Fresh Openings at AVBOB South Africa

The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Mutual.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements

Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

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Description

• The IT Service Delivery Manager (SDM) will be responsible for IT service delivery as defined by the ITIL Framework under the guidance of the Manager: ICT Infrastructure, with a primary focus on managing the overall delivery of IT services to AVBOB business or internal stakeholders, focusing on maintaining service level agreements, and ensuring service quality, and managing client relationships. The IT SDM will have a inward looking function on resolving problems, with the focus on ensuring continuous improvement and quality in IT delivery and processes.
• This position looks into the IT environment and identify problems that needs analyses, work with IT management and support teams on the root causes, follow industry standards and experience to develop improvement plans, advise management and support leads on corrective actions to prevent reoccurrence of problems, document findings and solutions in improvement plans and SOPs (Standard Operating Procedures), present updated processes and procedure to relevant leads and support teams, drive required outcomes and training to achieve positive results, review new processes after implementation, measure outcomes against goals set by senior IT management teams and drive continuous improvement in the ITC environment.
• The IT SDM will be responsible to drive quality end-to-end in the ICT environment and will be a senior individual with the authority to direct and command quality and governance meetings with ICT support teams, enforce change and adoption of amendments to IT policies with agreement from the Manager: ICT Infrastructure.
• Responsible for defining, documenting, and managing SLA targets, work closely with the Service Desk and other support teams to ensure effective delivery by understanding ticket volumes and backlogs, continuous improvement of IT service delivery, support teams’ limitation and abilities, AVBOB systems and processes, manage escalation from all streams in the ICT team.
• The position is quality assurance orientated and not operational and will work closely with operational support leads to understand problems, limitations, escalations, and support requirements to develop improvement in operational processes.
• Under guidance of the Manager: ICT Infrastructure, formulate, plan, schedule, and monitor the IT problem management strategy, by understanding the AVBOB IT support
• environment and teams’ capabilities and skills, building relationships with key IT stakeholder to understand business requirements and urgency.
• Analyse problem root cause by applying ITIL methodologies, develop improvement plans, advise on corrective action to prevent reoccurrence, document findings with recommendations, present solutions to support teams on management approval, drive implementation and adoption, measure success and outcomes.
• Make recommendations on training requirement to management to ensure quality service delivery based on case analysis and applied problem management if identified as a defined mitigating solution.
• Drive quality by working closely with support teams and service desk, understanding ticket volumes and backlog, reoccurrences of incidents, support models and use this as base to develop a continuous improvement plan.
• Work with business and other IT stakeholders and negotiate, develop, and manage SLAs between ICT and business according to business needs and ICT capacity and capabilities.
• Manage quality of IT service delivery within budget guidelines and provide progress updates on issues and improvements in monthly reporting to Manager: ICT Infrastructure.
• Identifying all possible risks that can affect IT services concerning time, cost, scope, and quality and design IT delivery solutions and processes that can accommodate relevant risks for approval by the Manager: ICT Infrastructure.
• Reviewing and monitoring the IT operations performance reactively and proactively to meet SLAs and customer requirements. Work with support and delivery leads to update existing processes and develop new to achieve required service levels.
• Guide development and support teams on developing delivery models for new services that conforms to ICT governance, policies, and procedures.
• Measure and drive compliance of defined SOP’s and policies associated with IT service delivery. Investigate non-compliance, variances and inefficiency and improvements and update relevant documentations.
• Monthly reporting to management on issues, escalations, and SLA’s
• Build relationships with AVBOB business and understand how to improve IT delivery to align with business strategy.
• Make recommendations to management teams on capacity, compliance, availability, and continuity management to ensure effective and timeous IT service delivery

Requirements

• Degree in Information Technology or 3 Year National Diploma or equivalent professional qualifications.
• Leading industry certification in IT Service Delivery Management
• ITIL v4 Foundation and Intermediate certifications
• 5 years’ experience working in a ITIL service delivery environment.
• 5 years’ experience managing service desk operations.
• 5 years’ experience in managing and setting up SLA’s.
• 5 years’ experience working as an IT Service Delivery Lead/Manager/specialist.
• 8 years+ general ICT experience working with different technologies with proficient understanding of IT processes
• Intermediate level negotiation skills.
• Resilient
• Problem solving skills.
• Self-Motivated
• Organized and detail-oriented, with demonstrated analytical skills.
• Strong interpersonal
• Communication skills
• Ability to assess and clearly communicate technical and project risk.
• Understanding of database architecture, software, and database management systems
• A good understanding of the Data Protection Act A competitive salary package will be offered to the successful candidate.

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The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Mutual.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements

Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

go to method of application »

GENERAL JOB PURPOSE

• Ensure efficient vehicle utilisation, maintenance and tracking.
• Coordinate vehicle maintenance schedules to ensure that they are maintained in a safe and roadworthy condition.
•  Conduct administration of license renewals
• Conduct vehicle inspections and arrange for services and repairs.
• Take relevant action in the event of incidents such as accidents or hijacking:
• Compile Accident and incident reports
• Maintain all necessary records to ensure that vehicles comply with legal and business requirements.
• Ensure all speeding fines are paid.
• Submit fines to drivers, arrange for payments of fines and follow up outstanding items 
• Compile and submit reports relating to vehicle utilisation, maintenance and tracking.

Requirements

Minimum Qualifications

• Grade 12
• Knowledge and Experience
• Computer literate (MS Excel / MS Word)
• 2 years’ administrative experience

go to method of application »

The areas of responsibility include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Mutual.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements

Qualifications

• Financial Degree or
• Accounting/Economics Degree or
• BSc Information Systems or
• Marketing Management Degree or
• Business Administration Degree

go to method of application »

Description

• Perform cleaning tasks and ensure high hygienic standards in the office.

Requirements

• Cleaning experience.
• Ability to communicate in English will be a definite advantage.
• Good interpersonal skills.

go to method of application »

To maintain the administration of the office by assisting in providing information, retrieve information and handle all relevant correspondence for the General Manager.         

• Prioritise incoming and outgoing correspondence and distribute to relevant parties. 
• Open, read, route and circulate incoming mail including e-mail and faxes and send confidential faxes and e-mail.
• Recording and delivering of all outgoing correspondence timeously.    
• Assisting the General Manager in compiling and typing of the any documentation required and proof reading of internal and outgoing correspondence.  
• Prioritising documents before submitting to the General Manager.     
• Ensuring the correctness and confidentiality of documentation.       
• Produces a variety of documents, charts and graphs for reports, Exco meetings, Board meetings, etc.
• Maintaining a paper and electronic filing system for the General Manager.  
• Arranging travelling for the General Manager.

To assist in managing the General manager’s daily schedule in relation to travel arrangements, meetings and documents in relation to such meetings.

• Maintain general manager’s appointment schedule by planning and scheduling meetings conferences, teleconferences and travel
• Make travel arrangements for executives.
• Arrange complex and detailed travel plans and itineraries, compiles documents for travel-related meetings.

Prepare agendas and make arrangements such as coordinating catering for luncheons, committee and other meetings.

• Attend meetings to record minutes.
• Prepare agendas and make arrangements for committee, board and other meetings
• Compose, type and distribute meeting notes, routine correspondence, reports (binding of reports).
• Assist with compiling of presentations.
• Organise venues for meetings.

Welcomes guests, customers, visitors and callers, handle their enquiries and direct them to the appropriate persons according to their needs.

• Answer phone calls and direct calls to appropriate parties to take messages.
• Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.

To maintain the administration of the office in relation to retrieval systems, filing systems, stock control and operating office equipment.

• Provides historical reference by developing and utilizing filing and retrieval systems, recording meeting discussions.
• File and retrieve corporate documents, records and reports.
• Set up and maintain paper and electronic filing system for records, correspondence and other material
• Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies, evaluating new office products; placing and expediting orders for supplies and verifying receipt of supplies.
• Perform general office duties such as ordering supplies, maintaining record management systems and performing basic bookkeeping work
• Operate office equipment such as fax machines, copiers and phone systems and use computers for spreadsheet, word processing, database management and other applications.
• Set up and maintain paper and electronic filing systems for records, correspondence and other material.

Requirements

• Grade 12
• Secretarial Certificate
• 3 Years relevant secretarial experience