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  • Posted: Mar 20, 2024
    Deadline: Not specified
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The story of Nando’s starts hundreds of years ago with the first Portuguese explorers who set sail for the East in search of the legendary spice route. Lured by the promises of our beautiful continent, they came ashore and there, under our famous sun, they discovered the African Bird’s Eye Chilli or as we know it (and love it), PERi-PERi. Uniq...
    Read more about this company

     

    Property Acquisitions Manager - Johannesburg

    Job Description    

    • The Property Acquisitions Manager is accountable for maximising profit for the Company and its Franchisees by securing new sites and managing existing property portfolios.                       

    Minimum Requirements    

    • Grade 12 or equivalent NQF level 4 qualification
    • Certificate in Shopping Centre Management 
    • Driver’s License and Own vehicle
    • 10+ years’ experience in Property Management and Leasing
    • 3 – 5 years in Property Acquisitions management

    Knowledge

    • Knowledge of what makes a restaurant successful and ability to forecast (Advanced)
    • Knowledge of lease agreements (Intermediate)
    • Knowledge of the brand and what the brand requires (Advanced)
    • Knowledge of deal structuring (Advanced)
    • Knowledge of finance (Intermediate)
    • Knowledge of building drawings (Basic)
    • Negotiation skills (Advanced)
    • Oral and written communication skills (Advanced)
    • Site identification skills (Advanced)

    Duties and Responsibilities    
    Property Acquisition Planning

    • Conduct business review meetings to assess five-year plan for every Casa
    • Segment Casas into categories for property planning
    • Create detailed strategies and plans to support targets and goals as per business reviews
    • Monitor and report on progress and status

    Estate Growth

    • Seek out and investigate potential business development opportunities and liaise with the Regional General Managers and the Head of Property
    • Conduct visits to identified sites to perform a physical survey and identify possible options in line with Nando’s criteria
    • Liaise with landlords to initiate the negotiation process
    • Negotiate terms and conditions for new Casas, providing proposals to Head of Property, Regional General Managers and Franchisees
    • Engage with the Design and Development department, ensuring that the site complies with the standards and requirements of new Casas
    • Liaise with the Network Planner to obtain research on relevant area
    • Provide parameters for conducting feasibility and profitability studies for possible new Casas
    • Collect and collate all required documentation, submitting these to the Head of Property, for ultimate approval by the Property Committee and notify the landlord once the site has been approved

    Site Handover Consultation

    • Hand over approved projects to the Design and Development department
    • Consult with the Design and Development department and advise on the scope of work negotiated with the Landlord
    • Continue to negotiate and update lease terms with the landlord during construction
    • Manage the relationship between the Design and Development team and the landlord during construction
    • On completion of build, conduct and maintain post opening reviews to determine performance of the site and make use of data for future site openings

    Renewal and Reduction Management

    • Conduct risk reviews across all renewals to establish approach to manage within budget
    • Balance renewal costs based on market related conditions and the Nando’s business model
    • Conduct negotiations with landlords and track any increased costs to budget
    • Monitor lease agreement notifications
    • Manage opportunities on lease renewals to correct historic rentals and reduce rentals

    Stakeholder and Relationship Management

    • Attend industry events to network with and establish relationships with relevant stakeholders
    • Regularly interact with relevant stakeholders to remain informed on developments and trends in the property market
    • Build and maintain positive working relationships with landlords

    go to method of application »

    Human Resource Business Partner - Feitoria

    Job Description    

    • The HRBP will provide coaching, guidance, and support on HR related matters to the Supervisory level and below within Feitoria. The role will provide HR support on the full life cycle of a Nandoca, ensure HR compliance and assist the Head of People with initiatives to embed  a positive culture within the company.  The role will be responsible for the implementation of all facets of Human Resources which includes but not limited to: Talent Management, Performance Management, Recruitment, Organizational Design and development, Recruitment and Onboarding, Compliance, Engagement, and Industrial/Employee relations.

    Minimum Requirements    

    • 5 years HR generalist experience
    • 5 years experience of Employee Relations
    • Experience working in a manufacturing environment

    Duties and Responsibilities    

    • Contribute to & Execute HR Strategy: Contribute to the execution of the business plan through the implementation of the people strategies that attract, develop and retain Nandocas.

    HR Business Partnering

    • Drive flawless execution of local HR Initiatives.
    • Coach and direct line managers on HR policies, processes and practices.
    • Co-ordinate and execute workforce planning. Provide timely recommendations to supervisory level.
    • Organisational Design & Development (OD&D): Pro-actively challenge the established organisational structure of the customer unit to drive superior performance.
    • Ensure people issues are a key consideration when discussing and planning business activities.
    • Manage effective organisational transformation and change projects using best practice methodologies.
    • Shape the culture to align with Nando’s goals & initiatives through supporting & coaching Line managers in their implementation of core people processes.
    • Work with leaders to enhance current and future functional and leadership capability needs.

    Culture Management

    • Foster and nurture a positive, inclusive, and high-performance organisational culture.
    • Design and execute Nandoca engagement initiatives and programs, guiding Nandocas in action planning and providing feedback on progress.
    • Continuously monitor employee satisfaction and address concerns proactively.
    • Build supporting tools/resources to drive the Talent Management Process.

    Talent Acquisition and Management

    • Partner with the HR Administrator in the execution of staffing plans and the acquisition of talent, including reviewing the suitability of selected candidates, conducting interviews, advising on final selections and managing the full hiring process for all supervisory roles and below.
    • Support the onboarding of new Nandocas to ensure the best experience.
    • Facilitate talent management activities such as succession planning; identifying high potential Nandocas and develop a diverse talent pipeline that meets the short and long-term goals of the factory.
    • Understand the specific Line Manager requirements per vacancy.
    • Proactively source candidates via the internal database, headhunting, referrals, the internet, agencies, educational institutions and the like.
    • Review recruitment requests for compliance and report any non-conformance.
    • Advertise all open roles either, internally and/or externally, in accordance with available profiles.
    • Review and qualify all applications received in accordance with Nando’s recruitment policies and procedures.
    • Conduct all relevant reference and verification checks.

    Employee Relations

    • Investigate and resolve any Whistle Blower complaints as well as any formally raised grievances.
    • Guide and facilitate the performance Management process together with line managers.
    • Guide, prepare for, and manage the drafting, issuing, scheduling and preparation of disciplinary hearings, attending CCMA as required.
    • Guide managers with handling misconduct and performance issues
    • Guide and support management to ensure that any mistreatment of Nandocas is addressed.
    • Consult, guide and co-facilitate discussions on any changes to Nandoca terms and conditions.

    HR Reporting

    • In collaboration with HR Administrator, track HR movements and monitor changes
    • Input data points into a HR scorecard to monitor trends.
    • Analyse the data and assist management in making informed and sound people decisions based on HR analytics.

    Project Management

    • Lead HR-related projects, such as system implementations, policy changes, or diversity initiatives.
    • Ensure projects are completed on time, within budget, and meet goals.
    • Monitor and report on project progress, risks, and outcomes.
    • Develop and maintain collaborative relationships with all departments within the company’s departments.
    • Create and present KPI reports.
    • Ensuring that the OD process is carried out effectively. Responsible for Job description creation and working with the provider to accurately grade roles

    Compliance

    • Responsible for Employment equity tracking, reporting and submission
    • Responsible for WSP coordination and submission
    • Ensure policy review and creation in accordance with employment equity requirements and overall company values

    go to method of application »

    Supervisor - Glen Acres

    Job Description    

    • Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do.... and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando's family.

    Minimum Requirements    

    • Matric At least 2-3 years restaurant management experience.
    • Experience in Microsoft office Attention to detail and accuracy Ability to manage a group of people.
    • Excellent communication skills
    • Excellent knowledge of restaurant operations 

    advantageous

    • Applicants who have more than 3 years restaurant management experience
    • Applicants who are in possession of a valid driver’s license.

    Duties and Responsibilities    
    Financial Management

    • To ensure correct and effective financial administration according to Nando’s policies and procedures on a daily basis.
    • To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
    • To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) on a daily basis.
    • To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

    Operational Management

    • To ensure efficient stock control management for the restaurant on a daily basis.
    • To perform daily compliance checks with regards to Health & Safety, Repairs Maintenance, Cleaning Hygiene, and escalate any problems to the Restaurant Manager.
    • To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
    • To communicate and ensure compliance to the Nando’s operational standards and operating requirements.

    People Management

    • To assist in developing and monitoring rostering on a weekly basis to ensure sufficient people capacity to meet the business requirements.
    • To ensure adherence to opening and closing procedures.
    • To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
    • To complete and check the attendance register. To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
    • To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
    • To assist in ensuring that all staff are signed-off on the relevant training material and procedures on an on-going basis.

    Marketing Management

    • To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
    • To respond to customer complaints in accordance with the Nando’s policies and procedures.
    • To assist in developing the corrective action plan and facilitating actions necessary to improve results of the mystery shopper report.
    • To assist with the execution of the local marketing plan to promote sales and increase customer base. To fulfil the responsibilities of the Restaurant Manager in his/her absence.

    go to method of application »

    Restaurant Manager (Patrao) - Kingsburgh

    Job Description  

    •  Be more than just a manager!
    • Do you have fire in your belly and purpose in your heart?
    • Do you pour all that you are into all that you do.... and have a little fun on the way?
    • If so, the position will require you to safeguard the financial success of the restaurant by ensuring customer satisfaction and profitability in accordance with Nando’s Brand and operating standards. It will require you to manage a team of people, ensure quality of products served and service given as well as ensuring all brand regulations are met and exceeded.

    Minimum Requirements    

    • Matric 3-4 years restaurant management experience with Code 08 Drivers License
    • Experience in Microsoft Office Attention to detail and accuracy Ability to manage a group of people within a restaurant and kitchen.
    • Excellent communication skills Knowledge of restaurant operations including people, product and customer processes Communication skills – both written and verbal Financial and business acumen Coaching and mentoring skills

    Duties and Responsibilities    
    People Management

    • Conducts regular one-on-one's with employees, providing coaching, mentorship and guidance where appropriate.  
    • Implements corrective action, performance management or disciplinary processes for performance or disciplinary issues. Conducts performance reviews for Assistant and Junior Restaurant Managers (Patraos), including the development of their personal development plan. 
    • Prepares for and initiates disciplinary hearings where appropriate. Monitors behaviour in the restaurant to ensure that any form of abuse of is reported, addressed and followed up.
    • Informs on and actions Department of Labour inspections and audits (including the HRBP).
    • Creates a restaurant environment that fosters learning and development. Completes, submits and monitors payroll information in accordance with Nando’s policies and procedures.

    Operational Management

    • Manages restaurant activity to ensure excellent customer service and efficient operations.
    • Monitors compliance to Nando’s brand and operational standards, operating requirements.
    • Works with the Assistant Manager to resolve Escudo, Qpro and SOP queries. Addresses and rectifies identified breaches and operational directives.
    • Conducts a weekly and period close GP count and calculation. Performs shift management duties for the casa as required. Conducts a weekly management meeting, reviewing and updating minutes and allocating tasks for the week ahead.
    • Identifies and executes plans to improve the business following quarterly meetings with the Area Manager.
    • Works with the Area Manager and Regional Facilities Manager to implement planned maintenance and minor capital projects.
    • Works with the Loss Prevention Officer to identify and implement risk management and prevention controls.

    Financial Management

    • Provides input into the development of the restaurant budget, reviewing continuously, setting targets and managing adherence to established parameters.
    • Maintains sound financial control of the restaurant in accordance to set financial parameters.
    • Facilitates business growth by analysing income statements and monitoring business performance indicators on a regular basis. Manages income and expenditure to ensure the required return on sales/ conversion. Reviews and signs off on external delivery company invoices on a weekly basis.
    • Reviews, investigates and resolves weekly cash shortage reports from the Finance department.
    • Reviews all accounts for accuracy on a monthly basis.

    Marketing Management

    • Reviews the Brand touch point check on a quarterly basis and implements corrective action.
    • Plans and executes quarterly CSI and community initiatives.
    • Seeks opportunities to increase sales and to market and promote the casa.
    • Builds relationships within the local community to drive large scale product orders (government, corporate, schools).

    go to method of application »

    Restaurant Manager (Patrao) - Southcoast

    Job Description  

    •  Be more than just a manager!
    • Do you have fire in your belly and purpose in your heart?
    • Do you pour all that you are into all that you do.... and have a little fun on the way?
    • If so, the position will require you to safeguard the financial success of the restaurant by ensuring customer satisfaction and profitability in accordance with Nando’s Brand and operating standards. It will require you to manage a team of people, ensure quality of products served and service given as well as ensuring all brand regulations are met and exceeded.

    Minimum Requirements    

    • Matric 3-4 years restaurant management experience with Code 08 Drivers License
    • Experience in Microsoft Office Attention to detail and accuracy Ability to manage a group of people within a restaurant and kitchen.
    • Excellent communication skills Knowledge of restaurant operations including people, product and customer processes Communication skills – both written and verbal Financial and business acumen Coaching and mentoring skills

    Duties and Responsibilities    
    People Management

    • Conducts regular one-on-one's with employees, providing coaching, mentorship and guidance where appropriate.  
    • Implements corrective action, performance management or disciplinary processes for performance or disciplinary issues. Conducts performance reviews for Assistant and Junior Restaurant Managers (Patraos), including the development of their personal development plan. 
    • Prepares for and initiates disciplinary hearings where appropriate. Monitors behaviour in the restaurant to ensure that any form of abuse of is reported, addressed and followed up.
    • Informs on and actions Department of Labour inspections and audits (including the HRBP).
    • Creates a restaurant environment that fosters learning and development. Completes, submits and monitors payroll information in accordance with Nando’s policies and procedures.

    Operational Management

    • Manages restaurant activity to ensure excellent customer service and efficient operations.
    • Monitors compliance to Nando’s brand and operational standards, operating requirements.
    • Works with the Assistant Manager to resolve Escudo, Qpro and SOP queries. Addresses and rectifies identified breaches and operational directives.
    • Conducts a weekly and period close GP count and calculation. Performs shift management duties for the casa as required. Conducts a weekly management meeting, reviewing and updating minutes and allocating tasks for the week ahead.
    • Identifies and executes plans to improve the business following quarterly meetings with the Area Manager.
    • Works with the Area Manager and Regional Facilities Manager to implement planned maintenance and minor capital projects.
    • Works with the Loss Prevention Officer to identify and implement risk management and prevention controls.

    Financial Management

    • Provides input into the development of the restaurant budget, reviewing continuously, setting targets and managing adherence to established parameters.
    • Maintains sound financial control of the restaurant in accordance to set financial parameters.
    • Facilitates business growth by analysing income statements and monitoring business performance indicators on a regular basis. Manages income and expenditure to ensure the required return on sales/ conversion. Reviews and signs off on external delivery company invoices on a weekly basis.
    • Reviews, investigates and resolves weekly cash shortage reports from the Finance department.
    • Reviews all accounts for accuracy on a monthly basis.

    Marketing Management

    • Reviews the Brand touch point check on a quarterly basis and implements corrective action.
    • Plans and executes quarterly CSI and community initiatives.
    • Seeks opportunities to increase sales and to market and promote the casa.
    • Builds relationships within the local community to drive large scale product orders (government, corporate, schools).

    go to method of application »

    Assistant Restaurant Manager - Empangeni Fiveways Mall

    Job Description    

    • Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do.... and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando's family.

    Minimum Requirements    

    • Matric
    • At least 2-3 years restaurant management experience
    • Experience in Microsoft office
    • Attention to detail and accuracy
    • Ability to manage a group of people
    • Excellent communication skills
    • Excellent knowledge of restaurant operations
    • Preferred: Applicants who have more than 3 years restaurant management experience
    • Preferred: Applicants who are in possession of a valid driver’s license and their own vehicle.

    Duties and Responsibilities    
    Financial Management

    • To ensure correct and effective financial administration according to Nando’s policies & procedures daily.
    • To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
    • To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
    • To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

    Operational Management

    • To ensure efficient stock control management for the restaurant daily.
    • To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
    • To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
    • To communicate and ensure compliance with the Nando’s operational standards and operating requirements.

    People Management

    • To assist in developing and monitoring rostering every week to ensure sufficient people capacity to meet the business requirements. To ensure adherence to opening and closing procedures.
    • To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
    • To complete and check the attendance register.
    • To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
    • To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
    • To assist in ensuring that all staff are signed off on the relevant training material and procedures on an ongoing basis.

    Marketing Management

    • To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
    • To respond to customer complaints by Nando’s policies and procedures.
    • To assist in developing the corrective action plan and facilitating actions necessary to improve the results of the mystery shopper report.
    • To assist with the execution of the local marketing plan to promote sales and increase the customer base.
    • To fulfil the responsibilities of the Restaurant Manager in his/her absence.

    go to method of application »

    Supervisor - Fleurdal

    Job Description  

    • Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do.... and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando's family.

    Minimum Requirements    

    • Matric At least 2-3 years restaurant management experience.
    • Experience in Microsoft office Attention to detail and accuracy Ability to manage a group of people.
    • Excellent communication skills
    • Excellent knowledge of restaurant operations 

    advantageous

    • Applicants who have more than 3 years restaurant management experience
    • Applicants who are in possession of a valid driver’s license.

    Duties and Responsibilities    
    Financial Management

    • To ensure correct and effective financial administration according to Nando’s policies and procedures on a daily basis.
    • To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
    • To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) on a daily basis.
    • To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

    Operational Management

    • To ensure efficient stock control management for the restaurant on a daily basis.
    • To perform daily compliance checks with regards to Health & Safety, Repairs Maintenance, Cleaning Hygiene, and escalate any problems to the Restaurant Manager.
    • To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
    • To communicate and ensure compliance to the Nando’s operational standards and operating requirements.

    People Management

    • To assist in developing and monitoring rostering on a weekly basis to ensure sufficient people capacity to meet the business requirements.
    • To ensure adherence to opening and closing procedures.
    • To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
    • To complete and check the attendance register. To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
    • To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
    • To assist in ensuring that all staff are signed-off on the relevant training material and procedures on an on-going basis.

    Marketing Management

    • To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
    • To respond to customer complaints in accordance with the Nando’s policies and procedures.
    • To assist in developing the corrective action plan and facilitating actions necessary to improve results of the mystery shopper report.
    • To assist with the execution of the local marketing plan to promote sales and increase customer base. To fulfil the responsibilities of the Restaurant Manager in his/her absence.

    go to method of application »

    Junior Restaurant Manager - Bloemfontein

    Job Description    

    • Be more than just a Manager! Do you have fire in your belly and purpose in your heart? Do you pour all that you are into all that you do.... and have a little fun on the way? If so, please review the requirements and have the courage to pursue your passion and join the Nando's family.

    Minimum Requirements  

    •  Matric
    • At least 2-3 years restaurant management experience
    • Experience in Microsoft office
    • Attention to detail and accuracy
    • Ability to manage a group of people
    • Excellent communication skills
    • Excellent knowledge of restaurant operations
    • Preferred: Applicants who have more than 3 years restaurant management experience
    • Preferred: Applicants who are in possession of a valid driver’s license and their own vehicle.

    Duties and Responsibilities    
    Financial Management

    • To ensure correct and effective financial administration according to Nando’s policies & procedures daily.
    • To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
    • To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
    • To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

    Operational Management

    • To ensure efficient stock control management for the restaurant daily.
    • To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
    • To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
    • To communicate and ensure compliance with the Nando’s operational standards and operating requirements.

    People Management

    • To assist in developing and monitoring rostering every week to ensure sufficient people capacity to meet the business requirements. To ensure adherence to opening and closing procedures.
    • To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
    • To complete and check the attendance register.
    • To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
    • To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
    • To assist in ensuring that all staff are signed off on the relevant training material and procedures on an ongoing basis.

    Marketing Management

    • To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
    • To respond to customer complaints by Nando’s policies and procedures.
    • To assist in developing the corrective action plan and facilitating actions necessary to improve the results of the mystery shopper report.
    • To assist with the execution of the local marketing plan to promote sales and increase the customer base.
    • To fulfil the responsibilities of the Restaurant Manager in his/her absence.

    go to method of application »

    Restaurant Manager (Patrao) - Fleurdal

    Job Description    

    • Be more than just a manager!
    • Do you have fire in your belly and purpose in your heart?
    • Do you pour all that you are into all that you do.... and have a little fun on the way?
    • If so, the position will require you to safeguard the financial success of the restaurant by ensuring customer satisfaction and profitability in accordance with Nando’s Brand and operating standards. It will require you to manage a team of people, ensure quality of products served and service given as well as ensuring all brand regulations are met and exceeded.

    Minimum Requirements    

    • Matric 3-4 years restaurant management experience with Code 08 Drivers License
    • Experience in Microsoft Office Attention to detail and accuracy Ability to manage a group of people within a restaurant and kitchen.
    • Excellent communication skills Knowledge of restaurant operations including people, product and customer processes Communication skills – both written and verbal Financial and business acumen Coaching and mentoring skills

    Duties and Responsibilities    
    People Management

    • Conducts regular one-on-one's with employees, providing coaching, mentorship and guidance where appropriate.  
    • Implements corrective action, performance management or disciplinary processes for performance or disciplinary issues. Conducts performance reviews for Assistant and Junior Restaurant Managers (Patraos), including the development of their personal development plan. 
    • Prepares for and initiates disciplinary hearings where appropriate. Monitors behaviour in the restaurant to ensure that any form of abuse of is reported, addressed and followed up.
    • Informs on and actions Department of Labour inspections and audits (including the HRBP).
    • Creates a restaurant environment that fosters learning and development. Completes, submits and monitors payroll information in accordance with Nando’s policies and procedures.

    Operational Management

    • Manages restaurant activity to ensure excellent customer service and efficient operations.
    • Monitors compliance to Nando’s brand and operational standards, operating requirements.
    • Works with the Assistant Manager to resolve Escudo, Qpro and SOP queries. Addresses and rectifies identified breaches and operational directives.
    • Conducts a weekly and period close GP count and calculation. Performs shift management duties for the casa as required. Conducts a weekly management meeting, reviewing and updating minutes and allocating tasks for the week ahead.
    • Identifies and executes plans to improve the business following quarterly meetings with the Area Manager.
    • Works with the Area Manager and Regional Facilities Manager to implement planned maintenance and minor capital projects.
    • Works with the Loss Prevention Officer to identify and implement risk management and prevention controls.

    Financial Management

    • Provides input into the development of the restaurant budget, reviewing continuously, setting targets and managing adherence to established parameters.
    • Maintains sound financial control of the restaurant in accordance to set financial parameters.
    • Facilitates business growth by analysing income statements and monitoring business performance indicators on a regular basis. Manages income and expenditure to ensure the required return on sales/ conversion. Reviews and signs off on external delivery company invoices on a weekly basis.
    • Reviews, investigates and resolves weekly cash shortage reports from the Finance department.
    • Reviews all accounts for accuracy on a monthly basis.

    Marketing Management

    • Reviews the Brand touch point check on a quarterly basis and implements corrective action.
    • Plans and executes quarterly CSI and community initiatives.
    • Seeks opportunities to increase sales and to market and promote the casa.
    • Builds relationships within the local community to drive large scale product orders (government, corporate, schools).

    Method of Application

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