Fresh Roles at Moove Africa

The Opportunity

We are looking for an outstanding individual with strong analytical, operational and managerial skills to support the General Manager in growing our business locally. As Head of Operations, you will develop data-driven insights, create strategies, and scale the most impactful and innovative business initiatives to onboard, manage and support Moove Drivers.

What You’ll be Doing

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements

What you will need for this position

• Degree in Business Management, Computer Science or other relevant fields. An MBA is a plus.
• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions, including HR, finance, supply chain and IT
• Experience with implementing IT systems
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude

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About the Role

The Data Entry Assistant, as a temporary position, will assist the fleet with compiling documents required for the application of Operating Admin work related for the Onboarding team in Cape Town . The right candidate will be a strong communicator, have strong attention to detail, good negotiation skills, and a customer-focused mindset.

What You’ll be Doing

• Uploading of documents for Operating license , Double Disc , Insurance Certificate on the Uber portal.
• Cold-calling customer leads
• Documents compliance/Audits
• Help with the onboarding of new drivers where necessary.
• Liaising closely with Uber to ensure that our applications are prioritised and that documents gets approved.
• Project managing the entire process and report of progress.

What You will need for this position

• 2 - 5 years Customer support experience
• Valid Driver’s licence
• Attention to detail
• Computer literate in Microsoft and Google Suite
• Good Communication skills
• Excellent EXCEL skills
• 1 - 2 years experience in data entry
• Good interpersonal skills

Key Competencies:

• 100% submission to the UBER CRM.
• Accessible document repository with outcomes of the applications.

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About the Role

As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success. Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns. You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts. This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.

What You’ll be Doing

• Monitoring drivers’ performance.
• Conducting daily check-in on drivers’ pulse.
• Supporting drivers.
• Solving driver's issues while drivers are in transit.
• Receiving inbound calls from drivers.
• Making outbound calls to drivers.
• Conducting driver survey.
• Compiling data from drivers survey
• Accountability of all Moove vehicles
• Ensuring that drivers obey rules and regulations as laid down by the company.
• Ensuring that drivers get the right information from the company.

What You will need for this position

• Degree in any discipline.
• 1-year experience in customer care/support roles.
• Experience in the transportation industry is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

Key Competencies

• Daily retention targets as % of return walkins
• Weekly churn targets
• Daily Ticket resolutions for DPs basis physical and remote interactions
• Daily Driver performance basis supply hour and trip targets of the city
• Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
• Overall DP portfolio monitoring basis allocated count of DPs
• Excel advanced
• Microsoft BI
• SAP Knowledge
• Analytical skills
• Interpretation of reports and data
• Problem-solving
• Microsoft Presentation skills
• Data Processing Skills
• Implementation of Data collection systems
• Excellent communications skills