Fresh Jobs at Santam Insurance

What will you do?

A position for a Manager: Corporate Legal Services exists in the Corporate Legal Services team, based at Santam Sandton or Tyger Valley, Cape Town.
The purpose of the role is to render legal support and solution services to the Santam Limited Group, taking into account commercial demands and business imperatives.

What will make you successful in this role?

• Manage all legal aspects and key contracts in the direct, intermediated and outsourced business environments i.e. binder holder, outsourced services and intermediary services agreements in our Conventional, Specialist and affiliate businesses.
• Lead the business in achieving legally and commercially sound outcomes through the provision of considered and legally astute advice. 
• Support business interactions with external services providers and stakeholders, including but not limited to claims disputes, service disputes and managing non-claims litigation.
• Assess the impact of legislative and/or regulatory developments on business and design solutions to address the impact, including but not limited to short-term insurance underwriting, products, distribution models and client service partners such as panel beaters, adjusters etc.
• Provide support to Claims on legal matters including internal arbitration, Ombud review satisfaction, claims management philosophy and claims settlement processes.
• Manage and work in close proximity with the business and the various underwriting teams in the drafting and reviewing of general commercial contracts and policy documentation.
• Manage the negotiation and implementation of all legal aspects of strategic commercial projects and transactions.
• Generally identify, manage and mitigate legal risks for the Santam Group.

Qualification and Experience

• The minimum formal qualification for this job is a LLB university degree and admittance as a practicing attorney or advocate in the High Court of South Africa. 
• At least eight to ten years working experience in the short-term insurance environment.
• Highly developed negotiating skills and a very thorough working knowledge of insurance law.
• Highly developed research and reasoning skills and the ability to communicate complex legal concepts in a user-friendly format.
• High level of professionalism with the ability to provide legal solutions which are comprehensive, accurate and practical within very tight timeframes.
• Commercial; competition and reinsurance law experience and expertise are an added advantage.

Skills

• Commercial orientation
• Interpersonal skills
• Microsoft suite
• Influencing skills
• Strong written and verbal communication skills
• Ability to build and maintain good relationships with key stakeholders
• Ability to interpret and analyse information
• High degree of self-management, displaying an organised and measured approach 

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JOB DESCRIPTION
To assess merit and quantum of a non-motor damage claim through digital photographs, etc. This position entails assessing most types of non- motor claims. Further responsibilities include adjudication of these claims, consulting on claims processes, and aftercare provision to clients, compiling management information and ensuring client satisfaction.  

This role will also get the allocated motor claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, Intermediary and or Service Provider as well as car hire requests and process of payments on claims as per Assessor’s recommendations and instructions.

KEY RESPONSIBILITIES

•  Accountable for all claim interactions directly with the client/broker. 
•  Responsible to determine merits, quantum, item identification, buying.
•  Responsible for negotiating and settlement of claims with the insured/broker 
•  Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker.
•  Ensures that the claim is handled efficiently.
•  Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage.
•  Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures. 
•  Ensures that the claim is handled efficiently and identifies and advises the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
•  Communicates the process from the start of the claim and acts as a contact person if the client needs additional information. 
•  Manage workload and instructions from system through any communication and or documents.
•  Required to check completeness and correctness of documents.
•  Responsible for all actions to get claim assessment ready.
•  Contact client or intermediary telephonically for any identified outstanding information.
•  Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
•  Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
•  Process payments and orders as per Assessor recommendation and instruction
•  Responsible for arrange and manage car hire requests and extensions

QUALIFICATIONS AND EXPERIENCE

•  Matric/ Grade 12 
•  A minimum of 5 years’ experience in short term insurance (Claims)
•  1 year experience in the desktop environment
•  Any previous claims handling, pre-support and or post support experience, knowledge of Abuntex and BPM will be advantageous

KNOWLEDGE AND SKILLS

•  Negotiating skills (critical)
•  Computer Literate (MS Office Package)
•  Excellent communication skills (verbal & written)
•  Ability to work under pressure
•  Product knowledge in short-term insurance

COMPETENCIES

•  Client Service Orientation
•  Analytical Thinking 
•  Information Seeking 
•  Drive for Results 
•  Organisational commitment 
•  Teamwork and Co-operation 

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About the role

We are growing the Santam Switch digital marketing team and are looking for a digital marketing specialist to accelerate awareness and adoption of the Santam Switch mobile app (iOS and Android). The role is responsible for managing the implementation, optimisation, and reporting of campaigns across all paid and earned media channels. The role is also responsible for understanding the fast-changing digital marketing landscape, and assisting in driving innovation and improvement inside our digital marketing environment (platforms, analytics, best-practices, etc.)

The position reports to digital marketing lead, and actively collaborates with all other parts of the business (Actuarial, Engineering, Operations, Product, Customer Service).

The key responsibilities are

Digital marketing strategy and development

• Assist in developing digital marketing strategies that align to broader marketing strategies and deliver on business KPIs.
• Gather and provide actionable insights and recommendations to internal stakeholders.
• Drive innovation in terms of media channels, internal processes, and marketing technologies (selection, implementation, operation).
• Stay up to date with industry trends, best practices and technologies. Participate in in-house training programs as well as attend, as necessary, seminars, conferences, and workshops.

Management of digital paid campaigns (App/Search/Display/YouTube/Social)

• You will be responsible for delivering high performance across all paid media across platforms. This spans the full lifecycle of campaign planning, operational execution, reporting/analytics, and optimisation.
• Implement and manage performance driven campaigns across all needed digital channels such as Search, Social, Programmatic, Display, and Mobile to deliver on KPIs across business units.
• Develop and execute digital media plans and budgets, including managing day-to-day plan changes, optimisation of top performing channels and ads, reporting and maintenance.
• Verify that campaign elements go live and communicate information to the relevant parties highlighting any shortcomings with creative elements, or issues with creative.
• Ensure deliverables are met on time and on budget.
• Plan accounts and growth opportunities, working closely with the digital marketing lead.
• Work with relevant parties within Marketing and external agencies to ensure seamless execution of strategies across all digital platforms, integrated with through the line advertising planning.
• Ensure applicable digital campaigns include retargeting segment pixels, post click conversion pixels, and post view conversion pixels, UTM Tracking codes with standard naming conventions.
• Conduct keyword research, assist in developing strategies, optimise campaigns.

The key responsibilities are

Reporting & analytics

• You will stay on top of analytics trends so that the business benefits from new innovations, and is aligned with industry best practices. You will assist in identifying and implementing technology and platforms that advance our analytics environment.
• Combine and transform data from all sources into interpretable datasets.
• Be experienced with the Google Ads analytics suite and able to build views/reports/queries as needed: Google Analytics (GA4), Firebase, Google Data Studio.
• Interpret data, analyse results using statistical/analytical techniques to provide reports. With regards to operational reporting dashboards - conceptualise, develop, maintain and enhance these.
• Audit and assist in maintaining BI reports and dashboards.
• Work closely with the broader Marketing team to ensure accurate and useful reports are always available. These will need to be monitored daily to ensure optimisation of all platforms.
• Report back to digital marketing lead on key performance metrics weekly, including what strategic optimisations have been implemented and the impacts thereof.

Collaboration

• Work closely with internal and external stakeholders in Marketing including PR, media and creative to ensure digital paid media activities are synchronised with broader marketing campaigns.
• Work closely with the Customer Service team from a direct media perspective to monitor and optimise direct marketing campaigns.
• Collaborate with the Engineering and Product teams to ensure attribution and tracking technologies function correctly.
• Be up to date with the changing mobile and privacy landscapes, ensuring that the company is continuously adjusting in line with industry and ad platform changes.

Skills and experience

• Relevant diploma or degree (e.g. Marketing, Statistics, Mathematics, Computer Science)
• 2+ years experience marketing a mobile app 
• 2+ years experience with mobile app analytics
• 2+ years experience and advanced skills across the Google Marketing Platform (Google Ads, GDN, GSN, UAC, Analytics, Data Studio, Tag Manager, Firebase)

The right candidate has

• Empathy. Building a great brand requires strong teams so we expect you to recognise that people come first and bring that understanding into your day to day interactions and decisions.
• Analytical thinking. As this role is performance and optimisation driven it is critical that you have an aptitude for numbers, figures and a keen interest in problem-solving.
• Go-getter. This is an insurtech and it takes energy, a passion for innovation and out of the box thinking. We are looking for proactive people that learn fast and swim quickly.
• Communication skills. You are expected to be able to effectively communicate your decisions, needs and thoughts in both written and spoken forms.
• Professionalism. We are a remote first team so we are looking for people who are comfortable with asynchronous work. You are expected to manage your own schedule and availability while still delivering high quality work in a timely manner.

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JOB DESCRIPTION

Responsible for the development and execution of test cases to verify and validate the functionality on the workflow (Dynamics 365) and Robotics (UiPath) platforms. Also responsible for linking test cases to business/systems requirements to ensure traceability. Will also be responsible for executing regression tests, logging of defects, and tracking defects. 

DUTIES

• Analysing user stories and/use cases/requirements for validity and feasibility with the Business Analyst and /or Developer. 
• Collaborates closely with other team members and departments. 
• Responsible for creating and executing test cases. 
• Identify and create necessary test data.  
• Detect and track software defects and inconsistencies with project team. 
• Checking test results and logging test failures  
• Analyses test failures 
• Analyses metrics for quality assessment 
• May Work closely with Business Analyst to influence and monitor User Acceptance Testing. 
• Tracking and monitoring of errors and test results with project team 
• Responsibilities may require after hours and weekend work in response to needs of the systems being supported. 
• Execute all levels of testing (System, Integration, and Regression) 
• Apply quality engineering principals throughout the Agile product lifecycle. 
• Provide support and documentation. 

QUALIFICATIONS AND EXPERIENCE

• Minimum of 3 years as a Software Tester.  
• Testing certification (ISTQB – Foundation certificate) is a prerequisite. 
• Ability to handle multiple tasks simultaneously. 
• Previous experience using tools like JIRA, Confluence and Xray Test Repository 
• Experience in software testing methodologies (agile, waterfall, functional and non-functional), test planning, test cases development, execution of test cases 
• Experience in developing test cases and test scenarios from use cases and/or requirements specifications. 
• Demonstrates strong analytical and problem-solving skills and strong attention to detail. 
• Possesses good understanding of Quality Control and Quality Assurance concepts across the SDLC and the TDLC 
• Understands test metrics and how they are used for decision support. 
• Has experience with Requirements Management, Test Management and Defect Management Tools.  

SKILLS

• Provides input to continuously improve test methodology.  
• Reviews functional requirements,  
• Defines test scenarios. 
• Traces coverage and clearance 
• Provides input to standard test metrics and reporting. 
• Prioritize defect management with development team. 
• Has good time-management skills. 

​​​​​​​KNOWLEDGE

• Standard Dynamics365 Application or Robotics knowledge an advantage. 
• System development life cycle and Test Development Lifecycle. 
• Methods, standards, and techniques supporting domain. 
• Best practices in domain 
• Defect management 
• Good working knowledge of testing best practices and frameworks 

COMPETENCIES

• Delivering results and meeting customer expectations 
• Relating and networking 
• Applying expertise and technology 
• Achieving personal work goals and objectives 
• Good communication skills (write and read English) 
• Able to work independently. 
• Able to work under pressure. 
• Attention to detail. 
• Is a good team player .

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What will make you successful in this role?

The role requires a candidate with the ability to leverage knowledge of statistical analysis, machine learning, and data modelling to drive business value by providing insights and recommendations based on data analysis.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES WILL INCLUDE:

• Involvement in engagement with stakeholders to understand their business challenges and advise on practical analytics solutions 
• Collaborate with key stakeholders within the data value chain, external and internal, to ensure that the appropriated data sources and data structures are in place for building analytics solutions
• Research, develop and implement appropriate statistical / mathematical / machine learning models as needed
• Keep up-to-date with latest technology trends
• Communicate results and ideas to key decision makers
• To generate and maintain actuarial data assets and make these available to the rest of the organization 
• Develop and maintain outstanding data from the Analytical Base Table and to utilize this to develop predictive models, assist other Business Units in doing diagnostic and descriptive analytics
• Ensure automation of data assets delivered timeously
• Use advanced analytics techniques to solve business problems in cooperation with business units
• Seek out initiatives to enhance Santam’s capability in the Data Science field
• Assist users across the group to make use of the data science workbench

Qualifications and Experience

• B. Degree in Quantitative Management (decision sciences) or Computer Science/Statistics/Applied Statistics/Applied Mathematics (Postgraduate preferable)
• 5-7 years practical experience in an analytical/quantitative environment

Skills

• Strong programming skills ( SQL essential, Python and/or R highly desirable, Spark, Java )
• Experience with common data science toolkits, such as R, Hadoop, Scala, RapidMiner, Alteryx, SAS, SPSS etc. highly desirable
• Experience in Data integration
• Machine learning / Artificial Intelligence and Statistical algorithm development essential 
• Experience with Big Data platforms highly desirable
• Experience in Data management and integration such as Ralph-Kimbal dimensional modelling (Star-schema model) or Bill Inmon Snow-flaking model essential
• Business acumen: Enterprising & commercial thinking: Keeps aware of corporate markets and the state of competitors, identifies business opportunities, views issues in terms of costs, profits, markets and added value.    
• Statistical analysis: Data scientists must have a strong foundation in statistical analysis to effectively identify patterns, trends, and relationships within data.
• Programming: Proficiency in programming languages such as Python and R is essential for data scientists to analyse data and build predictive models.
• Data wrangling: Data scientists must be able to gather, clean, and pre-process data to ensure its accuracy and reliability.
• Machine learning: Knowledge of machine learning algorithms and techniques is necessary to build predictive models and make data-driven decisions.
• Data visualization: Data scientists should have the ability to create clear and effective visualizations to communicate insights and findings to stakeholders.
• Communication
• Problem-solving
• Creativity
• Curiosity
• Financial acumen

Competencies

• Client Focus
• Collaborates
• Cultivates Innovation
• Drives results
• Flexible and adaptable
• IT Data Analysis
• Data Collection
• Advanced analytics to address business requirements
• New technologies and methodologies
• Stakeholder management

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What will you do?

The Human Resources Division has a permanent position available for an HR Business Partner: Enabling Services, reporting to the HR Business Partner Lead. This position will be based at the Santam Head Office in Bellville, Cape Town and it will focus on the following Business Units:

•     Business Information Technology Services (BITS)
•     Group Underwriting
•     Shared Services Finance
•     Group Sourcing and Transformation

To provide Human Resource consultation to assigned business units and to be instrumental in facilitating and implementing agreed deliverables. These business deliverables will be aligned to Human Resources’ Strategy/Business Strategy, collaborating to develop and implement best practice HR programs, policies and systems that support the organisation’s leaders and managers in managing their units and meeting their strategic priorities. Key to the success of the HRBP is the ability to develop a strategic partnership in their ‘day to day’ work within assigned portfolios. This comes from understanding the department or business key strategic challenges and providing HR intervention to help the leaders achieve their goals and create positive and productive workplaces.

What will make you successful in this role?

The HRBP will take ownership of the overall HR practices for the business area, supported by the HR Shared Service Centre and the Centre of Expertise (COE), attending to:

Talent Management & Acquisition 

• Manage delivery on talent acquisition with the support of the Talent Acquisition specialist
• Drive the talent management and succession planning 
• Develop appropriate talent management strategies aligned to the business strategy

Business partnership 

• Has a good understanding of the business in order to partner at the right level and influence HR related decisions
• Provide advice and guidance on complex matters to managers and employees across the business area on HR related matters
• Analyse, interpret and conduct a trend analysis on HR data 
• Quarterly feedback on HR trends and provide solutions as required
• Drive actions with the support of the relevant CoE

Diversity management & Employment Equity

• Assist in developing EE plan per BU, implement actions, track and achieve milestones
• Ensure execution of all diversity initiatives in line with the BU EE Plan

Performance management

• Facilitate the performance management process (contracting, appraisals, reporting on trends, informal training)
• Support business with having the right conversations in terms of differentiating individual performance to business performance/objectives
• Continuous education regarding the performance management process

Culture and Engagement

• Facilitate and manage any change management interventions in the BU 
• Responsible for the execution of the culture and engagement survey in respect of feedback to business, action planning
• Partner  with business regarding OD

Learning and Development

• Facilitate discussions regarding work related and post graduate study aid (candidate approval) as well as the placement of learners and graduates
• Facilitate delivery on L&D needs through companywide programmes and putting interventions in place in consultations with L&D COE to address those needs that cannot be addressed through generic programmes

Employee Relations

• Provide sound advice to ensure the organisation complies to best practice and legislative issues
• Provide support to line managers in dealing with disciplinary, incapacity and grievance matters
• Deal with all appeals from disciplinary proceedings in line with the disciplinary code
• Support the business with matters that have been referred externally for conciliation
• Pro-actively addressing training needs in consultation with relevant COE

Remuneration

• Facilitate remuneration processes in BU’s including creating awareness of employee wellness offerings, job evaluation etc.

Qualification and Experience

• Postgraduate degree in HR, Industrial Psychology or equivalent is preferred
• 7 years+ HR Generalist experience 
• Ability to travel as required

Knowledge

• Knowledgeable about HR practices: recruitment, talent development, performance management, legislation, labour relations, leadership and organisational development, change management and remuneration.
• A strong understanding of HR legislation and requirements, and the ability to apply the relevant legislation in the work environment. Specifically, knowledge of employment practices & compliance (Labour Relations Act, Basic Conditions of Employment Act, Employment Equity Act, Skills development Act).
• Good knowledge and understanding of HR Best practices, policies and procedures.

Skills

• Strong written and verbal communication skills
• Business acumen
• Good HR Consulting skills 
• Ability to build and maintain good internal and external relationships
• Strong negotiation and interpersonal skills
• Strong presentation skills 
• Strong problem solving and analytical skills. Ability to analyse and interpret statistical data/HR analytics
• Ability to conduct self in a professional manner at all times
• Ability to work with individuals and team
• High degree of self-management, displaying an organised and measured approach to the workload and the clients – strong planning and organising skills
• Project Management skills

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PURPOSE OF THE POSITION

The Purpose of the job is to provide data management and business intelligence services for the Santam Group that spans across all stakeholders with specific reference to the management of the Data use cases and the delivery of Santam’s future data architecture as part of the Business Information renewal journey.

CAREER OPPORTUNITY

The role is responsible for the development, new feature builds and running of a key part of Santam’s Business Information assets. This leadership role will oversee the build, technical extension, and on-going enhancements data assets at Santam and the establishment of a BI renewal capability  in line with the new target architecture for Santam’s future  BI. The role will be based in Bellville, Cape Town

JOB DESCRIPTION

The purpose of the role includes the following:

• Ensure that the application systems are designed, built and operated in an effective and efficient manner. 
• Ensure technical delivery and operation of IT applications with specific focus on appropriateness, technical quality, maintainability, performance and availability.
• Ensure the delivery of BI initiatives, and BI delivery streams as parts of broader initiatives. This would include, but not be limited to the BI renewal project and the support the BI Cloud transition.

Primary responsibilities:

The Development Manager: BI Insights will provide the following key services: 

DATA STRATEGY & QUALITY:

• Participate in data strategy formulation in order to conceptualise change programmes, projects and initiatives
• Support the end-to-end data strategy and roadmap, spanning from data acquisition, data integration, processing, management and usage for the Santam Group
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies as it relates to BI by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
• Collaborate with the key business stakeholders
• Oversee cross-functional efforts to improve data quality and security and promote strategic leveraging of data as a business asset

SOLUTION DELIVERY AND MANAGEMENT:

• Data Delivery/Operational Excellence
• Manages all aspects of data acquisition 
• Analyse and provide input on new data sources and recommend improvements to existing data and identify trends in information usage
• Assist in the design, development, and implementation of activities that collect, manage, and distribute data
• Detailed planning of technical delivery of new applications and application extensions
• Set and ensure compliance with development and solution design standards
• Manage upgrade existing technology components to remain current with organisation standards 
• Plan, select and implement new technology enablers as needed 
• Ensure appropriateness, quality & completeness of solutions
• Build strong partnerships with Business Change Manager, Product Owners, Scrum Masters, other IT Development Managers, Enterprise Architecture and external vendors

PEOPLE MANAGEMENT:

• Manage performance and development of +/- 10 to 12  direct reports 
• Assist with the growth on performance, capacity and capability within the team through effective knowledge transfer
• Provide training, mentorship and leadership to direct and inspire a high-performance team

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• Relevant IT  Degree or IT Diploma, or relevant qualification
• 5 to 10 years of  application development experience  
• Minimum 10 years strong data management experience
• Minimum 5 years’ experience managing technical staff 
• Experienced in dealing with external suppliers and offshore business partners will be advantageous 

 KNOWLEDGE 

• Working knowledge of Data Management 
• Working knowledge of Agile software delivery methods
• Agile delivery methods, including Scrum at Scale
• Excellent decision making & organising skills

SKILLS

• Strategic thinker who can also work at detail level
• Ability to understand and interpret business strategy from definition into execution; Ability to think holistically as well as at a detailed level
• Strong analytical, interpretative and problem-solving skills: creative analytical thinking, systems thinking, planning, challenging assumptions and orthodoxies, turning concepts and big picture into detailed actions and targets, ability to look across the business and see inconsistencies in data or strategy
• Behavioral characteristics: ethics, listening, trustworthiness, make things happen, energetic, proactive and positive thinking
• Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; Building networks ; networks; networks; credible consulting skills
• Outstanding influencing & negotiating skills, influence thinking at an executive & senior management level
• Challenge current assumptions and beliefs
• Motivate others and mentoring others
• Excellent decision making & organizing skills
• Persuasive with excellent oral & written communication skills:  concise, impactful and appropriate with good track record 
• Competent in problem solving and troubleshooting
• Prioritising objectives and planning
• Produce creative solutions to business problems
• Communicate complex concepts in easy to understand manner

COMPETENCIES

• Client focus
• Cultivates Innovation
• Drives Results
• Collaborates
• Flexibility and adaptability
• Analytical and systems thinker
• Project Oversight
• Reporting and Administration
• Quality, Compliance and Accreditation

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PURPOSE OF THE JOB

• The Purpose of the job is to provide data management services with specific focus on data sharing, data quality, reference data and metadata management and tooling, for the Santam Group.

CAREER OPPORTUNITY

• As a Data Management Lead your primary responsibility will be to establish, implement, and maintain effective data standard practices for data sharing, metadata management, reference data management and data quality. You will work closely with various departments to support with compliance and with data management standards across the organisation.  
• You will also be responsible for the management of a team of ±5 for the establishment and management of the central Santam Data Management capability in B.I.T.S. environment The role will be based in Bellville, Cape Town.

JOB DESCRIPTION

• The purpose of the role includes the following:

• Establish and Optimise the Data Management capability within the central Digital and Data Team.
• Ensure technical delivery and operation of data platforms with specific focus on appropriateness, technical quality, maintainability, performance and availability of the data management tools.
• Help the Santam Group to optimise the use of data within the bounds of policy and regulation to make decisions and take actions that maximise the benefit of data usage.
• Manage a team of data analysts, data quality specialist and architect.

PRIMARY RESPONSIBILITIES

Primary responsibilities: 

• Data Management Lead you will provide the following key services: 

Data Sharing & Processing:

• Champion and ensure that IT, data owners, data stewards, legal counsel, information security understand and implements the data sharing standard and process.
• Facilitate and conduct data sharing workshops with end users and relevant stakeholders to provide support and actual sharing of data across various internal and external stakeholders.
• Develop a comprehensive legal and secure data sharing strategy focused on the maturing of data management across the organisation.

Metadata Management:

• Create and manage a centralised Data Asset Register, Business Glossary, and metadata repository where all relevant metadata is documented, stored and easily accessible to users.
• Facilitate and conduct workshops with end users and stakeholders to provide support and guidance in the development of solutions and processes for the capturing of metadata for different business use cases.
• Ensure that metadata management is closely integrated with data governance and data quality initiatives. This includes defining how metadata supports data governance policies and how metadata contributes to data quality improvement efforts.
• Develop a comprehensive metadata strategy focused on the maturing of metadata management across the organisation.
• Design a metadata taxonomy that defines the structure, classification, and organisation of metadata elements such as business terms (business glossary) and critical data elements.
• Establish and manage Standard Operating Procedures for onboarding business glossaries followed by curation, cleansing and standardisation of business terms.
• Design reports that provide insights into metadata usage as well as specific stakeholder requirements which will support the business in understanding the metadata landscape.

Data Quality:

• Work with application teams, data quality specialists, data stewards, data analysts and key data owners to implement data quality rules to ensure data quality controls are enforced for critical data elements. 
• Develop a data quality strategy focused on the enablement of data quality across the organisation. 
• Promote a culture of data quality by creating awareness, doing demos, supporting the business in identifying critical data elements and managing Proof of Concepts.
• Ensure that data quality initiatives are closely integrated with data governance processes and policies.
• Collaborate with business stakeholders to understand data requirements, challenges, and opportunities for data quality enhancement.

Reference Data:

• Establish a roadmap for the implementation of master reference data.
• Develop processes for creating, validating, and maintaining master reference data, including identifying ownership and recording metadata.
• Establish integration processes that allow applications and systems to access and utilise master reference data from a centralised repository.
• Define and implement mechanisms for ongoing improvement of master reference data management processes. Regularly assess the strategies to address emerging challenges and changing business requirements.

. QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• Bachelor’s Degree - applicable major preferred (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering, Statistics/Applied Maths)
• DAMA certified data management professional (CDMP) or similar data management certification 
• Minimum 5 years experience of people management  
• 5 years strong Data Management experience 
• Similar or Informatica Suite (EBC, EBX, IDQ, Axon) experience will be advantageous

KNOWLEDGE

• Working knowledge of Data Management 
• Working knowledge of Agile software delivery methods
• Agile delivery methods, including Scrum at Scale
• Excellent decision making & organising skills

SKILLS

• Strategic thinker who can also work at detail level
• Ability to understand and interpret business strategy from definition into execution; Ability to think holistically as well as at a detailed level
• Strong analytical, interpretative and problem-solving skills: creative analytical thinking, systems thinking, planning, challenging assumptions and orthodoxies, turning concepts and big picture into detailed actions and targets, ability to look across the business and see inconsistencies in data or strategy
• Behavioral characteristics: ethics, listening, trustworthiness, make things happen, energetic, proactive and positive thinking
• Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; Building networks ; networks; networks; credible consulting skills
• Outstanding influencing & negotiating skills, influence thinking at an executive & senior management level
• Motivate others and mentoring others
• Excellent decision making & organizing skills
• Competent in problem solving and troubleshooting

COMPETENCIES

• Innovative problem solving
• Knowledge seeking / learning orientation
• Conceptual thinker
• Independent decision-making skills
• Ability to work effectively with both business and technical stakeholders
• Ability to meet complex demands
• Ability to prioritise and manage own workload
• Ability to understand and articulate the technical and business implications of data quality problems
• Ability to take initiative, do research, document results, and propose innovative solutions
• Attention to detail.
• Analytical skills.
• Client focus
• Cultivates Innovation
• Drives Results
• Collaborates
• Flexibility and adaptability
• Analytical and systems thinker
• Project Oversight