakeholders regarding risk related issues.
- Ensure alignment of area business processes to the Group Risk Framework by participating and providing information to Nedbank Risk Committees.
- Keep business updated on a regular basis and analyse information generated from the risk exercises by ensuring that risk monitoring exercises across the business take place and are in line with all known risks.
- Ensure business processes and systems are functioning by identifying and documenting risks.
- Track the performance and compliance of the team by allocating tasks to the team according to different risk areas.
- Ensure the business fully complies with risk standards by revising cluster risk process guidelines.
- Mitigate risks by providing the business with relevant information; guidance and advice based on regulatory standards; compliance and audit findings.
- Evaluate and analyse area audit findings and management improvement comments; by assessing whether actions will result in improvement and by making recommendations.
- Meet financial objectives by containing costs.
- Ensure improvements on identified risks by engaging with business; understanding risks and by creating action plans.
- Operationalise the Nedbank Group Risk Framework by ensuring that business unit level ERCO governance structure and charters are implemented; ensuring adequate risk reports generated; risk meetings held and risk processes aligned with group.
- Build and maintain relationships with clients and service providers through attending meetings and utilising networking opportunities.
- Share information and knowledge with stakeholders; peers and team to by driving awareness campaigns.
- Build relationships; by reporting risk issues and by providing risk related information to strategic committees; as per the Group Risk Framework.
- Build long-term relationships and support stakeholders in reaching business objectives by keeping abreast of and sharing industry information with stakeholders.
- Support the achievement of the business strategy; objectives and values by understanding Nedbank risk strategy and Business Unit Plan.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Chartered Accountant , Advanced Diplomas/National 1st Degrees
- Essential Certifications
- Member of Institute of Risk Management of South Africa and/or Compliance Institute of South Africa
Minimum Experience Level
- 3- 5 years experience in Risk Management
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of project management
- Relevant regulatory knowledge
- Business writing skills
Behavioural Competencies
- Communication
- Continuous Learning
- Decision Making
- Facilitating Change
- Influencing
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
As a Developer, you will play a pivotal role in designing, developing, and maintaining the APIs that drive our mobile applications. You will collaborate closely with our mobile app development teams to ensure seamless integration and exceptional performance.
Job Responsibilities
- API Design: Collaborate with cross-functional teams to design APIs that meet the requirements of our mobile applications while adhering to industry best practices and standards.
- API Development: Develop high-quality APIs that are efficient, scalable, and secure for use in iOS and Android applications.
- Integration: Work closely with mobile app developers to ensure smooth integration of APIs, troubleshooting issues, and optimizing performance.
- Testing: Conduct thorough testing and debugging of APIs to identify and resolve issues promptly.
- Documentation: Create comprehensive documentation for APIs, including usage guidelines and best practices.
- Security: Implement security measures and authentication protocols to protect APIs from vulnerabilities.
- Performance Optimization: Continuously monitor and optimize API performance to ensure a seamless user experience
- Version Control: Manage API versions and updates, ensuring backward compatibility when necessary.
- Collaboration: Collaborate with the DevOps team to deploy and maintain APIs in production environments.
People Specification
- Essential Qualification - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Bachelor's degree in Computer Science, Software Engineering, or a related field
Essential Certifications
- Advanced Certification in relevant technologies where available
Minimum Experience Level
- 5 to 7 years Information Technology experience, of which 3-4 years in Systems Analysis and design experience.
- Proven experience in API development for iOS and Android platforms.
- Proficiency in programming languages such as Java, Swift, and/or Kotlin.
- Strong knowledge of RESTful API design principles.
- Familiarity with API authentication and security protocols.
- Experience with version control systems (e.g., Git).
- Excellent problem-solving and debugging skills.
- Strong communication and collaboration abilities.
- Knowledge of mobile app development is a plus.
Technical / Professional Knowledge
- Principles of project management
- Relevant design tools
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Role relevant related technologies
- System Development Life cycle(SDLC)
- Systems Analysis and design
- Technical System Interfaces
- Testing principles and processes
Behavioural Competencies
- Collaborating.
- Compelling Communication
- Decision Making
- Driving for Results
- Influencing
- Innovation
- Technical/Professional Knowledge and Skills
Method of Application
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