Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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MAIN PURPOSE OF JOB:
- The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources.
QUALIFICATION & EXPERIENCE:
- Grade 12 (Matric)
- Grade C PSIRA Registered
Responsibilities and duties:
Administration
- Monitor and action emergency and non-emergency signals.
- Phoning of the Premises/ Clients/ Key holders
- Recording all relevant information into the activations by means of computer.
- Record and report all incidents and accidents to the senior on duty.
- Ensure all relevant administrative work and handled signals are completed.
- Monitoring and action of vehicle violations
- Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE
- Responsible for a clean and tidy workstation
CLIENT LIAISON
- Telephonic assistance with any problems or complaints
- Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
- Reporting of any faulty alarm systems through the appropriate channel(s)
- Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
- Have sound knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon service level and performance targets
- High standard of service must be upheld
ADHOC
- Assisting with other ad-hoc tasks and projects as and when required
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Overall Purpose of the Job:
- To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and Trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and measuring work
- Building effective teams
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Purpose of the position:
- The overall purpose is to ensure that accurate client data is captured on LSN.
Minimum Requirements:
- Grade 12/equivalent
- Minimum 3 years of billing experience essential
- Computer Literate – excel essential
Skills & Attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Excellent telephone skills
- Solid attention to detail to ensure accuracy of information
Job Function:
- Check accuracy and completion of quotes and agreements received.
- Ensure that new Contracts & support documents are scanned in.
- Communication between sales reps, sales admin and other departments within the business
- Capturing of supporting documents for new clients and technical installations
- Liaise with Sales on all installation requests
- General adhoc duties
- SOP’s must be upheld
- Ensure SOX compliance at all times.
- Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs
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Reporting to the Branch Manager
- The above position is vacant at our Pongola Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantages at FSG)
- Clear disciplinary record
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Energetic, injury free and in good health
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Qualifications, experience and other competencies required:
- Minimum Grade 10
- Grade B accredited and registered
- Valid Drivers License code 08
- Minimum of 2 years in the security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must reside in the Southern Suburbs area the position has been advertised
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Completing relevant registers
- Standard duties as per training
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
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Purpose of the role:
- reporting to the Area Manager. The overall purpose of this position is to manage a client cluster in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 5 years’ experience in the security industry.
- At least 3 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organizational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
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Reporting to the Counting House Manager
- The above position is vacant at our Cleveland Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
- Must be able to work at night
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
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Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash centre experience or similar role
- Treasury experience in balancing is an advantage
- Clear disciplinary record
- Able to work under pressure
- Must be able to address and resolve challenges accordingly
Key Performance Areas (not totally inclusive):
- Collect bulk cash from and return to vaults
- Treasury balancing
- Float checks
- Daily stock submissions
- Monthly stock orders
- Daily operations meetings
- Daily sorting of fit and unfit notes
- Packing of ATM’s
- Dealing with client queries
- General administration duties
Other Personality Attributes and Core competencies:
- Communication skills
- Customer focus
- Possess numeric skills
- Must be honest and reliable
- Must be assertive
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
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Key Performance Areas: (Not totally inclusive)
- Debtors and Creditors Management for allocated contracts.
- Assist with the management of budget allocations for Transport Department per contract.
- Consolidate and report on all assets at the various contract sites.
- Ensure weekly, monthly and quarterly reports are timeously done.
- Personnel Management administrative processes.
- Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.
Qualifications, experience and other competencies
- Matric Certificate.
- Strong command of English
- Strong administrative and organizational skills, with the ability to work independently and professionally
- Good interpersonal and communication skills
- Ability to liaise professionally with personnel at all levels
- Highly motivated and enthusiastic
- Must be able to work under pressure
- Own transport is essential
- Proficiency in Microsoft Word, Outlook, SAP as well as Excel
- Must reside in Vryheid or close surrounding areas
Other Personality Attributes:
- Good interaction skills
- Communication
- Negotiation skills
- Honest
- Reliable
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Key Performance Areas: (Not totally inclusive)
- Debtors and Creditors Management for allocated contracts.
- Assist with the management of budget allocations for Transport Department per contract.
- Consolidate and report on all assets at the various contract sites.
- Ensure weekly, monthly and quarterly reports are timeously done.
- Personnel Management administrative processes.
- Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.
Qualifications, experience and other competencies
- Matric Certificate.
- Strong command of English
- Strong administrative and organizational skills, with the ability to work independently and professionally
- Good interpersonal and communication skills
- Ability to liaise professionally with personnel at all levels
- Highly motivated and enthusiastic
- Must be able to work under pressure
- Own transport is essential
- Proficiency in Microsoft Word, Outlook, SAP as well as Excel
- Must reside in Vryheid or close surrounding areas
Other Personality Attributes:
- Good interaction skills
- Communication
- Negotiation skills
- Honest
- Reliable
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Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
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Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
Job Requirements & Other Attributes:
- Valid code 08 driver’s licence essential
- Must be PSIRA registered (Grade C)
- Basic electronic understanding
- Knowledge of Access control, CCTV, Fire Detection and IP systems
- Knowledge on Impro, Softcon, GSC, Barriers, Turnstiles, Ziton, Bosch and similar products
- Be able to read of plans do reticulation, cabling, termination and installation of electronic security equipment.
- Do fault finding on existing equipment and be able to do servicing on said equipment.
- Able to work standby as and when required
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus
- Approachability
- Integrity and Trust
- Management relationships
- Composure
- Functional/Technical Skills
- Problem Solving and Troubleshooting.
- Self-Development
- Technical Learning
- Listening
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Minimum Requirements
- Matric certificate
- Psira Grade A registration and accreditation.
- At least 3 years’ warehouse experience.
- At least 5 years’ Management experience.
- At least 5 years Security Management experience
- Working knowledge of ISO 9001:2000 Quality Management and its requirements.
- People management experience.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- No Criminal Record.
- Must reside in the East Rand/Heidelberg/Nigel area.
Key Performance Areas: (Not totally inclusive):
- Constantly evaluating risks / threats and making recommendations to the Client to counter these.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
- Liaising daily with Operations management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
- Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
- Dealing with all required administration matters.
- Ensuring that all shifts are covered on a daily basis.
Skills required:
- Strong planning skills
- Leadership skills
- Organizational skills
- Good interpersonal skills
- Communication skills
- Analytical, Critical Thinking skills.
Other personality attributes:
- Ability to meet strict deadlines.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
Method of Application
Use the link(s) below to apply on company website.
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