Fresh Vacancies at BCX

Core Description

Responsible for development of plant control solutions.  Identifies and rectifies a broad range of operational exceptions and error conditions and deals sensibly and responsibly with unexpected or extraordinary events or incidents. Responds to enquiries by users, specialists or others and can deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention. Provides general technical consulting on plant automation related solutions to customers and field service engineers

Key Deliverables / Primary Functions

• Deployment and maintenance of plant automation solutions
• Programmable Logic Controller (PLC) configuration and programming
• Complex automation solutions and systems testing
• Database Design and Administration
• Automation systems and applications support 
• Research
• Documentation
• Pre-Sales Support
• Continuous Business Improvement
• Preparation of quotations and costing sheets
• People and project management
• End user training on new and upgraded applications/systems
• Compliance with Health and Safety compliance standards

Core Functional Skills & Capabilities

• Industrial Information Technology (IIT)
• Plant Control and Automation Solutions (PCS)
• Manufacturing Operations Management (MOM)
• Problem solving
• Troubleshooting
• Project Management
• Core Behavioural Competencies
• Achieving personal work goals & objectives
• Analysing
• Applying expertise & Technology
• Culture Match
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Job Match
• Planning & Organising

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years experience in Industrial Automation Environment ,Work experience within Wonderware, Siemens and others will be a distinct advantage OR
• If the highest qualification is grade 12, 5 years experience in Industrial Automation Environment ,Work experience within Wonderware, Siemens and others will be a distinct advantage

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Core Description

Responsible for project co-ordination with regard to systems, analysis, design programming and the delivery and implementation of live systems. Applies expertise on technology and technical specific to the Internet sphere, working on a number of projects with clients concurrently. Implements high-level systems and applications. Deploys communication solutions or customer specific solutions to meet business and strategic objectives.

Key Deliverables / Primary Functions

• Function as a subject matter expert on Internet technology, providing high level support, formulating solutions, assisting with the implementation of quality/ productivity systems and compiling and distributing reports 
• Compile technical service descriptions and detailed, accurate costs of implementing technical input for the specification and development for Internet products and services 
• Conduct business analysis and business continuity planning 
• Engage in consultation with team members 
• Manage technical product development in terms of project definition, compilation of project plans and statements of work 
• Manage projects and software integration within areas of expertise in terms of compilation, execution, monitoring and completion 
• Monitor emerging technologies and provide insights and advice in this regard 
• Design systems within areas of expertise 
• Conduct service delivery planning and control 

Core Functional Skills & Knowledge

• Infrastructure Development& Support
• Process Orientation
• Continuous Delivery (CD)
• Customer Orientation
• Problem management
• Service and System Integration

Core Behavioural Competencies

• Job Match
• Adapting & Responding to change
• Delivering Results & Meeting customer expectations
• Deciding & Initiating Action
• Working with people
• Persuading and Influencing
• Creating & Innovating
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Telecommunication
• OR NQF 4: Grade 12

Experience

• 5 Years experience (if Grade 12, 7 years experience) with at least 3 years Telecommunication technology experience

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Core Description

Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target.

Key Deliverables / Primary Functions

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Core Functional Skills & Capabilities

• Account Planning & Management
• Customer Focus
• Relationship Building
• Sales Pipeline Management
• Sales Strategy

Core Behavioural Competencies

• Job Match
• Culture Match
• Persuading and Influencing
• Presenting and Communicating information
• Delivering Results & Meeting customer expectations
• Relating and Networking
• Achieving personal work goals & objectives

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• Minimum of 5 years’ ICT experience in Account Management Role Or
• Minimum of 7 years’ ICT experience in Account Management Role

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Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
• Diligently drive SLA

Core Functional Skills & Capabilities

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Achieving personal work goals & objectives
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

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Core Description

Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of call, wrap up time, log-on time and updating of database are maintained while ensuring that the call is directed to the correct channels.   

Key Deliverables / Primary Functions

First Line Support / Call Management

• Ensuring that calls are logged and updated correctly, and all necessary information accurately supplied. 
• Updating and supplying Estimated Times of Arrival (ETA’s) for logged calls. 
• Managing the assigned area, ensuring that calls are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%). 
• Following up on calls logged daily, keeping a record relating to queries and problem calls, and distributing this as required. 
• Resolving between 700 to 900 calls daily with the correct closing details selected.
• Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty. 
• Keeping records of all interactions with customers as well as the action taken. 
• Ensuring that follow ups are completed on all calls closed by BCX daily and generating a report of such. 

Trend Analysis

• Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls. 

Escalations

• Ensuring that issues / severities are escalated to the relevant managers. 
• Following up on escalations through the day, reporting feedback to management always. 

General

• To project and enhance the Company’s image in a professional manner. 
• Accurately completing daily reports, ensuring the timeous submission of such reports to the Call Centre Supervisor. 
• Ensuring that any Company assets utilized are cared for in a proper manner. 
• Maintaining security of assets and confidential information. 

Health and Safety

• Ensuring compliance to all Health and Safety standards.
• Core Functional Skills & Knowledge
• Ability to work independently
• Communication
• Excellent customer relations skills
• Good understanding of the technical aspects relating to Computer Hardware
• Knowledge of Call Centre Procedures
• Problem solving

Core Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Qualification preferred or advantage

Experience

•  2 year’s relevant experience.