Job Openings at Discovery Limited

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1 year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Areas of responsibility may include but not limited to

Strategic

• Support the Procurement Manager with developing and implementing commodity sourcing strategies based on existing and forecasted spend.
• Assist with optimising sourcing per category spend analysis and optimisation with a total cost of ownership approach.
• Participate on cross-functional teams to ensure that Discovery is leveraging spend and driving best value.
• Support internal customers for the sourcing of goods and services by following established and approved procurement policies and procedures in order to provide the lowest cost consistent with quality and service requirements while maintaining good supplier relations.
• Optimise procurement savings.
• Maintain effective working relationships with external customers and /or suppliers with a view to assess or improve the quality of the procurement and purchasing.
• Work with cross functional team with the aim to increase contract coverage and process efficiency.
• Assist with preparation of monthly reports for exco and recommend areas of improvement for the procurement division.

Administration

• Chairing daily, weekly or monthly procurement forums which review procurement requests for purchase orders, for the categories under management.
• Review planned orders, create requisitions for purchased items, capture new purchase orders and assign for approval.
• Facilitate interactions with suppliers and internal business stakeholders on a daily basis to resolve transactional issues and gather critical information (invoices, tracking info, tax docs etc.)
• Contract pricing validation for all purchase requests under category management.
• Request competitive quotes and proposals.
• Matching and receipting of orders for payment to ensure payments are made in required 30 days.
• Creating catalogues for service providers against which they can purchase items within the portfolio.

B-BBEE

• Engaging vendors that do not meet the minimum B-BBEE requirements to agree on a plan to improving their B-BBEE levels.
• Scanning the market to identify vendors that we could onboard to help us reach our shortfalls.
• Recommending vendors to take part in RFP and other sourcing processes.

Contract Management

• Work with internal business stakeholder to ensure 80% of spend with suppliers is under contract.
• Engaging with suppliers for contracts renewal prior to expiration.

Managed Spend under procurement

• Meeting with business areas to see how we can influence and increase spend within the areas.
• Discussing the procurement policy and process with the various business areas to use this as part of the compliance.

Savings

• Developing category strategies that will assist in reaching the required savings targets.
• Recording savings achieved into the relevant registers once approved and signed off by business areas.
• Meeting with vendors to see how we can reduce our overall costs and Total cost of ownership (TCO).

Supplier Relationship Management

• Conducting Quarterly Business Reviews (QBR) with strategic suppliers to identify changes in the environment that could impact on Discovery.
• Where suppliers are not meeting the required SLA’s to meet with vendors to provide a remedial plan on how to rectify this.

Reporting

• Development and generate monthly, weekly, ad-hoc reports for business units and Procurement Management Team

Personal Attributes and Skills

• Must be able to operate independently and under pressure
• Able to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness
• Strong negotiation skills at all levels
• Must have a strong understanding of contract management and risk mitigation
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements
• Must be decisive and driven by deadlines
• Must be willing to challenge ideas and provide suggestions which are in the best interests of the company
• Ability to work collaboratively with internal customers and other procurement professionals
• Must exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers

Education and Experience

• Qualification in Supply Chain preferred, preferably CIPS accredited.
• 5 years procurement experience, with at least 2 years a commodity specialist
• Demonstrated experience in developing and implementing sourcing strategies which resulted in a world-class supply base that continually exceeded cost, quality, delivery and service objectives.

go to method of application »

Areas of responsibility may include but not limited to:

• Investigating allegations of healthcare fraud against Discovery
• Doing administrative tasks
• Following up on leads regarding allegations of healthcare fraud
• Conducting investigations into all aspects pertaining to healthcare fraud
• Instituting measures to prevent fraud
• Confronting perpetrator/s and taking necessary action where applicable
• Analyzing data to identify possible fraudulent trends i.e. coding, drugs analysis etc.
• Collecting, evaluating and handling of evidence
• Ability to identify fraudulent/suspicious claims profiles

Personal attributes and skills – Discovery Person

• Plans activities and projects well in advance and takes account of possible changing circumstances
• Easily establishes good relationships with customers and staff
• Ability to communicate clearly and concisely
• Focuses on customer needs and satisfaction
• Probes for further information or greater understanding of a problem
• Assertive
• Takes initiative and works under own direction
• Keeps emotions under control during difficult situations
• Diplomatic
• Knowledge of Medical Aid industry
• Good understanding of healthcare legislation

 Education and Experience

Minimum:

• 2 years’ experience in the healthcare environment
• Clinical qualification
• Good understanding of claims and NHRPL coding
• Understanding of healthcare investigations

go to method of application »

Areas of responsibility may include but not limited to

Strategic

• Support the Procurement Manager with developing and implementing commodity sourcing strategies based on existing and forecasted spend.
• Assist with optimising sourcing per category spend analysis and optimisation with a total cost of ownership approach.
• Participate on cross-functional teams to ensure that Discovery is leveraging spend and driving best value.
• Support internal customers for the sourcing of goods and services by following established and approved procurement policies and procedures in order to provide the lowest cost consistent with quality and service requirements while maintaining good supplier relations.
• Optimise procurement savings.
• Maintain effective working relationships with external customers and /or suppliers with a view to assess or improve the quality of the procurement and purchasing.
• Work with cross functional team with the aim to increase contract coverage and process efficiency.
• Assist with preparation of monthly reports for exco and recommend areas of improvement for the procurement division.

Administration

• Chairing daily, weekly or monthly procurement forums which review procurement requests for purchase orders, for the categories under management.
• Review planned orders, create requisitions for purchased items, capture new purchase orders and assign for approval.
• Facilitate interactions with suppliers and internal business stakeholders on a daily basis to resolve transactional issues and gather critical information (invoices, tracking info, tax docs etc.)
• Contract pricing validation for all purchase requests under category management.
• Request competitive quotes and proposals.
• Matching and receipting of orders for payment to ensure payments are made in required 30 days.
• Creating catalogues for service providers against which they can purchase items within the portfolio.

B-BBEE

• Engaging vendors that do not meet the minimum B-BBEE requirements to agree on a plan to improving their B-BBEE levels.
• Scanning the market to identify vendors that we could onboard to help us reach our shortfalls.
• Recommending vendors to take part in RFP and other sourcing processes.

Contract Management

• Work with internal business stakeholder to ensure 80% of spend with suppliers is under contract.
• Engaging with suppliers for contracts renewal prior to expiration.

Managed Spend under procurement

• Meeting with business areas to see how we can influence and increase spend within the areas.
• Discussing the procurement policy and process with the various business areas to use this as part of the compliance.

Savings

• Developing category strategies that will assist in reaching the required savings targets.
• Recording savings achieved into the relevant registers once approved and signed off by business areas.
• Meeting with vendors to see how we can reduce our overall costs and Total cost of ownership (TCO).

Supplier Relationship Management

• Conducting Quarterly Business Reviews (QBR) with strategic suppliers to identify changes in the environment that could impact on Discovery.
• Where suppliers are not meeting the required SLA’s to meet with vendors to provide a remedial plan on how to rectify this.

Reporting

• Development and generate monthly, weekly, ad-hoc reports for business units and Procurement Management Team

Personal Attributes and Skills

• Must be able to operate independently and under pressure
• Able to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness
• Strong negotiation skills at all levels
• Must have a strong understanding of contract management and risk mitigation
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements
• Must be decisive and driven by deadlines
• Must be willing to challenge ideas and provide suggestions which are in the best interests of the company
• Ability to work collaboratively with internal customers and other procurement professionals
• Must exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers

Education and Experience

• Qualification in Supply Chain preferred, preferably CIPS accredited.
• 5 years procurement experience, with at least 2 years a commodity specialist
• Demonstrated experience in developing and implementing sourcing strategies which resulted in a world-class supply base that continually exceeded cost, quality, delivery and service objectives.

go to method of application »

Areas of responsibility may include but not limited to

Strategic

• Support the Procurement Manager with developing and implementing commodity sourcing strategies based on existing and forecasted spend.
• Assist with optimising sourcing per category spend analysis and optimisation with a total cost of ownership approach.
• Participate on cross-functional teams to ensure that Discovery is leveraging spend and driving best value.
• Support internal customers for the sourcing of goods and services by following established and approved procurement policies and procedures in order to provide the lowest cost consistent with quality and service requirements while maintaining good supplier relations.
• Optimise procurement savings.
• Maintain effective working relationships with external customers and /or suppliers with a view to assess or improve the quality of the procurement and purchasing.
• Work with cross functional team with the aim to increase contract coverage and process efficiency.
• Assist with preparation of monthly reports for exco and recommend areas of improvement for the procurement division.

Administration

• Chairing daily, weekly or monthly procurement forums which review procurement requests for purchase orders, for the categories under management.
• Review planned orders, create requisitions for purchased items, capture new purchase orders and assign for approval.
• Facilitate interactions with suppliers and internal business stakeholders on a daily basis to resolve transactional issues and gather critical information (invoices, tracking info, tax docs etc.)
• Contract pricing validation for all purchase requests under category management.
• Request competitive quotes and proposals.
• Matching and receipting of orders for payment to ensure payments are made in required 30 days.
• Creating catalogues for service providers against which they can purchase items within the portfolio.

B-BBEE

• Engaging vendors that do not meet the minimum B-BBEE requirements to agree on a plan to improving their B-BBEE levels.
• Scanning the market to identify vendors that we could onboard to help us reach our shortfalls.
• Recommending vendors to take part in RFP and other sourcing processes.

Contract Management

• Work with internal business stakeholder to ensure 80% of spend with suppliers is under contract.
• Engaging with suppliers for contracts renewal prior to expiration.

Managed Spend under procurement

• Meeting with business areas to see how we can influence and increase spend within the areas.
• Discussing the procurement policy and process with the various business areas to use this as part of the compliance.

Savings

• Developing category strategies that will assist in reaching the required savings targets.
• Recording savings achieved into the relevant registers once approved and signed off by business areas.
• Meeting with vendors to see how we can reduce our overall costs and Total cost of ownership (TCO).

Supplier Relationship Management

• Conducting Quarterly Business Reviews (QBR) with strategic suppliers to identify changes in the environment that could impact on Discovery.
• Where suppliers are not meeting the required SLA’s to meet with vendors to provide a remedial plan on how to rectify this.

Reporting

• Development and generate monthly, weekly, ad-hoc reports for business units and Procurement Management Team

Personal Attributes and Skills

• Must be able to operate independently and under pressure
• Able to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness
• Strong negotiation skills at all levels
• Must have a strong understanding of contract management and risk mitigation
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements
• Must be decisive and driven by deadlines
• Must be willing to challenge ideas and provide suggestions which are in the best interests of the company
• Ability to work collaboratively with internal customers and other procurement professionals
• Must exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers

Education and Experience

• Qualification in Supply Chain preferred
• 1 year procurement experience
• Demonstrated experience in developing and implementing sourcing strategies which resulted in a world-class supply base that continually exceeded cost, quality, delivery and service objectives.

go to method of application »

Areas of responsibility may include but are not limited to

• Designs processes that are innovative, efficient and which leverage the digital revolution.
• Conducts detailed data analysis, design and modelling of the critical support processes.
• Uses best practice research to drive designs and collaboration.
• Facilitates and participates in design driven workshops / meetings.
• Documents processes and other design artefacts which include role mapping and functional mapping.
• Extracts business requirements and functional specifications as input into systems development.
• Deeply understands integration areas and is able to adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity.
• Aligns with the SDLC Project methodology.
• Proactively engages with all stakeholders in meetings and workshops.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process.
• Is able to effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.

Technical Skills

• Business analysis
• Process design
• Business design
• Understanding of systems supporting banking processes
• Data analysis and modelling skill
• Skill in using Sparx enterprise architect.
• Skill in using JIRA
• Agile methodology

Education and Experience

• At least 5 years’ experience in business analysis or process design OR at least 5 years as a functional     consultant.
•  Retail banking experience OR Behavioural / rewards program experience
• Experience in working on IT implementation projects.
• Any bachelor’s degree related to business analysis, process design, engineering.
• Honours degree
• Agile Methodology Certification
• Understanding of systems supporting banking processes