Hot Vacancies at CBRE Excellerate

Main purpose / objective of the position:

• Being the primary contact / liaison for the supplier’s administrative personnel Telephonically and E-mail Manage and resolve client / supplier complaints / queries and request
• Ensuring that the Suppliers invoices are
• Uploaded in the correct format
• Completed according to the set guidelines communicated to the Suppliers
• Data verified and checked – and moved to the correct next level
• All approved invoices processed and send to the client.
• Statistics is maintained of all transactions for the day
• Records are being kept (saved) on the central Knowledge drive
• Follow up and drive vendor invoicing to targeted KPI
• Maintain good long-term customer and client manager relationships.
• Decision making authority:
• Has the authority to execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.

Experience / Education:

• Minimum of Grade 12 or degree
• 2-3 year’s relevant experience in invoicing and end-user support
• Experience within the Facilities Management field is essential
• Strong technical knowledge of Retail experience will be preferred

Skills required:

• Computer literacy; Infor EAM; MS Office - Excel and Word; Outlook; Administration Skills; Time Management; Telephone skills.

Knowledge required:

• Contract Management (SLA Suppliers etc.); Financial principles / processes (costings) Policies and procedures Preparation of reports, including dashboards, Administration skills, Communication skills
• Competencies required:
• Assertive; Tolerance for Routine; Communication (Fluency in languages appropriate to target client community); English and Afrikaans essential
• Systematic Thinking; Methodical; Tolerance for stress; Drive and productivity; Teamwork and Co-operation; Customer and Quality Focus; Accuracy

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Main purpose / objective of the position:

• Full operational responsibility of below service lines:
• Client engagement – Ensure regular meetings and be a trusted partner and escalation point.
• People leadership – Support account teams as escalation point for: (HR Related issues, IT and Connectivity, Operations, Employee Engagement)
• Commercial and Contractual accountability – Full understanding and accountability of all key P&L drivers. Intimate understanding of contractual drivers across portfolio.
• EHS culture – Ensure all accounts are fully compliant and drives the correct EHS behaviors: (Risk reporting, eLogbook, and safety files)
• Sourcing and Supplier management – Ensure effective supplier management and sourcing support.
• Internal stakeholders – Ensure smooth working relationship with all internal stakeholders.
• Sales and Growth – Partner with clients to ensure organic growth across portfolio. Support sales team in providing SME support for sales initiative across the region.
• Be part of working groups for various business development requirements.
• Decision making authority:
• IFM Operational Decision maker
• Commercial Approvals and Cost allocation
• Management of CMMS, CFMS and related systems
• Management of services and client contracts
• Compliance to the OHS Act and other statutory requirements

Experience / Education:

• A minimum of 10 years’ experience as regional or account lead. People manager with a proven track record of managing successful and profitable accounts/portfolios (across variety of market sectors, industries and countries * must have).
• Minimum qualifications (Diploma, Degree and or certification) in technical, administrative, or commercial fields of study. (Advantageous degree in a facilities or property studies).
• Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
• ME Technical understanding requirement.
• Member of the GBCSA or SAFMA would be advantageous or in the process of obtaining membership.

Skills required:

• Business Writing Skills – emails and reports
• Financial / Numeracy Skills – Full understanding of financial principles
• Quality/standards awareness and implementation – as per contractual requirements
• Knowledge of Contract management – SLA’s/KPI’s, Compliance
• Above average Computer Literacy – Excel, Word, PowerPoint
• People Management – HR principles, performance management
• Leadership - coaching and mentoring skills.
• Presentation Skills
• Problem solving
• Negotiation
• Conflict resolution
• Analysis of data trends
• Innovative
• Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.

Knowledge required:

• Knowledge of Integrated Facilities Management Services (IFM)
• Commercial Acumen a must
• Workable technical knowledge
• Project Management Principles
• Sales and Growth targets
• Knowledge of Company policies and procedures
• Administration principles and reporting
• Workable knowledge of statutory requirements
• Knowledge of cost budgeting and control
• CMMS and CFMS Knowledge

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Role Purpose:

• To manage and maintain the smooth running of the hard services team on site in alignment to the service level agreements. This position will be responsible for implementing the most effective maintenance strategy in order to preserve asset life while utilising labour in the most effective manner. Will be required to maintain a high level of communication with the customers and prepare reports detailing the work progress and circumstances when incidents occur. To stand in for the General Manager and attend client meetings.
• Liaison with the client, supplier partners and ref site visitors. Ensure that the sites are run as per agreed SLA's.

Key Responsibilities:

• Manage and be accountable for technical support for the site
• Responsible for the availability of all prime utilities to the customer.
• Ensure call out Ratio and cover is maintained at all times.
• Ensure that the teams are displaying the correct image and behaviors required by the company to deliver a high-quality engineering service to the client.
• Ensure that the team is given the knowledge and support to work well within the team and all visiting contractors are effectively managed and that the client is achieving value for money from those suppliers.
• Seek out all small project opportunities
• Ensure statutory inspections are planned and executed within agreed time scales.
• Ensure CMMS activities are carried out within the agreed time scales and all relevant assets are identified with job plans etc.
• Ensure that breakdowns are managed effectively, provide technical support when required and be responsible for communicating with the customer when services or environmental conditions could be compromised.
• Responsible for ensuring that all system data is maintained to high standards, this includes keeping the asset database up to date when plant equipment is replaced and ensuring that engineering maintenance activities are recorded properly, this includes the accuracy of all kept documentation.
• Work closely with the General Manager and Soft Services Lead to ensure all staff is fully communicated with and that day-to-day HR management complies with CBRE Excellerate processes.
• Complete annual appraisals and identify training needs where required to develop staff and maintain compliance to statutory legislation.
• Ensure visiting contractors have Permits to work, observation reports are done, check equipment used and systems of work used on site. Produce reports and updates for activities related to this work if appropriate.
• Provide feedback regarding contractor performance.
• Responsible for compliance to site Health and Safety procedures which may be a combination of both the Client and CBRE Excellerate.
• Ensure monthly toolbox talks are carried out.
• Work closely with the Technical Support Team
• Review and approve risk assessments and method statements prior to work commencement
• Carry out and document inspections of site and work equipment
• Working in partnership with the General Manager to ensure full integrity of teams to ensure that supervisory cover is available within the teams and the client in order to plan work within site areas.
• Working with the Leading Heads, ensure that critical plant spares are identified and maintained.
• The post holder will follow safe systems of work, taking reasonable care of their own health and safety and that of others. Eliminating or reducing where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action. Timely feedback on work/contractor status to helpdesk
• Track expenses against forecast / budget with on-site finance \
• Responsible for input on all hard services during the budgeting period
• Responsible for input on all hard serviced during the forecasting periods
• Ensure variance reporting is sufficiently and timely given in terms of tracking actuals against forecast and budget.
• Identify and inform on potential expense exposure
• Identify and implement potential savings
• Comply with procurement standards
• Effective inventory control
• Upkeep of energy monitoring system
• Update SLA’s as and when required
• Close out of Audit findings tracked till close out
• Such other duties as required by the operational needs of the site.

Dimensions:

• Responsible for Technical/Hard Services team
• Ensure the Client, General Manager, Team and customers are kept fully informed at all times.
• Full accountability for technical delivery against the Client SLA.

Qualification, Experience:

• Extensive Technical knowledge
• Electrical trade tested
• Project management
• Government Certification advantage
• Building Services Knowledge especially the maintenance of building service systems within a large organization
• Mechanical and Plumbing Knowledge
• Facilities Management understanding
• Health and Safety Management Knowledge and Experience
• Supervisory leadership experience in control of a technical team
• Minimum 5 years’ experience in a trade or craftsman position
• Understanding HVAC controls and instrumentation
• Knowledge of Planned Maintenance in critical environments advantageous

Knowledge and Skills Required:

• Analytical skills, problem solving, attention to detail, ability to delegate. Innovative, organization and planning skills, financial & business acumen, co-coordinating skills, marketing
• FULL computer literacy
• Customer service orientation
• Inter-personal sensitivity and people management
• Formulating and implementing best practice strategies and concepts
• Planning, coordinating and delivery of technical projects