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Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
Read more about this company
You Bring:
- 2- 3 years’ experience in script writing
- 2- 3 years’ experience in storyboarding/ shot list
- 1- 2 years’ experience in basic video editing and videography
A Bonus To Have:
- Video production experience or similar
- Valid driver’s license
- Experience in Photography
- Experience in Adobe Creative Suite: Premiere Pro, Da Vinci
What You’ll Do For The Brand:
- Attending meetings with internal and external stakeholders and ensuring that video requisites are understood and met.
- Ensuring that the video team has sufficient information before going out for a shoot.
- Researching, writing and collaborating with various departments for all video related deliverables such as, but not limited to: handovers, live events, live broadcasts, give aways etc.
- Understanding the brief, the shot lists and creating conversational type interview questions.
- Assisting with Photography and Social media videos.
- Assisting with pre-production work, location scouting, auditions, and booking crew.
- Working with project owners to get approval on videos.
- Taking briefs /concept and translating it to video.
- Working with editors to get the best story out of footage obtained
- Work with Video and Animation heads to book time with dept
- Co-ordinate workflow – Make sure projects are on track and have all the correct elements. This will include booking Voice Over artists, Studio time, Sourcing Music etc.
- Organizing and making sure travel and accommodation arrangements for team is in order
- Making sure Invoices are received and processed for payment
- Ad hoc duties as required.
- Ability to work nights, weekends, and potentially holidays as required
go to method of application »
You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
go to method of application »
You Bring:
- Minimum of 1-year sales/marketing/promotional experience.
- A valid driver’s license.
- Have a minimum of 1-year driving experience.
- Willingness to do shift and weekend work.
A Bonus to Have:
What You Will Do for The Brand:
- Work closely with Area Managers to meet required targets.
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
- Facilitate daily promotional activities.
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
- Management of stock (daily report on stock levels and usage).
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
- Conduct market analysis/research to make suggestions for improvements within the mobile department.
- Recruitment and interviewing in coordination with Area Manager and HR department.
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance.
- Identify potential of Top Up Voucher outlets. Visiting outlets where required.
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
- Submit Daily Reports.
- Any other related duties that might be required
go to method of application »
You Bring:
- Valid driver’s license.
- Minimum 3-5 years' experience in a similar ESD or supplier development role.
- Project management experience.
- Minimum 5 Years’ experience in ESD or SMME Development.
- Sustainable development experience.
What You’ll Do For The Brand:
- Develop and execute ESD strategies, policies, and programs in alignment with organizational objectives.
- Identify and evaluate potential ESD initiatives, ensuring they are economically viable and sustainable.
- Establish performance indicators and targets for ESD programs and periodically assess their progress.
- Facilitate access to financial resources, technical assistance, and business development opportunities for SMEs.
- Conduct needs assessments to identify the specific requirements of SMEs in the supply chain.
- Responsible for Enterprise & Supplier Development and adherence to the Code of Good Practice for Broad Base Black Economic Empowerment.
- Direct and manage the company’s Enterprise and Supplier Development interventions across the country.
- Identifying and nurturing entrepreneurial talent and capability.
- Accelerate development of transformed SMMEs by supporting them with relevant resources including funding; and creating meaningful opportunities to enable participation in commercial supply chains, including Hollywood group.
- Manage the Transformational Process of business plan review, evaluation, presentation, and feedback.
- Implement special projects to drive enterprise and supplier development and localisation and help SMEs build adequate technological capacity, skills and knowledge to deliver goods and services.
- Provide strategic leadership and necessary support to the team.
- Collaborate with procurement teams to identify and engage with diverse suppliers, including minority-owned, women-owned, and disadvantaged business enterprises.
- Conduct supplier assessments and provide recommendations on potential partnerships, helping to build a more inclusive supply chain.
- Collaborate with external organizations, such as industry associations, government agencies, and NGOs, to leverage resources and expertise for ESD initiatives.
- Represent the organization at conferences, seminars, and other events related to ESD, promoting the organization's commitment to supplier diversity and sustainability.
- Develop and maintain relationships with diverse suppliers, ensuring effective communication and support.
- Budget management and control.
- Develop, coordinate and implement business planning processes.
- Create sustainable projects and provide business support to ensure long term benefit.
- Ensure that all planned ESD projects are executed timeously.
- Ensure that identified interventions are actioned and report back on progress.
- Ensure all contributions are transparent and traceable.
- Beneficiary engagement, provide relevant advice and support on entrepreneurship, enterprise development and growth, as is directly relevant to that specific business.
- Maintain relationships with stakeholders in internal departments and key external stakeholders
- Project management.
- Responsible for statutory reporting monthly and as required by the business.
- Perform adhoc tasks that might be required.
go to method of application »
You Bring
- 1-2 years in Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote Hollywood values.
- Live the values and lead as an example to other team members.
go to method of application »
You Bring:
- 2 Years commercial experience
- Pastel Evolution (or similar software)
- Microsoft Office
A Bonus To Have:
- Completion of SAICA accredited articles
What You’ll Do For The Brand:
Financial metrics
- Preparation of annual budgets.
- Preparation/review of monthly management accounts including analysis/commentary.
- Preparation/review of the annual financial statements.
- Preparation/review of monthly working paper files and high-risk balance sheet reconciliations.
- Ensure routine transactions (expenses, asset purchases, cash book entries, sales etc.) are processed timeously by junior team members.
- Preparation/review of non-routine transaction (depreciation, impairments, provisions, finance costs/income, discounting, lease straight-ling, management fees, administration fees etc.) and complex transactions.
- Review of and approval of payment, together with accurate capturing of invoices in the accounting system, ensuring IFRS and tax compliance.
- Review of annual tax computations.
- Timeous preparation and payment provisional taxation payments.
- Review of the monthly VAT and Payroll returns.
- Timeous settlement of inter-company trade accounts, loan accounts, shareholder loans, bank loans, bank facilities, creditors, SARS (Income Tax, PAYE, VAT) in line with agreed payment terms.
- Ensure that all inter-company balances are reconciled monthly.
- Timeous collection of loans receivable, inter-company trade accounts and trade debtors.
- Effective management of working capital. (Assist in the continuous improvement in supplier terms and customer terms).
- Effective tax planning and cash flow management.
- Identification of control weakness, designing of internal controls and implementation thereof.
- Timeous corrective action against internal audit and external audit findings.
- Adequate provisioning of impairments on stock (slow moving, damaged, loss of market share, obsolete, expired, NRV < cost) , debtors (long outstanding, close to credit limit, defaulting terms, disputes etc.), tangible (damaged, not in use, loss making, loss of market share etc.) and intangible assets (reputation damage, loss making, loss of market share).
- Reassessment of useful lives, depreciation methods and residual values for tangible and intangible assets quarterly.
- Review of profit and loss on asset disposals transactions.
- Review of general ledger transactions monthly to confirm accurate account allocations, IFRS compliance between capital and expense nature tractions and taxations compliance.
- Ensure annual stock take is performed (including monthly/quarterly as dictated by company policy).
- Review of stock count variances.
- Review and approval of consignment stock listings.
- Review and approval of petty cash expenses.
- Review all loan, creditors, facility, instalment sales reconciliations to external statements.
- Review and approve accruals (test estimation accuracy by reference to trends and comparison of actual results to previous estimates).
- Ensure monthly standing debit orders (rent,insurance,telephone,subscriptions etc.) are processed.
- Managing of operating costs.
- On a quarterly basis - execute a mini audit to test compliance with supplier payment terms, claiming of supplier rebates at the correct % and claiming timeously, similarly for supplier settlement discounts and general discounts, similarly for customer rebates and settlement discounts and general discounts, validity/relevance of debit orders, use of correct interest rates, wear and tear rates, depreciation rates. Retain proof of work that will be submitted to Group FM for approval.
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
- Assist the BEE project team to ensure the improvement and sustenance of the company’s BEE score.
- Optimization of the company’s financial position and financial performance.
- Liaise with the various departments and regional/operational managers to ensure efficient reporting.
- Liaison with external auditors during interim and year end audit to ensure all queries are responded to.
- Minimise audit overruns by ensuring diligent preparation of audit files/compliance with auditor requests.
- Support the FM’s, CFO’s and CEO with specific projects and reports and data extractions.
- Assist the FM’s, CFO’s, and CEO with building financial models/billing models/project costing.
- Ensure appropriate templates and models are created and saved to substantiate decision making.
- Any other ad hoc tasks as they arise.
People:
- Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
- Direct supervision and mentoring of the junior finance team.
- Creation and maintenance of roles and job descriptions and KPIs for your direct report subordinates, including annual performance reviews.
- Sourcing, attendance and performance of training as and when needed for staff.
- Adequate recognition of staff efforts.
- Sustainable morale and team building initiatives.
- Talent retention.
- Promote declaration of all gifts and non-acceptance of kickbacks. Instances to be reported Immediately.
- Promote declaration all conflicts of interest upfront.
- Promote a culture of confidentiality within the business with regards to the protection of personal information.
- Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
go to method of application »
A Bonus To Have:
- Housekeeping/Scullery experience.
What You’ll Do For The Brand:
- Responsible for maintaining cleanliness and orderliness in the kitchen environment.
- Responsible for placing clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Wipes worktables, walls, refrigerators, and meat blocks, defrosts freezers and cleans cold rooms.
- Responsible for sweeping and scrubbing floors.
- Ensure garbage cans are cleaned with water or steam.
- Responsible for segregating and removal of trash and garbage to be placed in designated containers.
What You’ll Bring To The Team:
- Good communication and interpersonal skills.
- Excellent customer service skills.
- Demonstrates a high level of integrity, trustworthiness, and reliability.
- Must have a strong sense of accountability.
go to method of application »
You Bring:
- 5+ years of experience in Marketing, Brand Management, Digital Marketing, Communication & Sales
- 5+ years of experience in a Senior Leadership & Management Role
A Bonus To Have:
- Diploma or Degree qualification in Marketing or in a related field.
- Valid driver’s license
What You’ll Do For The Brand:
- Spearhead the strategic and hands on development and implementation of marketing, PR and communication plans; working closely with the Leadership Team, Creative and Content Teams, and other stakeholders to ensure these are aligned and delivered collaboratively.
- Attend and/or participate at events, conventions, conferences, and tradeshows, preparing engaging displays and collateral as needed, and providing post-event reports and analysis.
- Execution and reporting of strategy.
- Custodian of the brand including brand positioning and communication.
- Management of idea generation and implementation of projects.
- Develop the channel and partner strategy for the relevant target markets.
- Identify new opportunities for brand growth.
- Generate awareness, differentiation and strong brand position in the market.
- Generate marketing material.
- Develop internal marketing strategy.
- Provide digital marketing insights and strategic direction for digital marketing campaigns including social media marketing, paid campaigns, SEO
- Monitor the ongoing performance of all websites and oversee the development and content management on various websites and online platforms.
- Execution of competitor analysis and ensure ROI on marketing campaigns.
- Develop and manage sponsorships strategies.
- Manage all events and handovers.
- Ensure synergy with Hollywood Group.
- Conducting market research.
- Work with the Hollywood Marketing Team to ensure brand tone and look is consistent
- Manage Above the Line (ATL), Through the Line (TTL) and Below the Line (BTL) marketing activities.
- Conduct National Road shows and all CSR campaigns.
- Reports for Executive management and the Board.
- Full compliance with all norms and standards and to communicate marketing strategy.
- Compliance and dealings with the various regulations from the National Gambling board and provincial gambling boards.
- All that is related to the company’s Corporate Social Investment and Socio-Economic Development in terms of maximizing PR exposure.
- To work closely with the Hollywood Marketing Manager, COO, CEO and Chairman to develop new strategic / tactical marketing and implement advertising strategy.
- Responsible for identifying new marketing opportunities and ensuring that existing opportunities are being met.
- To manage and build departmental bridges / relationships with clients and the various regions.
- Budget and expenditure control as well as budget forecasting.
- Reporting on results measuring and environment scanning and competitor analysis.
- Drive content for online (website, social and blog).
- Responsible for providing direction, setting KPI's, conducting performance reviews and managing the Team daily.
- Understand key marketing performance metrics, automation and analytics tools to provide in-depth market research & definition, forecasts, competitive analyses, campaign results, and customer trends & insights in order to translate results into actionable insights for marketing team and the business.
- Weekly, monthly, quarterly and annual reporting.
- Ongoing review of analytics to provide insights and optimise strategies and plans.
go to method of application »
You Bring
- 1-2 years in Gaming Industry.
What You’ll Do for The Brand
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstation is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
- Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
go to method of application »
You Bring:
- 1 - year stock management experience in Food & Beverage
- A valid Drivers License
What You’ll Do For The Brand:
- Ensure internal F&B stock management processes are followed.
- Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage
- deliveries.
- Ensure back office stock is maintained at a good standard- declare F&B back office stock wastages and
- breakages to dispense of expired stock.
- Ensure F&B back office stock is neatly package to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
- Management of any back of house stock being issued to front of house via the F&B Supervisor. Ensure all stock issued is recorded and signed off. Maintain accurate records of stock requisition registers to account for stock that were issued. Reconcile daily.
- Conduct stock count for back of house stock daily. Ensure disclosure of wastages/breakages and record onto
- GAAP. Account for variances of back of house stock and take disciplinary action against store man/stock clerk
- where appropriate.
- Submit variance report to F&B Branch Manager daily.
- Regularly monitor stock expiry dates and ensure stock rotation accordingly to minimize wastages. Ensure
- wastages/breakages are disclosed as per appropriate process and that these are disposed in the morning.
- Ensure stock levels are monitored to anticipate stock needs and ensure stock is maintained at appropriate
- levels. Obtain approval from F&B Branch Manager to place order and liaise with suppliers to confirm order has
- been received. Accurate record keeping of all orders placed on a daily basis.
- Ensure stock received is accounted for as per quality/quantity of stock order that was placed. Accurate record
- keeping of stock deliveries and anomalies. Liaise with supplier to rectify where appropriate.
- Ensure GRV process followed to record stock received.
- Submit GRV, signed order sheet and supplier delivery note/invoice to F&B Manager. Ensure accurate record
- keeping of these.
- Facilitate stock transfer between branches in line with appropriate process to record/issue stock and account for stock movement.
- Ensure stock movement is accurately recorded on GAAP so that stock reporting from GAAP reflects accurately.
- Stock Reporting on back of house stock: daily report indicating issued stock, receiving/ordering/GRV of stock, transfer of stock between branches if applicable, stock disclosure of breakages/wastages.
- Management of the store man/stock clerks. Ensure that stock control is maintained at all times. Manage the
- portioning of stock into containers.
- Ensure timeous submission of daily, weekly, monthly F&B stock reports.
- Capture stock on GAAP system.
- Complete voids on POS.
- Attend to customer query and complaints.
- Any ad hoc duties that might be required.
go to method of application »
You Bring
- 1-2 years in a management capacity or managerial experience.
A Bonus To Have:
- Diploma/Degree/ NQF 4 Learnership.
- Valid Driver’s License.
- 1-2 years sales management.
- 1-2 years cash management.
- 1 year within the Gaming or Betting Industry.
What You’ll Do For The Brand:
Branch Growth:
- To manage the achievement of targets and branch growth in accordance with operational procedures.
- Retail existing customers grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiative.
Competitor Analysis:
- Conduct continuous comparisons with competitor in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.
Branch Administration and Cost Management:
- Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.
- Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
- Manage all security aspects in the branch.
Branch Appearance:
- Ensure that the branch is aways neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.
Branch Reporting:
- Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.
Customer Experience:
- Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance:
- Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.
Communication:
- Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication are followed at all times and that that timeous feedback is provided to support office when information is requested.
People Management:
- Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules taking into account busy periods, events, and operational requirements.
Values:
- Actively promote the Hollywood values. Live the values and lead as an example to the team.
- If the branch has LPMs, responsible for management thereof.
- If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
- Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
- Ensure timeous submission of daily, weekly, monthly reports.
- Must be available 24/7 in case of emergencies.
go to method of application »
You Bring
- 1-2 years in a management capacity or managerial experience.
A Bonus To Have:
- Diploma/Degree/ NQF 4 Learnership.
- Valid Driver’s License.
- 1-2 years sales management.
- 1-2 years cash management.
- 1 year within the Gaming or Betting Industry.
What You’ll Do For The Brand:
Branch Growth
- To manage the achievement of targets and branch growth in accordance with operational procedures.
- Retail existing customers grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.
Competitor Analysis
- Conduct continuous comparisons with competitor in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.
Branch Administration and Cost Management
- Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.
- Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
- Manage all security aspects in the branch.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.
Branch Reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.
Customer Experience
- Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.
Communication
- Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication are followed at all times and that that timeous feedback is provided to support office when information is requested.
People Management
- Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules taking into account busy periods, events, and operational requirements.
Values
- Actively promote the Hollywood values. Live the values and lead as an example to the team.
- If the branch has LPMs, responsible for management thereof.
- If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
- Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
- Ensure timeous submission of daily, weekly, monthly reports.
- Must be available 24/7 in case of emergencies.
go to method of application »
You Bring
- 1-2 years in a management capacity or managerial experience.
A Bonus To Have:
- Diploma/Degree/ NQF 4 Learnership.
- Valid Driver’s License.
- 1-2 years sales management.
- 1-2 years cash management.
- 1 year within the Gaming or Betting Industry.
What You’ll Do For The Brand:
Branch Growth
- To manage the achievement of targets and branch growth in accordance with operational procedures.
- Retail existing customers grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.
Competitor Analysis
- Conduct continuous comparisons with competitor in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.
Branch Administration and Cost Management
- Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration &EFT policies where applicable.
- Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
- Manage all security aspects in the branch.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.
Branch Reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.
Customer Experience
- Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.
Communication
- Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication are followed at all times and that that timeous feedback is provided to support office when information is requested.
People Management
- Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition. Manage team member rosters/schedules taking into account busy periods, events, and operational requirements.
Values
- Actively promote the Hollywood values. Live the values and lead as an example to the team.
- If the branch has LPMs, responsible for management thereof.
- If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
- Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
- Ensure timeous submission of daily, weekly, monthly reports.
- Must be available 24/7 in case of emergencies.
Method of Application
Use the link(s) below to apply on company website.
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Yahoomail