Hot Jobs at Broll

Job Description
POSITION PURPOSE

• Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts. Reviews accounts, determines probable reasons for account status and contacts clients to resolve the delinquencies. Utilises various techniques, as circumstances indicate, to promptly collect on accounts.  Ensures that the Company's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of collections functions.

• Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem
• Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements
• Continues to collect until the account becomes a write-off, bankruptcy, or attorney account
• Makes early contact with clients to collect and keep them informed of account status
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation - Calms irate clients and answers questions and complaints relevant to Department functions
• Determines reasons for delinquencies and works toward permanent solutions - Minimizes losses by early actions
• Utilises further appropriate collection methods if initial attempts do not secure required payment and recommends extensions of due dates - Suggests consolidations and financial counselling
• Communicates approved extensions and notifies clients of new due dates
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant

Assumes responsibility for the efficient administration of collections activities

• Keeps accurate and up-to-date activity reports on late, potentially late and accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc
• Liaises with tenants as appropriate
• Handles rental queries efficiently and diplomatically
• Queries tenants’ short payments
• Ensures the daily receipting and processing of tenant payments
• Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations

Generally, ensures that:

• Rent (and other charges) are paid by the 7th of each month
• Letters of demand after the 7th to defaulting tenants
• Summons’s are issued after the 21st day to defaulting tenants
• Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
• Motivation and processing of write-offs
• Credit checks

Assumes responsibility for timely and accurate preparation and submission of management reports.

• Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:
• Weekly/monthly arrears against billings (debtor’s day calculations)
• Monthly graph of weekly collections against previous month/year
• Preparation and submission of attorneys’ reports on all legal matters
• Reconciliation of bank statements (where appropriate) and tenants’ accounts

Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.

• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
• Maintains confidentiality
• Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel

• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems
• Attends and participates in meetings as required

Assumes responsibility for related duties as required or assigned.

• Stays informed of changes in collections policies, procedures, and related legal requirements
• Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
• Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
• Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered
• Required reports and records are accurate and timely
• Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
• Compilation and capture of electricity and water readings

QUALIFICATIONS

EDUCATION/CERTIFICATION

• Matric with Book-keeping
• Three years related experience
• Essential own transport
• Prior experience in property related field would be recommended but not a requirement

REQUIRED KNOWLEDGE             

• Knowledge of collection procedures and related laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses

EXPERIENCE REQUIRED

• Previous collection experience

SKILLS/ABILITIES

• Accuracy and thoroughness in work
• Excellent communication, telephone, and public relations skills
• Ability to work well independently
• Ability to work well in stressful situations
• Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone and fax

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Job Description
POSITION PURPOSE

• Responsible for the maintenance of the building. Completes preventive maintenance, installs new equipment, and assists with routine building maintenance. Completes work order records and files all related maintenance paperwork. Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

•  Effectively complete assigned maintenance duties.
•  Inspect buildings continuously to identify maintenance needs.
•  Respond promptly and efficiently to tenant maintenance requests.
•  Respond promptly to duties allocated by the building supervisor or regional building manager.
•  Inspect all main outer and inner doors (e.g., broken glass, functionality).
•  Inspect building exteriors and identify problem areas.
•  Check and replace lighting in toilets, foyers, passages, stairways, parking, and external security areas.
•  Inspect fittings in toilets (e.g., taps, basins, urinals).
•  Inspect equipment such as air-conditioning units, standby pumps, sump pumps, water tanks, and water features.
•  Inspect fire equipment with the building supervisor.
•  Familiarize with emergency equipment functionality and procedures.
•  Conduct visual checks of electrical distribution boards for faults.
•  Perform repairs or notify the supervisor of any issues.
•  Identify daily maintenance needs and coordinate with supervisor.
•  Log equipment conditions and necessary repairs.
•  Follow safety rules and procedures in line with legal and company policies.
•  Perform regular OSH inspections and complete monthly reports.
•  Ensure OSHA requirements are met.
•  Conduct quality control checks on tenant installations.
•  Ensure premises are ready before tenant occupancy.
•  Assist tenants during move-in and partition relocation.
•  Assist with high-level cleaning tasks as required, including elevated areas. Training provided if necessary.
•  Maintain strong relationships with tenants and respond to feedback.
•  Report tenant complaints and urgent issues immediately to supervisor.
•  Track repair and maintenance results.
•  Complete work orders, material lists, and necessary paperwork.
•  Update equipment maintenance records accordingly.
•  Order equipment and supplies as instructed.
•  Maintain effective working relationships with staff and management.
•  Support other departments’ maintenance needs across the facility.
•  Maintain clean, safe, and secure work areas and grounds.
•  Complete assigned special projects.
•  Be familiar with emergency contacts and contractor details to support or act for the building manager.

PERFORMANCE MEASUREMENTS

•  Maintenance tasks completed according to policies and procedures.
•  All safety regulations followed consistently.
•  Accurate and up-to-date maintenance records and logs.
•  Equipment well maintained with preventive actions performed on schedule.
•  Management kept informed of activities and issues.
•  Clear communication and cooperation with other departments.
•  High-level cleaning tasks executed safely and effectively.

EDUCATION/CERTIFICATION:

• Standard Eight (Grade 10) with training in maintenance and repair procedures. Training in high-level cleaning or working at heights is advantageous. Willing candidates will be provided training.

REQUIRED KNOWLEDGE:

• Basic maintenance knowledge and safety protocols. Ability to read and follow blueprints.

EXPERIENCE REQUIRED:

• Minimum of two years relevant maintenance experience.

SKILLS/ABILITIES:

• Work independently, attention to detail, and solid hand-eye coordination.

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Job Description
POSITION PURPOSE

• Responsible for performing a variety of accounts payable and related clerical duties. Receives, sorts, and proofs accounting documents, and posts totals. Matches invoices to appropriate authorizing documents. Codes invoices with appropriate general ledger account numbers and related project and budget codes. Inputs invoice information into automated accounts payable application. Performs arithmetic calculations and reviews internal records. Prepares reports and maintains records and files as needed. Completes collections and deposits of accounts receivable items. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the accurate and timely performance of accounts payable functions.

• Reviews source documents and matches purchase orders, invoices, and receiving documents.
• Codes invoices to appropriate general ledger accounts.
• Determines optimum payment dates and takes advantage of all discounts on invoices.
• Reviews invoices to ensure they are correctly coded, properly authorized, and there are no overpayments or repeat payments.
• Ensures that approval authority is in accordance with purchasing policies.
• Processes payments and obtains authorized signatures.
• Performs accounting duties in accordance with established Company policies and procedures.

Assumes responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies.

Assumes responsibility for establishing and maintaining effective business relations with vendors.

• Researches and resolves vendor problems and billing discrepancies.
• Answers vendors' questions or refers them appropriately.
• Maintains and projects the Company’s professional reputation.

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.

• Assists Accounting Department personnel as needed.
• Keeps management informed of area activities and of any significant problems. Reports transactions that are outside established purchasing policies to the Controller.
• Maintains regular contact with other departments to obtain information and/or to correct transactions.

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.
• Performs general accounting duties as needed.
• Maintains confidentiality.
• Completes special projects as assigned.

PERFORMANCE MEASUREMENTS

• Accounts Payable functions are accurate, current, and timely.
• Accounting errors, discrepancies, and violations in purchasing policies are promptly identified and resolved.
• Accounting duties are performed in accordance with established procedures and standards.
• Good communication and coordination exist with Company personnel. Assistance is provided as needed.
• Effective business relations exist with suppliers and vendors.
• Management is appropriately informed of area activities.

QUALIFICATIONS

• Education/Certification: Matric.
• Additional bookkeeping qualifications and / or courses preferred.

REQUIRED KNOWLEDGE

• Knowledge of Company purchasing policies.
• Understanding of basic bookkeeping concepts and procedures.
• Knowledge of automated accounts payable applications.

EXPERIENCE REQUIRED

• One to two years of previous accounts payable experience preferred.

SKILLS/ABILITIES

• Well organised, accurate, and attentive to detail.
• Good math skills.
• Cooperative and willing to assist others.
• Able to use accounting software and spreadsheets.