Learning And Development Administrator at The Payments Association of South Africa (PASA)

Overall job purpose

To support the Industry Learning and Capacity Building team with the administration of certificate programmes and any further projects related to learning and capacity development in the payments industry. The role will work on administration, student, and faculty support and subject matter expertise support. Working together with the Learning and Development Specialist to run the Payments Association of South Africa (PASA) Certificate programmes by developing calendars, registering students, ensuring payments are made, running virtual sessions, and managing the Academy inbox. Ad-hoc requirements relating to the delivery of the Capacity Building Strategy and Plan.

Responsibilities:

• Develop and manage the project plans, repository, and sharing of access with internal and external stakeholders for all programmes that need to be managed.
• Develop project plans for all projects, update plans, distribute action items and follow up, and ensure version control.
• Scheduling recurring and ad-hoc meetings for all programmes.
• Work with the Manager to create programme reports for each intake that contribute to the scorecard and PASA report.
• Track all data and stats for programmes and students.
• Co-create and manage programme calendars.
• Co-create and support orientation, graduations, Subject Matter Experts (SME) sessions, and faculty sessions.
• Help to drive project outcomes and deadlines through project plans, action items, and follow-ups.
• Coordinates and collaborates solutions for challenges.
• Manages the Academy inbox with Learning and Development Specialist.
• Solves for or escalates technical and content queries.
• Assists with planning, implementation and management of new learning projects which may include for example new PASA learning platforms.
• Understand finance systems and process flows.
• Works with the registration system and processes registrations.
• Engages with students , their companies finance and procurement teams and PASA Finance to raise and process invoices.
• Tracks progress of registrations against targets and engages with manager around marketing of programmes.
• Processes marksheets, statement of results, certificate lists for graduation.
• Understands programme architecture and provide insights on improvements and changes.
• Support faculty and students.
• Understands the assessment process.
• Understands procurement policy, and manages the processing of invoices through requisitions. Ensures timeous payment of faculty.
• Manages multiple stakeholders' needs, priorities and expectations through strong communication and interpersonal skills.
• Collaborates with multiple stakeholders to understand Compliance, Risk and Governance and Finance policies as they apply to our systems and processes.
• Ad-hoc admin related to all projects the Industry Learning and Capacity building team manage.

Key attributes:

Education and experience

• 5+ years of experience as a learning or faculty administrator.
• Relevant project co-ordination experience will be advantageous.
• Experience in student Learning Management Systems or Student Information Systems.
• A relevant tertiary qualification from a recognised Institution.

Knowledge:

• Strong knowledge of project management tools
• Knowledge of various components of event planning
• Strong facilitation presentation knowledge and skills to run meetings, develop action plans, report and raise risks.

Skills

• Strong attention to detail.
• Project Management Skills.
• Strong stakeholder management and communication.
• Analytical thinking and problem-solving – with a future focus (not only solving for the present).
• Detail-oriented and committed to a high level of accuracy.
• Personal organisation and time management discipline.
• Good communication skills (verbal and written).
• Good interpersonal and consultative skills.
• Strong facilitation and presentation skills.
• Team orientation with the ability to motivate others towards performance.
• Ability to work independently.
• Ability to work under pressure and on multiple priorities simultaneously.
• Demonstrating resilience.