Job Opening at Nedbank

Job Purpose

• To provide specialist advice and consultation on the product speciality; identify and resolve most complex issues related to specific product and be the final point of resolution before consulting externally. Create and/or maintainand communicate documentation of all processes; procedures and standards that enable the specific product and its application within Nedbank .Develop optimum solutions that meet both business and technology requirements . Design Technical Solution relating to the product.

Job Responsibilities

• Consultation on projects and quick wins
• Mentoring junior team members
• High Level Design and Detailed Design
• Development
• Full accountability of deliverables end-to-end – managing all stakeholders and impacts.
• Set and enforce coding and design standards.
• Quality reviews.
• Continuously monitor the product environment and enhance/streamline where appropriate.
• Stand-by, Support and Maintenance of existing systems
• Essential Qualification
• First National Diploma - IT

Minimum Experience Level

• 10-15  years experience, of which 5 - 7 years specialisation in the Lending product.
• Extensive high-level design experience
• Detail Design and mentoring to developers
• Consultation experience – projects, business (all stakeholders)

Back end design with the following technologies:

• COBOL
• CICS
• JCL
• DB2
• SOA
   

Behavioural Competencies

• Adaptability
• Communication
• Continuous Learning
• Initiating Action
• Innovation
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To minimise financial and reputational risk exposure relating to administration functions for internal and external stakeholders within Nedbank through enabling others.

Job Responsibilities

• Build strong relationships with external stakeholders by identifying needs; paying on time; resolving queries timeously; networking and regular communication.
• Build and maintain working relationships by fostering collaboration; ongoing communication; assigning responsibility and accountability and sharing relevant information.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Improve turn-around times by mentoring staff and measuring performance according to SLAs.
• Contribute to Business unit profitability by preventing and minimizing financial losses and monitoring expenses.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness byfollowing the recruitment process when recruiting talent.
• Maintain a capable high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Meet team objectives by scheduling and coordinating staff and resources according to daily SLAs.
• Improve team performance by identifying staff performance gaps from assessment evaluations; analysing performance data from the Management Information System (MIS); mentor and coach.
• Drive workflow efficiency by reviewing work for quality; constantly checking and monitoring systems; allocating resources; organising staff and coordinate activities according to work volumes.
• Resolve work obstacles by investigating; identifying root cause; selecting best alternatives and provide feedback to relevant stakeholders.

Minimum Experience Level

• 2-3 years people management experience in financial risk and process management

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• National Diploma: Financial Management , Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Communicating job requirements and performance standards to others
• Checking performance data to measure employee performance
• Working with clients to solve client problems
• Enforcing disciplinary actions against employees
• Investigating and reviewing processes to improve client satisfaction
• Assuming a key leadership role
• Coaching and mentoring of others
• Recruiting and staffing
• Providing constructive feedback to employees
• Managing business risks

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Communication Strategies
• Consumer behaviour
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant Nedbank product knowledge
• Staff resource planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Aligning Performance for Success
• Coaching
• Customer Focus
• Facilitating Change
• Guiding Team Success
• Delegation and Empowerment

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Job Purpose

• To develop high level end to end design and Macro design in the context of the high level solution architecture to realise the business requirements. To perform consulting servicesto find suitable solutions tovarious business requirements

Job Responsibilities

• Make and validate recommendations based on cost and userabilty (feasibility).
• Deliver work products according to the agreed time lines and within agreed budget.
• Deliver proof of concepts to customers and obtain the necessary  sign-off.
• Communicate new features to stakeholders through forums.

Engage business stakeholders  as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Participate in research that will enable recommendations related to system software.
• Advise and make recommendation on what king of software and availability will be required (medium to high projects).

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bcom Information Technology

Essential Certifications

• Advanced Certification in relevant technologies where available

Type of Exposure

• Achieved Management and Process Results
• Achieved transformation and innovation results
• Designed Workforce Planning Solutions
• Executed Workforce Planning Deliverables
• Managed Transformation & Innovation

Minimum Experience Level

• 7 to 10 years Information Technology experience, of which 3-4 years in Systems Analysis and design experience

Technical / Professional Knowledge

• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

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Job Purpose

• The CARD environment also known as CAMS is a 24/7 system, All card transactions that occur in the bank flow through this system, from POS, Mobile, internet and ATM transactions we ensure 100% system availability so that our clients can transact anytime anywhere.

Job Responsibilities

• The System Manager for CAMS & HA is to ensure from an operational delivery that we stay at 100% availability is met daily, through the support of the team your will manage and the environmental controls in place the responsibility is to meet all SLA’s.
• As a Line manager you will have from Junior resources to Seniors that report into you for management, ensuring that people are looked after but working efficiently is the ask of the role.
• To be a leader for the broader team as you negotiate, trade and deliver on functions and responsibilities such as:
• Audit findings, Staff Time capture and recoveries, people work practises and flexibility, availability to issues and outages that can occur at any time, Gate keeping on the changes allowed for production, Incident, problem and release management.

Line Management to CAMS and HA staff

• Lead the overall team to success and ensure system availability 24/7
• Deliver on System management functions such as Audit findings to the area, Incident, problem and Release management.
• Scrum Master to a Fully stacked SQUAD to deliver on Innovation projects, Strategic projects and Operations
• Lead the teams through the rules and Disciplines that has been put in place, driving Nedbank Culture and good governance
• The Scrum master Role for payments innovation will be to deliver towards our SAFe Methodology and release delivery.
• Ensuring that the SQUAD you have been allocated to lead delivers on their commitments and the backlog of work that meets business demand and strategy.
• To Ensure accurate measures and tracking are in place using the tools offered by Nedbank to have an optimal, efficient fast paced delivery team.
• To lead the team and be the face towards the business areas as you create a High-performance SQUAD that delivers.

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Scrum Master Qualification

Agile Coach / Agile Qualifications
Essential Certifications

• Proficient Certification in relevant technologies

Type of Exposure

• Supported Transformation, Change and continued Improvement
• Provided Client Service
• Achieved Client and Relationship Results
• Built a high performance culture
• Customer Engagement Manager

Minimum Experience Level

• 5-10 years’ experience in managing a team of technical professionals
• Experience in technical mainframe operations
• Experience in managing Incident, problem and change
• Leading a team in Agile
• Financial – issuing and Acquiring knowledge
• Banking background specially CARD and Payments

Advantageous experience:

• Agile Coach
• CAMS and Hogan knowledge
• Architectural & System thinking knowledge
• Large project delivers for a BANK
• Financial flows and General ledger processing

Skills:

• Mainframe COBOL – CAMS / Hogan
• Manager of Seniors
• Operational deliver, Microsoft service manager, JIRA and Confluence
• Networker, Stakeholder manager, influencer.

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• General Communication Skills
• Estimations
• Organisational structure
• People practices
• Asset health management discipline

Behavioural Competencies

• Earning Trust
• Coaching
• Customer Focus
• Guiding Team Success
• Driving for Results
• Planning and Organizing

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Job Purpose

• To apply a set of tasks and techniques used to work as a liaison amongst stakeholders in order to understand the problems; opportunities; needs; structure; policies and operations of the organisation on large; high risk and complex projects. To recommend solutions that enable the organisation to achieve its goals. To elicit and analyse the actual needs of the stakeholders; facilitate communication between organisational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups. The senior BA has years of deep practical experience in the role; with repeated practice performing business analysis in a variety of complex situations.

Job Responsibilities

• Collaborate with stakeholders by managing conflict, agreeing on task and project requirements, and remaining impartial in requirements discussions. Facilitate requirements workshop, maintain group focus and leads discussion toward stated goals. Define business objectives, processes and requirements. Build, sustain and leverage relationships with persons within and outside area of immediate responsibility when gathering, validating and approving requirements. Manage client and stakeholder expectations. Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Understand and embrace the Nedbank vision and values, leading by example. Identify opportunities to improve or enhance processes. Add value to Nedbank by supporting the implementation of new processes, policies and systems. Deliver systems, products and projects by applying the standard Nedbank Business Analysis (BA) methodology. Deliver project results cost effectively on time and within risk parameters. Ensure improved results. Plan and monitor business analysis activities, communication approach, requirements management and analysis performance. Conduct and document requirements elicitation through the application of brainstorming, prototyping, etc Ensure work is completed to plan. Analyse and document the enterprise. Prepare business cases. Justify the investment for business initiative. Comply with risk standards - monitoring and take correcting if necessary. Deliver required output by ensuring work obstacles and problems are managed effectively. Assess and validate solutions and requirements. Support the achievement of the business strategy, objectives and values. Ensure knowledge management by sharing knowledge and industry trends with team. Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses. Ensure team success. Actively promote and contribute to the organisation's Business Analysis (BA) Centre of Excellence in defining the BA practices for the organisation.

People Specification

• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Bachelors degree 

Essential Certifications

• Relevant qualification in Business Analysis from one of the IIBA™ Endorsed Education Providers contributing towards future certification.

Preferred Certifications
Type of Exposure

• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Manage internal process
• Managed Transformation & Innovation
• Managed Process Results
• Managed Relationships
• Managed Self and Team
• Supported Transformation, Change and continued Improvement

Minimum Experience Level

• 6 - 10 years working experience (business or IT) in various analysis roles. 4 years practical experience of the business analysis discipline.

Technical / Professional Knowledge

• Industry trends
• Principles of project management
• Research methodology
• Cluster Specific Operational Knowledge
• Information Technology concepts
• Object Orientation (Devlopers)
• Usability and GUI techniques
• Problem solving skills
• Modelling (ARIS /UML)
• End -to End Innovation Lifecycle Method
• BA Body Of Knowledge
• Risk And Security Practice

Behavioural Competencies

• Decision Making
• Resolving Conflict
• Building partnerships
• Emotional Intelligence Essentials
• High-Impact Communication
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To retain, maintain and increase Nedbank's client base through relevant need-based selling and servicing of financial products and services to the In-Retailer market segment.

Job Responsibilities

• Deliver on agreed sales and service opportunities by selling Nedbank products in identified In-retailer stores and communities (i.e. Boxer and Personal Loans).
• Accept and implement advice to fulfill on sales opportunities and through involving local the community.
• Understand and meet the In-retailer market client need through conducting client needs-based analysis aligned to Nedbank procedures and the FAIS Act.
• Create synergy and build relationships with internal stakeholders by participating in collaboration meetings and adhering to standard operating procedures.
• Build and maintain internal and external vendor and supplier relationships by identifying improvement opportunities and by meeting with vendors and suppliers according to Service Level Agreements.
• Ensure work completed to plan, progress reviewed and corrective action taken by monitoring activities, reviewing action plans and taking corrective action.
• Deliver agreed results and create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.
• Manage risk by meeting technical, company standards, practices and resource management (e.g. ultraviolet lights to identify false identity documents).
• Comply with risk standards, monitor and ensure corrective action taken.
• Resolve challenges in community sales areas through following managerial escalation channels and by maintaining a client centric approach.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. 
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking. 

Minimum Experience Level

• 1-2 years experience in a customer service and/or sales environment, in a financial institution

Preferred Qualification

• Diploma or Degree in Finance or FAIS-related qualification.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Checking accuracy of reports and records
• Building and maintaining effective relationships externally and internally
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast passed environment
• Working in a team

Technical / Professional Knowledge

• Business writing skills
• Cluster Specific Operational Knowledge
• Business terms and definitions
• Governance, Risk and Controls
• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Relevant regulatory knowledge

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Trusting Relationships
• Driving for Results
• Planning and Organizing
• Building Networks
• Qualifying Sales
• Sales Persuasion
• Targeting Sales Opportunities

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Job Purpose

• To provide a superior client service through people by applying sound lending credit principles thereby enabling Nedbank to grow its client base within an acceptable credit risk appetite.

.

Job Responsibilities

• Build and maintain effective working relationships with stakeholders by providing a range of specialized credit risk management advisory services.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (eg: . Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure compliance by sanctioning credit decisions based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided within applicable mandate.
• Enhance policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation; economic and industry conditions by implementing the changes to credit policies; processes and systems where applicable.
• Manage and sustain acceptable credit risk appetite by applying credit risk management processes to diverse portfolios.
• Give overview of the book by developing and preparing portfolio review presentations based on the Management Information System (MIS).
• Identify the various credit risks pertaining to a client by analysing and interpreting financial; market and business information.
• Ensure quality of submissions of credit applications /reviews / portfolio reports by reviewing and evaluating information from direct reports and stakeholders.
• Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training; counselling and coaching.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (eg: operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
   

Essential Qualifications

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Professional Qualifications/Honour’s Degree

Essential Certifications

• CA, CFA, MBA

Preferred Certifications
Type of Exposure

• Working with a group to come up with alternative solutions to a problem
• Analysing situations or data that require an in depth evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Interacting with various levels of management
• Managing conflict situations
• Managing multiple projects or portfolios
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Identifying trends

Minimum Experience Level

• 5 years Credit Risk Management experience within banking environment, credit risk management in the commercial and industrial property market
• Must hold a credit granting mandate at current job
• Must have an understanding of Property Finance and respective funding models, including Basel II requirements
• Must have experience in property development funding – residential developments, commercial and building loans, etc.

 
Technical / Professional Knowledge

• Banking knowledge
• Business principles
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Research methodology
• Decision-making process
• Business Acumen
• Portfolio management
• Industry and Economic trends

Behavioural Competencies

• Coaching
• Communication
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills
• Employment Equity Statement
• Preference will be given to underrepresented groups

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Job Purpose

• To support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.

Job Responsibilities

• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
• Assist/govern population of datamart and metadata repository by complying to standards, systems, processes and procedures.
• Support business units by providing consulting services that delivers data and information relevant to their business.
• Contribute to internal/external information sharing sessions by attending formal and informal meetings.
• Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
• Deliver work according to customer expectations by prioritizing, planning and implementing requirements.
• Utilize resources by adhering to standards, policies and procedures.
• Align and continuously improve set processes by identifying innovation opportunities.
• Identify and mitigate risk by executing within governance.
• Resolve incidents by logging and tracking through correct channels.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

People Specification

• Essential Qualifications - NQF Level
• Diploma

Preferred Qualification

• Degree in Information Technology or Business Management, Mathematical/Statistics

Essential Certifications

• Data Management (DAMA) Certification, Certification/formal training in relevant technology

Preferred Certifications
Type of Exposure

• Built and maintained stakeholder relationships
• Client and Relationship Results
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Manage internal process
• Managed Relationships
• Managed Self
• Supported Transformation, Change and continued Improvement

Minimum Experience Level

• 8 years relevant experience of which 3-5 years experience is in a data management /business role

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Coaching
• Communication
• Initiating Action
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• At Nedgroup Investments we are looking for an exceptionl Wealth Management Learning Specialist who is committed to developing their potential, have a strong individual performance and thrive in a colloborative environment.

As a successful candidate you would be responsible for the following:

• Enabling learning and development for Nedgroup Investment stakeholders through analysis, design, development, implementation and evaluation of learning solutions in order to achieve Nedbank/Nedgroup Investments's strategic objectives.

Job Responsibilities

• Conduct analysis on business imperatives and identified needs
• Determine the scope of work of specific learning interventions, including deliverables and timeframes, and conduct needs analysis .
• Deliver Learning and Development (L&D) solutions through  learning interventions that are aligned with business and cluster strategic intent.
• Apply L&D  practices by keeping abreast of industry trends (Financial sector and Education, Training & Development) and legislative requirements.
• Coordinate identified  L&D initiatives and cluster projects
• Enable role competence as described in the curricula per role
• Make recommendation to business by  identifying trends and providing  feedback on identified success factors, risks and gaps
• Make recommendations to the Learning and  Development Manager if  material should be developed in-house
• Consult with clients through regular interactions to develop an understanding of their business context, structure and needs
• Build and maintain relationships with internal stakeholders through consultation, understanding their requirements and accommodating needs.
• Build and maintain relationships in external stakeholders by ensuring contracted deliverables are met.
• Monitor own performance by tracking delivery against scheduled activities and  learning  evaluations and taking corrective actions when required.
• Meet required business needs by engaging with business and determining the preferred method / medium of learning transfer.
• Design and develop the required learning intervention, assessment and learning aids whilst ensuring they are appropriately positioned
• Determining objectives for learner, business outcome desired and level of learner audience.
• Obtain sign off of learning material/interventions by  relevant stakeholders.
• Determine if business areas would require change management interventions through analysis of current and (to-be) redesigned process maps.
• Plan utilisation of resources.
• Create an implementation plan/ learning proposal
• Mitigate risk by identifying deviations from contracted  plans and processes and escalating as required.
• Resolve work obstacles by putting contingency plans in place and managing on a case-by-case basis.
• Ensure accurate tracking and reporting of learning interventions
• Contribute to development of procedures, processes and standards
• Ensure accuracy of learning material content with regard to product, processes, systems and legislative requirements
• Support the achievement of the  business strategy, objectives and values
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses
• Contribute to a culture conducive to the achievement of transformation goals
• Participate and support corporate responsibility initiatives
• Seek opportunities to improve business processes and systems .

People Specification

• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant HR diploma or degree, specialisation in Learning and Development, ODETDP diploma /certificate, qualifications in area of specialisation e.g. Short Term Insurance; Investments; Executors; Financial Planning / Structuring

Essential Certifications
Preferred Certifications
Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that require an in depth evaluation of multiple factors
• Designed and Developed Learning Intervention
• Coordinating and gaining commitment from internal stakeholders
• Facilitation of workshop/training
• Coaching and Mentoring
• Change Management
• Writing business proposals.
• Conducting a needs analysis.
• Communicating complex information in writing and verbally
• Identifying trends.
• Using different approaches in new work situations

Minimum Experience Level

• 8-10 years of relevant financial services industry experience

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Industry specific knowledge
• Industry trends

Behavioural Competencies

• Operational Decision Making
• Managing Work
• Customer Focus
• Communication
• Adaptability
• Technical/Professional Knowledge and Skills

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Job Purpose

• To get results through a complete function (functional synergy), provide competitive advantage for the business, build flexibility and effectiveness of the process function, build
• functional state-of-the-art-results and credibility and understanding and value all subfunctions.To engage the future through functional best practice strategy and getting "tomorrow's
• results" through addressing "issues" today by building management foundation to deliver operational excellence and productivity

Job Responsibilities

• Deliver strategic results through team by translating strategy into operational and project plans and budgets.
• Manage resources, enable executing and achieve business strategy and associated metrics.
• Optimise value add by identifying and managing risk.
• Ensure business area comply with standards, policy and regulatory requirements.
• Ensure management of function by allocating work, organising department, driving
• productivity improvement and by smoothing day-to-day operations
• Solve problems through quality and timeous decisions, correcting actions and improving team results.
• Ensure direct reports understand and support Nedbank's vision, values and strategy.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Manage performance of direct reports and hold them accountable for managing the performance of their direct reports by implementing performance agreements and ensuring a clear vision.
• Identify own development needs.
• Share knowledge and insight with team members and management.
• Create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices.
• Improve work processes, productivity and reduce costs.
• Ensure proper financing of the function.
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Ensure ultimate delivery against the strategy.
• Ensure client expectations and Nedbank’s business requirement are met.
• Ensure self and team improve efficiency and productivity month on month.
• Ensure transformational target are met.
• Address issues raised in culture survey results and improve results year on year.
• Ensure a client service culture, delivering world-class service.
• Achieve business optimisation by reviewing and improving work processes and practices, by identifying areas of resource inefficiencies, and by promoting optimisation and multi-skilling,
• addressing capacity gaps.
• Improve stakeholder engagement.
• Deliver to client expectations through best practice services Build long term relations by managing client, service providers, partners and other stakeholder expectations.
• Ensure team work.
• Ensure trust and respect from department members, direct reports and managers.
• Communicate and build relationship networks.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees
Preferred Qualification

• BCom Informatics / B.Sc. Computer Science (Post-graduate) or equivalent

Type of Exposure

• Achieved Management and Process Results
• Built a high performance culture
• Built and maintained stakeholder relationships
• Delivered compliance risk management programmes and advice
• Designed Workforce Planning Solutions
• Improved Processes and Culture
• Managed Transformation & Innovation
• Managed Financial and Business Results
• Managed Leadership and Learning Results
• Managed Management & Process Results
• Managed budget
• Managed team
• Supported Transformation, Change and continued Improvement
• Provided operational support for Governance, Compliance and risk based assurance

Minimum Experience Level

• 4-8 years Process / Business Analysis / Project Management
• 10-15 years Business Management

Technical / Professional Knowledge

• Budgeting
• Client service management
• Communication Strategies
• Diversity management
• Governance, Risk and Controls
• Organisational behaviour theory
• Relevant regulatory knowledge
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Project Management

Behavioural Competencies

• Operational Decision Making
• Cultivating Networks and Partnerships
• Driving Execution
• Business Savvy
• Customer Focus
• Building Talent
• Establishing Strategic Direction
• Employment Equity Statement
• Preference to be given to underrepresented groups