Fresh New Vacancies at MTN

RESPONSIBILITIES

Key Result Areas:     

• Support the department in Product Management functions including:
• Launching new product initiatives including
• Pricing and margin readiness
• Approved Terms and Conditions
• Sales training and collateral (direct sales and resellers)
•  Product lifecycle
• Maintaining complete and up to date master price lists inclusive of execution of margin objectives
• Building and maintaining strong relationships internally and with suppliers and partners to support the effective and successful implementation and delivery of products and services.
• Performing market research
• Support all sales objectives (direct and reseller) through:
• Providing market and competitor insight and guidance
• On-going product training and collateral
• Providing input on non-standard bids
• Ownership of allocated product portfolio
• Developing and maintaining a deep understanding of all products in particularly those in your portfolio
• Cultivating strong relationships with all product partners to ensure
• Enjoys excellent service levels.
• Acting as an escalation point to ensure that product related issues are resolved successfully.
• Developing, maintaining, and delivering all training collateral associated with product portfolio.
• Following Products Standard Operating Procedures
• Keeping meticulous, up to date records in area of responsibility

Internal:

• IoT Industry Verticals
• IoT Solution Sales
• Presales Architects 
• Technical Platform Architects

External:

• Users, Channels
• Third Party application/ device suppliers

Knowledge, Skills, Experience

• Solid enterprise negotiation skills, and business and financial acumen.
• Strong analytical skills and demonstrated ability to turn detailed data analysis into useful strategic insight to drive customer adoption and make appropriate recommendations to the business.
• Strong verbal and written communications skills are a must.
• Demonstrated ability to work effectively across internal and external organizations.
• Ability to prepare and give business reviews to the senior management team.
• Strong ownership and bias for action; ability to internalize goals and work independently to create appropriate action plans for those goals.
• Meticulous attention to detail: ability to juggle many tasks in parallel without lowering your quality bar.
• Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization.
• Excellent business judgement and the demonstrated ability to think and act both strategically and tactically.
• Connectivity Management platform experience and knowledge of using Cellular and other connectivity options for IoT use cases.
• Deep understanding of LPWAN / 5G use in IoT.  
• A deep understanding of key IoT concepts and technologies
• Experience with cloud technologies.
• Experience with machine learning.

QUALIFICATIONS

Professional Experience:

• 3+ years’ experience within a product specialist role
• Solid experience within IoT

Educational Background:

• Bachelor’s degree in an Information Technology or Engineering qualification preferred

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Key Deliverables

• Provide assistance to clients and staff (on-site if required) with hardware installations during and after hours.
• Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems if required
• Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity.
• Provide post sales support and maintenance of client networks if required
• Translate and implement customer business requirements into a technical solution.
• Ensure effective resolutions of escalated complex problems and escalate to high level support if required.
• Maintain high standards of quality during incident resolution and customer implementation.
• Ensure all client documentation is created/updated post implementation phase.
• Execute projects according to project schedules.
• Prepare co-locations space in MTN data centres and assist customers with installation of equipment if required
• Provide onsite hosting support if required
• Technical Vetting of customer designs

Customer Relations

• Build and maintain solid relationships with client to assist with client retention and identify up-sell opportunities.
• Carry out effective and timeous deployment of MTN Business Solutions products, ensuring that customer solutions are delivered timeously, within company policy, that SLA terms are adhered to and that the customer is satisfied.
• Update client on all escalated  calls on a regular basis 
• Understand customer needs and provide input into the development / fine-tuning of solutions accordingly
• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure all customer queries are attended to and resolved within agreed SLA’s 
• Adopt a proactive approach to prevent problems from arising in the future.
• Ensure all queries are attended to and resolved within agreed SLA’s.
• Ensure that client specifications are met and that the client is satisfied with the end service 
• Provide advice on the best approach to reach the best results.
• Own customer experience performance, manage it and put in place corrective measures if needed

Service enhancement 

• Put feedback systems in place to improve and adapt services to changing demands
• Recommend changes to services based on the analysis of the trends and patterns identified in the real-time operational performance data
• Get first-hand client information and use it for improvements in customer services and support

Supervisory / Leadership / Managerial Complexity 

• Mentor and enable others, assisting with coaching and problem solving where required.
• Communicate actively and effectively to ensure that no potential conflicts arise. 
• Develop supportive relationships and encourage a team spirit
• Maintain a customer-centric approach
• Keep abreast of developments in technology in order to integrate and accommodate customer requirements.
• Apply industry best practices to meet client needs
• Knowledge sharing (complex customer solution and products)

Creativities (improvement/innovation inherent) 

• Participation in product development 
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious 
• Suggests concrete ways to improve productivity, and improve resource utilization
• Establish sound relationships with all stakeholders
• Recommend and implement cost-saving activities where possible
• Evaluate situations and determine the best methods to reach defined outcomes
• Keep abreast of developments in technology in order to integrate and accommodate customer requirements. Apply industry best practices to meet client needs

Vulnerabilities (control span) 

• Failure of Telco infrastructure occurring regularly
• Dependency on all providers for all implementations and upgrades of network
• Lack of efficient monitoring systems 
• Core network failures 
• Business expectations vs. the delivery reality
• Data integrity
• Poor customer service will impact negatively on revenue
• Non-achievement of turnaround times

Responsibility towards:   

• Direct reports: None
• Matrix reports: Resources allocated to special projects from other areas within the business, Support areas of business must be adequately trained and given necessary tools to develop, manage and support the products
• Key customers: MTN SA Enterprise BU Internal departments especially Direct & Indirect Sales Team, Bids Managers, External clients
• Key suppliers: External Suppliers/Partners, Segment Managers in EBU Marketing, Technology and IS departments

Independent thought and Judgment   

• Resolution methodology of faults 
• Escalation of issues for resolution.
• Appropriate dissemination and reporting of information
• Implementation of operational plans
• Resolution of queries / problems (within parameters set by SLAs and company policy)
• Enhancing processes and procedures for the department

Job Requirements

Education: 

• Matric or equivalent 
• 3 year Degree / Diploma in Technology Systems (Telecommunication Management / Information Technology) or related
• CCIP/CCNP working towards CCIE certification 
• Juniper JNCIA M-Series Certification advantageous
• IT related National Diploma or Degree  advantageous

Experience:

• Minimum 5 years ISP experience in similar role 
• Minimum 5 years CISCO or JUNIPER experience 
• Minimum 3 years customer facing experience 
• VOIP experience advantageous
• Security experience advantageous

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For the relevant area of responsibility:

• Prepare and monitor annual budgets, forecasts, business reviews and ensures that financial information is accounted for accurately and provide explanations for variances (forecasts, budgets and actuals) to internal and external stakeholders.
• Prepare and provide monthly viability/profitability analysis for Towers (Services/Products), Customers and Projects, including allocation of expenses to determine process costs.
• Management of Order Entry and Order Backlog quality. 
• Conducting reviews and evaluations for cost-reduction opportunities.
• Support management in the implementation, improvement and maintenance of policies and processes:
• Budget and Forecast process: Drive internal and external budget/forecast process for the areas), provide details and sign off (commitments) from respective units.
• Adherence to internal and external guidelines (IFRS, commission policy, signature policy, company laws etc).
• Assist and support management in providing Processes/Procedures for business cases (financial input). 
• Assist in managing risks and opportunities, by identification of risks within areas of responsibility.
• Provide finance principles and controls to management and proactively develop solutions to optimize key indicators driving Revenue and Gross Margin performance.
• Initiate measures to ensure performance back on track such as: working paper management; liaise with relevant stakeholders within other sub-areas of Finance E.g. Corporate Finance; etc.
• Provide financial advice by studying operational issues; apply financial principles and practices and develop recommendations.
• Communicate to all impacted parties and maintain a constant flow of critical information with all levels within the organization and across functions.
• Support management in the implementation, improvement and maintenance of policies and processes.
• Ad hoc support and controlling requirements e.g. rate card management, structure changes, account clean-up, etc.
• Key customers: All internal Employees and all external Clients 
• Key suppliers:  suppliers, vendors and contractors 
• Relations: ICT CoE – all markets being attended to

QUALIFICATIONS

Education

• Minimum 3-year tertiary financial (Preferably a B.Com Accounting and/or Equivalent) 

Experience 

• At least 5 years’ experience in 5 Years plus work experience in Financial Management/Controlling function.
• Broad, comprehensive knowledge of financial planning and analysis techniques and their use and application in financial strategy formulation and target setting.
• Comprehensive understanding of how resources within different business lines interact and contribute to achieving commercial objectives to set realistic and meaningful (interdependent) KPI’s.
• Ability to impact the business by providing value added perspectives on a business wide basis.
• Good analytical skills and evaluative judgement based on both routine and non-routine (complex) information analysis.
• Strong communication skills to guide and influence colleagues and stakeholders; interactive listening skills are also important in aspects of the role such as target setting and risk management.
• Leadership - Required to build, manage and provide professional leadership and guidance to a team of financial specialists, ensuring that the team is developed and the company attains optimal use and development of talent.
• Microsoft Office proficiency – Excel, Word and Outlook
• Oracle / SAP System experience
• Hyperion Reporting experience
• Worked across diverse cultures and geographies. 
• Experience working in a medium to large organization.

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RESPONSIBILITIES

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

• MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Specialist -ICT COE Cost & Pricing plays a critical role in ensuring successful delivery in the context of:
• Increased need to relate with several parts of the Business and at all levels both internally and externally. 
• Highly dynamic and rapidly changing ICT industry
• Highly competitive market with new and established competitors
• Interdependency of systems and the need to understand other systems.
• Organisational business changes will impact on the business plan, processes and reporting.
• High cross-functional dependency to deliver timeously.
• Compliance requirements from MTN Group for the various disciplines that include planning, reporting and revenue assurance.
• Highly dynamic Techco industry, constantly changing market & client needs and dynamics.
• Fast paced environment (Highly pressurised, deadline-driven environment). 
• MTN policies, processes, and procedures.
• Regulatory & Legislative changes

3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Deal Pricing 

The COE Cost & Pricing Specialist is responsible for:

• The financial calculation of new- and/or renewal deals proposed to be submitted to current and/or potential new customers.
• Deal shaping on new complex deals
• Understanding the deal construct.
• Pricing on Complex deals
• Confirmation of the cost elements and values included in building the deal.
• Confirming that the deal parameters and KPI’s are correctly included in the Price calculation.
• Confirmation that the price (value) to be submitted has been correctly calculated.
• Challenging pricing models and approaches on deals
• Constant drive towards standardisation of pricing and solutions.
• Understand and determine the impact that New Business as well as amendments to existing services has on the account profitability and make recommendations to all stakeholders.
• Engagement with all stakeholders.
• Taking the lead in negotiation from a Commercial perspective.

Opportunity Register:

• The Sales Department will maintain an “Opportunity Register” where all potential opportunities will be registered and the development thereof (over the lifespan of the opportunity) be managed and reported on.
• The COE Cost & Pricing Specialist will have full access to the register and will report on a regular basis to the COE CFO on the movements (new/closed/etc.) and status of the opportunities. 

Pricing Calculation Template and calculation review of smaller deals:

• The COE Cost & Pricing Specialist will develop and maintain a standard Cost & Pricing Template to be used for all deals, regardless the anticipated value.
• The incumbent will review, on an ad hoc basis, the correctness of smaller deal calculations across all OpCo’s.

Transfer Pricing Calculation Tool:

• The ownership of the Transfer Pricing Tool currently being developed with the support of Deloitte, will reside within the COE Finance Department and the COE Cost & Pricing Specialist will be the custodian of the tool.

Working relationship:

• Although independent and reporting into the COE CFO (Finance Department), the COE Cost & Pricing Specialist will work closely (and be integral to) with the COE Sales environment.
• It is important that the COE Cost & Pricing Specialist is aware of all COE Sales Opportunities and is involved in the calculation of all major deals.
• This relationship, and all the responsibilities mentioned, will be applicable to all OpCo’s where the COE is involved in / part of.
• Key customers: All internal Employees and all external Clients 
• Key suppliers:  suppliers, vendors and contractors 
• Relations: ICT CoE – all markets being attended to

QUALIFICATIONS

4. Education

• Minimum 3-year tertiary financial (Preferably a B.Com Accounting and/or Equivalent) 

Experience 

• 5 Years plus work experience in Financial Costing & Pricing function.
• Broad, comprehensive knowledge of financial planning and analysis techniques and their use and application in financial strategy formulation.
• Comprehensive understanding of and experience on cost- & pricing calculation models and tools.
• Ability to impact the business by providing value added perspectives on a business wide basis.
• Good analytical skills and evaluative judgement based on both routine and non-routine (complex) information analysis.
• Strong communication skills to guide and influence colleagues and stakeholders, interactive listening- and motivational skills.
• Leadership - Required to build, manage and provide professional leadership and guidance to a team of Cost & Pricing Specialists, ensuring that the team is developed, and the company attains optimal use and development of talent.
• Microsoft Office expertise – Excel, Word, PowerPoint and Outlook.
• Oracle / SAP System experience will be an advantage.

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RESPONSIBILITIES

• Support development and improvement of advanced financial performance management framework, goals, targets, indicators and metrics 
• Generating analytics based financial performance and insights reports, variance investigations, benchmarked performance studies and recommendatory reports to support executive decision making. 
• Manage and implement day to day finance processes; including ensuring that such processes are documented and updated timeously
• Preparing monthly and annual management and financial reporting packs
• Proactive adoption of critical forward-thinking tools, advanced analytics models, research techniques, benchmarking and market research studies, with the objective of providing value-based financial performance indicators and strategic insight
• As part the Finance team, the key responsibilities areas include 
• Accounts Payable
• Accounts Receivable and Billing
• Intercompany
• Cashbook & Treasury Management
• Fixed Asset Register
• Project Accounting
• Trial Balance
• Period End Close
• Balance Sheet Reconciliations
• Monthly Reporting (Income Statements & Balance Sheet)
• Ad hoc Reporting

QUALIFICATIONS

Education:

• Minimum of 3-year tertiary degree
• Qualified Chartered Accountant/Chartered Finance Analyst/Relevant Financial Management Professional Qualification (preferred)
• Relevant certification / accreditation / membership with professional body in Finance, Accounting, Corporate Finance bodies

Experience:

• Minimum of 3-5 years’ experience in management of Business Finance Planning/FP&A/Financial Analytics and Reporting/External Reporting
• Worked across diverse cultures and geographies advantageous.
• Experience in continuous improvement through the implementation of best practices 
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Abreast of global mind-set and best practice

Skills / Competencies:

• Highly collaborative, inclusive, and agile atmosphere in partnership with multi-functional teams.
• Ability to learn, grow, and evolve.
• Staff Leadership and Management
• Lead/Responsible for all staff reporting.