Job Openings at The Payments Association of South Africa (PASA)

Overall job purpose

To support the Industry Learning and Capacity Building team with the administration of certificate programmes and any further projects related to learning and capacity development in the payments industry. The role will work on administration, student, and faculty support and subject matter expertise support. Working together with the Learning and Development Specialist to run the Payments Association of South Africa (PASA) Certificate programmes by developing calendars, registering students, ensuring payments are made, running virtual sessions, and managing the Academy inbox. Ad-hoc requirements relating to the delivery of the Capacity Building Strategy and Plan.

Responsibilities:

• Develop and manage the project plans, repository, and sharing of access with internal and external stakeholders for all programmes that need to be managed.
• Develop project plans for all projects, update plans, distribute action items and follow up, and ensure version control.
• Scheduling recurring and ad-hoc meetings for all programmes.
• Work with the Manager to create programme reports for each intake that contribute to the scorecard and PASA report.
• Track all data and stats for programmes and students.
• Co-create and manage programme calendars.
• Co-create and support orientation, graduations, Subject Matter Experts (SME) sessions, and faculty sessions.
• Help to drive project outcomes and deadlines through project plans, action items, and follow-ups.
• Coordinates and collaborates solutions for challenges.
• Manages the Academy inbox with Learning and Development Specialist.
• Solves for or escalates technical and content queries.
• Assists with planning, implementation and management of new learning projects which may include for example new PASA learning platforms.
• Understand finance systems and process flows.
• Works with the registration system and processes registrations.
• Engages with students , their companies finance and procurement teams and PASA Finance to raise and process invoices.
• Tracks progress of registrations against targets and engages with manager around marketing of programmes.
• Processes marksheets, statement of results, certificate lists for graduation.
• Understands programme architecture and provide insights on improvements and changes.
• Support faculty and students.
• Understands the assessment process.
• Understands procurement policy, and manages the processing of invoices through requisitions. Ensures timeous payment of faculty.
• Manages multiple stakeholders' needs, priorities and expectations through strong communication and interpersonal skills.
• Collaborates with multiple stakeholders to understand Compliance, Risk and Governance and Finance policies as they apply to our systems and processes.
• Ad-hoc admin related to all projects the Industry Learning and Capacity building team manage.

Key attributes:

Education and experience

• 5+ years of experience as a learning or faculty administrator.
• Relevant project co-ordination experience will be advantageous.
• Experience in student Learning Management Systems or Student Information Systems.
• A relevant tertiary qualification from a recognised Institution.

Knowledge:

• Strong knowledge of project management tools
• Knowledge of various components of event planning
• Strong facilitation presentation knowledge and skills to run meetings, develop action plans, report and raise risks.

Skills

• Strong attention to detail.
• Project Management Skills.
• Strong stakeholder management and communication.
• Analytical thinking and problem-solving – with a future focus (not only solving for the present).
• Detail-oriented and committed to a high level of accuracy.
• Personal organisation and time management discipline.
• Good communication skills (verbal and written).
• Good interpersonal and consultative skills.
• Strong facilitation and presentation skills.
• Team orientation with the ability to motivate others towards performance.
• Ability to work independently.
• Ability to work under pressure and on multiple priorities simultaneously.
• Demonstrating resilience.

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Overall job purpose

The Payments Association of South Africa (PASA) is responsible for the design, implementation, maintenance and support services for the National Payment System (NPS) of South Africa, PASA members and the greater payments industry of South Africa. The functions of PASA also contribute to the safety, efficiency, and effectiveness of the global financial system in which South Africa participates.

The key areas of responsibility entail managing governance, risk management, regulatory compliance and operations of the NPS of South Africa. These functions are fulfilled through various PASA structures, payment industry forums as well as strategic projects in the payments industry.

PASA payment system environments also provide subject matter expertise, services and support to other PASA functions and areas namely: Research and Strategy, Legal, Communication and Change Management, Risk and Fraud, Member Registration, Project Management and Compliance.

Responsibilities

Programme Management – Payments Industry Body (PIB) Programme

• Establish the Programme Management Office of the PIB and manage the execution of the PIB Programme transition plan.
• Establish and implement the governance required to manage the PIB programme.
• Oversees the ongoing co-ordination of required governance, decision-making processes for the programme work streams and forums in place.
• Execute the end-to-end project management functions of the programme.
• Oversee the administrative functions required to support the programme.
• Manage the programme budget in line with the finance policies.
• Manage programme risks identification and ensure the appropriate mitigation actions are identified and implemented.
• Ensure delivery of the programme workstreams is in accordance with the set objectives.
• Deliver the programme reporting as required by internal and external stakeholders as well as forums.
• Support the effective communication with stakeholders (internal and external) as required.
• Ensure the PIB programme is adequately resourced to fulfil its functions and obligations.

Payments Operations Management

• To lead and manage the end-to-end payments operation functions and services of PASA by:
• Support the PASA payments operation environment to deliver on the management and administration services mandate, for PASA structures, committees and forums.
• Establish and ensure adherence to governance, policies, standards and service level agreements.
• Custodianship of the administration standards, processes, services and delivery thereof across the payments operation environment of PASA, PASA structures, committees and forums.
• Custodianship of the PASA Member Portal that provides the primary platform for engagement and services provided to PASA Members.
• Custodianship of the end-to-end payments operation processes, including continuous optimisation for efficiency and effectiveness for the services rendered by PASA
• Coordinate and manage alignment of payments operation processes and administration functions across the PASA environment.
• Develop and deliver Management Information System (MIS) and reporting required to effectively monitor and manage the services of payments operation environment.
• Ensure effective stakeholder engagement and management, internally and externally.
• Conduct ongoing research and optimisation of processes, standards and technology for efficiency, effectiveness and continuous improvement of the payment operations and administration functions.

Key attributes

Education and experience:

• Degree (NQF 7) in Management or Commerce
• 3 - 5 years experience in Programme/Project Management
• 3 – 5 years experience in Operations Management
• Experience in payment systems (as defined by the National Payment System of SA) will be an advantage.

Knowledge:

• Advanced Microsoft 365 suite of products (Visio, MS Project, Excel, PowerPoint, Word)
• Process Management (define, develop, execute and optimise)
• Processes Mapping (including relevant tools)
• Project Management (including relevant tools)
• Business analysis
• Research methodologies
• Knowledge of the National payment system (NPS) of South Africa
• Knowledge of regulatory, legislative and governance landscape in the payments industry of South Africa

Skills:

• Team Leadership and orientation with ability to motivate others towards performance.
• Strong stakeholder management
• Analytical thinking and problem solving
• Detail-oriented
• Ability to integrate strategy and operational components into delivery
• Personal organisation and time management
• Good communications skills (verbal and written)
• Good interpersonal and consultative skills
• Strong facilitation & presentation skills
• Ability to work independently
• Ability to work under pressure and on multiple priorities as the same time