Fresh Openings at Discovery Limited

Key Purpose

• The primary function of this role is to effectively respond and handle e-mail queries, calls and policy change requests from external clients and their admin teams/offices to provide high quality levels.

Areas of responsibility may include but not limited to

• Ensure daily individual targets are met as a collective to reach daily TWT (today’s work today)
• Effectively respond to client queries and process changes in order to provide high quality service
• Liaising with Franchises in order to provide quality customer service
• Effective interpretation of written requests/queries to provide an appropriate action
• Managing servicing quote requests from Franchises in line with daily TWT (today’s work today)
• Responsible for building and maintaining a long terms relationship with external clients (DCS, DFC, and Brokers) and admin to encourage collaborative culture

Education and Experience

Essential:

• Matric
• 2 – 3 years’ of working experience within an administrative role in the financial services / insurance industry
• At least 1 years of experience in a call centre role within the insurance/financial services industry

Advantageous:

• At least 1 year of exposure to a servicing related role (i.e. basic servicing)
• 2 – 3 years of working experience within Discovery Life Client Services or an administrative role in Discovery Consulting Services (DCS)

Technical Skills and Knowledge

Essential:

• Good time Management skills
• Excellent customer service ability
• Excellent verbal and written communication skills

Advantageous:

• Good understanding of Discovery Life products, processes and systems
• Proficient in Afrikaans

go to method of application »

Key Purpose

• Create, implement and manage HR solutions across the employee lifecycle to sustain and grow the business and its staff. This includes bringing transactional HR expertise to the business and its people as well as integrating people strategies with the business strategy

Areas of responsibility may include but not limited to:

• Recruitment & selection
• Onboarding
• Training & development
• Performance (driving for a high performance culture, performance improvement strategies, etc.)
• Talent Management (planning & tracking of agreed actions)
• Retention Planning
• Succession planning
• IR
• Transformation: EE & Skills Development
• Employee relations
• Reporting & trend analysis
• Corrective action for HR insights
• Ensure implementation of HR policies & procedures
• Partnership with area exec in driving for people objectives & outcomes
• Engagement & culture management
• Execution of people strategies & initiatives for own area (area's, DHP & DP)
• Problem solving (team performance, engagement, culture, turnover, etc.)
• Team management: HR team in allocated area / s.
• Organisational Development

Competencies

• Well-developed interpersonal skills;
• Ability to communicate effectively with people at all levels from staff to CEO;
• Strong persuasion skills and credibility;
• Excellent verbal and written communication skills;
• The ability to be task- and deadline-driven in a highly pressurized environment;
• Excellent organizational & time management skills;
• Ability to work independently.

Education and Experience

Qualification:

• Bachelor Degree: HR/BA/equivalent

Experience:

• 1-2 years’ experience as a HR Manager leading a team.
• Experience working in a hospital/clinical environment (advantageous)
• Discovery Experience (advantageous)

go to method of application »

Job Purpose 

• The Team Leader Coach assists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency. 

Key outcomes may include but are not limited to: 

• Leads, coaches and supervises a specialised client service team. 
• Provides updates reports to management.
• Presents new enhancements at forums.
• Networks and builds relationships.
• Delivers results and meets customers’ expectations.
• Facilitates team outputs and delivery ensuring the highest standard of delivery. 
• Coordinates projects for team and business and leads project meetings when required. 
• Drives operational deliveries and maintains efficiencies within the team.

Special Conditions

• Shift work may be required

Work Experience

• At least 3 - 5 years working experience in a call centre environment
• Including 2-3 years experience in Banking
• 2-3 years Management experience as an advantage

Education 

• A bachelors degree 

Technical Skills or Knowledge

• Knowledge of Discovery Bank systems and the servicing 
• Advanced level of Microsoft Office
• High level command of English language
• Advanced writing skills
• Detail orientated (organized and systematic)
• Persuasion skills
• Ability to prioritize
• Deadline driven
• Ability to be assertive in difficult situations
• Resilient
• Time management and planning
• Able to work under pressure
• Stress management
• Strong Project Management skills