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Kaelo provides innovative, essential, healthcare solutions enabling the physical and psychological well-being of all South Africans.
Our one goal is to provide more South Africans with access to quality healthcare. We are progressive in our design, simple in our approach and sincere in the way we engage, changing the way healthcare is delivered to meet th...
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Job Description
Purpose
The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
- Building and maintaining relationships with clients and key personnel within key account companies
- Conducting reviews and needs based research to ensure clients are satisfied with products and services
- Identify and implement up-sell and cross selling opportunities
- Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
- Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
- Manage a portfolio of clients in accordance to the agreed Service Level Agreement
- Develop and enhance retention and growth strategies
- Develop, maintain and improve consistent client communication and engagements
- Track, measure and evaluate the effectiveness of CRM processes within each client
- Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
- Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
- Manage and strengthen the relationship with all clients in the portfolio
- Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
- Ensure that all events are monitored in accordance with the allocated budget
- Document all meetings and ensure clients receive feedback within agreed upon turn-around times
- Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo
Qualifications
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
- Customer facing experience
- Health care industry experience
- Facilitation and presentation experience
- Service and sales experience
- Event and knowledge management
PREFERRED
- Education and or training background
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
PREFERRED
Relationship management
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
- Report writing skills
- Process skills
- PowerPoint and presentation skills
Additional Information
- Accountability
- Action orientated
- Communication
- Business writing and presentation skills
- Problem solving skills
- Creative thinking
- Strong relationship skills
- Growth and development mind-set
- Planning and organisation
- Resilient and adaptive
- Systems thinking and connecting ability
- Professional and brand conscious
go to method of application »
Job Description
The Occupational Health Nursing Practitioner is responsible for the provision of Occupational and Primary Health Care Clinic Services.
Key Outcomes
Manage Stock and Supplies
- Ensure adequate stock levels are kept and that wastage is limited
- Ensure legal compliance of on-site clinic
Manage Periodic Assessments
- Conducting medical surveillance examinations
- Conduct health risk assessments
Manage Reporting and Feedback
- Interpret and record medical surveillance findings and refer medical surveillance findings to Occupational Health Medical Practitioner
- Document management
Special Requirements
Will be based at a client in Gauteng
Qualifications
Required
- 2 years in an Occupational Health environment
- Primary Health Care experience
- Emergency Care/ Emergency drugs
- Injury on duty Management
- Health care, IOD and medical emergencies
Preferred
- Professional Nurse with Certificate in Dispensing, Audiometry and Spirometry
Qualifications and Accreditation with a Professional Body
- Qualification in Occupational Health
- Registered with SANC, SASOHN and DoH
Technical Skills or Knowledge
- Certificate in dispensing, audiometry and spirometry
- Health risk assessment knowledge
- Computer Literacy
Additional Information
PERSONAL ATTRIBUTES : COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical
go to method of application »
Job Description
The Occupational Health Nursing Practitioner is responsible for the provision of Occupational and Primary Health Care Clinic Services.
Key Outcomes
Manage Stock and Supplies
- Ensure adequate stock levels are kept and that wastage is limited
- Ensure legal compliance of on-site clinic
Manage Periodic Assessments
- Conducting medical surveillance examinations
- Conduct health risk assessments
Manage Reporting and Feedback
- Interpret and record medical surveillance findings and refer medical surveillance findings to Occupational Health Medical Practitioner
- Document management
Special Requirements
Will be based at a client in Gauteng
Qualifications
Required
- 2 years in an Occupational Health environment
- Primary Health Care experience
- Emergency Care/ Emergency drugs
- Injury on duty Management
- Health care, IOD and medical emergencies
Preferred
- Professional Nurse with Certificate in Dispensing, Audiometry and Spirometry
Qualifications and Accreditation with a Professional Body
- Qualification in Occupational Health
- Registered with SANC, SASOHN and DoH
Technical Skills or Knowledge
- Certificate in dispensing, audiometry and spirometry
- Health risk assessment knowledge
- Computer Literacy
Additional Information
PERSONAL ATTRIBUTES : COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical
go to method of application »
The Occupational Health Nursing Practitioner is responsible for the provision of Occupational and Primary Health Care Clinic Services.
Key Outcomes
Manage Stock and Supplies
- Ensure adequate stock levels are kept and that wastage is limited
- Ensure legal compliance of on-site clinic
Manage Periodic Assessments
- Conducting medical surveillance examinations
- Conduct health risk assessments
Manage Reporting and Feedback
- Interpret and record medical surveillance findings and refer medical surveillance findings to Occupational Health Medical Practitioner
- Document management
Special Requirements
Will be based at a client in Gauteng
Qualifications
Required
- 2 years in an Occupational Health environment
- Primary Health Care experience
- Emergency Care/ Emergency drugs
- Injury on duty Management
- Health care, IOD and medical emergencies
Preferred
- Professional Nurse with Certificate in Dispensing, Audiometry and Spirometry
Qualifications and Accreditation with a Professional Body
- Qualification in Occupational Health
- Registered with SANC, SASOHN and DoH
Technical Skills or Knowledge
- Certificate in dispensing, audiometry and spirometry
- Health risk assessment knowledge
- Computer Literacy
Additional Information
PERSONAL ATTRIBUTES : COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical
go to method of application »
Job Description
The Occupational Health Nursing Practitioner is responsible for the provision of Occupational and Primary Health Care Clinic Services.
Key Outcomes
Manage Stock and Supplies
- Ensure adequate stock levels are kept and that wastage is limited
- Ensure legal compliance of on-site clinic
Manage Periodic Assessments
- Conducting medical surveillance examinations
- Conduct health risk assessments
Manage Reporting and Feedback
- Interpret and record medical surveillance findings and refer medical surveillance findings to Occupational Health Medical Practitioner
- Document management
Special Requirements
Will be based at a client in Gauteng
Qualifications
Required
- 2 years in an Occupational Health environment
- Primary Health Care experience
- Emergency Care/ Emergency drugs
- Injury on duty Management
- Health care, IOD and medical emergencies
Preferred
- Professional Nurse with Certificate in Dispensing, Audiometry and Spirometry
Qualifications and Accreditation with a Professional Body
- Qualification in Occupational Health
- Registered with SANC, SASOHN and DoH
Technical Skills or Knowledge
- Certificate in dispensing, audiometry and spirometry
- Health risk assessment knowledge
- Computer Literacy
Additional Information
PERSONAL ATTRIBUTES : COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical
go to method of application »
Job Description
The Occupational Health Nursing Practitioner is responsible for the provision of Occupational and Primary Health Care Clinic Services.
Key Outcomes
Manage Stock and Supplies
- Ensure adequate stock levels are kept and that wastage is limited
- Ensure legal compliance of on-site clinic
Manage Periodic Assessments
- Conducting medical surveillance examinations
- Conduct health risk assessments
Manage Reporting and Feedback
- Interpret and record medical surveillance findings and refer medical surveillance findings to Occupational Health Medical Practitioner
- Document management
Special Requirements
Will be based at a client in Gauteng
Qualifications
Required
- 2 years in an Occupational Health environment
- Primary Health Care experience
- Emergency Care/ Emergency drugs
- Injury on duty Management
- Health care, IOD and medical emergencies
Preferred
- Professional Nurse with Certificate in Dispensing, Audiometry and Spirometry
Qualifications and Accreditation with a Professional Body
- Qualification in Occupational Health
- Registered with SANC, SASOHN and DoH
Technical Skills or Knowledge
- Certificate in dispensing, audiometry and spirometry
- Health risk assessment knowledge
- Computer Literacy
Additional Information
PERSONAL ATTRIBUTES : COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical
go to method of application »
Job Description
The Regional Clinics Manager is responsible for supporting the Head of Clinics with building client relationships, ensure that the on-site clinic are compliant to legislation and management of the clinic staff. The person will responsible for planning and securing the on-going stability of clients by building and managing the financial, operational and administrative system infrastructure of Occupational Health.
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
- Managing regional clinic stock and supplies
- Monitor and ensure adequate stock levels
- Follow procurement processes
- Managing resources
- Ensure clinics are staff correctly
- Manage workforce to ensure Service Level Agreements are met
- Managing medical assessments
- Compile medical plans with Employers
- Schedule clients at clinics
- Reporting
- Report on stock levels and usage
- Report on medical assessment engagements
Qualifications
SPECIAL REQUIREMENTS
Willing to Travel
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
- 3 -5 years Occupational Health management experience, Operations manager,
- Supervisory or management experience is essential
- Strong business operations knowledge is essential
- Financial and budgeting experience
Client
PREFERRED
- Occupational Health Unit Manager
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
- A relevant Nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF 7 qualification
- BTech Degree or Diploma in Occupational Health Nursing
- Registration with the South African Nursing Council as a Registered Nurse and Occupational
PREFERRED
PERSONAL ATTRIBUTES : COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical
go to method of application »
Job Description
Administrator is required to co-ordinate and ensure operational requirements are met.
KEY OUTCOMES
- Excellent oral and written communication skills
- Strong inter-personal skills required
- Pro-active, customer service orientated and the ability to work towards the common goal of the team
- Good administration skills and attention to detail
- Patience, appropriate assertiveness, deadline driven, good organization skills with the ability to implement new ideas will be most suitable for this position
- Initiative, logical thinking and analytical ability essential
Qualifications
SPECIAL REQUIREMENTS
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
- Computer literacy
- Strong administrative skills
- Good communication and inter-personal skills
PREFERRED
- 2 years office experience in a healthcare environment will be an advantage
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Advanced Computer Literacy MS Office (Level 3)
PREFERRED
- TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
- Proficiency in Word, Excel and Windows essential
PREFERRED
Additional Information
PERSONAL ATTRIBUTES : COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical
Method of Application
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