Current Vacancies at Nedbank

Job Purpose

To apply specialisation within SAP projects and technical expertise (under minimal Supervision ) that meets customer business needs by interacting with stakeholders to define requirements and priorities.   Performs systems analysis, solution design, develop, supports and maintains SAP system.

Job Responsibilities

• Contribute to quality and  financial goals by operating within agreed budget and by conforming to the Service Level Agreements.where applicable.
• Plans and prioritise work outputs with a realistic sense of time and resources involved. Ensure conformance to programming and/or configuration standards and /or documentation in line with best practices.
• Investigate and propose enhancements which will result in improved performance.
• Delivers to stakeholders with the appropriate level of urgency.
• Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables
• Highlights potential project or solution risks and issues to project management.
• Actively support other team members on projects as well as SAP internal tasks.
• Support and maintenance of SAP landscape according to agreed standards.
• Development testing and implementation of SAP programs.
• Takes ownership in ensuring that internal customers expectations are met.
• Participate in knowledge sharing.
• Prioritise and/or integrate multiple projects /tasks concurrently.
• Provide input  to highlight inter dependencies between projects and support.
• Deliver as per approved SDLC.
• Identify and Mitigate risk.
• Apply problem solving skills to resolve identified problems.
• Keep up to date on SAP and Nedbank strategy.
• Accountable for own activities and performance.
• Takes a disciplined approach and works effectively towards clear objectives and prioritises.
• Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
• Uses information from different sources to aid in problem solving.
• Effectively resolves complex problems using creative approaches outside area of expertise.
• Maintaining and sharing team  knowledge.
• Continually develop core skills, cross-functional expertise and business knowledge.
• Keep up to date on SAP and Nedbank strategy.
• Takes a disciplined approach and works effectively towards clear objectives and prioritises.
• Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
• Uses information from different sources to aid in problem solving.
• Uses and share  information from different sources to aid in problem solving.
• Effectively resolves complex problems using creative approaches outside area of expertise.
• Maintaining and sharing team  knowledge.
• Continually develop core skills, cross-functional expertise and business knowledge.
• Participate in Nedbank Culture building initiatives , thereby contributing to a culture conducive to the achievement of transformation goals.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bcom/IS/IT ENG/BSc/Com Science related degree 

Preferred Certifications

• Preferred relevant SAP module certification

Minimum Experience Level

• 3 - 5 years SAP Technical experience 

Core Technical Competencies

• Business Technology Platform (preferably in the Cloud Foundry environment).
• SAP FIORI
• Business Application Studio
• ABAP with specifics in ODATA Services
• And other cloud technologies would be beneficial like: API Management, CPI etc. 
• Familiarity with agile principles and concepts

Technical / Professional Knowledge

• Microsoft Office
• Functions Specific Policies Procedures and system Knowledge
• Relevant Governance controls and regulatory knowledge
• Testing principles and processes
• Performance monitoring and tuning
• System Development Life cycle(SDLC)
• ASAP
• Problem solving skills
• SAP System
• Behavioural Competencies
• Continuous Improvement
• Continuous Learning
• Decision Making
• Innovation
• Quality Orientation
• Managing Work

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Job Purpose

To apply  specialisation within multiple SAP projects and support  and technical expertise that meets customer business needs by interacting with stakeholders to define requirements and priorities.   Performs systems analysis, solution design, develop, supports and maintains SAP system.  Also involved in technical solution design and system integration. Contributes on SAP architecture and landscape.

Job Responsibilities

• Contribute to quality and  financial goals by operating within agreed budget and by conforming to the Service Level Agreements
• Plans and prioritise work outputs with a realistic sense of time a resources involved.
• Ensure conformance to programming and/or configuration standards and /or documentation in line with best practices.
• Investigate and propose enhancements which will result in improved performance.
• Delivers to stakeholders with the appropriate level of urgency.
• Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables.
• Highlights potential project or solution risks and issues to project management.
• Act in a  Technical integration specialist role  across various SAP disciplines.
• Provide and develop new proposals to key stakeholder.
• Provide Industry solutions and bets practices knowledge to clients.
• Maintain and expand client contact as a high level and  build credible relationship with key client personnel.
• Actively support other team members on projects as well as SAP internal tasks.
• Consult on SAP landscape according to agreed standards.
• Provide input and oversight into testing and implementation of SAP programs.
• Takes ownership in ensuring that internal customers expectations are met.
• Share knowledge.
• Prioritise and/or integrate multiple projects /tasks concurrently.
• Provide input  to highlight inter dependencies between projects and support.
• Consult on SDLC processes.
• Identify and Mitigate risk.
• Drive problem resolution.
• Involved in solution design activities.
• Work closely with project mangers to guide on deliverables.
• Guide op Technical principles.
• Keep up to date on Nedbank strategy and SAP technologies.
• Takes a disciplined approach and works effectively towards clear objectives and prioritises.
• Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
• Uses and share  information from different sources to aid in problem solving.
• Effectively resolves complex problems using creative approaches outside area of expertise.
• Maintaining  and sharing team  knowledge.
• Continually develop core skills, cross-functional expertise and business knowledge.
• Coach and mentor other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
• Responsible for contributing to professional development of consultants.
• Plays a role in the recruitment of new consultants.
• Participate in Nedbank Culture building initiatives), thereby contributing to a culture conducive to the achievement of transformation goals.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Bcom/IS/IT ENG/BSc/Com Science related degree 

Preferred Certifications

• Preferred certified in multiple SAP module /ASAP certification

Minimum Experience Level

• 8 to 10  years SAP Technical Experience 

Core Technical Competencies

• Business Technology Platform (preferably in the Cloud Foundry environment).
• SAP FIORI
• Business Application Studio
• ABAP with specifics in ODATA Services
• And other cloud technologies would be beneficial like: API Management, CPI etc. 
• Familiarity with agile principles and concepts

Technical / Professional Knowledge

• Analysing situations or data that requires an in depth evaluation of multiple factors
• IT Solutions Architecture
• SAP System
• knowledge of SAP
• ASAP
• System Development Life cycle(SDLC)
• Microsoft Office
• Presentation Skills
• business consulting and facilitation skills

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Job Purpose

To manage, analyse, and monitor and report on regulatory and international best practice risk indicators, trends, typologies, controls, and systems associated with money laundering, terrorist financing, sanctions and exchange control risk management and compliance and its controls, to ensure risks to Nedbank Group are mitigated.

Job Responsibilities

• Manage the likelihood and probability of being imposed with a regulatory risk penalty, criminal liability and/or administrative sanction, through the analyses and monitoring of risk indicators and controls and advise stakeholders
• Ensure the analysis, monitoring and tracking of regulatory risk indicators and controls by providing guidance in highlighting possible risks and ensuring regulatory obligations are met
• Provide clarity to stakeholders on analysis of risk indicators results and controls related to regulatory requirements and international best practice and advise stakeholders on appropriate outcomes
• Representing the Chief AML, CFT and Sanctions Officer on items related to monitoring and analysis of AML, CFT and Sanctions risk management at relevant governance forums, structures, meetings, engagements & regulatory interactions where required
• Manage the obtaining of statistical and transactional data from relevant systems, reports and data from subsidiaries and stakeholders to monitor the analyses and review of information to ensure accuracy of information and correct processes are followed as well as implement solutions enabling the necessary exception handling in order to mitigate regulatory risk penalties.
• Review internal controls and documentation for quality assurance and ensure corrective action is taken
• Ensure the analysis and accurate identification of risks and gaps to mitigate risks associated with money laundering, terrorist financing, sanctions and exchange control
• Monitor and ensure oversight of risk indicators and controls, feedback and corrective action implemented by reviewing reports through stakeholder engagement and tabled through applicable governance forums and structures.
• Review input into new reports or enhancements to existing reports through gaps identified during analysis of risk indicators and/or controls to ensure risks are exposed and mitigated.
• Utilise resources effectively and efficiently by delegating deliverables according to specialised skills-set to ensure work is completed to correct standard and expectations.
• Ensure the downloading, preparation, sorting, interrogation and interpretation of information and data to identify relevant breached thresholds or intelligence, as to identify potential risks and trends and ensure effective risk management and compliance standards are adhered to.
• Interact with internal and external stakeholders, to build and maintain collaborative relationships and ensure smooth flow of work and alignment of regulatory requirements as set out by South African Reserve Bank (SARB) and Financial Intelligence Centre (FIC)
• Review, improve and update work processes and practices to identify areas of resource inefficiencies and promote business optimisation
• Review, improve, update and implement service level agreements with vendors and internal service providers e.g. Group Technology.
• Engage with stakeholders to obtain buy - in for implementation of proposed continuous improvement changes and initiatives.

Job Responsibilities continued

• Provide professional, objective input, clarification, advice, guidance, assistance and create awareness through interaction with stakeholders, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
• Identify training courses and career progression for self and direct reports to improve personal capabilities and to stay abreast of developments in field of expertise.
• Ensure direct reports remain challenged and motivated while performing their duties.
• Ensure all personal development plan activities for self and direct reports are completed to enable effectiveness in performance of roles and responsibilities. 
• Ensure self and team share knowledge of identified risks, in respect of best practice and regulatory risk requirements with stakeholders, during formal and informal interaction, so that relevant upskilling takes place

Minimum Experience Level

• 7-10 Years
• 7-10 years Systems experience. 
• 2 – 3 years’ experience with senior management/executives.
• 5 – 7 years managing people.
• Data Analysis. 
• Relevant regulatory knowledge. 
• Governance Risk and Controls Banking or Finance industry
• Essential Qualifications - NQF Level
• Professional Qualifications/Honour’s Degree
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Com (Information Systems)
• Essential Certifications
• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) - preferred, not essential

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Job Purpose

To market and sell Nedbank's Global Trade solutions to meet the needs of customers and stakeholders in order to achieve business objectives. To grow and retain the existing juristic client's business while focusing on acquiring new juristic clients to grow market share in line with Nedbank's business strategy.

Job Responsibilities

• Offer / market Nedbank's Global Trade solutions / services to existing and prospective clients.
• Identify business opportunities within the market by engaging and partnering with relevant market and industry stakeholders.
• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
• Build sound professional relationships with all clients, especially with top clients [top 100 clients and PCP clients] and stakeholders (Internal and Industry).
• Understand and embrace the Nedbank vision and demonstrate Nedbank's values when interacting with clients and various stakeholders.
• Maintain and grow existing clients within the portfolio through cross sell and up-sell initiatives.
• Acquisition of new clients that require Global Trade.
• Achieve the Relationship Business Channel's Global Trade growth and client acquisition targets.
• Facilitate the structuring of complex and sophisticated Trade solutions.
• Identify and structure Working Capital Trade Finance Solutions.
• Facilitate specialised Global Solutions such as Host to Host integration, API's, ADLA's, and digital solutions as presented by Nedbank.
• Provide Advisory services including Trade (instruments - Incoterms), currency hedging, Trade Risk mitigation (Currency, payment, sovereign, bank, counterparty, logistics, insurance), Exchange Control, Market information. 
• Cultivate and maintain a personal market presence (personal brand) and network.
• Act as a Global Trade subject matter expert (SME) to the Sales Frontline including Cross Border industry knowledge and Competitor information. 
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Operate / manage within a matrix environment.
• Staying abreast with industry, market developments and legislation so to best advise Nedbank's clients and provide market intelligence / industry trends to internal stakeholders.
• Identify training courses and career progression for self through input and feedback from management.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 3 - 6 years Global Trade Sales experience within a Banking environment
• Extensive Cold Calling experience (Hunter Mentality)
• Minimum of 2 years Relationship Management experience

Technical / Professional Knowledge

• Telecommunications industry knowledge
• Knowledge of Global Markets operations
• Property Finance Knowledge
• Governance, risk and controls
• Banking procedures
• Principles of financial management
• Exchange control knowledge

Behavioural Competencies

• Building Customer Relationships
• Advancing Sales Discussions
• High-Impact Communication
• Negotiation
• Decision Making
• Sustaining Customer Satisfaction

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Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre
• Essential Certifications
• FSCA: DOFA Certificate 
• RE 5 Certificate 
• 120 FAIS Credits 

Minimum Experience Level

• 3 - 4 years experience as a Call Centre Agent: 
• Must have Short -Term and Long -Term Insurance experience

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

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Job Purpose

To conduct home loan application fraud investigations at Nedbank by following forensic and relevant methodologies. Mitigate fraud and reputational risk and criminal liability and ensure regulatory requirements in Nedbank, including subsidiaries are met.

Job Responsibilities

• Build, manage and maintain stakeholder relationships through face-to-face interaction and networking.
• Attend industry and professional forums, sharing best practice, creating synergies and collaborative professional relationships.
• Request assistance from, and consult with, internal and external sources to obtain expert opinion and evidence.
• Interact with and keep stakeholders updated on progress of ad hoc requests and/or investigations, as well as when case is closed.
• Present investigation findings in a formal report to relevant stakeholders for implementation of recommendations and actions required.
• Conduct investigations against Nedbank staff, draft reports and recommend potential solutions, process changes and/or raise awareness of modus operandi to business.
• Alert and liaise with relevant investigation units and/or product owners through formal interaction.
• Update case management system with findings and recommendations to ensure reporting to the relevant enterprise risk committee takes place.
• Follow interviewing processes and relevant investigation methodologies, update processes and where relevant, escalate to chief risk officer and relevant stakeholders.
• Conduct root cause analysis of staff investigations and/or claims to identify gaps in processes to make recommendations.
• Analyse information and compile formal report containing recommended actions and solutions.
• Alert and/or liaise with other banks or relevant institutions regarding possible fraudulent activities and events.
• Utilise and access various resources to conduct investigations and/or ad hoc requests to report fraudulent and/or inappropriate activities.
• Prepare files by scanning evidence for future reference and safekeeping.
• Improve personal capability and stay abreast of developments in field of expertise.
• Ensure all personal development plan activities are completed within specified timeframe and as per agreement with management.
• Share knowledge of trends and identified fraud risks with team and stakeholders during formal and informal interaction.
• Provide input and support for buy-in and recommend the development of new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Participate in Nedbank culture building initiatives and corporate social responsibility initiatives.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Capture time to ensure billable hours are accounted for and costs are recovered.

Minimum Experience Level

• Minimum 5 years’ experience in banking environment and/or conducting investigations
• Essential Qualifications - NQF Level
• Diploma

Preferred Qualification

• Diploma: Criminal Justice and Forensic Auditing
• Preferred Certifications
• CFE, ICFP

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation

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Job Purpose

• To lead large teams of business analysts and process engineers, including allocation of work and quality management, in order to support the planning, estimation and delivery of business analysis and process engineering work to time, budget and quality targets in accordance with organizational standards and senior stakeholders agreements.
• Be able to provide input into the organization's strategy planning process and sets, and implements strategy for appropriate business cluster or area of responsibility.
• To build and grow staff via the talent management process to ensure delivery excellence and strengthening business analysis and process engineering capabilities. 
• Be able to execute business area operational requirements to ensure its compliance, viability and success.

Job Responsibilities

• Participate fully in the operational, tactical and strategic management of enterprise process engineering and business analysis services and capabilities.
• Educate and influence stakeholders on the business analyst/process engineer role, deliverables, standards, methods, tools and techniques within the organisation.
• Promote and collaborate with the business analysis and process engineering communities of practice 
• Engage and maintain relationships with senior stakeholders to promote business analysis/process engineering in the business and delivery environment.
• Managing resources to deliver on the strategic goals of projects, squads, and business as usual initiatives in accordance within the parameters of budget, quality and timelines.
• Ensure business area comply with organisation standards, policy and regulatory requirements including managing risk accordingly
• Ensure management of function by allocating work, organizing department, driving productivity improvement and by smoothing day-to-day operations.
• Ensure direct reports understand and support Nedbank's vision, values and strategy and contribute to a culture of transformation including CSI.
• Stay abreast of developments in the business analysis and process engineering fields of expertise, ensuring personal and professional growth.
• Ensure talent management processes and policies are adhered to for all staff 
• Ensure that strategic actions are delivered within planned budget, timeline and with expected quality.
• Ensuring staff delivery is compliant with agreed business analysis and process engineering standards, methods and tools.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant IT Degree and or Industrial Engineering and Leadership Qualifications  
• Preferred Certifications
• Industry body certified qualifications (ABPMP and or IIBA) and TOGAF

Minimum Experience Level

• 11 years +
• 10 years working experience in both BA and PE role, as well as leading large teams.

Technical / Professional Knowledge

• Stakeholder management
• Financial Accounting Principles
• Data analysis
• Business Acumen
• Process Engineering Skills

Behavioural Competencies

• Delegation and Empowerment
• Execution
• Aligning Performance for Success
• Building Talent
• Building Partnerships
• Selecting Talent
• Influencing
• Creating a Culture of Trust

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Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist process engineering team with the process mapping in ARIS, as needed.
• Perform system role of gate keeper on ARIS so that we ensure good governance on our solutions in production
• Enable and help business transition existing solutions into target state application without impacting the current PE’s BAU and project focus
• Update existing process updates where business have reviewed (annually for material process and every two years for non-material processes)
• Work with business to enable business reviews
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement

Job Responsibilities Continue

• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders 
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain
• People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
• Essential Certifications
• Preferred Certifications
• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Minimum Experience Level

• 7 - 10 years
• 3 - 5 years Management experience of this

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Job Responsibilities

• Review, enhance and streamline credit risk processes, improve, or create new reports, data management, etc. by developing and deploying innovative solutions for efficient and effective credit risk management practices.
• Document, align, and drive implementation of efficient credit risk processes and best practices in compliance with Nedbank policies, guidelines, and GIA or CRRM requirements.
• Participate and drive ongoing review and update of Policies, Guidelines, Procedures, Processes, etc. in line with relevant legislations/regulations to achieve effective and efficient execution of tasks.
• Conduct needs analysis by   engaging with Credit Risk and other relevant stakeholders to ensure development of a suitable solution. 
• Ensure excellent quality and standards of outputs by performing, logic-checks, and user-testing, and collaborate with relevant system owners in the design, maintenance, and enhancement of current / planned credit risk systems.
• Deliver on key strategic initiatives (Tech and non-Tech) within allocated budget, implement efficiencies and achieve acceptable levels of progress based on agreed timelines.
• Support Credit Risk to work effectively with various key role players including External and Internal Auditors / CRRM / Value Analytics / Underwriting / Reporting team etc. to execute on key responsibilities and drive suitable solutions.
• Build and maintain relationships with internal, and supply chain stakeholders by managing expectations, providing feedback, and communicating as required.
• Manage the dissemination of knowledge pertaining to the bank’s processes and procedures through ongoing training, awareness and change management as required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self through identifying current and future training and development needs.
• Effectively collaborate and align with key and relevant stakeholders to support resolution, development, and deployment he of suitable solutions. 
• Document, align, adopt, and implement credit risk processes and best practices consistently across the business in compliance with Nedbank policies, guidelines and audit or review requirements.

Minimum Experience Level

• 5 - 10 years' experience in banking / projects / technology environments.
• Intermediate / Advance Microsoft Excel and PowerPoint
• Proven record of having previously identified opportunities and driven change in the business. 
• Familiarity with SAFe Agile methodologies would be an advantage.

Requirements

• Advanced Diploma / National 1st Degree (NQF Level 7)
• SAFe Agile certification and/or Design Thinking Certification would be an advantage.

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Job Responsibilities

• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders through transparent communication which align to the Nedbank Values.  
• Work closely with Quality Assurance Leads, Practise Leads, Business Analysts, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.    
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.    
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.    
• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.    
• Delivery of a well-structured quality assurance solution, aligned to enterprise quality practices and standards, within the timelines agreed with the delivery team.    
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.    
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.    
• Participate in the backlog grooming.    
• Participate in the sprint planning, test estimation and acceptance criteria per story.    
• Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.
• Job Responsibilities Continue
• Collaborate with the Core Technical Team to continuously improve the automation frameworks and overall platform.    
• Develop the automation code using the automation test kit for execution.    
• Implement the test automation solutions with the objective that it has adequate coverage within the sprint.    
• Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.  
• Confirm that the automation test code implemented is appropriately catalogued, stored and aligns with the required governance.    
• Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository    
• Integration into and test automation execution on DevOps pipelines.    
• Log defects using the pre-defined defect management process and tool, and ensure the relevant information is captured accurately that will assist with the root cause analysis.    
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.    
• Report status of testing to the squad daily.   
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.    
• Participate in all retrospective reviews. 
• Participate in the showcase to stakeholders.  
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.    
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.    
• Seek ongoing improvements in technical capabilities.   
• Mentor the Software Test Engineers within the team to improve their technical capabilities.    
• Support the achievement of the business strategy, objectives and values.    
• Stay abreast of developments in field of expertise.    
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.    
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).   
• Participate and support corporate responsibility initiatives for the achievement of business strategy.  
• Seek opportunities to improve business processes, models and systems though agile thinking.    

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bootcamp training in Agile and DevOps.
• Preferred Certifications
• ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

Minimum Experience Level

• 5 - 8 years Test automation experience
• Testing of Web & Mobile frontends and APIs
• Insprint automation using established Test Tools and Frameworks
• Non-Functional Testing and integration into DevOps Pipelines

Required Technical Knowledge

• Programming (OOP)
• Java Development with J2EE and/or Springboot knowledge (Advanced)
• Automation testing using Selenium
• Use of repository systems ie: AzureRrepos.
• Testing of Services using automation tools such as Rest Assured (& SOAPUI).
• BDD and TDD
• Continuous Integration (CI) process with Jenkins/Azure.
• Agile methodology and working in agile teams
• Use of Maven
• Use of Jira and Confluence
• Exposure to Cloud technology.
• Experience in building stubs

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Job Responsibilities

• Build a deep understanding of the business need in order to contribute to the ongoing value proposition.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Participate in the sprint planning, and success criteria per story/epic.
• Participate in the Squad backlog grooming.
• Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove any blockers.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Communicate the Product risk to the Product Owner, Scrum Master & Chapter Lead and highlight any mitigating factors.
• Ensure the defect management process is adhered to by the Software Quality & Test Engineerss and where necessary chair the defect triage sessions.
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).
• Produce a closeout report and monitor product health in production for 2 weeks to ensure any issues are referenced in the report for completeness.
• Elicit business and Subject Matter Expert participation and input where necessary.
• Encourage Peer reviews of the QA artefacts.
• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Engineers within the team to improve their technical capabilities.
• Responsible for performance management of direct reports (e.g. performance contracts, development plans, poor performance and improvement plans, and review).
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).
• Ensure direct reports' time sheets are created and signed off timeously.
• Responsible for resource capacity plan(s).
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Agile certification and training in DevOps would be advantageous.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Minimum Experience Level

• 2 or more years in a Lead role
• 6-8 years test automation experience
• Java
• Selenium
• API testing (RestAssured/Karate/SOAPUI)
• Jmeter

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Job Responsibilities

Implement media initiatives

• Implement effective media strategy and manage media channel performance and optimisations Contribute to the development of data led audience management, re-targeting and re-marketing strategies
• Ensuring timely post-live, optimisations and reporting
• Monitoring impact and return on investment of all media campaigns, both on and off-line
• Oversee the relevant aspects of campaign management process including brand reputation management 
• Oversee and manage the overall media budget 
• Assisting digital and social media, public relations, and creative teams to select the appropriate media for missions and BAU activities across different media platforms
• Stay abreast of trends and best practice in media industry 
• Work with cross functional squads as a Traveler expert
• Work closely with counterparts across the POE ecosystem to ensure the successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels

Mission and squad delivery

• Executes the tasks in the marketing mission backlog with support from other team members
• Participates and contributes to all the agile ceremonies in a sprint cycle

Chapter contribution

• Participate in the development of the media chapter initiatives 
• People Specification
• Essential Qualifications - NQF Level
• Qualification: Advanced Diplomas/ Natinal 1st Degrees
• Field of Study: Marketing, Media

Certifications: Marketing related preferred

• Minimum Experience Level
• Total number of years of exprience: 3 - 6 years
• Type of exprience: Campaign process knowledge and the role that each media plays in delivery. Expereince with web analytic tools. 

Technical / Professional Knowledge

• Data and analytics
• Media Channels
• Project management
• Agile way of work
• Presntation skills
• Interpersonal skills
• Web analytic tools
• Campaign processes
• Creativity and Innovation
• Media tools and relevant publisher and partner models

Behavioural Competencies

• Innovation
• Operational decision making
• Planning and Organising
• Buidling customer relationships
• Initiating Action
• Business Acumen
• Technical/Professional Knowledge and skills
• Communication

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Job Responsibilities

• Inform and evolve definition of subject matter capability                                                      
• Ensure all stakeholder needs are met and understood through regular engagement
• Build and maintain effective stakeholder relationships and establish credibility
• Ensure work outputs are timely and of the highest quality and in align to standards of best practice
• Measure and monitor progress and quality of practitioners and users of the outputs for service design and experience design
• Engage subject matter practitioners in continuous learning, practical application initiatives on an ongoing basis
• Prepare documentation and complete administrative tasks required 
• Ensure appropriate change management takes place
• Manage performance of staff by implementing performance agreements, 
• Tailor development needs as identified to ensure that business unit stays abreast in service and experience design and related fields of expertise and deliver on the expectations from stakeholders
• Support the achievement of the  business strategy, objectives and values 
• Stay abreast of developments in field of expertise  
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities 
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Design, Process Engineering, Marketing                            

Preferred Certifications

• Various Nedbank CCD Masterclass/Meetup certifications; Agile Bootcamp etc…                            

Minimum Experience Level

• 6+ years experience in a leadership position in Design , Customer Experience or Architecture
• Experience in working with or in cross functional teams touching on at least three disciplines Design, Tech, Data, Business Marketing/Segment, Business Analyses and or Process Engineering Management

Types of Exposures

• Managing a team of people 
• Working with clients to solve client problems
• Coaching and mentoring others
• Providing constructive feedback to employees
• Communicating job requirements and performance standards to others
• Conducting performance feedback meeting
• Participating in recruiting and staffing
• Facilitation of workshops 
• Conflict management 
• Solution leadership 
• Continuous improvement 
• Collaboration & Co-Creation
•  Supporting other teams

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Job Purpose

To analyse and monitor regulatory risk indicators associated with money laundering, terrorist financing, Sanctions and Exchange Control Compliance to ensure risks to Nedbank Group are mitigated.

Job Responsibilities

• Identify the likelihood and probability of being imposed with a regulatory risk penalty, criminal liability and/or administrative sanction, through analysing and monitoring risk indicators and advise stakeholders accordingly, to ensure compliance to regulatory requirements, improved business results and client service. 
• Analyse, monitor and track regulatory risk indicators by highlighting possible risks and ensuring reporting takes place within regulatory required timelines. 
• Interact with stakeholders through engagement at meetings, to build and maintain collaborative relationships and ensure smooth flow of work and alignment of regulatory requirements as set by South African Reserve Bank (SARB) and Financial Intelligence Centre (FIC). 
• Engage with stakeholders during meetings to obtain buy - in for implementation of proposed continuous improvement changes and initiatives. 
• Provide professional, objective input and creating awareness to stakeholders on relevant alerts and actions to be implemented, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients. 
• Obtain statistical and transactional data (e.g. SAS reports for cash threshold reporting) from relevant systems (e.g. NDW sanctions and Politically Exposed Persons (PEP) Process), reports and data from subsidiaries and stakeholders as to analyse and review information to ensure accuracy of information and correct processes followed. 
• Download, prepare, sort, interrogate and interpret information and data to identify relevant breached thresholds as to identify potential risks and trends and ensure compliance standards are adhered to. 
• Communicate identified risks, trends and corrective actions to be taken by relevant stakeholders through reports, governance forums/structures and meetings to ensure corrective action is implemented and risks mitigated. 
• Follow up on identified risks and corrective action to be taken by stakeholders within specified timeframe through meetings and/or electronic medium to ensure that regulatory requirements are met. 
• Provide an oversight of risk indicators (e.g. suspicious transactions reporting and non-
• Client Information System (CIS)) by reviewing reports submitted by stakeholders to governance forums and structures to ensure that compliance requirements are adhered to and corrective action taken. 
• Provide input into new reports or enhancements to existing reports (e.g. NDW sanctions) through gaps identified during analysis of risk indicators to ensure risks are exposed and mitigated. 
• Define and test the system controls for regulatory reporting and monitoring. Ensure all regulatory systems governance requirements and procedures are adhered to. 
• Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise. 
• Ensure all learning curriculum activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities 

Job Responsibilities Continue

• Provide input into training sessions and/or share knowledge of trends and identified risks with team and stakeholders during formal and informal interaction so that relevant upskilling takes place and effective handover to relevant responsible person for actioning. 
• Obtain buy-in for developing new and/or enhanced reports that will improve reporting of risk indicators and/or proposed corrective action to be taken by business by highlighting benefits and associated regulatory risks so that ideas and initiatives are supported and implemented. 
• Participate in Nedbank Culture building initiatives (e.g. Surveys etc.) contributing to a culture conducive to the achievement of transformation goals. 
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. Green Strategy). 
• Identify opportunities to improve or enhance business processes and methodologies by researching, developing, implementing, and recommending improvement initiatives and effective ways to operate and add value to Nedbank. 
• Define and test the system controls for regulatory reporting and monitoring (Actimize SAM-R, SAM-C, WLF, CDD, FIC goAML, Finsurv, Side Safewatch etc). 
• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• BA Law and/or Compliance Honours 
• Preferred Certifications
• Associated Certified Anti-Money Laundering Specialist (ACAMS)

Minimum Experience Level

• 2 years’ experience in analysing and monitoring risk indicators in Anti-Money Laundering (AML), Counter Terrorist Financing, Sanctions Compliance and/or Exchange Control in a banking environment or similar 

Type of Exposure

• Analysing and interpreting quantitative and qualitative data 
• Interacting with various levels of management 
• Drafting reports 
• Monitoring adherence and compliance 
• Influencing stakeholders to obtain buy-in for concepts and ideas 
• Sharing information in different ways to increase stakeholders understanding 
• Summarizing information in graphs and charts 
• Analysing situations or data that requires an in depth evaluation of multiple factors 
• Displaying high level of ethics, integrity and confidentiality 
• Presenting to senior leaders 

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Stakeholder management
• Data analysis
• Industry trends
• Money laundering knowledge
• Counter Terrorist Financing
• Corporate finance knowledge
• Exchange control knowledge
• Compliance Knowledge

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Job Responsibilities

• Contribute towards the achievement of Nedbank’s CSI strategy with the objective of delivering innovative solutions and platforms in support of the strategy.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g., Green Strategy). 
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal, risk and compliance governance processes.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution. 
• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines. 
• Drive Non-Interest Revenue (NIR) and/or Net Interest Income (NII) by developing business cases in relation to stakeholder requirements.  or providing sound business case input.
• Create cost efficiencies through product or process innovation.
• Understand budget requirements by setting realistic targets. 
• Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Curate, consolidate and navigate stakeholder inputs and approvals with all relevant stakeholders. 
• Lead in platform partnerships as primary liaison on day-to-day programme delivery, supported by the Marketing and Design Operations divisions 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).

Operational Requirements

• Developing an overall product / solution roadmap to support the overall Affinities 2.0 vision and objectives.
• In-depth commercial knowledge, understanding and application of developing a business case for a technical solution from conceptualisation to delivery of the solution.
• Collaborating closely with the product/ solution design and technical teams to create product / solution roadmaps for each development cycle.
• Developing user stories and product / solution requirements to create an optimal user experience by applying the relevant UX design principles aligned with the Nedbank brand guardrails. 
• Oversee the beta testing process to ensure that the product/ solution meets the desired specifications. 
• Develop relevant metrics to monitor product / solution in market performance. 
• Overall management of the product/ solution life cycle from launch, ongoing maintenance, enhancements, and improvements.

People Specification

• Essential Qualifications – NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas / National 1st Degrees

Preferred Qualification

• Relevant post grad qualification in Computer Science or related field

Essential Certifications

• Industry/ Product specific 
• Minimum Experience Level
• 3-5 years in a product or service development role 
• Technical / Professional Knowledge
• Relevant software and systems knowledge
• Data analysis 
• Communication Strategies 
• Governance, Risk and Controls 
• Industry trends 
• Principles of financial management 
• Principles of project management 
• Knowledge of Agile and Scrum workflows

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Influencing
• Innovation 

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Job Responsibilities

• Contribute to quality and financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
• Plans and prioritise work outputs with a realistic sense of time a resources involved and in conformance to programming and/or configuration standards and /or documentation in line with best practices.
• Investigate and propose enhancements which will result in improved performance.
• Responds to customers with the appropriate level of urgency.
• Manage own work and time to achievement of project/deliverables.
• Takes ownership in ensuring that customers expectations are met.
• Customer liaison into business.
• Demonstrates an understanding of how SAP software, services, products and solutions add value to the business.
• Highlights potential project or solution risks and issues to project management.
• Acts in a functional integration specialist role across various SAP disciplines.
• Provide and develop new proposals to key stakeholder.
• Provide Industry solutions and bets practices knowledge to clients.
• Maintain and expand client contact as a high level and build credible relationship with key client personnel.
• Actively support other team members on projects as well as SAP internal tasks.
• Share knowledge.
• Prioritise and/or integrate multiple projects /tasks concurrently.
• Provide input to highlight inter dependencies between projects and support.
• Consult on project activities leading to the implementation of the requirements by applying project management principles across multiple projects.
• Consult on SDLC processes.
• Provide direction on all aspects of SAP systems and integration thereof.
• Identify and Mitigate risk.
• Drive problem resolution.
• Involved in pre- project planning e.g. determining scope and solution.
• Keep up to date on Nedbank strategy and SAP technologies.
• Accountable for own activities and performance.
• Takes a disciplined approach and works effectively towards clear objectives and prioritises.
• Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
• Uses and share information from different sources to aid in problem solving.
• Effectively resolves complex problems using creative approaches outside area of expertise.
• Maintain and sharing team knowledge.
• Continually develop core skills, cross-functional expertise and business knowledge.
• Coach and mentor other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
• Responsible for contributing to professional development of consultants.
• Play a role in the recruitment of new consultants.
• Participate in Nedbank Culture building initiatives
• Participate and support corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Preferably certified in more than one SAP module / ASAP & Solution Manager certifications

Essential Certifications

• Preferably certified  in more than one SAP module / ASAP & Solution Manager certifications

Minimum Experience Level

• 8 to 10 years SAP Functional Experience 

Technical / Professional Knowledge

• Architecture Modeling
• IT Infrastructure Architecture
• Principles of project management
• Microsoft Office
• Business analysis
• Presentation Skills
• business consulting and facilitation skills
• System Development Life cycle(SDLC)
• ASAP
• Problem solving skills

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Job Responsibilities

• Ensure adequacy of impairments on the credit risk regional portfolio by engaging with value analytics team and using monthly monitoring tools and exception reporting
• Regularly reviewing collateral on credit risk matters which underpins impairments to ensure the accuracy and relevance of the collateral values considered in credit risk assessments by regularly reviewing collateral, financial institutions, quality of the collateral, allowing them to make informed adjustments to their Expected Credit Loss calculations.
• Ensure the portfolios (in collaboration with Underwriting) complies with Internal Revenue Service (IRS9) relative to Staging and Impairments to accurately represent the makeup of the portfolios in relation to the credit risk state type of a client by proactively reviewing the portfolios in collaboration with key stakeholders ensuring accurate client classifications and consequential Expected Credit Loss (ECL) correctness.
• Analyse reports and financial data to understand the movement of risk weighted assets/capital movements in the various portfolios as well as the composition of impairments per stage/client by interrogating and interpreting the financial data to understand client moves into various credit risk state types to ensure accuracy of regional and segment client moves, gauge financial impact and recommending course of action to accelerate financial growth for the business.
• Manage the quality of the MIS data to ensure that the portfolios are being managed within determined benchmarks and to take corrective action when benchmarks are being exceeded/reviewing data for inconsistencies and anomalies by proactively analysing data ensuring that credit risk discipline remains world-class at-risk management per strategic pillar of RBB/Nedbank.
• Innovate and embed the Credit Policy and standards within the credit risk discipline to ensure proper adherence to accepted credit risk standards to align with industry norms and practices, embedding same within the business to ensure compliance and effective framework of credit risk management.
• Ensure adequacy of internal processes and reporting to reduce or eliminate financial risk or loss through ongoing refinement, adherence and enhancement of the bank's processes and procedures.
• Define and set standards for credit risk function and share professional expertise in the relevant forums to foster consistency, transparency, and sound decision-making in credit risk management by developing a comprehensive framework outlining the organization's risk appetite, credit policies, and risk management procedures.
• Build and maintain collaborative business relationships that ensure effective risk management by collaborating and networking between various stakeholders to streamline and enhance the credit risk processes.
• Ensure that stakeholder expectations and customer complaints are managed by monitoring team deliverables according to policy and governance.
• Reduce or eliminate financial risk or loss through ongoing refinement, enforcing adherence to regulations and enhancement of the bank's processes and procedures.
• Ensure compliance and reduced credit and reputational risk by Implementing relevant legislation within the credit risk environment.
• Create a culture of information, knowledge sharing, trust, respect, and support to ensure a smooth workflow through leading by example and on-going engagement with the team and cross-functional teams.
• Ensure dissemination of knowledge pertaining to the bank's processes and procedures to relevant staff members through ongoing training and awareness sessions.
• Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management.

Minimum Experience Level

• 7 - 11 years' Credit lending or credit risk experience in a banking environment
• 4 - 5 years' Team Management / Leadership experience 
• Extensive understanding of legalities associated with lending and collateral
• Proven track-record on managing a large book.

Job Responsibilities Continue

• NQF Level 7 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageous
• Own reliable vehicle and valid driver's license a must 
• Must be prepared to travel 

Technical / Professional Knowledge

• Business administration and management
• Change management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Strategic planning
• Talent management
• Management information and reporting principles, tools and mechanisms

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Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

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Overall Responsibilities

• In consultation with Head of Leadership, review existing leadership development programs (both organizational required trainings and professional development opportunities); ensure effective learning content, suggest enhancements and modifications to improve groupwide leadership capability aligned to strategic direction of Nedbank.
• Facilitate and/or integrate leadership development programmes (pre/during and post sessions) through a variety of distribution channels.
• Implement effective, ongoing learning opportunities and programs for all leaders, which may include mentor training, career path development, and professional development.
• Continually evaluate and improve on leadership and professional development experience.

Responsibility Area: Leadership Development and Support

• Implement talent and leadership development concepts and approaches aligned to The Nedbank Way i.e. human centred leadership approach, leadership strategy, role of leader, leadership capabilities and culture principles
• Partner with talent management as required for the nominations process.
• Manage and partner with external vendors to design and tailor leadership development solutions to meet critical capabilities for Nedbank leaders.

Responsibility Area: Programme Management

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Coordinate all training to meet client expectations and service level agreements by liaising with clients and vendors to determine and meet logistical needs.
• Respond to queries and complaints, within agreed service levels, using appropriate communication media including email and telephone.
• Build and maintain relationships with all relevant stakeholders through regular and timeous communication.
• Gather and consolidate feedback from clients about the training to monitor client satisfaction with the training.
• Improve training and better meet client and business needs by making recommendations based on feedback.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletter, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames. 
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. 
• Obtain relevant training plans and consolidate into a proposed schedule that complies with organisation policies and procedures. 
• Organise logisitics and required resources to meet training intervention requirements by consulting vendors/facilitators/program managers. 
• Co-ordinate training sessions by liaising with delegates/vendors/facilitators and/or managers. 

Responsibilities Continued

• Ensure targets and standards are met by monitoring and reviewing progress using feedback and reports and take corrective action if necessary. 
• Monitor and record attendance and non-attendance by capturing on the relevant electronic system used by the organisation for training/skills development. 
• Provide information to relevant stakeholders on training delivery by recording and using data on training provided during reporting period. 
• Manage programme budgets: Calculate and highlight variances between budgeted targets and actuals for all relevant items including costs, delegate numbers, delivery dates, assessment results by comparing actuals with projected targets. Summarise training feedback using course evaluations and make recommendations for improvements or corrective action. 
• Compile report by including all information required for management to monitor training performance against plan, gathered from the relevant records and documentation including attendance registers, assessment results, evaluation feedback and financial data. 
• Share report with relevant stakeholders using identified communication process and report format. 
• Plan annual programme delivery to meet groupwide leadership development needs through a systematic and consultative process with clusters
• Develop systems and infrastructure for all learning, training, and development programs by establishing standardized methods for delivery, evaluation, measurement, and outcome reporting.
• Establish maintain, and report on metrics to measure training effectiveness, utilization, and compliance.
• Evaluate and determine the effectiveness of current learning programmes.
• Partner across the organization to assess program development needs that drive the overall organizational strategy, including the creation and administration of new and innovative learning and training solutions.
• Design and maintain communication strategies to inform employees of development and educational events, opportunities, requirements, and resources.
• Research and develop team and/or cohort learning opportunities.
• Curation of leadership development programmes on the Nedbank Edcast LXP (DLP)

Position Special Responsibilities

• Promote a culture of growth mindset, inclusion, learning culture, diversity and innovation to enable the Nedbank EVP through leadership development solutions and focus.
• People Specification

Qualifications

• Undergraduate degree in a related discipline and a minimum of five years of related work experience.
• 5 years of professional experience developing and delivering leadership development training programmes.
• Experience building development programs with technical and non-technical audiences.
• Resonance to Nedbanks purpose, culture principles and people promise.