Fresh Opportunities at Teraco

PURPOSE OF THE ROLE

• May be required to support other systems, based on team and individual skill.
• Note: this role has a requirement to support all sites. Therefore, it includes occasional travel to DBN and CPT, in addition to local travel in Johannesburg between sites.

 MAIN FUNCTIONS OF THE JOB

Server Infrastructure Management Physical and Virtual on all sites

• Plan and execute server hardware and software upgrades as needed
• Maintain the organization's server infrastructure, ensuring high performance, availability, and scalability.

System Administration

• Administer and troubleshoot servers running various operating systems, including but not limited to Windows Server, Linux, and virtualization platform

Performance Monitoring and Optimization

• Monitor server performance and proactively identify and address bottlenecks or issues to ensure optimal system efficiency
• Conduct regular performance tuning and optimization of server resources

Collaboration and Documentation

• Create and maintain comprehensive documentation related to server configurations, procedures, and troubleshooting guides.
• Collaborate with other IT teams, including network engineers, security specialists, and application developers, to ensure seamless integration and operation of the server environment.

Incident Response and Problem Resolution

• Respond to server-related incidents, troubleshoot issues promptly, and implement effective solutions to minimize downtime
• Log incidents and report on trend analysis
• Capacity Planning
• Compliance and Security
  • Ensure server environments comply with industry regulations and internal security policies
• Stay up to date with Emerging Technologies
• Maintaining of Backups and BCP testing schedules
• Logging and updating calls via the ticketing system;.
• Interactive relationship with management;
• Engagement with OEMs and technical consultants;
• Change control logging as it relates to the supported systems;
• Monthly reporting;
• ISO 27001, PCI, ISAE 3402 Type II compliance, monitoring and reporting, as it relates to supported systems;
• Cybersecurity, information security monitoring & reporting.
• Once a month to once every 6 weeks standby afterhours shift

Requirements

SKILLS REQUIREMENT

• Excellent interpersonal relations.
• Excellent verbal and writing skills.
• Attention to detail imperative.
• Ability to multi-task is essential.
• Able to perform under pressure.
• Ability to adapt to change.
• Ability to work after hours when required
• Open to learn and grow essential.
• Take accountability and ownership.
• Rule following

QUALIFICATIONS AND EXPERIENCE

• Matric;
• Microsoft Certified Systems Engineer Certification (MCSE) or equivalent
• Accustomed to working in a high-energy environment;
• Proven experience as a Senior Server Engineer or similar role
• Minimum 5 years server engineer experience
• Experience in working with Veeam
• In-depth knowledge of server hardware, operating systems, and virtualization technologies
• Strong proficiency with Azure and Office 365
• Valid South African Driver’s License & own vehicle;
• Linux experience advantageous.

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MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements

SKILLS REQUIREMENT

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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 Main function of the Job 

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre cabling infrastructure to provide a cost effective and concurrently maintainable system supporting 99.99% uptime

 Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

 Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

 Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Requirements

Skill Requirements

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Minimum 5 years relevant cabling experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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OBJECTIVES

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines 

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained. Ensure data centre cleaning standards are enforced and maintained 

Requirements

SKILLS REQUIREMENT

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills 

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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Data Centre Management

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and custom upgrades.
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages
• Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
• Quick response, resolution and reporting to all alerting and critical situations.
• 3rd party vendor management.
• Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved and maintained.
• Implement corrective actions promptly to mitigate the negative effects of system outages.

Compliance

• Maintain compliance in accordance with all relative policies and procedures.
• Maintain compliance in accordance with all relevant certified ISO standards.
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS (Ready for Service).

Critical System Management

• Management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Ensure applicable planned and corrective maintenance is managed accordingly to ensure customer MSA’s and SLA’s are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalization and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.
• Ensure compliance with HS&E standards are enforced and maintained.

Requirements

Skill Requirements

• Excellent technical abilities.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to all situations.
• Trouble shoot systems and components to identify root causes of failures.
• Advance Microsoft Office skills

Qualifications and Experience

• Electrical qualification preferable

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PURPOSE OF THE ROLE

Proactively identify obstructions to high quality servicing and implement strategies to deliver the required level of service to the client, utilizing the on-site resources. Support any issues that may arise at other sites, that impact customer satisfaction, and escalate to site management if required.

MAIN FUNCTIONS OF THE JOB:

General

• Adhere to company policies, procedures, and processes.
• High quality verbal and written communication with clients.
• Report any issues identified by means of logging tickets to initiate a resolution process.

Client Experience:

• Execute frequent daily walkabouts in areas frequented by clients of Teraco. Identify any issues that a client may have and ensure that their requirements are being met.
• Facilitate a high-quality client experience offering to the client by the on-site staff, and if required assist with resolution or servicing. 
• Must have a positive attitude and high levels of energy. Needs to be a problem solver and quick-thinking individual.
• Optimise client satisfaction.
• Gather and communicate suggestions, comments, and feedback to management.
• Plan and implement preparation activities that may be required for major client deployments, and/or execute on a plan provided by a Service Delivery Manager / Management to ensure high levels of client satisfaction.
• Support all required sites, to resolve or escalate client impacting issues.
• May be required to perform tasks not strictly defined in the job description, for which you have competence, during downtimes, when excess time is available.

Administrative responsibilities

• Accurate recording and data capture of queries, resolution, and follow-up.
• Accept and log tickets in the agreed queues in the expected turnaround times.
• To process and update tickets in expected turnaround times.
• Potential ticket escalation to other divisions of the business or technical teams.
• Monitor ticket queues and ticket closure for all tickets (irrespective of site) and escalate to Management if queues are not being managed appropriately, or any tickets are not being accepted for processing within 15 minutes

Escalation and Reporting

• Assist clients in escalating reoccurring issues.
• Identify obstructions that impact client satisfaction and produce recommendations to management to address underlying root causes.
• Prepare and submit any reports that may be required from time to time.
• Report any incidents to management within SLA, where impact to clients require management notification i.e., act     as management eyes and ears for escalation.

Self-Development

• It is critical that the  individual is a self-starter who is willing to learn operations from other on-site staff, without management oversight in most cases.
• Must be a self-starter by nature
• Must seek to continually learn and improve their skills

Office Hours and Location

• This role is required to work 8:00 - 17:00 Monday to Friday excluding public holidays.
• This role is required to work on-site at JB1/JB3 Isando, however, may be required to change location to another Teraco site, if the client requirements support a change.

Requirements

SKILLS REQUIREMENT

• Experience in client relations/client services
• Must be well presented
• Exceptional communication skills.
• Excellent administrative skills are critical
• Active listening – ability to understand requirements.
• Ability to communicate in English, and any other RSA language beneficial.
• Proactive problem solver.
• Ability to work independently and as part of a team.
• Self-motivated and have a calm nature
• Ability to lead or positively influence others.
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and self-development.

QUALIFICATIONS AND EXPERIENCE

• Matric
• 2 years relevant working experience working with clients
• ITIL and CDCP preferred
• Microsoft Office skills
• Strong understanding of Information Technology

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PURPOSE OF THE ROLE

 These may vary in both size, technical scope and complexity. Projects will include but are not limited to:

• Large custom client deployments, ranging from colocation deployments to entire DC hall deployments.
• Assist the site Project Manager on site with all projects related tasks
• Responsible for the safe switching, energization, de-energization, LOTO (lock out, tag out)  and access into live /energized rooms during construction and fit-out
• Active participation in both the inspection and approval for any energization, as well as enforcement of the rules and regulations, inclusive of national regulations, Teraco procedures and locally developed site procedures pertaining to electricity on the construction site
• The role will carry legal responsibility and a GMR 2.7 appointment in terms of the OHS act & regulations

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

The Energy Marshall will be required to :

• Compile and maintain the necessary local site-specific energization, switching and LOTO procedures to ensure safe switching and energization. These should be informed by existing Teraco procedures and take the following into consideration:
  • PPE and risk based on the Arc Flash studies
  • Effective communication of energization
  • Effective signage to inform of energized equipment and rooms
  • Effective control of LOTO keys and mechanisms
  • Control of access into energized rooms and areas
  • Effective record keeping
• Ensure that a process is in place that verifies qualifications, training, and PPE of personnel performing electrical work, and that these are regularly audited.
• Ensure that the necessary legal compliance with regards to Earthing certificates, COC’s etc,
• Formulate and implement safe isolation and LOTO for all electrical work on the site

In order to achieve the objectives, the energy Marshall must:

• Assess and inform himself of all the electrical design/ arc flash studies – and raise any RFI’s /queries or issues on the BIM360 or similar portal should there be any concerns.
• Inform himself of the overall project plan and timelines and provide input to Project Managers regards HRA Electrical activities and timelines.
• Establish an open and professional relationship with the Project Managers, Professional team, Commissioning Team, Safety Team, Electrical Contractors & OEM’s. The role will require that the Energy Marshal is able to balance the often-competing requirements for completing work safely and at pace.  In many instances this will require the Energy Marshal to actively facilitate the formulation of RAMS with the Contractors and Safety Teams, which are both safe and practical, with consideration to the plan and the disruption of other works that may be in process or affected by outages. 
• Apply the necessary due diligence in terms of physical inspections and verification that work is complete to the required standard before energization.
• Ensure compliance with the BIM 360 checklist processes for energization
• Assess and guide all RAMS and Method statements relative to any electrical work on the site and approve prior to work commencing 
• Over-inspect and raise issues on BIM 360 relative to safety and quality
• Ensure legal compliance documentation pertaining to the build and fit out are being submitted timeously by the contractor, checked by the professional team – and uploaded to the requisite portals – and flag concerns to the GMR2.1
• Report to the responsible GMR 2.1 on all matters related to this section.

The Assistant Project Manager will be required to:

Act pro-actively taking the lead on delegated tasks:

• Review of non-technical method statements
• Supervising work in live areas
• H&S Site Observations
• Project Task Execution
• DAB's meeting attendance and participation
• Change Control logging
• Quotations and purchase order tracking
• Site Cleaning coordination
• Site Painting coordination
• Post IST Snag Coordination
• Assist in the logistics proses and rigging procedures
• QC Inspections and escalations to site Project Manager  

Review and understand client standards and requirements, and ensure the project deliverables are delivered in compliance with these;

• Facilitate handovers to Operations and Infrastructure Departments.
• Establish good working relationships with all stakeholders;
• Work With the suppliers/ Subcontractors to establish integrated project plans and ensure the suppliers/ sub-contractors meet the agreed project quality and project timelines
• Identify project risks and work with internal and external stakeholders in mitigating the project risks;
• Assist with project meetings with clients, document decisions and agreed actions.
• Assist with project documentation, including Microsoft Project schedules , Risk Register, Project Minutes/ Action plans/ Email trails;
• Retain a document repository for the project, based on the project scope and risk;
• Establish and communicate the overall budget and timescales for projects;
• Procurement administration
• Manage documentation as per the Teraco proses (Autodesk and Share point)

Requirements

SKILLS REQUIREMENT

• Good written and verbal communication skills
• Active listening — ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated, self-confident and self-driven
• High level of energy
• Ability to multi-task
• High attention to detail
• Ability to work under pressure
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Data Centre Certified Profession / Practitioner would be advantageous
• Competent Electrical artisan (Red Seal)
• Minimum of N5 (pref an N6) or Diploma or Btech
• Preferable OHVRS theory completed and/or competent MV experience
• Fair understanding related most of the following but not limited to:
• Environmental monitoring
• Generator deployment
• UPS
• LV/MLV
• Fire systems
• Cooling systems
• Biometric and CCTV Security Solutions
• Networking and switching
• Experience in Integrated System Test
• Microsoft Project experience     

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PURPOSE OF THE ROLE

• The Brackenfelll HSE Officer will report operationally to the National HS&E Lead, DC Operations and functionally to the Brackenfell Data Center Manager.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB 

• Support the DCM in aligning the EPP with the HSE organogram and appointments.
• Provide and advise DCM’s and staff on HSE compliance matters.
• Ensure compliance with Teraco’s operational HSE specification pertaining to contractor management.
• Implement Teraco’s HSE incident management procedure.
• Advise the DCM on the management and control of the requirements of the waste management plan.
• Inspect projects in relation to the HSE specification (segregated and non-segregated projects). Ensure all deviations are addressed timeously.
• Support the employer in his/her duty to ensure a safe work environment to contractors, staff, visitors, and clients.
• Represent Teraco in an advisory or nominated position as a member of the HSE committee meetings on matters regarding workplace health, safety, and environment.
• Validate contractors HSE induction prior to commencing work on Teraco premises.
• Participate in contractor risk management process i.e., risk assessment, review of method statement, and the communication thereof.
• Verify the implementation and compliance of HSE work procedures and plans.
• Compile monthly HSE reports and submit to Head of HSE operations for Environmental, Social, Governance and Environmental (ESG) and Board reporting.
• Validate that applicable HSE inspections are done as per the schedule.
• Ensure all HSE signs and notices are prominently displayed on site.
• Enforce and maintain good housekeeping principles with Teraco staff and contractors.
• Inform Head of Occupational Health, Safety, and Environmental operations of any HSE training needs of employees on premises.
• Ensure all health, safety and environment reps conduct a monthly HSE rep inspection of their work areas.
• Ensure that all teams conduct a weekly HSE toolbox talk.
• Participate in all HSE audits, conducted internally, either by third parties and/or clients. Action any External or Client initiated HSE audit findings within the timeline and to the required quality.
• Provide HSE support to Project Management during Construction Activities.
• Work after hours and weekends as per Teraco operational requirements and Teraco policy.
• Performing of daily task inspection and planned job observations.

Requirements

SKILLS REQUIREMENT

• Excellent written and verbal communication skills.
• Listens to others and accepts input from team members.
• Clearly articulates ideas and thoughts.
• Proactive problem solver.
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing requirements.
• Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.
• A honed alertness and vigilance to potential breaches in compliance. This means actively enforcing a mandatory reporting policy and seeking out any weakness in company dealings.
• Ability to work independently & a positive team player.
• Self-motivated and displays leadership skills.
• Demonstrates flexibility in day-to-day work.
• Establishes harmonious working relationships with team members.
• Appreciates each team member's contributions and values each individual member.
• Sets high standards of performance for oneself.
• Attention to detail and accuracy.
• Good prioritisation and organisation skills.
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and self-development.  Intelligent and willing to keep learning.
• Complies with policies and procedures.
• Ethical and principled.
• Fair and modest: Willing to scrutinize all the facts without making a snap judgement and interview any relevant employees for their perspective.
• Diligent: Even when it becomes a hassle, a OHS&E Officer must be willing to see an issue through to resolution.
• A strong constitution and extra conviction: Solid backbone and the strength to stand by difficult decisions and be more influenced by right versus wrong than by relationships. Willing to take the lead in setting the tone for corporate integrity.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• Accredited Btech Tertiary qualification or National Diploma in HSE.
• A relevant Health & Safety registration (SACPCMP or equivalent registration) will be advantageous.
• Minimum of 5 years’ experience in HSE operations, maintenance and/or construction (technical fitout construction projects)
• Computer literacy.
• Good communication and reporting skills. Both verbal and written.
• Be willing to travel – multiple projects in Cape Town, Durban, and Johannesburg.
• Valid Driver’s License, code 08 minimum.