Fresh Jobs at Huntswood

• Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What you’ll be doing:

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems 
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What we’re looking for:

• 1 year customer service experience - USA campaign experience is imperative
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand the metric systems.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

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• Step into a dynamic role where you’ll handle Accidental Damage claims, drive successful Recoveries, and manage Third‑Party liability all while making a real impact on customer experience and business outcomes. Here, you won’t just process claims.  You’ll own them, investigate them, and deliver resolutions that count.

What You’ll Do

• Own a diverse portfolio of AD, third‑party, and recovery claims
• Assess liability, validate evidence & analyse claim circumstances
• Engage confidently with customers, insurers & stakeholders
• Drive recoveries and negotiate outcomes that maximise value
• Handle complex queries and complaints with professionalism
• Keep accurate, compliant and detailed case notes
• Deliver fair, fast, and high‑quality decisions

What You Bring

• Matric /NQF Level 4 equivalent
• 1–3 years relevant experience in insurance
• Strong insurance background (motor insurance a big win)
• Experience with AD claims, third‑party liability and/or recoveries
• Brilliant communication & negotiation skills
• A sharp investigative mindset
• Confidence handling inbound & outbound calls
• Ability to work under pressure and meet SLAs
• Solid Microsoft Office skills

Why You’ll Love It Here

• Benefits designed to help you thrive, personally and professionally
• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Tenure recognition bonuses — we celebrate your loyalty
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong