Job Openings at Absa

Job Summary

• Junior SCF consultant responsible for reviews, new service provider onboarding and client engagements with the objective to become a senior structured commodity financier with own client base. The ideal candidate will have a BCom Hons degree in finance/similar with at least 3 years working experience in Commodity finance in an operations/ relationship management or transaction management role. It is critical that the applicant has a broad knowledge of the Agricultural sector and is fluent in Afrikaans at a business transaction level.

Job Description

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• To provide specialist advice and support in area of specialisation enabling the effective implementation of risk frameworks.

Job Description

• Risk and Control: Perform quarterly risk and control assessments, front to back for allocated business | Treasury Execution: Execute a wide array of product: Interest Rate Swaps, Bonds, Repos and FRNS | Stakeholder Management: Maintain professional relationship with stakeholders | Development of Technical and Product Knowledge: Proactively increase technical skills through active research | Projects: Execute allocated projects | : | : | :

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

The Premium Acquisition Banker is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by: 

•    Full accountability for owning & the delivery on all individual performance targets for the allocated portfolio of internal and external sales activities

•    Continuous collaboration with key internal and external stakeholders, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions

•    Uphold sales disciplines required to create and maintain sustainable relationships in relevance to customer and Pipeline Management

•    Proactive planning, solutioning, customer acquisitions management and relationship management 

•    Educate customers on Absa’s value proposition and digital adoption in area.
  
•    Represent ABSA as an Ambassador and Execute on Regional strategy with regards to external activities  

•    Actively contribute to Regional Performance through participation in regional (across BU’s) through regional activities/partnerships against defined outcomes based objectives.
Job Description

Planning and Growth

• Accountable for achievement of sales performance objectives in terms of sales solutioning for Core Middle Market and Retail Affluent Sales, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
• Actively attract new to bank clients and deliver sales growth in targeted segments by driving and converting internal and external sales opportunities
• Maintain and build existing customer portfolio of designated area/branch through proactive cross-selling activities
• Proactively plan for new sales acquisitions, and drive cross-sales to deliver on end-to-end fulfilment on sales and service targets
• Work across RBB BU’s (liaise) and coordinate sales and service opportunities (e.g. External Sales, Relationship Banking, AVAF, H/L etc.)
• Proactively identify cross sell opportunities of customer portfolios within respective branches/area and  execute on customer engagement plan
• Analyse sales achieved against targets agreed on a daily basis for new and existing clients. Discuss with the line manager, and include action plans to address any shortfalls in sales
• Establish networks to identify opportunities (e.g. events and forums) to support regional/area plan for sales delivery  
• Execute on internal and external sales campaigns and initiatives, in partnership regional and relevant HO teams
• As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
• Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
• Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
• Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
• Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework

Customer and Stakeholder Management

• Apply high quality of after-sales care and relationship management to all new and existing RBB customers, within portfolio/area
• Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and channels
• Diligently apply sales and service standard principles in execution of business objectives
• Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology 
• Professional represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
• Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
• Consistent engagement, with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes

Colleague

• Plan, communicate and execute internal and external sales activity, through close liaison with team relevant members
• Act as backup for other team members, as part of business contingency plan.
• Monitor Individual Sales Performance and support peers towards attainment of Team performance 
• Identify process efficiencies and share best practices within the Sales team 
• Proactively network & research to stay current on key areas of expertise 
• Live the Absa Values and support colleague  engagement through positive and collaborative team behaviour

Risk and Regulatory Management

• Ensure the mitigation of all related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
• Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures. 
• Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation

Education

• National Diplomas and Advanced Certificates: Banking (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Treasury risk analyst that uses statistical and financial methods to perform analytical reviews of regulatory returns and other treasury submissions in order to assess the accuracy of the information supplied and to identify underlying risks and trends. Summarise and articulate key observations and express an opinion on the submission.  Interact with the various stakeholders and risk owners involved.

Job Description

Analysis, Review and co-ordinate submission of regulatory returns and other treasury submissions

• Analyse and review the Liquidity and Interest risk regulatory returns / information to ensure the returns are complete, accurate and valid, drawing from source data and using Basel/Banks Act regulatory knowledge and expertise.
• Perform risk analysis and produce graphical views of returns in order to provide insights into underlying risks.
• Provide commentary on variance analysis on returns / information to the central bank and facilitate discussions
• Agree and implement processes to manage and oversee the gathering of information from Absa ARO entities for the compilation and preparation of relevant returns to the SARB (in support of their submissions to their regulatory authorities)
• Assist in the facilitation of sign-off on the monthly management information and analysis packs on the BA returns, drive the quality and accuracy and ensure the timely delivery for internal review.
• Assist with oversight and co-ordination of the submission of the central bank returns in terms of the regulations relating to banks and the submission of other regulatory information requested by central banks, for example supplementary documentation and ad-hoc queries.
• Coordinate activities for fulfilling requirements of internal and external audits or assessments.

Maintain and / or enhance processes and projects

• Ensure enhancements to current processes in order to achieve timely preparation and improved quality of review packs, which includes Information & Analysis and specified templates, e.g. Reconciliation templates, Regulatory Analytical Packs
• Assist with the population of monthly review packs and templates for internal reporting purposes to support continuous enhancement of the management information produced by the team and liaising with the relevant stakeholders.
• Identify processes requiring improvement, coordinate prioritisation and implementation of these improvements using appropriate tools, systems and techniques.
• Assist in developing policy and procedure manuals for all significant financial and operational processes that includes process flows, narrative, responsibilities and key risk performance indicators
• Conduct reviews and monitor compliance with approved business processes and control frameworks

Stakeholder Management

• Co-ordinate the communication between the ARO entities and Group Regulatory as it relates to the completion and / or review of regulatory returns.
• Review all formal correspondence between the entities in Africa and their respective regulators, prior to submission to the regulator
• Interact with all the regulatory areas to drive alignment between the organisation and adherence to the Group Regulatory strategy.

Knowledge & Skills:

• Knowledge / awareness of Basel and new regulatory developments and Banks Act and Regulations, Absa policies an standard requirements regarding regulatory reporting;
• High level of maturity able to interface to various levels of staff;
• Good knowledge of regulatory key Liquidity and Interest Rate risk
• Exceptional interpersonal & team working ability;
• The ability to work in a pressured and unstructured / structured environment and to cope with the demands of working to tight deadlines;
• Strong report writing and presentation skills

Education and experience:

• B Comm Accounting or
• B Comm Financial Management or
• B Comm Risk Management
• Preferable minimum of 3 -5 years’ experience in a Regulatory Reporting or Financial analytical environment
• No criminal record

Education

• Higher Diplomas: Financial Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To plan, manage and monitor the implementation of employee engagement and communication activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Communication Strategy: 

• Execute business unit communication strategies to drive consideration and business outcomes.
• Develop business unit marketing and communication plans with a clear focus to meeting business objectives.

Campaign proposition marketing execution: 

• Execute 360 integrated communication campaigns that change consumer perception, improve consideration and drive business outcomes.
• This role will have a specific focus on managing consumer education projects according to consumer financial education standards as they are in the Financial Sector Code.
• It also involves providing support to training providers and other stakeholders.
• The role also involves to apply the highest standards of controls and risk management practices and behaviours and embed a positive risk and control culture.

Qualification and experience:

• Minimum a Diploma – Marketing / Human Resources
• 3 to 5 years experience in the communication field

Education

• Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

•     Responsible for digital enablement of key facets of the Personal Loans business, including sales and service 
•     Accountable for the design, development, deployment of Personal  Loan’s customer journey’s and process flow’s across the respective digital channels. 
•     To enable the end to end fulfilment and implementation of the respective value propositions and ongoing implementation and management of new and existing features in the respective digital channels.
•     Drive full digitization and or automation of services and maintenance features of the Personal Loan products
•     Accountable for driving adoption /migration of PL  customers to digital channels /solutions
•     Responsible for ensuring end to end value chain enablement to support digital solutions (break out support)
•     Responsible for MI reporting for these channels
•     Drive PL visibility on Digital channels across different BU’s 
•     Introducing new digital channels/ capability to the offering via 3rd parties

Job Description

Accountability: Product Design and Development

• Provides the design and development of new and existing digital propositions, taking to market and run of compelling and commercially viable digital propositions spanning the product lifecycle;
• Drives innovation around the digital delivery of PL products and ensures the ensures clear and comprehensive business cases for such delivery
•  Accountable for all PL projects the relate to digital channels and these  accountabilities span, requirements, journeys, test scenarios, UAT testing and sign-off and change management and readiness
• Manage PL product hierarchy’s taking into account channel appropriateness and target market
• Responsible for the operational query resolution on all aspects relating to digital channel.
• Accountable for driving automation through capabilities such as robotics

Accountability: Product Management

• Collaborates with the respective stakeholders in ensuring that digital propositions seamlessly integrate into segment and sector value propositions and enables the acquisition and retention of customers in specific segments and sectors to support the targeted commercial and customer shapes.
• Manage marketing collateral of PL products via all digital channels
• Accountable for content, layout and effectiveness of the PL.co.za pages and ensures it is aligned to the “best in class”
• Management and coordination of activities relating to roll out of new products and product enhancements on the digital channels
• Provides exception reporting on rate and fee deviations and revenue leakage in maintaining key product performance indicators for the respective digital channels.
• Manage specific product back-book and clean-up initiatives via digital and ensuring these services are automated or digitized.
• To ensure optimal and compliant control environment across the digital channels that appropriately balance risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet
• Responsible for end to end MI reporting for these channels.

Accountability: Stakeholder Management

• Responsibility for monitoring client experience across the digital channels
• Ensures service delivery is in line with SLA’s.
• Drive interaction with all relevant Infrastructure areas across the business in addressing channel management requirements and priorities.
• Drive relevant communication related to changes or new feature implementations via the digital platforms
• Participate in Group-level activities and forums that impact the respective digital channel.
• Effectively communicate developments within areas of activity to all relevant internal and external stakeholders.

Accountability: Finance

• Monitor financial performance of channel within the Bank by reviewing financial KVD’s
• Compile Medium term plans (MTP) and Short Term Plans (STP) budgets on an annual basis
• and track performance against these budgets
• Quarterly compilation of Revised Annual Forecast (RAF)
• Understand financial impact of development and marketing activities in order to align with budgets available

Accountability: Product Strategy

• Responsible for expanding the PL digital footprint beyond APP, USSD and Web that meet the defined Retail Bank target market, customer segment needs and strategic and operational requirements which have been established via regular customer needs analysis and strategic reviews
• Manage the respective digital solutions by aligning to the product lifecycle stage i.e. from concept to back book
• Understand and interpret channels based on robust analysis and aligned with the respective portfolio strategy i.e. financial models, customer survey findings and overall product strategy resulting in informed recommendations as to the future direction/strategy of the channel and effectiveness thereof.
• Assume responsibility for performance monitoring and proactive management of the different digital channels by understanding the key performance drivers including behavioural trends, financial indicators and growth/performance metrics.
• Report to EXCO and relevant Product Head on the performance of the digital channels, via the monthly EXCO and Product Dashboard report on the individual products' performance and trends in the market.
• Perform all other duties as reasonably assigned

Minimum Requirements

• B-degree (NQF-level 7)
• 3 - 5 years Digital Design & Digital Product Management Experience
• 3 - 5 years Banking Product Development and or Management Experience

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required), Bachelor's Degree: Information Systems (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Provide complex advice and support in the positioning of proposition enablement operating models and frameworks in a broadly defined business functional strategy; enabling operating model, strategy and value chain formulation and alignment.

Job Description

• Drive and Develop Segment/Sector Strategies: Translate Group/Business Strategy into specific Sector/Segment business and operational goals, enabling our customer growth ambitions | Performance Metrics: Define customer specific metrics to monitor, track and improve on overall client experience | Stakeholder Management: Collaborate across Client, Product and other functions to ensure the creation of a seamless one bank experience for client | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | : | : | : | :

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To prepare specialised information for all stakeholders of the business for informed decision making and to support the business.

Job Description

You will be responsible for:

• Lead the Customer Support and user support teams
• Oversee Procurement system landscape
• Develop and support a program to provide colleagues with options around the entire purchase-to-pay lifecycle and best practice processes.
• Understand and interpret Business requirements into system enhancements, upgrades, and new design requirements.
• Manage production and maintenance of procurement catalogues
• Drive the usage of procurement catalogues and system adoption
• Provide 1st line support, expertise and training on P2P processes and systems across the procurement landscape.
• Design, deliver and maintain P2P processes, learning material and Intranet updates.
• Management of Incident / Request, and providing timely updates to users across all levels

You will have required Experience:

• Previous work experience in Purchasing, IT, Call Center or Customer Support
• Procure to Pay experience in Coupa and SAP is a must (3-5 years)
• Well versed in MS Office package
• Relevant qualifications and certifications
• High proficiency (writing and speaking) in English
• High customer service focus
• Excellent communications skills and well versed in English

What you’ll bring as a Colleague

• Autonomy and self-motivation
• Support and coach others
• Strong analytical skills
• Positive approach and strong team player
• Highly adaptable to change
• Strategic mindset

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client visits and engagement, portfolio performance management, reporting and executing of client requirements | Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis | Risk Management: Ensure that portfolio meets the required risk management standards | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development (where applicable) | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Opportunity in Talent Acquisition team at Absa Corporate and Investment Bank. Successful incumbent will assist Senior Talent Acquisition Partner will full recruitment value chain including advertising of roles, shortlisting, interviewing and client and candidate liaison. Suited to candidate with at least 5 years’ experience working in recruitment function ideally in a Corporate or Investment Banking environment. Strong organizational skills as well as ability to interact with senior stakeholders is essential

Job Description

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Customer Experience: To provide service excellence and achieve customer satisfaction | Quality assurance: Complete quality assurance against defined timelines and standards | : | : | : | : | :

Education

• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
• Absa Bank Limited reserves the right not to make an appointment to the post as advertised