Fresh Jobs at Sun International

Main Purpose of the Job:

• Responsible to provide exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering

Work Conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around as per job requirements
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Core Behavioral Competencies

• Dealing with Customers
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Co-operations

Technical / proficiency competencies

Knowledge

• OE usage and storage
• Waterpark, Operations and Hotel Product Knowledge (facilities and activities)
• Communication skills

Skills

• Basic PC skills
• Basic knowledge of Opera

Key Performance Areas

Customer Service Preparation

• Identify issues with regards to the Waterpark appearance/ functioning of equipment and systems
• Check overall cleanliness of the Waterpark
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the Waterpark facilities, promotions, and activities

Service Execution

• Greet all guests with a friendly smile, acknowledge on arrival, and departure and always treat guests with respect
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Assist in checking in VIP guests at Waterpark
• Escort guests to VIP section and explain facilities
• Attend promptly to customers' inquiries and assist them with their needs.
• Assist with answering the telephone at the concierge desk and porta cochere
• Handle guest complaints and escalate when required.
• Log the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
• Be present and always maintain proper decorum.
• Promotes and upsells the facilities of the Waterpark and knows the surrounding areas when asked for directions.

Stakeholder Relationship Management

• Communicate and update the business unit and relevant departments with regards special requests.
• Build effective internal relationships to ensure synergy of guest experience
• Follow up with internal departments to ensure that guest requests are met on time

Job Complexity

Planning

• Planning is generally on a daily to weekly basis within regular activity cycles.
• Work within set policy, procedures, system parameters and internal controls
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Decision Making

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within limits of authority.
• Considers all the facts, options and possible outcomes prior to making decisions.
• Works independently, and is orientated towards solving customer queries.

Problem Solving

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times.
• Operates within rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and applicable constraints.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Job Requirements

Education, experience and competencies required:

• Matric / Grade 12
• 2 years’ experience in a customer service environment

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Main Purpose of the Job:

• To prevent loss of life or bodily injury. Reporting to the Waterpark Lifeguard Supervisor, the successful applicants will undergo Waterpark training in accordance with Company processes and procedures.

Knowledge

• Administers First Aid and CPR as per best practice
• Ability to carry the rescue technique chosen
• Assesses the situation and selects the best rescue technique to the situation
• Manages and monitors patient’s progress
• Is recognized as an expert in his/ her field Aligns output with legal requirements
• Is sympathetic without apologizing or accepting liability
• Keeps qualifications up to date via compulsory annual retests
• Educates guests on policies and procedures to ensure safety
• Knows what information to convey and maintains records as required by SOP
• Keeps up to date on changes to SOP and acts in the companies best interest
• Recognizes risks and potential injuries before they become a problem
• Is familiar with area of responsibility and recognizes patterns to provide detailed feedback
• Patrols high risk areas and blind spots
• Views all aquatic levels and responds accordingly
• Removes obstacles and risks

Core Behavioral Competencies

• Lifeguard services / Advanced First Aid Teamwork 
• Legal 
• Fun 
• Business Policies and Procedures 
• Courage 
• Vigilance and attention to detail 
• Ethics 
• Assertiveness
• Innovation 
• Communication
• Respect 
• Supportiveness 
• Focus 
• Physical ability (sight, strength, fitness etc) 
• Passion

Key Performance Areas

Rescue and Emergency Care

• International and national Safety standards maintained
• Reaction times within national best practice and company standards
• Care provided is relevant to injury as per SA Life Saving Association best practice
• Reaction is relevant to company codes for emergency
• Code 1: Life threatening medical emergency – save life!
• Code 2: Severe injury – request assistance
• Code 3: Guest complaint 

Facility and Activity Control

• International and national Safety standards maintained
• Facilities and activities controlled as per SOP/ daily checklist
• Risk assessment ensures safety and security as per SI SLA’s
• Threats identified and removed proactively
• Controls meet international best practice
• Injuries sustained cannot be ascribed to negligence
• Structured and ordered as per SO

Injury Prevention

• All SOP’s adhered to and facility rules are enforced
• Information has been provided to guest proactively
• Injuries sustained cannot be ascribed to negligence
• Threats (hazardous situations and behaviours) identified and removed proactively
• Controls meet international best practice

Guest Service

• Grooming and dress code as per SOP
• Visibility as per SOP/ shift roster
• Guest interaction as per SOP

Job Requirements

Education, experience and competencies required:

• Matric / Grade 12 or Grade 11 with Lifeguard Award (NQF 4)
• Certified in (current and up to date through annual re-tests)
• Lifeguard award (LGA surf)
• Lifeguard award (LGA pool)
• 2 years in a lifeguard or medical field (e.g. EMS, paramedics, etc.) essential
• Experience Working in a service industry an advantage

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Job Description

• The Executive Assistant and Project Manager to the CEO provides high-level support to ensure the CEO can focus on critical business priorities.
• The role manages complex schedules, communications and projects, coordinates Board and Executive Committee activities, and delivers accurate, data-driven insights.
• By streamlining operations, facilitating collaboration, and maintaining executive readiness, this position enables effective decision-making and smooth execution of the CEO’s objectives

Core behavioural and Technical /proficiency competencies 

• Strong communication and stakeholder management
• Executive calendar and workflow management
• Advanced Microsoft Office and digital tools
• Project coordination and executive logistics management
• Business and financial acumen
• Problem-solving and solution-oriented thinking
• Ability to manage multiple priorities
• Results-driven with strong attention to detail
• High emotional intelligence, discretion, and integrity

Job Requirements

• Bachelors Degree in Business Administration or related field
• 8-10 years’ experience in supporting C-suite/senior leadership
• Project Management Experience and proficiency
• Ability to handle highly confidential, strategic and sensitive information
• Strategic planning and team coordination