Fresh Opportunities at Nedbank- (25 Positions)

Job Purpose
To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

Minimum Experience Level

• 5 years broker experience
• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• FAIS qualification, Regulatory Examinations 1.

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Sharing information in different ways to increase stakeholders understanding.
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Tracking cost against a budget
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose
We are looking for a dynamic and well-spoken Client Service Consultant to join the team in Cape Town. The core purpose of this role is to build engagement, trust and long-lasting relationships with investors and financial planners through the delivery of exceptional service experiences.

Job Responsibilities

• Provide client services to investors via various communication channels.
• Providing technical support in terms of Collective Investment Schemes and retirement products.
• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

• 2-3 years working experience as a Client Services Consultant within the Asset Management industry.
• Experience with Investments/Pension Funds/Retirement Fund in an Asset Management Business
• A sound technical understanding of Collective Investment Schemes and Retirement product

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

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Job Purpose
We are looking for Manager Acquiring Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives. To drive the acquisition of new POS device merchants amongst businesses in the greater Durban Area and grow market share of acquiring. Protect our existing merchant client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
• Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
• Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
• Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
• Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
• Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
• Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
• Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
• Monitor; track and control operational expenses to ensure that business results are delivered.
• Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma in Sales or Marketing

Minimum Experience Level

• 2 years or more Card Acquiring Sales experience
• Exposure to selling Card Acquiring Solutions to Corporate
• Extensive Cold Calling Experience (Hunter Mentality)
• 2 years or more Relationship Management Experience
• Behavioural Competencies
• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Type of Exposure

• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Drafting reports
• Sharing information in different ways to increase stakeholders understanding.
• Brainstorming ways of improving a product or situation
• Identifying trends
• Challenging the status quo with a view to improving the environment or peoples understanding
• Coordinating and securing buy-in from internal stakeholders
• Communicating job requirements and performance standards to others
• Using different approaches in new work situations business proposals
• Conducting a needs analysis

Closing Date: 30th, March 2022

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We are on the hunt for an exceptional individual to join our Marketing Team in Cape Town as the Digital Designer.  The successful candidate would be expected to take accountability for digital outputs, managing the success of integrated digital campaigns and/or digital activities from end to end.

Key Requirements

• Strong Adobe Creative Suite experience
• Experience with UX tools, Sketch, Figma, Invision
• Interest in web design, user experience and user interface design advantageous

Minimum Experience Level

• 4-6 years of  senior design experience 
• Career Stream
• Design

Job Purpose

• To synthesise the outcomes of Design research and map them to a client journey to meet Nedbank's Strategic Outcomes in line with Nedbank's focus on Client Centricity.

Job Responsibilities

• Demonstrate a clear understanding and ability to translate brands to digital executions and think 'digital first' when creating experiences.
• Determining and applying appropriate design synthesis methods
• Design of digital work including, but not limited to, presentation layouts, infographica, research and reports and other creative collateral.
• Support and participate in design research and testing
• Manage the delivery of the briefs/concepts through to final deliverables, ensuring all artworks are delivered on time and to specification.
• Map the existing or intended client experience using relevant client experience artifacts
• Ensure a consistent visual identity and look & feel across all deliverables in order to maximise the customer experience and brand identity.
• Produce supporting client experience artifacts such as experience maps, persona's, client journey maps, etc.
• Contribute to the design decisions during product development based on client centric perspectives and service design principles.
• Collaborate with adjacent disciplines, such as PO's, Tech Leads, UX/UI designers, Design Leads, etc.
• Brainstorm potential solutions based on research of client needs.
• Present ideas and creatives to stakeholders for sign off.
• Support Nedbank's broader strategies and projects objectives and organisational values
• Stay abreast of developments in the field of Digital Design
• Produce evidence of the impact of digital design within the broader client centred design framework
• Ensure personal growth and effectiveness in performing of roles and responsibilities
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Direct Design Experience Qualification. 
• Preferrably, tertiary qualification in either Marketing, Advertising or Graphic Design

Type of Exposure

• Working on large; complex; multi-disciplinary projects
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Technical / Professional Knowledge
• Client focused process Design
• Business Process
• Process Design

Behavioural Competencies

• Decision Making
• Customer Orientation
• Continuous Improvement
• Collaborating
• Influencing
• Innovation

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Job Purpose
To implement and maintain the Nedbank private and hybrid cloud environments in line with Nedbank's Cloud Strategy  in order to optimise IT expenditure and deliver efficiencies through automation.

Job Responsibilities

• Engage and collaborate with Infrastructure Designers and Platform Owners to review and approve cloud template and patterns
• Conduct logical deployments of cloud configuration/s
• Automate cloud services
• Collaborate with Public Cloud Providers specifically around the integration and consumption of services
• Maintain and enhance cloud service offerings including portal and catalogue items
• Ensure all service offerings integrate into ITSM processes (includes infrastructure recoveries, management and delivery according to SLA)
• Responsible for capacity planning to ensure capacity exists at the right time with the right infrastructure
• Ensure that enterprise standards and IT governance standards are applied to the cloud infrastructure
• Report on the performance of the cloud infrastructure and recommend actions where required
• Act as a third level support to the cloud infrastructure operations team
• Advise and consult to project workgroups on all cloud related matters
• Ensure and maintain the stability and reliabitly of the cloud services
• Rightsize the infrastructure as and when required
• Execute deliverables in line with cloud stategy within agreed timeframes
• Keep certifications valid and up to date
• Keep up to date with current industry trends
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant IT related Degree or Diploma 

Preferred Certifications

• Public Cloud Certifcation and Virtualisation certification (VMware preferable) 

Type of Exposure

• Achieved Management and Process Results
• Multiple operating systems. Application programmes; Operating systems; IT infrastructure and system analysis
• Project management
• Management and integration of tooling relegated to DevOps practices in a Cloud environment
• Working with diverse teams and people
• General IT operational experience
• Working with Microsoft applications to communicate information

Minimum Experience Level

• 8-10 Years IT infrastructure and operations experience
• Technical / Professional Knowledge
• Networking Knowledge
• Storage area network infrastructure
• Database Management
• Computer Security
• Disaster Recovery & Business continuity standards
• Information Technology concepts
• Systems application Design

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Managing Work
• Influencing
• Innovation
• Continuous Improvement
• Initiating Action
• Collaborating

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Job Purpose
We are looking for an experience Credit Analyst to join our team. In this role you will be required to assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy. We look forward to reviewing your application.

Job Responsibilities

• Review existing portfolio to ensure alignment with bank's credit policy and to identify cross-sell opportunities by gathering and analysing relevant information.
• Prepare credit applications and make recommendations based on the findings, within credit parameters.
• Achieve targets by using management information systems to measure performance.
• Support the achievement of service level agreement standards by understanding client needs,  providing guidance and recommendations and responding timeously.
• Contribute to external client satisfaction by sharing knowledge and developing skills of client service team members and other stakeholders.
• Build relationships with internal stakeholders by attending meetings and supporting their strategies.
• Manage risk by monitoring reports, including excess report, within expected timeframes, identifying potential risks and taking corrective action to ensure risk compliance.
• Measure compliance, identify risk and make recommendations for achieving compliance by using current information and other resources available.
• Monitor covenant's by obtaining latest financial information, measuring compliance and reporting breaches.
• Sign off conditions of approval within required timeframes by checking the information called for.
• Verify that security is in place by gathering all required information.
• Ensure Nedbank Group Rating requirements are met, including Basel, and Moody's, by reviewing accounts and identifying risks.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Experience Level

• Minimum 3 years experience gained in a similar role in a financial environment.
• Business Banking experience / exposure

Qualification

• NQF Level 5 or 6 qualification (Degree or diploma) that includes accounting.
• Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Working with a group or independently to identify alternative solutions to a problem 
• Managing conflict situations 
• Building and maintaining effective cross-functional relationships with internal and external stakeholders 
• Sharing information in different ways to increase others' understanding 
• Managing customer expectations 
• Comparing two or more sets of information 
• Working in a fast-paced and changing environment 
• Tracking actuals against targets 
• Working in a team 
• Working with spread sheets 

Technical / Professional Knowledge

• Administrative procedures and systems 
• Banking procedures 
• Data analysis 
• Governance, Risk and Controls 
• Relevant regulatory knowledge 
• Business writing skills 
• Industry specific knowledge 
• Knowledge of financial markets 

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Job Purpose
To ensure the alignment of the Customer IT Strategy with their Business Strategy and Nedbank IT Strategy and to manage sustainable business cluster partner relationships whilst ensuring the optimal value is realised from IT projects and service portfolios so as to enable the realisation of the business cluster strategy. To facilitate the determination of the long-term strategic technology needs (Innovation and Support) of the relevant business cluster partner and develop an overall IT implementation plan for these information needs; systems developments and hardware acquisitions and integrations including mainframe; mini; macro and client/server computing applications.

Job Responsibilities

• Lead for the asset, leading the asset POCLAC – accountable for the final decision making on all asset related matters.  This includes agreeing to target state versus transition state (technical debt) decisions aligned to our strategy  
• Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
• Ensure that the leadership agenda has been embraced by the division/function.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
• Ensure decisions are made in the best interest of the bank.
• Ensure alignment to governance and compliance requirements through establishing and managing appropriate risk practices.
• Take responsibility for the management of applications in their portfolio and the Management of the IT value chain.  Maintains and prioritises the consolidated Technical Backlog,  Product Backlog with input from CRM’s Product Owners and Journey POCLACS
• Accountable for the compliance and data integrity of the applicable assets
• Leverage opportunities to create a competitive function and a commercially successful function accountable for the optimising the TCO of the asset.
• Accountable for an enterprise asset strategy and roadmap, creating capabilities proactively for consumption 
• Accountable for the overall health of the asset, which includes: ITSM practices, Automated pipeline; RSS of application landscape; Monitoring; High Availability & DR; Data enabled; Componentised; Cloud enabled; & equipped for all multi-scenario usage
• Responsible for communication with stakeholders and impacted audiences in relation to issues on the asset, or the strategy of the asset
• Manages vendor relationships and service level agreements pertaining to the assets
• Facilitate the adoption of all chapter frameworks and drive the adoption of the skill transformation in collaboration with the relevant chapters
• Ensure economic value is derived from all activities, meeting all jointly agreed chapter budget commitments.
• Defines, maintains and communicates the asset maturation strategy and roadmap in response to journey and business needs

Key Responsibilities

• Ensure a stable environment to the business, Place appropriate emphasis on all matters relating to IT Risk, specifically with respect to the centralisation of IT systems, and confirm adequate control is maintained by each Cluster over decentralised systems.
• Optimise performance and motivation. Empower team to make decisions and recommend tailored solutions to Business Unit specific problems.
• Ensure a stable environment to the business, Place appropriate emphasis on all matters relating to IT Risk, specifically with respect to the centralisation of IT systems, and confirm adequate control is maintained by each Cluster over decentralised systems.
• Plan, execute, monitor and control activities over each Cluster's Disaster Recovery environment.
• Ensure alignment to governance and compliance requirements through establishing and managing appropriate risk practices

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Master’s Degree

Essential Certifications

• Formal certification from relevant professional bodies
• SMP or equivalent MBA or equivalent

Type of Exposure

• Achieved Financial and Business Results
• Achieved Management and Process Results
• Achieved transformation and innovation results
• Built and managed stakeholder relationships
• Developed and Implemented Communications Strategy
• Improved Human Resources Business Processes
• Managed Leadership and Learning Results
• Managed Management and Process Results
• Supported Transformation, Change and continued Improvement

Minimum Experience Level

• 12-15 years experience in an IT environment of which at least 3 years in a Senior Management role

Technical / Professional Knowledge

• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Software Development
• IT Change Control policies
• Client Service Management

Behavioural Competencies

• Customer Focus
• Establishing Strategic Direction
• Operational Decision Making
• Business Savvy
• Building Talent
• Cultivating Networks and Partnerships
• Driving Execution

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Job Purpose
Use the automation framework and pre-defined test tools to inspect, analyse, design, develop and implement re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution.

Job Responsibilities

• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
• Delivery of a well-structure and standard designed, quality assurance solutions within the timelines agreed with the delivery team.
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
• Work closely with Test Leads, Chapter Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our client.
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Confirm that the automation test suite implemented is appropriately catalogued and aligns with the governance.
• Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose software non-funtional testing.
• Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
• Report status of testing to the squad daily.
• Participate in all retrospective reviews.
• Participate in the showcase to stakeholders.
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Software Test Engineers within the team to improve their technical capabilities.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bootcamp training in Agile and DevOps.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Type of Exposure

• Experience in an agile development environment using Scrum and/or Extreme Programming

Minimum Experience Level

• 3 to 5 years Test automation experience.
• Technical / Professional Knowledge programming
• Java Development with J2EE and/or Springboot knowledge (Advanced)

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Influencing
• Work Standards
• Managing Work
• Decision Making
• Building Partnerships

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Job Purpose
To oversee and action on the creation and compilation of management and strategic reports that are aligned to strategic intent; through qualitative and quantitative research and analysis; and recommending insights that enable sound business decisions through others; as per Nedbank business strategy.

Within the Strategy & Insights team, we conceptualise and drive business strategy through an analytical, insights driven approach to problem identification and solution. Furthermore we continue to add downstream value to the organisation through the execution of complex projects and programmes.

The team is constantly seeking out new methods of work through evaluating current practices and challenging conventional wisdom.

Within the team, there are multiple opportunities for learning, exposure to new ideas and work experience in diverse fields of inquiry. The team culture, albeit firmly rooted in achievement is also fun and collaborative.

Job Responsibilities

• Produce targeted reports/presentations that summarise findings and recommendations in order to inform senior management decision-making by managing the data collection and analysis process within timelines.
• Solve customer needs and drive the strategy for the business by providing insight and managing data analysis and interpretation on strategic issues and business related challenges faced by Nedbank.
• Deliver key insights in supporting strategic decision-making by responding timeously and professionally to a variety of adhoc business requests that have an impact across the division and organization.
• Research and analyse queries by consulting with different stakeholders across Nedbank to deliver timeous and accurate resolutions.
• Identify various stakeholder requirements and collaborate across divisions in order to achieve common purpose.
• Create, maintain and coordinate the team effectiveness and disciplines through collaboration with stakeholders.
• Manage client expectations by identifying the needs, delivering and maintaining client service standards throughout the process until finalisation.
• Minimize risk and enhance customer satisfaction by developing embedded reporting processes and ensuring they are aligned with Nedbank standards. 
• Obtain Nedbank goals and objectives and deliver within the budget by driving processes to continuously improve internal customer satisfaction within the organization.
• Report and present effectively the key findings in an appropriate way to the audience for them to execute decisions according to regulations and legislation.
• Improve customer delivery / experience by encouraging a proactive environment of quality analytics and strategic insights.
• Oversee the delivery of reporting solutions by monitoring, examining and making recommendations for improvements.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Minimum Experience Level

• 3- 5 years' Strong Analytical experience in an Strategic environment
• SAS Enterprise Miner and SQL experience would be advantageous

Role Outputs

• Managed Transformation and Innovation
• Manage Self and Team
• Managed Internal Processes
• Managed Financial and Business Results
• Managed Stakeholder Relationships

Qualification

• Advanced Diploma  / National 1st Degree
• Master in Business Administration would be an advantage 

Closing Date: 5th, April 2022

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Job Purpose
To develop, manage and ensure the effectiveness of the Liquidity Management Systems in furthering Nedbank’s growth in line with the bank’s strategic objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Create cost efficiencies through product or process innovation.
• Understand budget requirements by setting realistic targets.
• Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate qualification in Technology, Financial management or Engineering disciplines

Type of Exposure

• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Built a high performance culture
• Designed Workforce Planning Solutions
• Improved Processes and Culture
• Managed Transformation & Innovation
• Managed Financial and Business Results
• Managed Governance
• Managed Process Results
• Managed Relationships
• Supported Transformation, Change and continued Improvement
• Managed Self and Team

Minimum Experience Level

• 5-10 years in product owner/ manager or business product manager roles

Technical / Professional Knowledge

• Communication Strategies
• Industry trends
• Principles of financial management
• Principles of project management
• Decision-making process

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills
   

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Job Purpose

The Business Integration & Enablement Specialist is responsible for providing direction and insight on how CVP’s could be practically and technically implemented. For all initiatives and CVP, responsible to identify, craft and document proposed solution (clearly articulating the known operational and technical impact), as well as provide recommendations. Identifying and performing initiative or CVP risk assessment, as well as impact assessment. Needs to fulfil the role of the liaison between Business and BITE team accountable for delivery, to ensure that the business need and requirement is clearly articulated in a technical context. Bridge the gap between customer needs and delivering a product or solution with the necessary technical and market knowledge. Derive maximum value of products or solutions, balancing technical constraints and delivering differentiating solutions. Perform feasibility assessment and understand business and technical impacts, including high level costing estimations. Creating numerous artifacts which include but are not limited to: a.) Business Case; b.) Use Case Definitions; c.) Portfolio & Product Epics; d.) UML diagrams; e.) Features and User Stories; f.) Client Journeys and associated maps; 

Job Responsibilities

• Provide high-quality analytical solutions to the key stakeholders.
• Collaborate with the product owner and key stake holders to formulate well defined requirements. 
• Define and develop business cases by working closely with product managers and key stakeholders.
• Provide user stories to multi-disciplinary teams and define the business-driven acceptance criteria.
• Provide subject matter proficiency in specific functional area(s) to the Solution Innovation team.
• Provide direction and insight on how CVP’s could be practically and technically implemented.
• Responsible to identify and document proposed solutions to client or business needs, as well as provide recommendations to stakeholders.
• Work closely with the PO, BA and Process Engineer to fully understand requirements that have an impact on the overall solution.
• Directly involved with the various delivery teams within the organisation to collaborate on design requirements.
• Crafting and maintaining various CVP roadmaps, runways and flight plans.
• Bridge the gap between customer needs and delivering a product or solution with the necessary technical and market knowledge.
• Creates well-constructed and thought through user stories with appropriate acceptance criteria's.
• Perform feasibility assessment and understand business and technical impacts, including high level costing estimations.
• Derive maximum value of products or solutions, balancing technical constraints and delivering differentiating solutions.
• Creates possible design flows, interaction diagrams and wireframes.
• Deep understanding of the business and organisation and can identify gaps or alternatives to identified innovations or solutions.
• Identifying and documenting detailed functional and non-functional requirements.
• Ensure that all requirements have a strict adherence to the regulatory and compliance frameworks of the organisation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/ National 1st Degrees

Preferred Qualification
B. Degree or National Diploma in IT with a mathematics and statistical focus 

Type of Exposure

• Implementing a strategic plan
• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Conducting root cause analysis
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Managing conflict situations
• Identifying trends
• Conducting gap analysis
• Providing expert advice/opinion

Minimum Experience Level

• 4 Years experience in a data analysis, business analysis and system development environment

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process

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Job Purpose
We are looking for a experience Senior Associate to join our team. In this role you will be required to implement Specialised Finance lending transactions  in order to maximise sustainable revenue streams through the pursuit of profitable and innovative specialised debt financing transactions. Our ideal candidate for this role is an individual who has demonstrated experience in structuring a deal end to end within the ambit of leveraged finance.

Job Responsibilities

• Build sound client relationships (existing and new clients) by clear communication; regular meetings and setting clear objectives and time lines.
• Manage internal stakeholder relationships by collaboration across all clusters; clear communication; agreeing on objectives and time lines and requesting stakeholder input in decision making.
• Build professional relationships by networking.
• Evaluate deal progress in line with set objectives and time lines by scheduling and leading progress meetings; following up on deliverables; scheduling review meetings with client and reviewing own work before submitting to relevant stakeholders.
• Ensure timeous submission of credit reviews by effectively planning (setting deliverables; expectations and time lines); early engagement and following up stakeholders on deliverables; delegating and reviewing associates work and assisting in deal implementation across various aspects of the transaction.
• Monitor and assess credit exposure for any increase in risk by assessing exposures for appropriateness taking into consideration the client business performance and market conditions.
• Adapt to changes in all relevant legislation and industry trends by attending relevant training sessions or informal meeting with relevant divisions.
• Ensure appropriate allocation of revenue streams by submitting proposals to finance including a motivation for the recommended classification of the revenue.
• Resolve work obstacles by lobbying and one on one engagements with relevant stakeholders.
• Lead transaction to close by completing deal assessments; running various pricing scenarios; structuring the transaction; negotiating legal documents; preparing credit applications and executing on compliance and presenting application to credit committee.
• Assist Principals to close transactions by sharing your professional skills; completing deal assessments; running various pricing scenarios and scoping financial models; structuring the transaction; executing on compliance and presenting application to credit committee.
• Maintain required balance between South Africa and Africa revenue streams by putting more effort and focus on the African deal.
• Maintain and build existing and on-board market share by applying your professional skills.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Contribute to developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• Business Science qualification specialising in Finance / Economics

Minimum Experience Level

• At least 3 - 4 years banking / advisory experience in a Corporate Finance / Debt Advisory / Lending environment

Type of Exposure

• Engaging external stakeholders to obtain buy-in for concepts and ideas
• Challenging the status quo with a view to improving the environment or internal stakeholders understanding
• Communicating standards to others
• Comparing two or more sets of information
• Conducting a needs analysis
• Writing business proposals
• Answering client questions
• Reviewing accuracy of reports and records
• Conducting gap analysis
• Preparing and delivering presentation

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Job Purpose
We are looking for Senior Business Development Manager to build relationships with Strategic Card Acceptance partnerships with our Independent Sales Operators, Aggregators and Payment Gateways as well as the Bank’s Principle Client Portfolio.

Job Responsibilities

• To contribute to the National and Regional sales and retention targets by building relationships with our strategic partners in order to grow the business
• Collaborate with internal stakeholders in order to retain and grow the card acceptance footprint
• Manage and ensure that compliance and risk measures are upheld.
• Support acquisition of new clients by Nedbank Principle Client Portfolio Business Managers .
• Align interest of internal and external stakeholders.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Tertiary qualification in Sales and Marketing would be advantageous

Minimum Experience Level

• Minimum 5 years relevant job related experience.
• Banking experience  in the Card Payments and Acceptance industry will be preferable and high level liaison essential.

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Communication
• Customer Focus
• Business Acumen
• Planning and Organizing

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Talent management
• Management information and reporting principles, tools and mechanisms

Type of Exposure

• Developing succession plans
• Formulating and implementing communication strategies to cascade functional strategies
• Conducting benchmarking exercise to investigate improvement opportunities
• Executing major organisational change
• Contribute to developing a divisional strategy plan
• Establishing and maintaining collaborative relationships with peers / subordinates / managers
• Developing resource plans to execute functional strategies
• Developing a client service delivery plan
• Making financial decisions
• Managing business risks

Closing Date: 31st, March 2022

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Job Purpose
To facilitate and support the effective management of the Enterprise Wide and Operational Risk Frameworks in order to manage current and emerging risks to assist Nedbank in achieving its objectives.

Job Responsibilities

• Strengthening the organisation’s risk culture and deliver on the broader cluster mandate as required
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
• Participate and support corporate social responsibility initiatives for the achievement of business strategies
• Facilitate effective risk identification, assessment, evaluation and reporting within Group Risk
• Plan, co-ordinate and execute cluster risk management plans, activities and projects (including IT risks) in line with targets and due dates
• Review and report on the effectiveness of internal risk management practices, processes and controls
• Identify risk management training requirements and facilitate fulfilment thereof
• Assist, where required, with the management, investigation and analysis of risk incidents, audit findings or events (including root cause analysis and development of future risk management strategies)
• Provide guidance on, and participate in, various assurance and oversight activities as required by the organisation’s co-ordinated assurance approach and governance structures
• Recommend corrective measures based on gap analysis, using root cause analysis techniques and effective feedback and coaching skills.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Identify and recommend opportunities to enhance processes; systems and policies to ensure effectiveness
• Attend and report to various management, project, risk, audit, IT forums and steering committees
• Build and maintain relationships with relevant auditors, regulators, other assurance providers across clusters
• Conduct all other activities related to the management of risk as required from time to time (including facilitation of scenario validation processes)
• Work collaboratively with other corporate oversight functions to identify and implement consistent and effective approaches to risk governance and control-based activities
• Contribute to a culture conducive to the achievement of transformation goals by participating in such initiatives as the staff surveys, BEE initiatives and transformation targets
• Support corporate social responsibility initiatives, towards the achievement of key business strategies
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Train/coach/mentor relevant internal stakeholders as required
• Meet financial objectives as required (including containing costs)

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Accounting , Bachelor of Commerce: Internal Auditing

Essential Certifications

• Relevant professional bodies (SAICA, CISA, IRMSA, EISA, SAIFM)

Type of Exposure

• Understanding characteristics of an effective risk culture and ensuring the measurement, improvement and reporting thereof
• Multi-tasking fast-paced, often deadline-oriented and dynamic environment
• Information Technology and digital ways of working (cluster operations, relevant software and systems)
• Sound practical working knowledge of local and international best practices (Business and IT) related to:
• Application of best practices and frameworks in a practical way in line with root cause analysis
• The design and implementation of enterprise wide frameworks, policies and methodologies
• Facilitation of risk assessments (e.g. business process, project risk, IT risk, Internal Financial Controls)
• Development and maintenance of risk registers
• Business continuity management (including disaster recovery)
• External and Internal audit management
• Research, critical connecting the dots analysis (data and information) and problem solving
• Project Management, research methodologies and decision-making processeIntermediateProficiencyLevel 3s

Minimum Experience Level

• Minimum 5 years’ risk management experience (preferably in a banking environment and including IT risk)

Technical / Professional Knowledge

• Cluster specific operations
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Earning Trust
• Communication
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose
We are looking for a DM: Auditors to review clients internal controls based on pre-determined triggers and credit risk assessment in order to mitigate risk for Nedbank.

Job Responsibilities

• Eliminate impairments and credit loss ratio by assessing client behaviour on the account.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Contribute Business Unit cost saving strategy by adhering to the costs limit set by management.
• Provide feedback to clients by responding to requests and queries within the agreed turnaround times.
• Contribute to building of intellectual capital of the team by knowledge sharing with team.
• Build and maintain effective working relationships with clients by providing assistance on credit related matters.
• Conduct risk assessment of client credit by adhering to the prescribed mandate and credit policy.
• Evaluate affordability and credit risk by executing limit reviews and credit assessment.
• Maintain limit review quality by adhering to the productivity standards.
• Improve compliance with Nedbank policies and procedures by executing required training continuously.
• Ensure to verify the client for security purposes by comparing given information with the information on the system according to Nedbank best practice client confidentiality policy.
• Ensure adherence  to 90% Quality Assessment for outbound calls by adhering to the prescribed guideline.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support.
• Implementation of new processes, policies and systems.   

Essential Qualifications NQF Level

• BCom degree; BCOmpt and/or National diploma in Internal auditing 

Minimum Experience Level

• 3 year experience in Debtor Management / Credit
• Must have own car and valid drivers license
• Travelling is a requirement
• Accounting; auditing and risk management experience is advantageous 

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Product Knowledge
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Decision Making
• Work Standards
• Managing Work

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Communicating internally
• Managing conflict situations
• Comparing two or more sets of information
• Interacting with diverse people
• Tracking cost against a budget
• Working in a fast passed environment
• Working in a team
• Talent Acquisition Consultant

Closing Date: 31st, March 2022

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Job Purpose
To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

• To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.  Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. 
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver banking solutions that meet client needs.
• Understand client's business, personal and household needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with specialists in client engagements to cross sell and create value based solutions. 
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
• Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards.                  Identify and resolve any work related obstacles and problems and escalate to senior management.
• Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
• Understand the bank's risk and credit policy and manage client expectations accordingly.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Comply with internal standard procedures to facilitate the execution of client requirements. 
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Preferred Qualification

• Degree in Business / Finance / Marketing  (e.g. B.Comm, Certified Associate of the Institute of Bankers ), FAIS full Qualification

Minimum Experience Level

• Minimum 5 years in a banking environment (2 of which as a relationship banker).

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Type of Exposure

• Sales in a banking environment in a relevant banking field (e.g. business; retail)
• Building and maintaining effective relationships externally and internally
• Analysing and interpreting quantitative and qualitative data
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Communicating complex information orally and in writing
• Challenging the status quo with a view to improving the environment or people's understanding
• Identifying trends
• Conducting a needs analysis
• Writing business proposals
• Providing professional advice/opinion

Technical / Professional Knowledge

• Microsoft Office
• Interpersonal Skills/ Client Relationship
• Business writing
• Business terms and definitions
• Relevant regulatory knowledge
• Data analysis
• Business Acumen
• Decision-making process
• Principles of financial management
• Governance, Risk and Controls

Behavioural Competencies

• Building Networks
• Building Trusting Relationships
• Business Acumen
• Driving for Results
• Global Perspective
• Portfolio Management
• Sustaining Customer Satisfaction
• Targeting Sales Opportunities

Closing Date: 28th, March 2022

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Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify and confirm own financial targets by aligning with business unit targets.
• Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
• Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
• Manage costs by monitoring expenses and keeping within budget parameters.
• Achieve economic profit by reviewing pricing annually and making required adjustments.
• Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
• Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
• Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
• Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
• Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
• Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
• Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
• Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 8 years experience in a sales or relationship management role in a banking environment.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or diploma at NQF Level 6 in commerce, business, finance or law.

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and interpreting qualitative and quantitative data
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Conducting gap analysis
• Coordinating and securing buy-in from internal stakeholders.
• Comparing two or more sets of information
• Providing professional advice/opinion

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Becoming a Business Advisor
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sales Negotiation
• Qualifying Sales

Closing Date: 31st, March 2022

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Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
• Risk and Compliance:
• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
• Nedbank Goals:
• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Qualifications - NQF Level

• Diploma

Type of Exposure

• Interacting with customers; resolving queries and managing customer expectations
• Interacting with external customers
• Business processes and policies

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Closing Date: 31st, March 2022

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Job Purpose
To drive the Nedbank brand and support sales and service strategy in branch network to achieve sales and service targets.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction.
• Conduct service related workshops and training interventions to improve customer service.
• Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations.
• Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.
• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.
• Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities.
• Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.
• Reducing application errors and improve data quality by identifying frequent offenders and putting corrective activities in place.
• Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
• Monitor budget to ensure no overspend on marketing and sales within the region.
• Improve branch profitability through driving net new to franchise acquisition.
• Drive activation and entrench sales to improve revenue generating accounts.
• Focus on portfolio tilt and drive relevant products to increase revenue.
• Plan and implement local area marketing activities.
• Identify gaps in sales performance and provide training to impacted staff.
• Drive strategic sales levers by observing; coaching and testing for understanding.
• Increase sales by researching market and identifying sales opportunities and ensuring fulfillment.
• Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
• Improve productivity and participation through daily focus on sales levers.
• Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
• Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 2 - 3 years management and banking experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• FAIS Qualification, Regulatory Examination 1 Qualification.

Type of Exposure

• Answering customer questions
• Sharing information in different ways to increase stakeholders understanding
• Communicating complex written information.
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or people's understanding
• Communicating standards to others.
• Coordinating and securing buy-in from internal stakeholders.
• Providing professional advice/opinion
• Using different approaches in new work situations
• Coaching others

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Energy
• Facilitating Change
• Innovation
• Work Standards
• Planning and Organizing
• Customer Focus

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Job Purpose
To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

Minimum Experience Level

• 3+ years broker experience
• 3+ years broker short term insurance

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• FAIS qualification, Regulatory Examinations 1.

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Sharing information in different ways to increase stakeholders understanding.
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Tracking cost against a budget
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose
To provide operational support for Securities Lending and Borrowing executed by Nedbank internal brokers where corporate clients receive cutting-edge, timely custodial service in order to maximise the relationship between Nedbank and its clients and effectively manage risk.

Job Responsibilities

• Ensuring the accuracy of loans and returns and the smooth settlement thereof.
• Adherence to processes and tight deadlines with regards to managing the settlement of trades related to loans and collateral trades. 
• Oversee the reconciliation and reporting related to loan and collateral positions.  
• Investigate and resolve reconciliation breaks between systems or disputes in margin calls with counterparties.
• Manage daily collateral movements to ensure the correct level of margin cover is in place at all times with all counterparties.  
• Ensure accurate payment and receipt instructions are sent to the payments department.
• Run monthly interest payments on collateral, validating amounts and instructing payments and receipts to the payments department.
• Run monthly fee billing and validate with each counterparty, resolve breaks and instruct payment and receipts to the payments department.
• Monitor and execute corporate events as they relate to client loan or collateral positions.
• Build succession and contingency plans.
• Manage people, cross-skill and encourage continuous development.
• Maintain existing controls, and implement new ones where required, to mitigate operational and reputational risk to Nedbank.
• Ensure compliance to all relevant policies and procedures.
• Maintain client trust through service excellence, positive client experience and brand alignment.
• Participate in system projects including the testing sign off prior to implementation of system upgrades
• Look for opportunities to digitize and automate processes.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Qualification in Finance, Investment Management or Economics; or
• Financial Industry related qualification for example South Africa's Central Securities Depository (STRATE) or Johannesburg Stock Exchange (JSE) compliance and settlement examinations.

Minimum Experience Level

• 3 - 5 years Settlements, Securities Lending or Borrowing Experience
• 3 - 5 years experience in Collateral Management 
• 2 - 3 years experience in leading/managing teams

Type of Exposure

• Communicating job requirements and performance standards to others
• Checking performance data to measure employee performance
• Investigating and reviewing processes to improve client satisfaction
• Enforcing disciplinary actions against employees
• Coaching and mentoring of others
• Assuming a key leadership role
• Providing constructive feedback to employees
• Recruiting and staffing
• Managing business risks

Technical / Professional Knowledge

• Financial Accounting Principles
• Change management
• Principles of project management
• Business administration and management
• Management information and reporting principles, tools and mechanisms
• Service level agreements
• Consumer behaviour
• Client service management
• Diversity management

Behavioural Competencies

• Customer Focus
• Communication
• Earning Trust
• Coaching
• Delegation and Empowerment
• Building Partnerships

Closing Date: 1st, April 2022

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Job Purpose
At Nedgroup Investments we are looking for an exceptional Wealth Management Learning Specialist who is committed to developing their potential, have a strong individual performance and thrive in a colloborative environment.

As a successful candidate you would be responsible for the following:

• Enabling learning and development for Nedgroup Investment stakeholders through analysis, design, development, implementation and evaluation of learning solutions in order to achieve Nedbank/Nedgroup Investments's strategic objectives.

Job Responsibilities

• Design and deliver learning solutions leveraging strong instructional design skills and digital design tools
• Adopt systemic problem-solving approach in identifying optimal learning solutions aligned to achieving business objectives
• Curate learning solution using existing content platforms with delivery meeting business needs
• Apply L&D practices by keeping abreast of industry trends (Financial sector and Education, Training & Development) and legislative requirements.
• Make recommendation to business by identifying trends and providing feedback on identified success factors, risks and gaps
• Ensure accuracy of learning material content about product, processes, systems and legislative requirements

People Specification

• Facilitate sensemaking on business imperatives and strategic objectives to identify and deliver appropriate solution
• Build and maintain relationships with internal stakeholders through consultation, understanding their requirements and accommodating needs.
• Build and maintain relationships in external stakeholders by ensuring contracted deliverables are met.
• Monitor own performance by tracking delivery against scheduled activities and learning evaluations and taking corrective actions when required.
• Meet required business needs by engaging with business and determining the preferred method / medium of learning transfer.
• Determine if business areas would require change management interventions through analysis of current and (to-be) redesigned process maps.
• Plan utilisation of resources.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Relevant HR diploma or degree, specialisation in Learning and Development
• ODETDP diploma /certificate, qualifications in area of specialisation e.g. Short Term Insurance; Investments; Executors; Financial Planning / Structuring

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that require an in depth evaluation of multiple factors
• Designed and Developed Learning Intervention
• Coordinating and gaining commitment from internal stakeholders
• Facilitation of workshop/training
• Coaching and Mentoring
• Change Management
• Writing business proposals.
• Conducting a needs analysis.
• Communicating complex information in writing and verbally
• Identifying trends.
• Using different approaches in new work situations

Minimum Experience Level

• 2-5 years of relevant financial services industry experience with a focus on instructional design

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Industry specific knowledge
• Industry trends

Behavioural Competencies

• Operational Decision Making
• Managing Work
• Customer Focus
• Communication
• Adaptability
• Technical/Professional Knowledge and Skills

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Job Purpose
To provide actuarial solutions to internal and external clients within the insurance industry; in line with Nedbanks Client Value Proposition.

Job Responsibilities
conduct and compile Industry research and product development to provide the most appropriate range of products to clients.

• Identify and interpret relevent information using logic to seek cause and effect relationships.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Express ideas or facts clearly in written documentation so that the content is understood by the recipient.
• Develop sound product and industry knowledge.
• Assess the impact of regulation on the business and implementing required changes.
• Interact with internal and external clients to assess needs and provide solutions.
• Provide feedback and presentations to stakeholders.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 2 - 5 years in the Actuarial field within the Insurance environment. (non-negotiable)

Preferred Qualification

• Bachelor of Science , Advanced Diplomas/National 1st Degrees

Type of Exposure

• Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Managing conflict situations
• Sharing information in different ways to increase clients understanding
• Communicating internally and external
• Capturing data
• Checking accuracy of reports and records.
• Drafting reports
• Building and maintaining effectiv3e relationships with internal and external clients
• Managing customer expectations
• Interacting with diverse people
• Working in a fast-paced environment
• Working in a team
• Working with spreadsheets

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Business principles
• Business terms and definitions
• Data analysis
• Microsoft Office
• Relevant software and systems knowledge
• Business writing skills
• Governance, risk and controls

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Job Purpose
To report on key aspects of the credit portfolio covering origination, profitability, ongoing performance and collections across the Group. The incumbent will be required to provide oversight and contribute to the optimisation of the credit portfolio in line with Nedbank’s strategic objectives.

Job Responsibilities

• To provide accurate and insightful analysis and commentary on the credit portfolio across the Group, including business units and subsidiaries
• Guide and support Internal (Senior management and the Board) and External Stakeholders (Regulators and the Investor Community) through formal and informal information sharing relating to credit origination, pricing, monitoring, risk migration, portfolio optimisation, collections etc.
• Enable the compilation of reliable, accurate, relevant, insightful and timeous reports to relevant stakeholders 
• Analysis of credit and risk data, including extraction, cleaning, and accuracy of data.
• Application of advanced or best practice methods and techniques in the analysis and presentation of information. 
• Ensure quality reports are produced and where necessary recommend improvements.
• Build and maintain an effective working relationship with all stakeholders. Includes developing and expanding own knowledge of credit processes, policies and documentation and business strategies by attending formal credit meetings.
• Drive reporting automation and process enhancements in line with the banks digitisation drive.
• Participation and contribution to special projects to improve data, reporting standards, and system enhancements.
• Assist with secretariat functions for the Group Credit Committee, Executive Credit Committee and other related committees and forums.
• Planning and preparation of ad-hoc and special reports as and when required.
• Job responsibilities continued
• Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Provide feedback monthly by drafting business reports as at month end.
• Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
• Build strong relationships by engaging with stakeholders on credit processes, policies, information and documentation.
• Build intellectual capital of the team by knowledge sharing with all stakeholders.
• Meet stakeholder expectations by delivering output and resolving queries within turnaround times.
• Enhance policies and procedures by identifying and reviewing ineffective processes and systems.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
• Manage quality of portfolio by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on credit risk matters to stakeholders.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 5 years banking experience that must include 1 – 2 years relevant credit risk reporting experience

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Post graduate qualification in Risk Management, Accounting or Finance / CA (SA)  

Type of Exposure

• Bid data, specifically credit
• Exposure to the whole credit life cycle
• Group-wide exposure to the business including investment banking, retail, business banking, and African operations
• Access to senior management and executives across the Group
• Working within a group and individually to achieve a common goal 
• Drafting reports (MS Powerpoint, Word etc) 
• Knowledge of credit risk management processes

Technical / Professional Knowledge

• Client service management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Information Technology concepts

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Job Purpose
To take on the role of professional nominee on a book of high net worth trusts and to provide specialist trust services to high net worth clients and in support of other business development activities within Nedgroup Trust.

Job Responsibilities

• Act as a professional trustee and manage relationships with all stakeholders on a book trust clients.
• Consisting of testamentary, inter vivos and 3rd party trusts.

Duties will include the following:

• General risk management and governance of the Trust
• Compliance with all relevant legislation
• Protection of Trust assets
• Providing of expertise as professional trustee;
• Co-ordination of administration, bookkeeping, compliance and legal functions;
• Conducting trustee meetings;
• Drafting of resolutions;
• Liaison between all stakeholders, ie. Investment managers, beneficiaries, trustees, settlors, SARS, accounting and tax consultants and all other third parties.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Law Degree
• Higher Diploma in Tax or HDIP Tax will be an advantage
• Postgraduate Diploma in Financial Planning will be an advantage

Essential Certifications/Preferred Certifications

• Admitted Legal Practitioner
• FPSA
• STEP
• FAIS
• Registered Tax Practitioner (SAIT)
• CFP

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Checking accuracy of reports and rec
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Comparing two or more sets of information
• Interacting with external clients
• Tracking cost against a budget
• Working in a fast-paced and changing environment
• Working in a team
• Working with spread sheets

Minimum Experience Level

• Minimum five years' working experience in a similar role within the private-wealth environment.

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships

Closing Date: 29th, March 2022