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  • Posted: Mar 14, 2022
    Deadline: Not specified
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  • Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Project Manager

    Job Purpose
    To manage and deliver medium projects from commencement to completion within the scope, budget and time agreed. Projects could be associated with any discipline e.g. property, engineering, information technology, in line with the business strategy. The Project Manager will play an active role in providing mentorship and coaching on agile best practices to junior staff. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team

    Job Responsibilities

    • Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
    • Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions
    • Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs
    • Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
    • Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
    • Ensure accurate cost estimation based on coverage of client requirements and project scope.
    • Manage project budget within project scope.
    • Deliver projects on target within due date, budget and according to scope and project governance.
    • Ensure traceability of defined benefits throughout lifecycle of the project and escalate any deviations.
    • Ensure management of scope including coverage of client requirements and based on estimations.
    • Manage delivery of project against agreed schedule.
    • Meet requirements by providing advice to clients on the most appropriate Project management approach, identify project stakeholders, communicate their roles, and define the level of participation in project, map their communication needs and manage stakeholder engagement strategies through the project plan.
    • Manage each stakeholder group actively through the change cycle.
    • Conduct business change impact across process, systems, and roles according to the change management plan.
    • Manage the stakeholders by ensuring an understanding of the behaviours and operations and by defining strategies in project schedule.
    • Keep clients and management informed.
    • Ensure the change management process is led and supported together with the client.
    • Ensure client needs are accurately captured in scope and signed off by stakeholders.
    • Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
    • Ensure client needs are accurately captured in scope and signed off by stakeholders.
    • Ensure sufficient resource allocation.
    • Manage delivery of medium projects according to prevailing Project Management methodology.

    People Specification

    • Essential Qualifications - NQF Level
    • Matric / Grade 12 / National Senior Certificate
    • Professional Qualifications/Honour’s Degree

    Preferred Qualification

    • NQF level 7 qualification or Honours degree in Project Management or Business management

    Essential Certifications

    • Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

    Preferred Certifications

    • Project Management or Business Management,  Certified Scrum

    Type of Exposure

    • Built a high performance culture
    • Built and maintained stakeholder relationships
    • Delivered compliance risk management programmes and advice
    • Designed Workforce Planning Solutions
    • Developed and Implemented Communications Strategy
    • Improved Processes and Culture
    • Manage internal process
    • Managed Transformation and Innovation
    • Managed Self and Team

    Minimum Experience Level

    • 5-8 years working experience in project environment of which 5 years in a PM role
    • Agile methodology;
    • Scrum certification;
    • able to manage medium complex digital and IT projects. 

    Technical / Professional Knowledge

    • Industry trends
    • Relevant software and systems knowledge
    • Principles of financial management
    • Cluster Specific Operational Knowledge
    • Principles of project management
    • Communication Strategies
    • Decision-making process
    • Governance, Risk and Controls
    • Financial management
    • Information Technology concepts

    Behavioural Competencies

    • Influencing
    • Customer Orientation
    • Earning Trust
    • Continuous Learning
    • Monitoring Information
    • Leveraging Feedback
    • Planning and Organizing

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    Product Designer

    Job Purpose
    We’re searching for an experienced Product Design leader to join Nedbank Business Banking team. Alongside your Tech, Product and Insight counterparts, you will be responsible for guiding and leading a team on our Juristic platforms for staff-assisted and self-services experiences. Most of the work is responsive web. Together, you’ll solve problems and come up with best-in-class solutions that delight our users. You will be balancing input and strategy from our Commercialisation and Business stakeholders, to deliver exceptional experiences for our users.

    Job Responsibilities

    • Develop compelling visual artefacts UI layouts, interface elements, prototypes, wireframes etc to effectively communicate UI and UX needs.
    • Contribute to information architecture development where applicable.
    • Adhere to design standards by understanding and following the Design System.
    • Review and critique design artefacts to align with the Design System
    • Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements
    • Create and evaluate interaction models, user task flows, screen designs, and UI details that promote ease of use and optimise the user experience.
    • Custodian for developing scalable visual, UI and interaction design assets to be adopted within design system.
    • Mentor and encourage growth amongst your design team.
    • Evangelise design as a requirement to deliver on our Group strategy, and deliver value through the processes and methodologies we’ve chosen to adopt.
    • Adhere to our client centred design process.
    • Collaborate with our research and user testing capabilities to effectively assess user experience
    • Consider feedback from client interviews and usability testing results in order to deliver the best customer experience.
    • Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
    • Conduct competitor research to develop and improve features of products and to balance user needs, technical constraints, and business objectives to solve user problems effectively.
    • Obsess about the data from journeys so as to improve and iterate optimally.
    • Understand scope, requirements, and drive innovative solutions aligned with business goals and UX metrics.
    • Develop user experience flows and integrating them to mock-ups, usage scenarios, prototypes, specifications, navigation maps, and other design documents
    • Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
    • Collaborate actively and work effectively with cross-functional teams to ensure designs are successfully created, aligned and implemented to achieve the user goals.
    • Advocate for the end-user throughout the development process and work closely with other members of the Design Strategy, Foundation and Business Design teams to craft a world-class user experience
    • Create solid recommendations and prioritization based on technology and business needs.
    • Accountable for time management within each project to ensure agreed deadlines are met.
    • Align to technical infrastructure of the Group

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Minimum Experience Level

    • 5+ years Senior UX and UI Design experience

    Preferred Qualification

    • Design Certification from an accredited Design School

    Type of Exposure

    • Solid understanding of design tools: Sketch
    • Solid knowledge of prototyping with InVision
    • Solid knowledge of product development life cycles and methodologies (Agile, SAFe, Lean etc)
    • Basic front-end development understanding (HTML & CSS)
    • Experience in design practice of Omni-channel product development so as to attain seamless UX through service design thinking practice.

    Technical / Professional Knowledge

    • Understanding of User-Centred Design 
    • Understanding of Interaction Design 
    • Understanding of colour, typography and layout   
    • Understanding of Service Design   
    • Product Design
    • Process Design 

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    Senior Audit Manager: Change and Assurance

    Job Purpose
    Purpose of Group Internal Audit (GIA):

    The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group. 
    GIA receives authority from Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited establised to, among other things, review the work of Internal Audot of Nedbank Group Limited and its subsidiaries.
    Objective & Scope of work: GIA:

    The objective and scope of work of GIA is to determine whether the Group’s systems of financial and internal controls, risk management and governance, as designed and operated by management, are adequate and effective
    The scope of GIA’s work is determined by a risk-based approach and so the key risks facing the Group, including subsidiaries, and the requirements of the GAC, subsidiary Audit Committees and the Group and subsidiary Executive Committees. This should include alignment to business strategic priorities.

    Job Responsibilities
    Accountability of the Senior Audit Manager:

    • Support the periodic assessments of the outcomes of internal audit work to appropriate governing bodies, including the GAC and various Board and Risk Committees;
    • Support the reporting on the overall effectiveness of the governance, risk and internal control framework of the Group;
    • Comply with regulatory and corporate governance expectations of internal audit functions;
    • Report significant issues related to the processes for controlling the activities of the Group, including potential improvements to those processes with emphasis on programme and change initiatives;
    • Report periodically on the progress of the audit plan delivery;
    • Maintain and report on whether the audit team has sufficient professional audit staff with knowledge, skills, experience and professional qualifications to meet the requirements of the audit plan; 
    • Accountable for the delivery and measurable performance of their respective portfolio, including assistance in the audit plan delivery including ongoing monitoring of significant programmes and change initiatives;

    Accountability of the Senior Audit Manager Contd:

    • Apply judgement to provide an overall audit opinion on the system of internal financial controls of the Group;
    • Provide insights from the outcomes of internal audit work to appropriate governing bodies
    • Implement effective and efficient audit processes to ensure that audit processes are optimized and comply with regulatory and corporate governance expectations of internal audit functions.
    • Develop and maintain relationships with business and key stakeholders to ensure robustness and completeness of audit coverage and contribute at an insight generator/trusted advisor to business to enhance assurance provided of the control environment;
    • Contribute to the development of a 12-month rolling audit plan using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board;
    • Develop, deliver, maintain and report on the rolling risk-based audit plan;
    • Have a robust process in place to follow-up and report on progress in implementing agreed actions to address issues identified by the audit plan; and
    • Maintain an open and constructive relationship with the CIA, Executive: Digital & Technology, Business executives, and key stakeholders by providing value added services and sharing information.

    Provide Visionary & Inspirational Leadership:

    • Implement the vision and strategy including the leadership and culture philosophy, stakeholder approach and internal methods and tools.  This should include alignment to the Nedbank and Business Unit strategy;
    • Exhibit diverse, visionary and inspirational leadership;
    • Actively participate in the Group’s Combined Assurance Model;
    • Support and drive a high-performance team through managing resources, retention and critical staff;
    • Manage performance of reports by taking corrective action as required, recognising and rewarding the team;
    • Actively build a culture of improvement by implementing active talent management, succession planning strategies for the division and obtaining buy-in from relevant stakeholders;
    • Contribute to team effectiveness by participating in the recruitment and selection of staff.
    • Risk Optimiser, Client Centric Advocate, Execution Expert, Strategist.

    Provide Visionary & Inspirational Leadership:

    • Empower team to make decisions and recommend tailored solutions to business unit specific problems, through coaching and mentoring practices;
    • Facilitate engagement and information sharing sessions amongst peers. Synergies across clusters and business units achieved;
    • Take ownership and accountability for tasks and activities and demonstrate effective self-management;
    • Follow through to ensure that quality and productivity standards of own work and team are consistently and accurately maintained;
    • Support and drive the business's core values;
    • Respond openly and constructively to feedback (positive and negative);
    • Be a vision-led and values-driven leader; and
    • Embodiment of the following characteristics:

    Provide Visionary & Inspirational Leadership:

    • Risk Optimiser
    • Understanding that risk is at the centre of everything in banking
    • Developing the appropriate risk appetite
    • Managing risk without stifling innovation
    • Being sensible about risk
    • Client Centric Advocate
    • Placing the client at the centre
    • Being relationship focussed (as opposed to product or mono-line focussed)
    • Collaborating with colleagues across organisational boundaries
    • Execution Expert
    • Having a bias for action
    • Focussing efforts on execution and implementation
    • Practicing decisive leadership
    • Simplifying things
    • Strategist
    • Being a strategic thinker
    • Being a strategic translator
    • Being a strategic doer
    • Facilitating strategic dialogue

    Standards of Internal Audit Practice:

    • GIA shall comply with the International Standards for the Professional Practice of Internal Auditing of the Institute of Internal Auditors (IIA), including the IIA’s Code of Ethics, the ten Core principles and best practice Internal Audit Methodology. GIA will maintain a Quality Assurance programme to confirm adherence to IIA standards. The Quality Assurance programme will include an evaluation of the quality of the work performed by GIA and communication of these results to the GAC.

    Essential Qualifications - NQF Level

    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Certified Internal Auditor , Advanced Diplomas/National 1st Degrees

    Preferred Certifications

    • CIA,CISA,FRM,CIPRA

    Minimum Experience Level

    • 6-8 years working experience as a Senior Audit Manager: Change and Assurance or Similar managing a team that is client facing within the Banking/Financial Services Indsutry.

    Other Personal Attributes:

    • Leadership and judgement;
    • Emotional Intelligence (EQ);
    • Strategic influence and visionary;
    • Relationships and stakeholder management;
    • Innovation and renewal;
    • Business acumen;
    • Reporting and communication;
    • Cost effectiveness, productivity and value-add;
    • Risk-based focus;
    • Service excellence;
    • People skills & managing staff, including large teams;
    • Values-based (especially Integrity, Respect, Accountability, Client-driven, People-centred) and strong Ethics;
    • Build a High-Performance Culture;
    • Resilience

    Technical / Professional Knowledge

    • Accounting standards
    • Change management
    • Financial Accounting Principles
    • Governance, Risk and Controls
    • Principles of project management
    • Relevant regulatory knowledge
    • Risk management process and frameworks
    • Strategic planning
    • Institute of Internal Auditors standards
    • Code of Ethics

    Behavioural Competencies

    • Building Partnerships
    • Earning Trust
    • Coaching
    • Communication
    • Driving for Results

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    QA Lead

    Job Purpose
    To Lead the Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the Product Life-Cycle. Ensure alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing efficiencies across the Product delivery stack. Ensure team effectiveness and healthy team dynamics.

    Job Responsibilities

    • Build a deep understanding of the business need in order to contribute to the ongoing value proposition.
    • Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
    • Participate in the sprint planning, and success criteria per story/epic.
    • Participate in the Squad backlog grooming.
    • Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove any blockers.
    • Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
    • Facilitate the handover of QA deliverables for all testing phases.
    • Review and ensure all QA artefacts are stored centrally.
    • Encourage continuous learning and questioning of the business and technology.
    • Allow for and encourage significant investment in the end-to-end QA design.
    • Review and prioritise all issues raised by the Software Quality & Test Engineers.
    • Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
    • Ensure the QA deliverables produced aligned to the test approach.
    • Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
    • Facilitate the handover of QA deliverables for all testing phases.
    • Review and ensure all QA artefacts are stored centrally.
    • Encourage continuous learning and questioning of the business and technology.
    • Allow for and encourage significant investment in the end-to-end QA design.
    • Review and prioritise all issues raised by the Software Quality & Test Engineers.
    • Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
    • Ensure the QA deliverables produced aligned to the test approach.
    • Communicate the Product risk to the Product Owner, Scrum Master & Chapter Lead and highlight any mitigating factors.
    • Ensure the defect management process is adhered to by the Software Quality & Test Engineerss and where necessary chair the defect triage sessions.
    • Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).
    • Produce a closeout report and monitor product health in production for 2 weeks to ensure any issues are referenced in the report for completeness.
    • Elicit business and Subject Matter Expert participation and input where necessary.
    • Encourage Peer reviews of the QA artefacts.
    • Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.
    • Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
    • Seek ongoing improvements in technical capabilities.
    • Mentor the Engineers within the team to improve their technical capabilities.
    • Responsible for performance management of direct reports (e.g. performance contracts, development plans, poor performance and improvement plans, and review).
    • Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).
    • Ensure direct reports' time sheets are created and signed off timeously.
    • Responsible for resource capacity plan(s).
    • Support the achievement of the  business strategy, objectives and values.
    • Stay abreast of developments in field of expertise..

    Essential Qualifications - NQF Level

    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Agile certification and training in DevOps would be advantageous.

    Essential Certifications

    • ISTQB foundation or equivalent (ISEB)

    Type of Exposure

    • Demonstrated understanding and support of Agile delivery model

    Minimum Experience Level

    •  2 years experience in a lead role with experience in line management.
    • Overall 7 to 8 years experience.

    Technical / Professional Knowledge

    • IT Solutions Architecture
    • programming

    Behavioural Competencies

    • Adaptability
    • Decision Making
    • Emotional Intelligence Essentials
    • Technical/Professional Knowledge and Skills
    • Influencing
    • Quality Orientation
    • Planning and Organizing

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    Data Modeller

    Job Purpose
    To design and maintain optimal data models/structures at both an enterprise and system / application level that meet the business and architectural objectives of the organisation.  To create structures that enable data to be persisted in a structured way to enable the value of the data to be unlocked.  To create appropriate data and class structures that enable the flow of data between providers and consumers.

    Job Responsibilities

    • Design data models that meet the business requirements and align to the agreed architecture framework.
    • Ensure data modelling deliverables are delivered according to project plan and budget to meet commitment to stakeholders.
    • Ensure all data modelling activities and deliverables are aligned to the development methodology and to the data modelling principles and standards
    • Apply the Nedbank approved tooling to create the data modelling deliverables.
    • Adopt the Enterprise Data Model (which is based on the IFW) as a standard for data model designs to leverage best practice and fast track data modelling efforts.
    • Translate business requirements into data requirements.
    • Analyse and profile the source data to understand data quality issues , relationships, patterns and rules in the data.
    • Structure data requirements into logical data constructs based on the Enterprise Data Model, including ERD models, dimensional models to ensure optimal implementation.
    • Compile Source to Target Mapping Specifications including the appropriate Transformation Rules
    • Identifying definitive or authoritative source of data ; analysing source data; and identifying gaps to target structures
    • Enable physical implementation of the data structure by generating the first cut physical data model from the logical data model.
    • Facilitate dataflow understanding by collating dataflow diagrams outlining the flow of data across systems and interfaces.
    • Reduce non value adding work by identifying opportunity for re-use of the Enterprise Data Model
    • Maintain up to date knowledge of latest developments in the Data Modelling domain,  including reading; continuous professional development courses; seminars and conferences.
    • Contribute to the creation of a comprehensive governed framework by working with the data modelling CoE and contributing towards defining the data modelling standards.
    • Advise stakeholders on application of data modelling practices through consultation.
    • Perform peer review on work performed by other team members
    • Identify opportunities to improve or enhance processes
    • Provide Overall Data Management Guidance and alignment to Nedbank's Data Management framework and standards
    • Seek opportunities to improve business processes, models and systems though agile thinking.
    • Support the achievement of the  business strategy, objectives and values
    • Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
    • Participate and support corporate responsibility initiatives for the achievement of business strategy
    • Job Related Experience
    • Able to demonstrate practical experience in relational and dimensional modelling techniques, OO modelling experience also an advantage
    • Exprience using Infosphere Data Architect or any other Data Modelling Tool
    • Experience with industry models such as IFW BFMDW
    • Broad understanding of Data Management (DMBOK), systems development lifecycle methodologies and IT Architecture
    • Relevant regulatory knowledge, and understanding of banking and financial services
    • Experience in NOSql and other forms of database modelling advantageous

    Essential Qualifications - NQF Level

    • Advanced Diplomas/National 1st Degrees
    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Bachelor of Commerce , Bachelor of Science: Information Systems / Computer Science

    Certifications

    • TOGAF, DAMA

    Type of Exposure

    • Achieved transformation and innovation results
    • Designed Workforce Planning Solutions
    • Developed and Implemented Communications Strategy
    • Managed Internal Processes
    • Managed Self

    Minimum Experience Level

    • 3yrs IT related experience with 2yrs+ in a Data Modelling role

    Technical / Professional Knowledge

    • Data analysis
    • Data Analysis and Interpretation
    • Data Warehousing
    • Data and Business analysis
    • Data base Administration (DBA) Principles and Admin Concepts
    • Data base administration
    • Data modelling tool
    • Database Knowledge
    • SQL
    • Problem solving skills

    Behavioural Competencies

    • Communication
    • Decision Making
    • Initiating Action
    • Work Standards
    • Technical/Professional Knowledge and Skills

    Closing Date: 18th, March 2022

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    Manager: Small Business Services

    Job Purpose

    • To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

    Job Responsibilities

    • Build relationships with internal stakeholders through communication and networking as determined by client needs. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
    • Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
    • Manage resources (time; processes and support teams) to optimize value against client expectations.
    • Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients. Understand clients business and needs through proactive client relationship management according to portfolio mandate.
    • Research and analyse information by using problem solving techniques to propose solutions for work challenges. Improve results by tracking and analysing financial reports against agreed measures.
    • Complete tasks through planning and reviewing against set targets.
    • Comply with risk standards; policies and procedures through training and development as required by group compliance framework. Demonstrate an understanding of risk parameters by managing client relationships according to credit principles

    Minimum Experience Level

    • 2-3 years' Business Service experience in the financial sector a must
    • 6 years' Small Business experience will be an advantage
    • 2-3 years’ experience in Business Acquisition essential
    • 2-3 years' Relationship management experience would be an advantage

    Qualification

    • Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers) is preferred
    • NQF Level 5 or Higher in a Financial or Business related field essential
    • Matric / Grade 12  / National Senior Certificate
    • Valid driver's license and own reliable transport is essential

    Type of Exposure

    • Conducting root cause, gap and needs analysis
    • Interacting with diverse people
    • Building and maintaining effective relationships with diverse internal and external stakeholders
    • Influencing stakeholders to obtain buy-in for concepts and ideas
    • Sharing information in different ways to increase stakeholders understanding
    • Writing business proposals
    • Communicating complex information

    Technical / Professional Knowledge

    • Banking knowledge and procedures
    • Business acumen and principles
    • Business writing
    • Communication Strategies
    • Data analysis
    • Governance, Risk and Controls
    • Principles of financial and project management
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Decision-making process

    Closing Date: 22nd, March 2022

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    Business Manager

    Job Purpose
    We are looking for an experienced Business Manager to join our team. In this role you will be required to create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value. This roles provides you with the opportunity to  develop and maintain strong client relationships through ongoing strategic client portfolio management and understanding client’s strategic growth path to proactively develop solutions in collaboration with the SME’s across the Bank to meet the needs of the client.

    Our ideal candidate is an individual that can originate and identify opportunities, to cross sell for Business Bank and the broader Bank Group in line with strategic objectives of the Bank.

    Job Responsibilities

    • Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
    • Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
    • Engage with collaborative partners through collaboration forums and networks.
    • Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
    • Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
    • Conduct business activities in line with internal and external service level agreements.
    • Ensure service level agreements are adhered to by following business unit process and procedure
    • Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
    • Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
    • Understand role relevant systems and processes and implement to minimise risk.
    • Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
    • Complete and submit relevant reports in accordance with operational requirements

    Minimum Experience Level

    • 4 -5 years' Relationship management experience in the financial sector a must
    • 5 - 7 years' Argriculture experience is an advantage 
    • 2-3 years’ experience in Business Acquisition essential
    • Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantage

    Qualification

    • NQF Level 6 or Higher in a Financial or Business related field essential
    • Matric / Grade 12  / National Senior Certificate
    • Valid driver's license and own reliable transport is essential

    Type of Exposure

    • Conducting gap, needs and root cause analysis
    • Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
    • Identifying trends
    • Drafting and checking accuracy of reports and records  
    • Writing business proposals Preparing and delivering presentations
    • Communicating complex information – written and orally
    • Developing ways to minimise risks
    • Working with a group to identify solutions to a problem
    • Successfully selling banking solutions
    • Building and maintaining effective cross-functional relationships with internal and external stakeholders
    • Influencing stakeholders to obtain buy-in for concepts and ideas

    Technical / Professional Knowledge

    • Banking knowledge and procedures
    • Business writing, terms and definitions, acumen, and principles  
    • Communication Strategies
    • Data analysis
    • Industry trends
    • Principles of project management
    • Relevant regulator, software, and systems knowledge
    • Research methodology
    • Decision-making process

    Closing Date: 16th, March 2022

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    Area Client Manager: RRB

    Job Purpose
    To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments;  ensure client centric experiences that builds sustainable client relationships.

    Job Responsibilities

    • Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement. Achieve quality and turnaround standards through relevant systems, processes and procedures. Understand and respond to client's business, personal and household needs. Understand and apply the bank's risk and credit policy and manage client expectations accordingly. Improve team efficiency and effectiveness continuously.
    • Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.  Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
    • Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
    • Lead teams to engage clients and in a manner that is relevant to their specific circumstances. Manage bankers to unearth sales / solution opportunities and to create advocates among their clients. Support teams to deliver quality client engagements. Manage escalated client complaint to ensure agile resolution. Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs. Ensure teams execute on the client centric objectives. Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.                                                                               
    • Improve client service delivery when providing tailor made financial solutions and client service. Manage performance of staff through regular engagements. Review team's work output and deliverables and ensure corrective action is taken. Mentor and coach staff on identified performance gaps and track corrective action. Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making. Stay abreast in field of expertise and deliver on the expectations from stakeholders.
    • Maintain a capable high performing team and  ensure an environment for optimal performance. Ensure self and team understand and embrace the Nedbank Vision and Values. Manage the on boarding process of new employees. Attend and apply learning from relevant training programs.  Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives. Participate in culture surveys and address issues raised to improve results through the implementation of action plans. Create a client service culture through various required interventions. Support and encourage staff to participate and support corporate responsibility initiative. Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement. 

    Minimum Experience Level

    • Min 5 years' experience in the Small Business / Business Banking or Private Banking sector a must
    • 2 - 3 years' People Management experience (e.g. 2IC / Team Leader)              
    • 4-5 years' Relationship management experience in the financial sector a must

    Qualification

    • Matric / Grade 12 / National Senior Certificate
    • Successfully completed NQF Level 6 or Higher in a Financial or Business related field essential
    • Must have minimum  FAIS 120 Credits
    • Key Individual Certification or Regulatory Examination 5 would be an advantage
    • Degree in Business / Finance / Marketing  (e.g. B.Com, Certified Associate of the Institute of Bankers) would be advantageous

    Type of Exposure

    • Business terms and definitions
    • Communication Strategies
    • Governance, Risk and Controls
    • Credit management principles and requriements
    • Principles of financial management
    • Banking procedures
    • Business Acumen
    • Relevant regulatory knowledge
    • Business writing skills
    • Microsoft Office

    Technical / Professional Knowledge

    • Adaptability
    • Aligning and Executing Sales Strategy
    • Coaching the Sales Team
    • Delegation and Empowerment
    • Driving Innovation
    • Guiding Sales Transformation
    • Making Sales Operations Decisions
    • Targeting Sales Opportunities

    Closing Date: 22nd, March 2022

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    Senior Service Specialist

    Job Purpose
    To optimise sales performance through others in order to grow the client base and make Nedbank more profitable.

    Job Responsibilities

    • Ensure that sales targets are met.
    • Drive needs based selling by ensuring sales resources embed learning programmes and ethos.
    • Ensure growth of the main banked client base through direct team by driving cross selling and upselling opportunities.
    • Understand client needs and deliver great client service to ensure client satisfaction.
    • Ensure that clients are acknowledged by sales team and directed upon arrival.
    • Develop relationships with stakeholders through sharing referrals and collaborative check-ins.
    • Build trusting working relationships with subordinates, managers and support departments through regular engagements.
    • Drive successful client engagements through contacting clients for feedback and/ or client/ banker observations.
    • Optimise client flow through effective management of the Day-0 On boarding process.
    • Support the achievement of the business strategy, objectives and values.
    • Achieve business unit goals through capacity management.
    • Manage and track staff performance and apply corrective action where applicable.
    • Stay abreast of developments in field of expertise.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
    • Manage staff resources to ensure team efficiency, productivity and full participation.
    • Ensure direct report team deliver world class service by effective use of client experience measurement tools.
    • Allocate and review work to subordinates with clear accountability and take corrective action where necessary.
    • Encourage collaboration and ensure that the team has various networking opportunities with mono-lines and clients.
    • Drive sales initiatives and motivate direct reports to fulfil sales requirements.
    • Motivate and coach sales team to achieve their targets.
    • Ensure direct report team deliver world class service by effective use of client experience measurement tools.
    • Ensure transformational target are met.
    • Contribute to the Nedbank Culture building initiatives.
    • Participate and support corporate responsibility initiatives for the achievement of business strategy.
    • Seek opportunities to improve business processes, models and systems though agile thinking.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Diploma

    Preferred Qualification

    • NQF 6 qualification in Sales and Accounting, FAIS qualification , RE1 exam.

    Essential Certifications

    • Fais, Regulatory Examinations, Coaching Accreditation

    Type of Exposure

    • Managing a team of people
    • Communicating job requirements and performance standards to others
    • Creating a business plan
    • Measuring client satisfaction
    • Working with clients to solve client problems
    • Investigating and reviewing processes to improve client satisfaction
    • Assuming a key leadership role
    • Providing constructive feedback to employees
    • Managing business risks

    Minimum Experience Level

    • 2 years experience in a sales and service environment

    Technical / Professional Knowledge

    • Business administration and management
    • Change management
    • Client service management
    • Governance, Risk and Controls
    • Relevant regulatory knowledge
    • Service level agreements
    • Staff resource planning
    • Strategic planning
    • Business writing skills
    • Relevant Operating System

    Behavioural Competencies

    • Coaching the Sales Team
    • Motivating the Sales Team
    • Aligning and Executing Sales Strategy
    • Building Customer Relationships
    • Driving Successful Customer Engagements
    • Creating a Service Reputation
    • Making Sales Operations Decisions
    • Customer Focus

    Closing Date: 18th, March 2022

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    Telebroker

    Job Purpose
    To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
    Job Responsibilities

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Follow laid down processes in opening of accounts by using checklist and account opening matrix.
    • Complete weekly compliance training and assessment online to keep up to date on changes.
    • Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
    • Action daily control reports and attach correct documentation.
    • Identify new clients and their needs through needs analysis and provide a suitable solution.
    • Cross sell to existing clients by establishing need through financial fitness discussions.
    • Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
    • Ensure that every deal done is priced in line with Business Unit objective and strategy.
    • Generate revenue through charging for ad hoc services provided to clients.
    • Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
    • Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
    • Participate in end of day discussion and apply recommendations from manager to optimise sales results.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
    • Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
    • Adhere to the ask once promise to clients according to Nedbank strategy.
    • Build relationships with clients through regular contact and having an individual interest in them.
    • Network with internal stakeholders to collaborate in order to provide complete solution to clients.
    • Obtain regular feedback from clients by requesting completion of feedback forms.
    • Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
    • Adhere to clean desk policy to minimise risk of exposing client confidentiality.
    • Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

    Minimum Experience Level

    • Sales or call center experience within the financial service industry preferably in an insurance environment
    • minimum of 2 years’ sales or call center experience

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

    Type of Exposure

    • Working with a group to identify alternative solutions to a problem.
    • Sharing information in different ways to increase stakeholders understanding.
    • Building and maintaining effective cross-functional relationships with internal and external stakeholders
    • Managing customer expectations
    • Tracking cost against a budget
    • Interacting with diverse people
    • Interacting with external clients
    • Working in a fast-paced and changing environment
    • Working in a team

    Technical / Professional Knowledge

    • Business terms and definitions
    • Data analysis
    • Governance, Risk and Controls
    • Nedbank policies and procedures
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Nedbank culture
    • Cluster Specific Operational Knowledge
    • Banking knowledge

    Closing Date: 18th, March 2022

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    Relationship Manager: RRB

    Job Purpose
    To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbank’s strategy to be the most admired bank.

    Job Responsibilities

    • To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement. Improve client service through delivering relevant products and services according to client needs.
    • Maintain and build a portfolio of high value, and complex clients.
    • Unearth client sales / solution opportunities and execute on these opportunities. Undertake thorough needs analysis across all client’s spheres of financial influence and ensure clients are entrenched into Nedbank. Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.  Build and maintain effective professional relationships with high value profile clients through contact management. Deliver banking solutions that meet client needs.
    • Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements. Proactively engage clients in a manner that is relevant to their specific circumstances.
    • Collaborate with specialists in client engagements to cross sell and create value-based solutions.  
    • Comply with risk standards, policies and procedures through training and development as required by group compliance framework. Facilitate client’s compliance correctness in line with Nedbank internal and regulatory standards.                                            
    • Identify and resolve any work-related obstacles and problems and escalate to senior management. Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable. Understand the bank's risk and credit policy and manage client expectations accordingly.
    • Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations. Comply with internal standard procedures to facilitate the execution of client requirements.  Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management.

    Minimum Experience Level

    • 4-5 years' Relationship management experience in the financial sector a must
    • 2-3 years’ experience in Business Acquisition essential
    • Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

    Requirements

    • NQF Level 5 or Higher in a Financial or Business-related field essential
    • Matric / Grade 12  / National Senior Certificate
    • Post-Grad Degree in Financial/Business Management is an advantage
    • Valid driver's license and own reliable transport is essential

    Type of Exposure

    • Built and maintained stakeholder relationships
    • Client and Relationship Results
    • Completed Reports and Achieved Budgets
    • Identified Cross-Selling Opportunities
    • Manage internal process
    • Managed Relationships
    • Managed Self
    • Provided Client Service
    • Provided Administrative Support

    Technical / Professional Knowledge

    • Banking knowledge
    • Banking procedures
    • Business Acumen
    • Business writing skills
    • Business terms and definitions
    • Communication & Presentation skills
    • Industry trends
    • Cluster Specific Operational Knowledge
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Sector knowledge and specialisation
    • Risk management process and frameworks
    • Microsoft Office
    • Principles of project management

    go to method of application »

    Relationship Manager: Insurance Broker (Commercial)

    Job Purpose
    To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

    Job Responsibilities

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Follow laid down processes in opening of accounts by using checklist and account opening matrix.
    • Complete weekly compliance training and assessment online to keep up to date on changes.
    • Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
    • Action daily control reports and attach correct documentation.
    • Identify new clients and their needs through needs analysis and provide a suitable solution.
    • Cross sell to existing clients by establishing need through financial fitness discussions.
    • Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
    • Ensure that every deal done is priced in line with Business Unit objective and strategy.
    • Generate revenue through charging for ad hoc services provided to clients.
    • Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
    • Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
    • Participate in end of day discussion and apply recommendations from manager to optimise sales results.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
    • Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
    • Adhere to the ask once promise to clients according to Nedbank strategy.
    • Build relationships with clients through regular contact and having an individual interest in them.
    • Network with internal stakeholders to collaborate in order to provide complete solution to clients.
    • Obtain regular feedback from clients by requesting completion of feedback forms.
    • Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
    • Adhere to clean desk policy to minimise risk of exposing client confidentiality.
    • Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

    Minimum Experience Level

    • 5 years broker experience

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

    Type of Exposure

    • Working with a group to identify alternative solutions to a problem.
    • Sharing information in different ways to increase stakeholders understanding.
    • Building and maintaining effective cross-functional relationships with internal and external stakeholders
    • Managing customer expectations
    • Tracking cost against a budget
    • Interacting with diverse people
    • Interacting with external clients
    • Working in a fast-paced and changing environment
    • Working in a team

    Technical / Professional Knowledge

    • Business terms and definitions
    • Data analysis
    • Governance, Risk and Controls
    • Nedbank policies and procedures
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Nedbank culture
    • Cluster Specific Operational Knowledge
    • Banking knowledge

    go to method of application »

    Sales Enablement Analyst

    Job Purpose
    To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Complete complex tasks or larger, well-scoped challenges independently and identifies appropriate actions that have been provided to address a business challenge. Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain.  Apply the principles of Product Ownership Analysis and the strategy-to-execution framework.

    Job Responsibilities

    • Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.    
    • Conduct elicitation and collaboration tasks to obtain information from stakeholders.   
    • Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs. 
    • Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement 
    • Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
    • Conduct Solution Evaluation to assess the performance of and value delivered by a solution and eliminate barriers/constraints that prevent the full realization of the value.    
    • Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.    
    • Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.    
    • Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.    
    • Understand all elements of the program and team backlog and align requirements accordingly.    
    • Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.    
    • Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.    
    • Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.    
    • Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
    • Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.    
    • Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesise the data to articulate requirements.
    • Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialisation.    
    • Conduct/participate in Backlog Refinement, prioritisation, WSJF, and increment planning and drive Devops and Built-in quality principles.    
    • Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.    
    • Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies and enterprise delivery up to senior level.    
    • Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.    
    • Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile Coaches, Product and BITE Owners.    
    • Drive minimum viable thinking, continuous deployment and integration.    
    • Ensure early remediation by reducing waste, rework, identify risks, issues.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Certificate in BA endorsed by IIBA , Safe Certification 

    Minimum Experience Level

    • 3 - 6 years
    • BA experience, Manage multiple IT Projects and exposure to complex projects, Business exposure, Industry Exposure. 
    • Indepth knowledge of excel
    • Experience with building views in PPT, using Thinkcell

    Type of Exposure

    • Achieved transformation and innovation results
    • Completed Reports and Achieved Budgets
    • Designed Workforce Planning Solutions
    • Developed and Implemented Communications Strategy
    • Executed Workforce Planning Deliverables
    • Managed Relationships
    • Managed Self
    • Managed budget
    • Provided Client Service
    • Supported Transformation, Change and continued Improvement

    Technical / Professional Knowledge

    • Principles of project management
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Research methodology
    • Business writing skills
    • Support Decision -Making Process
    • Information Technology concepts
    • System Development Life cycle(SDLC)
    • IT Risk and security principes
    • ITIL

    Closing Date: 21st, March 2022

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    Senior Legal Advisor

    Job Purpose
    To provide proactive professional legal advice and risk management services to internal clients to mitigate the bank’s legal risk, to enable business operations and support stakeholders.

    Job Responsibilities

    • Achieve goals and objectives by understanding and embracing the Nedbank vision and demonstrate the Nedbank values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
    • Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience gained and certifications obtained within specified time frames.
    • Maintain knowledge management; and improve team success by sharing knowledge with team and stakeholders.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
    • Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
    • Add value to Nedbank by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Deliver on risk and compliance related projects by tracking progress and ensuring completion within specified time frames.
    • Mitigate risk and minimize losses by identifying risk factors linked to non adherence to project timelines and recommended changes and courses of action.
    • Improve business efficiency and minimize compliance risk by conducting gap analysis of business processes; and by scrutinising relevant monthly reports.
    • Ensure delivery on projects by planning individual activities according to business needs and monitoring actions.
    • Minimize overall business risks by engaging and obtaining stakeholders' view of where risks exists.
    • Make an informed recommendation to stakeholders by evaluating identified risks and by conducting observations; analysing data and interviewing relevant parties.
    • Foster good relationships and promote business understanding by engaging in effective communication with stakeholders.
    • Monitor relevant legislative compliance status by receiving electronic feedback from Business Information Systems and communicating with the branches regarding actions to be taken.
    • Conduct FAIS (Financial Advisory and Intermediary Services) act monitoring on a weekly basis by analysing reports throughout the business units.
    • Create stakeholder awareness and understanding of the Business Continuity Plan (BCP) by utilising reports obtained from the BCP intranet and by engaging with and ensuring that each branch has an approved business continuity plan in place.
    • Monitor compliance training completion throughout the designated business unit and conduct follow ups by reviewing Group Compliance reports.
    • Ensure full understanding of changes on relevant legislative issues by conducting ad hoc training.
    • Ensure that the recommended actions are taken by participating in external audit process and subsequently follow ups with relevant stakeholders.

    Minimum Experience Level

    • At least 8 years’ experience as a legal advisor of which at least 2 years must have been in either the banking industry or in the asset ownership field

    Qualification NQF Level

    • Bachelor of Laws (LL.B) or equivalent degree,
    • Admitted Attorney 

    Type of Exposure

    • Identifying business risks and providing possible solutions
    • Making legal decisions taking business operations into account
    • Assessing legal compliance
    • Drafting legal agreements; opinions; letters
    • Managing legal risks
    • Networking and building relationships
    • Establishing and maintaining collaborative relationships with peers / managers

    Technical / Professional Knowledge

    • Banking and asset ownership knowledge
    • Business Acumen
    • Business principles
    • Diversity management
    • Governance, Risk and Controls
    • Legal Risk and practice management
    • Nedbank culture and values
    • Nedbank vision and strategy
    • Regulatory, Legal and Economics Principles
    • Research and development
    • Stakeholder management
    • Business writing skills
    • Management information and reporting principles, tools and mechanisms

    Behavioural Competencies

    • Communication
    • Continuous Learning
    • Decision Making
    • Innovation
    • Managing Work
    • Technical/Professional Knowledge and Skills

    Closing Date: 18th, March 2022

    go to method of application »

    Deal Administrator: Property Finance

    Job Responsibilities

    Client Satisfaction:

    • Provide internal and external client satisfaction by ensuring service excellence in dealing with client queries.

    Pre-Registration Administration:

    • Deal Administration and control of the post registration process. All documentation and correspondence to be prepared accurately and professionally at all times.

    Post-Registration Administration:

    • Deal Administration and control of Cancellations, Releases and Deal Variation Processes. Day to day administrative duties including clearing open items, managing arrears, securities and client queries.

    Data and Systems Integrity (SAP):

    • Ensure that SAP data is loaded accurately and is current at all times.

    Documentation Quality and Maintenance:

    • All documentation and correspondence (whether by email / fax / letter) to be prepared professionally and accurately according to NELS standards. All documents received from the client or attorneys must be checked and returned to client/attorney for correction where applicable.

    Reporting:

    • Assisting with the compilation /actioning of regular and ad hoc Administration and Operations Reports. A 'Work in Progress' report must be kept on all current deals. Legal tracking on SAP must be completed accurately in order to extract meaningful reports from SAP / BW.

    Compliance / Risk:

    • To ensure that all legislative and procedural aspects of Property Administration are complied with, in terms of credit procedures, legal procedures, valuation procedures, FICAA, Operating Authority levels, Property Administrative processes, etc

    Essential Qualification

    • Matric / Grade 12 / National Senior Certificate
    • A relevant tertiary commercial qualification and or Paralegal Certificate.

    Minimum Experience Level

    • A minimum of 5 years Property Finance Administration experience and at least 3 years conveyancing experience. SAP is preferable. 

    Type of Exposure

    • Working with a group to identify alternative solutions to a problem.
    • Capturing data.
    • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; electronic filing, etc.)
    • Checking accuracy of reports and documentation
    • Communicating internally as well as externally
    • Drafting reports

    Technical Competencies

    • Administration Processes
    • Conveyancing Processes
    • Business Knowledge
    • Compliance & risk related legislation
    • Development Loans
    • Building Loans
    • Listed Loans

    Closing Date: 18th, March 2022

    go to method of application »

    Senior BI and Data Analyst

    Job Purpose

    • Development and maintenance of Data Integration jobs required for the CIB Line of Business Mart based on requirements from business users. 

    Job Responsibilities

    • Conduct research by undertaking and documenting feasibility and impact study.
    • Create a proposed solution based on the Business Requirements Definition (BRD) to produce a High Level Design (HLD).
    • Deliver final solution by obtaining customer acceptance and sign off.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
    • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
    • Engage and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with clients. 
    • Build collaborative relationships by assisting clients with resolutions of technical issues.
    • Adhere to the customer engagement model by training and communicating new or changed solutions.
    • Keep customer satisfied by providing regular feedback sessions and defining the relevant operational level agreements (OLA).
    • Ensure work is completed on time by adhering to the deadlines as per the Task Request System (TRS).
    • Gather and document business requirements (BRD) by facilitating information gathering sessions with the customer.
    • Produce the technical specification document by identifying and analysing relevant data sources; documenting and applying business rules; creating the dimensional model and cube design.
    • Explain the design to the front and back end developers by facilitating technical sessions.
    • Produce report/ dashboard specification document by engaging with client and developers.
    • Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing.
    • Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle.
    • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
    • Identify training courses and career progression for self through input and feedback from management.
    • Ensure all personal development plan activities are completed within specified timeframe.
    • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
    • Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

    Essential Qualifications

    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Chartered Accountant , Advanced Diplomas/National 1st Degrees
    • 3 year equivalent IT Bachelors Degree

    Essential Certifications

    • Member of Institute of Risk Management of South Africa and/or Compliance Institute of South Africa

    Type of Exposure

    • Conducting root cause analysis
    • Analysing situations or information that requires an in depth evaluation of multiple factors
    • Developing ways to minimize risks
    • Influencing stakeholders to obtain buy-in for concepts and ideas
    • Sharing information in different ways to increase internal stakeholders understanding
    • Brainstorming ways of improving a product or situation.
    • Interacting with diverse people
    • Checking accuracy of reports and rec
    • Conducting gap analysis
    • Providing professional advice/opinion

    Minimum Experience Level

    • 8+ years experience in IT and BI environment 

    Technical / Professional Knowledge

    • SAS (Base, DI Studio, Enterprise Guide, Visual Analytics)
    • PostgreSQL
    • Control-M
    • Ab Initio (GDE, ExpressIT, AquireIT, MetadataHub)
    • Netezza (Aginity)
    • Denodo (VDP)
    • Administrative procedures and systems 
    • Business principles 
    • Business terms and definitions 
    • Data analysis 
    • Governance, Risk and Controls 
    • Industry trends 
    • Microsoft Office 
    • Relevant regulatory knowledge 
    • Relevant software and systems knowledge 
    • Decision-making process 

    Behavioural Competencies

    • Communication
    • Continuous Learning
    • Decision Making
    • Facilitating Change
    • Influencing
    • Technical/Professional Knowledge and Skills

    go to method of application »

    Compliance Officer

    Job Purpose
    The successful candidate will be required to provide advice, guidance, oversight and assurance on the adherence to compliance practices in client facing divisions (1st line) to ensure compliance risks are identified, assessed, managed and reported on for Nedbank. Be a trusted advisor to 1st line but maintain independence of mind as part of 2nd line.

    Job Responsibilities
    Operational responsibilities

    • Build and maintain relationships with internal stakeholders (i.e. the division’s 1st line as well as 2nd line divisional functions such as risk, AML and legal and 3rd line being audit) by establishing effective partnerships to identify and manage compliance risks
    • Develop and maintain a clear understanding of the scope and nature of the business conducted by 1st line (busines acumen)
    • As part of 2nd line, engage with 1st line towards clarifying roles and responsibilities in the management of compliance risk i.e. risk identification, categorization, assessment, management (completing and maintaining Compliance Risk Management Plans - CRMPs) and monitoring
    • Adopt and adhere to a risk-based approach in the management of compliance risk
    • Develop a solid understanding of all high-risk legislation that applies to the division
    • Keep abreast of all regulatory developments/changes that may potentially impact the division and engaging relevant stakeholders on a timely basis to ensure business readiness and ongoing compliance risk management

    People Specification

    • Contribute to the creation of a compliance culture and compliance awareness in the division by becoming a trusted advisor to 1st line (whilst maintaining independence of mind as part of 2nd line)
    • Execute on the agreed annual Compliance Coverage Plan for the division within set timelines
    • Ensure compliance risks are managed by developing/updating the Compliance Risk Management Plans (CRMPs) on an annual basis across client facing business (1st line)
    • Provide advice and guidance to 1st line on compliance risks, controls, and possible contraventions, through formal and ad hoc monitoring and early detection
    • Provide assurance to 1st line on whether compliance requirements are met, and adequate compliance risk management practices have been implemented
    • Ensure accurate and timely reporting on any non-compliance, the management of compliance risks, and the state of compliance in the division (1st line)
    • Provide assurance to stakeholders on the state of compliance by reporting on how key risks are being managed, highlighting areas that require immediate attention and recommend corrective action to stakeholders
    • Take an active part in all relevant governance and other committees
    • Have a monthly one-on-one engagement with each of your key stakeholders in 1st and 2nd line (e.g. business, risk team, legal team, AML)
    • Perform any other tasks relevant to the role of a compliance officer as directed by management
    • Relevant regulatory knowledge - e.g. FAIS, POPI, NCA, COFI, FICA (AML)
    • Relevant software and systems knowledge - MS Office suite, LawExplorer, TeamMate

    Essential Qualifications - NQF Level

    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Post Graduate Diploma in Compliance Management
    • Legal Degree
    • Occupational Certificate: Compliance Officer
    • Certificate in Compliance Management
    • CPrac (SA) - Compliance Practitioner designation from CISA

    Preferred Certifications

    • Compliance Institute of South Africa (CISA) - preferred, not essential

    Type of Exposure

    • Analysing situations or data that require an in depth evaluation of multiple factors
    • Drafting reports
    • Influencing stakeholders to obtain buy-in for concepts and ideas
    • Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
    • Consolidating data from various sources and identify/interpret trends
    • Identifying and interpreting regulatory risk trends
    • Managing stakeholder expectations
    • Monitoring adherence and compliance
    • Working across all risk categories
    • Presenting to senior leaders

    Minimum Experience Level

    • 3-5 years’ experience in risk management in a compliance-related role in an environment specializing in Financial Planning, wills, trusts and estates

    Technical / Professional Knowledge

    • Change management
    • Cluster specific operations
    • Compliance reporting
    • Governance, Risk and Controls
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Reputational risk management
    • Risk management process and frameworks
    • Stakeholder management
    • Codes of Good Governance

    Behavioural Competencies

    • Decision Making
    • Influencing
    • Building Trusting Relationships
    • Managing Work
    • Quality Orientation
    • Stress Tolerance

    Closing Date: 22nd, March 2022

    go to method of application »

    Complaints Officer

    Job Purpose

    • To log, investigate and respond to all client complaints received at Nedbank in line with the business strategy.

    Job Responsibilities

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
    • Participate and support corporate responsibility initiatives for the achievement of business strategy (eg: . Green Strategy).
    • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
    • Ensure reports / dashboards are produced timeously via monthly feedback to internal stakeholders.
    • Ensure early detection of issues and reporting thereof to internal and external stakeholders.
    • Log and record all complaints and errors into the client complaints system and ensure all complaints and errors are addressed within the turnaround standards.
    • Ensure efficient resolution of non-standard client complaints through liaising with appropriate personnel internally and externally.
    • Provide input and liaise with clients; institutions; managers and staff to resolve client complaints effectively (in line with Treating clients Fairly legislation).
    • Ensure that response to client complaints are documented and formally closed out within the turnaround standards.
    • Ensure compliance with changes in regulation; business process and group complaints reporting.
    • Continuously review the current complaints management process for improvement and make necessary recommendations to relevent stakeholders.
    • Ensure efficient and optimum resolution of complaints by investigation; communication and collabortaion with internal and external vendors.
    • Facilitate monthly complaint resolution committee meetings.
    • Provide feedback and recommendations back to business which have been highlighted through the complaint resolution i.e. system changes; forms and policy amendments.
    • Effectively investigate and resolve complex queri perform an audit of current client data and identify key data fields that need to be updated in order to meet business requirements.
    • Regulatory risk management and client service)Perform data integrity (i.e. ensure that data is accurate and relevant) specific to certain campaigns/projects.
    • Communicate with clients in order to obtain and record their updated personal information.
    • Manage various campaigns to enhance the integrity and completeness of the client data base.
    • Produce dashboards and MIS to track the status of the client data base.
    • Find innovative ways of maintaining and improving the client data base.
    • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
    • Identify training courses and career progression for self through input and feedback from management.
    • Ensure all personal development plan activities are completed within specified timeframe.
    • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
    • Obtain buy-in for developing new and/or enhanced processes (eg: operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

    Minimum Experience Level

    • 3 - 5 years in client services (Unit Trust industry)

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Post graduate degree in Finance or Economics

    Type of Exposure

    • Working with a group to come up with alternative solutions to a problem
    • Analysing situations or data that requires an in depth evaluation of multiple factors
    • Building and maintaining effective cross-functional relationships with internal and external stakeholders
    • Answering customer questions
    • Effectively communicating complex written information
    • Challenging the status quo with a view to improving the environment or people's understanding
    • Communicating standards to others
    • Writing business proposals
    • Excellent verbal and written communications
    • Providing professional advice/opinion

    Technical / Professional Knowledge

    • Cluster Specific Operational Knowledge
    • Relevant regulatory knowledge
    • Principles of project management
    • Relevant software and systems knowledge
    • Communication Strategies
    • Banking knowledge
    • Data analysis
    • Governance, Risk and Controls
    • Principles of financial management

    go to method of application »

    Relationship Manager

    Job Purpose

    • To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

    Job Responsibilities

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Follow laid down processes in opening of accounts by using checklist and account opening matrix.
    • Complete weekly compliance training and assessment online to keep up to date on changes.
    • Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
    • Action daily control reports and attach correct documentation.
    • Identify new clients and their needs through needs analysis and provide a suitable solution.
    • Cross sell to existing clients by establishing need through financial fitness discussions.
    • Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
    • Ensure that every deal done is priced in line with Business Unit objective and strategy.
    • Generate revenue through charging for ad hoc services provided to clients.
    • Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
    • Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
    • Participate in end of day discussion and apply recommendations from manager to optimise sales results.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
    • Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
    • Adhere to the ask once promise to clients according to Nedbank strategy.
    • Build relationships with clients through regular contact and having an individual interest in them.
    • Network with internal stakeholders to collaborate in order to provide complete solution to clients.
    • Obtain regular feedback from clients by requesting completion of feedback forms.
    • Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
    • Adhere to clean desk policy to minimise risk of exposing client confidentiality.
    • Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

    Minimum Experience Level

    • 5 years broker experience

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

    Type of Exposure

    • Conducting root cause analysis
    • Working with a group to identify alternative solutions to work situations.
    • Analysing situations or data that requires an evaluation of multiple factors
    • Interacting with diverse people
    • Building and maintaining effective relationships with diverse internal and external stakeholders
    • Developing ways to minimise risks
    • Analysing and interpreting qualitative and quantitative data
    • Drafting reports
    • Interacting with various levels of management
    • Managing conflict situations
    • Managing multiple projects
    • Influencing stakeholders to obtain buy-in for concepts and ideas.
    • Answering customer questions
    • Sharing information in different ways to increase stakeholders understanding
    • Communicating complex information orally
    • Communicating complex written information
    • Brainstorming ways of improving a product or situation.
    • Challenging the status quo with a view to improving the environment or peoples understanding
    • Identifying trends
    • Checking accuracy of reports and rec
    • Communicating standards to others
    • Conducting gap analysis
    • Conducting a needs analysis
    • Comparing two or more sets of information
    • Coordinating and securing buy-in from stakeholders
    • Preparing and delivering presentations
    • Writing business proposals
    • Providing professional advice/opinion
    • Using different approaches in new work situations

    Technical / Professional Knowledge

    • Banking knowledge
    • Banking procedures
    • Business Acumen
    • Business principles
    • Business writing
    • Communication Strategies
    • Data analysis
    • Governance, Risk and Controls
    • Microsoft Office
    • Nedbank policies and procedures
    • Nedbank vision and strategy
    • Principles of financial management
    • Principles of project management
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Decision-making process
    • Nedbank culture
    • Cluster Specific Operational Knowledge

    go to method of application »

    Area Client Manager: RRB

    Job Purpose
    To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments;  ensure client centric experiences that builds sustainable client relationships.

    Job Responsibilities

    • Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement. Achieve quality and turnaround standards through relevant systems, processes and procedures. Understand and respond to client's business, personal and household needs. Understand and apply the bank's risk and credit policy and manage client expectations accordingly. Improve team efficiency and effectiveness continuously.
    • Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.  Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
    • Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
    • Lead teams to engage clients and in a manner that is relevant to their specific circumstances. Manage bankers to unearth sales / solution opportunities and to create advocates among their clients. Support teams to deliver quality client engagements. Manage escalated client complaint to ensure agile resolution. Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs. Ensure teams execute on the client centric objectives. Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.                                          
    • Improve client service delivery when providing tailor made financial solutions and client service. Manage performance of staff through regular engagements. Review team's work output and deliverables and ensure corrective action is taken. Mentor and coach staff on identified performance gaps and track corrective action. Create a collaborative environment of teamwork that will ensure motivated staff that shares knowledge and information to enable decision making. Stay abreast in field of expertise and deliver on the expectations from stakeholders.
    • Maintain a capable high performing team and  ensure an environment for optimal performance. Ensure self and team understand and embrace the Nedbank Vision and Values. Manage the on boarding process of new employees. Attend and apply learning from relevant training programs.  Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives. Participate in culture surveys and address issues raised to improve results through the implementation of action plans. Create a client service culture through various required interventions. Support and encourage staff to participate and support corporate responsibility initiative. Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement. 

    Minimum Experience Level

    • Min 5 years' experience in the Small Business / Business Banking or Private Banking sector a must
    • 2 - 3 years' People Management experience (e.g. 2IC / Team Leader)              
    • 4-5 years' Relationship management experience in the financial sector a must

    Qualification

    • Matric / Grade 12 / National Senior Certificate
    • Successfully completed NQF Level 6 or Higher in a Financial or Business related field essential
    • Must have minimum  FAIS 120 Credits
    • Key Individual Certification or Regulatory Examination 5 would be an advantage
    • Degree in Business / Finance / Marketing  (e.g. B.Com, Certified Associate of the Institute of Bankers) would be advantageous

    Type of Exposure

    • Business terms and definitions
    • Communication Strategies
    • Governance, Risk and Controls
    • Credit management principles and requirements
    • Principles of financial management
    • Banking procedures
    • Business Acumen
    • Relevant regulatory knowledge
    • Business writing skills
    • Microsoft Office

    Technical / Professional Knowledge

    • Adaptability
    • Aligning and Executing Sales Strategy
    • Coaching the Sales Team
    • Delegation and Empowerment
    • Driving Innovation
    • Guiding Sales Transformation
    • Making Sales Operations Decisions
    • Targeting Sales Opportunities

    Closing Date: 23rd, March 2022

    go to method of application »

    Senior Associate: Product

    Job Purpose
    This Product Management role is aligned to the CIB Transactional Services Digital Transformation, Transactional, Global and Working Capital strategic growth initiatives. This role is accountable for elements of target market analysis, understanding juristic client needs, design innovation, building, testing, and delivering product value, driving change management and product financial management through revenue generation, and driving efficiencies to achieve Headline Earnings.

    Job Responsibilities

    • Analyse, describe, and justify proposed solutions in business case terms. 
    • Conduct research to generate new product ideas.
    • Document and drive the implementation of value-adding juristic online domestic payment enhancements.
    • Prioritise and drive implementation thereof and build effective change management plans with stakeholders to assist in client usage of new functionality.  Plus ensure effective testing of the new functionality and changes made. 
    • Own and drive MIS generation, reports and composing client value propositions required to enable sales to easily identify cross sale opportunities, identify revenue leakage, trend analysis and monthly reporting. 
    • Working with a group to identify alternative solutions to a problem.
    • Building and maintaining effective relationships with internal and external stakeholders.
    • Sharing information in different ways to increase stakeholders understanding.
    • Communicating both internally and externally.
    • Collaborate with business partners through appropriate forums to ensure sound relationships are built.
    • Ensure the achievement of balance sheet deliverables by driving profitability according to the allocated targets.
    • Create a client service culture through various required interventions.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
    • Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
    • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.

    People Specification

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Professional Qualifications/Honour’s Degree

    Preferred Qualification

    • Post Graduate degree in IT or Engineering

    Essential Certifications

    • Industry/ Product specific

    Minimum Experience Level

    • 5-8 years in a product and/or project management role

    Type of Exposure

    • Built and maintained stakeholder relationships
    • Completed Reports and Achieved Budgets
    • Built a high performance culture
    • Designed Workforce Planning Solutions
    • Developed and Implemented Communications Strategy
    • Improved Processes and Culture
    • Managed Transformation & Innovation
    • Managed Financial and Business Results
    • Managed Governance
    • Managed Process Results
    • Managed Relationships
    • Managed Self and Team
    • Managed budget
    • Supported Transformation, Change and continued Improvement
    • Provided operational support for Governance, Compliance and risk based assurance

    Technical / Professional Knowledge

    • Communication Strategies
    • Data analysis
    • Governance, Risk and Controls
    • Industry trends
    • Principles of financial management
    • Principles of project management
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Research methodology
    • Decision-making process

    Behavioural Competencies

    • Customer Focus
    • Decision Making
    • Facilitating Change
    • Influencing
    • Innovation
    • Technical/Professional Knowledge and Skills

    Method of Application

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