Job Opportunities at Genesis Analytics

ROLE DESCRIPTION:

• The Learning and Development Manager will be responsible for designing, implementing, and managing the organization's learning and development programs. They will work closely with internal stakeholders to identify training needs and develop solutions to improve the skills and knowledge of employees at all levels and to enhance organisational learning and capabilities. The Learning and Development Manager will also be responsible for setting the strategy for the L&D program, evaluating the effectiveness of training programs and making recommendations for continuous improvement.

Requirements

KEY REQUIREMENTS & ROLE RESPONSIBILITIES:

• Develop and implement learning and development programs that align with the organization's strategic objectives and priorities, thereby promoting the company’s culture and values.
• Identify and assess training needs through consultation with internal stakeholders, including Partners and senior leadership, fostering inter-practice communication and cooperation.
• Design and administer skills gap assessments with employees to create individualized training plans needed to strengthen their existing skills or learn new ones.
• Design and develop training materials, including presentations, handouts, e-learning modules, and job aids.
• Deliver training sessions and workshops to employees at all levels of the organization, using a variety of methods, including classroom, online, and on-the-job training.
• Collaborate with subject matter experts and external vendors to source and deliver specialized training programs, as needed.
• Evaluate the effectiveness of training programs, using a variety of metrics, and make recommendations for continuous improvement.
• Provide regular reports to senior management on learning impact in the organisation.
• Improve and lead Genesis’ mentorship program.
• Develop and manage a training portal and Learning Management System (LMS), including course creation and maintenance, user management, and reporting.
• Develop and manage the learning and development budget, ensuring that programs are delivered within budgetary constraints.
• Develop and manage Genesis’ alumni platforms and online community of practice; monitoring community access and behaviours, as well as encouraging the sharing of content, questions, and connections amongst its members.
• Keep up-to-date with industry trends and best practices in learning and development.

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES:

• Strong academic background – postgraduate degree as a minimum in Education, Instructional Design, or Learning & Organizational Development, or in related field.
• Minimum of 5 to 10 relevant years of progressive experience in human resource management, learning, training or related areas, with a focus on learning and development.
• Professional services firm experience would be preferred
• Strong familiarity with designing, developing and implementing learning and development materials, both digital and offline.
• Outstanding interpersonal skills to build cross-functional relationships, superb partnering and teaming skills, and ability to influence others.
• Strong research, analytical and lateral thought processes, as well as sound problem solving and judgement skills.
• Excellent English communication and writing skills, as well as facilitation and presentation skills to deliver in-house trainings and drive results through learning.
• Tech-savvy and proficient in MS Office applications, Learning Management Systems (LMS), and other on-demand, online meeting, web conferencing, and video conferencing applications that can facilitate communication and learning.
• Experience in evaluating the effectiveness of training programs, using a variety of metrics.
• Proactive self-starter who can be assertive, with excellent attention to detail.
• Strong planning and organisational skills, with the ability to prioritise and manage multiple, complex projects simultaneously in a fast-paced environment.
• Ability to work under pressure to tight deadlines.
• Perseverance and resilience.
• Professional, ethical and confidential approach to dealing with sensitive information – a high degree of confidentiality

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What you will do

You will work with Genesis colleagues to acquire, lead and deliver consulting projects to help our clients unlock and realise digital economy opportunities. You will do this by helping our clients to identify compelling tech-enabled opportunities to achieve their development objectives, scope the requirements for these opportunities to scale inclusively, design implementation plans to realise the opportunities, and assist with implementation support. You will oversee rigorous problem solving, strategy and programme design, and implementation support projects by leveraging Genesis’ problem solving and project management toolkit, collaborating with C0DE colleagues and building networks of partners. The intended result of this is that growing African populations will have better access to income-generating work and services through the smart application of digital technology. In each project, you will:

• Ensure service excellent and delivery;
• Manage interactions and negotiations with clients;
• Performance manage the team and team members;
• Ensure project profitability and efficiency;
• Assess and structure the problem to be solved, and approach to the analysis of data and information, testing and refining hypotheses, and drafting and communicating conclusions and recommendations to the client.

In some cases, you will travel to do this, usually with colleagues.

You will also lead work in:

• Business development in digital economy development, including responsibility for developing new client relationships and leading proposals;
• Identifying new approaches to digital economy development and incorporating these into our project work, as well as thought leadership articles, conference presentations, or innovative products for clients.
• Practice organisation, including working on practice strategy, business systems, recruiting, nurturing and managing consultants, and building and leading new specialisms in digital economy development.

You will also make a contribution to wider firm strategy and organisation.

We offer you a steep learning curve while providing an opportunity to make a difference. We will invest in your professional development. We offer meaningful work with professional, talented and supportive teams; mentoring and regular feedback from partners; structured training and coaching programmes; and a career ladder. You will learn:

• How to structure and solve problems in a rigorous and collaborative way that actually leads to realising value.
• How to work effectively in diverse, lean, agile and professional teams.
• How to communicate effectively with colleagues and clients.
• About your own work and leadership styles and preferences.
• Specialist technical skills in digital economy development.

We hire managers with the expectation that they can become partners at Genesis. Genesis offers a highly rewarding, challenging and flexible career. Working with your mentor, we encourage you to explore living and working in different locations, and deepening and complementing your specialised skills and knowledge in digital economy development.

Requirements

• We are looking for a dynamic individual with a consulting background who is passionate about digital economy opportunities to join our Centre of Digital Excellence team.

KEY REQUIREMENTS:

• The successful candidate must have a background in consulting with an understanding of how to scope, execute and manage consulting assignments. This includes business development for winning consulting assignments, managing the activities and outputs of junior team members, and engaging with clients.
• The ideal candidate will have experience in digital economy opportunities, particularly those relating to digital work opportunities (including formal work opportunities in tech, gig economy opportunities across a variety of skill levels, IT-enabled services, and digital applications supporting SMMEs in sectors like agriculture and tourism) or digital service delivery (digital health, digital education or digital social services). They will also have experience in the enablers required for these opportunities to be scaled inclusively (tech policy and regulation, digital skills development, digital infrastructure and inclusion, innovative business models, etc.). 
• The ideal candidate will be located in one of Genesis’ offices - Nairobi,  Johannesburg, Lagos, Abidjan or London - but must be willing to occasionally travel for assignments and spend some time at the Genesis head office in Johannesburg. 

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES:

• 4-6 years of experience essential
• At least 4 years of consulting experience
• At least two years of experience in digital economy opportunities
• Experience with business development - identifying consulting opportunities, building relationships with client organisations, leading proposal formulation and contracting
• Experience working with African governments and international development organisations beneficial
• Master’s degree in Economics, Law, Development, Public Policy or a related discipline
• Ability to travel
• Excellent project and people management abilities
• Strong problem solver and critical thinker
• Excellent written and verbal communication skills
• Ability to lead and manage small teams

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What you will do

You will work with Genesis colleagues to acquire, lead and deliver consulting projects to help our clients to grow the opportunity for global business services delivered in Africa. You will do this by helping our clients to identify specific opportunities for international BPO and digital outsourcing operators to invest in Africa, or for African operators to break into the export market. You will oversee rigorous problem solving, strategy and intervention design, and implementation support projects by leveraging Genesis’ problem solving and project management toolkit, collaborating with C0DE colleagues and building networks of partners. The intended result of this is that growing African populations will have better access to income-generating work through global business services. In each project, you will:

• Ensure service excellent and delivery;
• Manage interactions and negotiations with clients;
• Performance manage the team and team members;
• Ensure project profitability and efficiency;
• Assess and structure the problem to be solved, and approach to the analysis of data and information, testing and refining hypotheses, and drafting and communicating conclusions and recommendations to the client.

In some cases, you will travel to do this, usually with colleagues.

You will also lead work in:

• Business development for our global business services offering, including responsibility for developing new client relationships and leading proposals;
• Identifying new approaches to job creation through global business services and incorporating these into our project work, as well as thought leadership articles, conference presentations, or innovative products for clients.
• Practice organisation, including working on practice strategy, business systems, recruiting, nurturing and managing consultants, and building and leading new specialisms in digital economy development.

You will also make a contribution to wider firm strategy and organisation.

We offer you a steep learning curve while providing an opportunity to make a difference. We will invest in your professional development. We offer meaningful work with professional, talented and supportive teams; mentoring and regular feedback from partners; structured training and coaching programmes; and a career ladder. You will learn:

• How to structure and solve problems in a rigorous and collaborative way that actually leads to realising value.
• How to work effectively in diverse, lean, agile and professional teams.
• How to communicate effectively with colleagues and clients.
• About your own work and leadership styles and preferences.
• Specialist technical skills in global business services.

We hire managers with the expectation that they can become partners at Genesis. Genesis offers a highly rewarding, challenging and flexible career. Working with your mentor, we encourage you to explore living and working in different locations, and deepening and complementing your specialised skills and knowledge in global business services.

Requirements

• We are looking for a dynamic individual with a consulting background who is passionate about the opportunity for BPO and digital outsourcing to deliver jobs at scale in Africa to join our Centre of Digital Excellence team.

KEY REQUIREMENTS

• The successful candidate must have a background in consulting with an understanding of how to scope, execute and manage consulting assignments. This includes business development for winning consulting assignments, managing the activities and outputs of junior team members, and engaging with clients. 
• The ideal candidate will have experience in the business process outsourcing (BPO) and IT-enabled services sector. They will also have experience in the enablers required for the sector to generate jobs by capturing a great share of the global demand for outsourced services (such as investment promotion and facilitation, government incentives, impact sourcing, IT and physical infrastructure, etc.).  
• The ideal candidate will be located in one of Genesis’ offices - Nairobi,  Johannesburg, Lagos, Abidjan or London - but must be willing to occasionally travel for assignments and spend some time at the Genesis head office in Johannesburg. 

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES:

• 4-6 years of experience essential
• At least 4 years of consulting experience
• At least two years of experience in global business services sectors
• Experience with business development - identifying consulting opportunities, building relationships with client organisations, leading proposal formulation and contracting
• Experience working with international BPO and digital outsourcing operators, African governments and international development organisations beneficial
• Master’s degree in Economics, Law, Development, Public Policy or a related discipline
• Ability to travel
• Excellent project and people management abilities
• Strong problem solver and critical thinker
• Excellent written and verbal communication s

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ROLE DESCRIPTION:

• Currently Genesis is experiencing exponential growth and an exciting new strategic direction. This means our processes, systems and policies in various areas need to catch up. We are looking for temporary support to help us getting up to speed with these initiatives, for example with Duty of Care, our new Project Management system, inductions, data management, company events, the development and updating of policies, database development, etc. It will entail a varied range of requests, with priorities potentially changing on a regular basis. We are therefore looking for a flexible and hands-on candidate who is eager to get stuck in with a variable portfolio of responsibilities. The successful candidate may also need to assist with the set-up of a new delivery unit within Group Services, which can result in a permanent Project Management position.

This is initially a 6 month fixed term contact with the potential to extend into a permanent role depending on the business needs and will be based in London or Johannesburg.

Requirements

• Coordination and organisation of a multitude of internal projects and requests for support at any given time.
• Act as first point of contact for each of these individual projects for the internal stakeholders.
• Provide input into the development and improvement of processes and policies for the effective administration and management of our central activities moving forward.
• Conduct research and gather information as needed.
• Assist in the set-up and design of Duty of Care, Risk Management and Travel Management processes for short term technical support projects.
• Coordinate the development and population of external consultant databases and trusted supplier databases.
• Assistance in the development and standardisation of work plans, activity flow charts, and other project management templates.
• Populate and update relevant intranet pages.
• Assist with onboarding and induction processes where needed.
• Provide HR and bid support as requested.
• Provide ad hoc support to the Office Manager based in Johannesburg.
• Perform any other duties as assigned

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL

COMPETENCIES

• Ability to be flexible with a desire to take on new challenges.
• A self-starter, with the ability to work effectively as part of a team.
• Experience of managing multiple projects simultaneously to meet tight deadlines without compromising quality.
• Proven ability to work in a busy fast-paced environment, demonstrating a solutions driven and positive attitude that allows for initiative and resilience.
• A highly organised and structured approach to work and an ability to work under pressure, meticulous attention to detail.
• Demonstrable experience in managing your own workflow and ability to complete requirements within set timescales.
• Demonstrable confident and clear communication skills, both written and verbal.
• Proficient in the use of all Microsoft Office and Google suite applications.
• Confident working across geographies, cultures and time zones.
• Comfortable working with colleagues face-to-face and virtually.

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What you will do

You will work with Genesis colleagues to acquire, lead and deliver consulting projects to help our clients unlock and realise value in human development, by helping governments and their partners spend enough, spend well, and access innovative sources and modes of financing, while understanding how population dynamics and economic change will affect requirements and resources. You will oversee rigorous economic and statistical analysis of data and reports using both conceptual and quantitative approaches. The intended result of this is that marginalised populations will have access to better social sector services. In each project, you will: 

• Ensure service excellent and delivery;
• Manage interactions and negotiations with clients;
• Performance manage the team and team members;
• Ensure project profitability and efficiency;
• Assess and structure the problem to be solved, and approach to the analysis of data and information, testing and refining hypotheses, and drafting and communicating conclusions and recommendations to the client.

In some cases, you will travel to do this, usually with colleagues.

You will also lead work in:

• business development in social sector financing, including responsibility for leading and managing proposals;
• turning new ideas on social sector financing into concrete products, such as blogposts, academic articles, conference presentations, or innovative products for clients.
• practice organisation, including working on practice strategy, business systems, recruiting, nurturing, and managing consultants, and building and leading new specialisms in social sector financing.

You will also make a contribution to wider firm strategy and organisation.

We offer you a steep learning curve while providing an opportunity to make a difference. We will invest in your professional development. We offer meaningful work with professional, talented and supportive teams; mentoring and regular feedback from partners; structured training and coaching programmes; and a career ladder. You will learn:

• How to structure and solve problems in a rigorous and collaborative way that actually leads to realising value.
• How to work effectively in diverse, lean, agile and professional teams.
• How to communicate effectively with colleagues and clients.
• About your own work and leadership styles and preferences.
• Specialist technical skills in social sector financing.

We hire managers with the expectation that they can become partners at Genesis. Genesis offers a highly rewarding, challenging and flexible career. Working with your mentor, we encourage you to explore living and working in different locations, and deepening and complementing your specialised skills and knowledge in social sector financing.

Requirements

Who you are

The ideal Genesis candidate carries a balanced combination of powerful intellect, strong technical skills, and a consulting character to match. Such candidates:

• Are passionate, self-motivated and energetic problem-solvers
• Value integrity and exhibit ethical behaviour
• Are analytical thinkers and fast learners with an excellent academic record.

For this role, the preferred candidate will possess the following essential skills and competencies

• Master’s degree in Economics, Development Studies, Maths, Statistics or similar
• At least 5 years’ relevant professional experience in social sector financing.
• Ability to work collaboratively with diverse teams in changing environments
• Leadership skills, and the capability to lead teams and projects
• Ability to solve problems through clear thinking, and strong quantitative and qualitative analytical skills, including attention to detail.
• Strong communication, writing, and presentation skills in English
• Strong interpersonal skills
• Excellence in Excel, and STATA, R, Matlab or Tableau.

Other desirable skills and competencies include:

• Consulting experience
• Proficiency in other advanced software packages, such as Python, dashboards, such as PowerBI, data visualisation, presentation or design software, and GIS
• Languages relevant to Genesis’ geographies, especially French.

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ROLE DESCRIPTION:

• The Project Director is a senior-level position, responsible for ensuring project completion to the required service excellence standards, and managing TSU staff. The Project Director will liaise with the NDoH TB Chief Director and his Directors, through which plans will be developed, implemented, monitored and evaluated.

Requirements

KEY REQUIREMENTS & ROLE RESPONSIBILITIES:

The expected responsibilities of the Project Director: TB TSU will include:

• Providing technical and strategic programme leadership to the national TB Unit
• Engaging stakeholders in the development of the National TB Strategic Plan (NTP) and National Strategic Plan for HIV, TB and STIs (NSP)
• Undertaking provincial road shows to get stakeholder buy-in for the TB Recovery Plan, NTP and NSP
• Engaging national and provincial stakeholders in the TB Recovery, NTP and NSP implementation plans
• Fast-tracking finalization of outstanding policies and SOPs required for implementation
• Developing and maintaining effective working relationships with key stakeholders, including development agencies, Department of Health and other applicable government departments.
• Extracting lessons from implementation, identifying opportunities for improvement and adapting approaches for increased impact
• Leading, managing, motivating and developing the TSU staff, encouraging their commitment to programme objectives, and meeting their personal development needs.
• Ensuring sound financial and operational project management, working with the project’s financial team to manage budgeting, spending, forecasting and reporting
• Serving as the project’s representative and main point of contact with the funder on all technical and operational matters.

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES: 

• Master’s degree in relevant field (e.g. MPH, MBA) or equivalent experience;
• Minimum 10 years of professional experience, at least five of which spent overseeing TB programs  
• Technical expertise and experience in the area of TB program implementation and management
• Demonstrable understanding of South Africa’s TB epidemic
• Experience building and maintaining good relationships with the South African Department of Health TB leadership, trusted partners and stakeholders 
• Experience with financial and operational management for successful programme delivery
• Excellent writing, presentation and interpersonal communication skills
• Fluent of written and spoken English required

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About The Business Development Unit 

• The Business Development Unit (BDU) at Genesis Analytics  is pivotal to ensuring sustainable and safe growth within Genesis. The team identifies and acquires new work to build a strategic pipeline of opportunities; leads the research and analysis of emerging market trends; manages the development of proposals; as well as leads engagements with Genesis key clients and partners on potential collaborations. 

Requirements

Purpose of the role within Genesis:

• Genesis is looking for a mature, proactive, and energetic Business Development Manager with strong proposal management, compliance, and account management skills to join the Business Development Unit.
• The right individual has a strong understanding of the international development industry with previous experience working with donors, foundations, government agencies as well as some private sector organisations both in Africa and globally.
• The Business Development Manager will mentor and upskill the team, and support in improving Genesis’ BD systems.

Duties:

Pipeline management

• Lead on identifying the most strategic opportunities, reviewing major clients forecasts,  and support building a healthy pipeline for major clients. 
• Support the practices to track and prepare for bidding, including leading on prepositioning activities.

Proposal Management 

• Lead large and complex proposals: development of bid plans, management of bid teams; leading on capture planning; mapping and selecting consortium partners; project staffing; and proposal writing with varied donors and private sector clients, e.g USAID, FCDO, Gates Foundation, CDC, etc
• Lead on the most complex compliance and administrative requirements for clients’ proposals, ideally including US Government and SA Government.
• Champion appropriate proposal development processes, and support the business to refine and improve the proposal management function. 
• Introduce and enforce appropriate knowledge management systems to ensure that previous knowledge (e.g. proposals, resources, analysis, etc.) can be easily found in order to maximise efficiency when responding to opportunities.     

BDU coordination, team management & mentoring    

• Support the Head of BD to design, develop, maintain and enforce BD processes and procedures at company level.
• Work closely with the Compliance & Commercial team to ensure the BDU operates at its highest standards, in full compliance with rules and regulations.
• Lead on introducing standards and best practices within the BDU members. Train and mentor BDU team members outside and inside the proposal management cycle, including leading learning sessions. 
• Take on the line management responsibilities of some team members, especially with the team growing.
• Work closely with the BD Coordinator to maintain the big picture of the company pipeline, lead on team utilisation and requests of support management. 

Market and Industry strategy

• Inform Genesis’ strategic position and marketing investments for new business development.
• Use analysis of client investment strategies, annual funding trends and policy developments to inform Genesis long-term strategy on new business.

Relationship Management      

• Work with Genesis’ practices to develop internal strategies for client prioritisation, key account management and to position Genesis to become a recognised player for new opportunities.
• Cultivate and maintain relationships with Genesis main clients and strategic partner organisations.
• Lead and facilitate Genesis internal working groups working with specific clients, examples include USAID, AfDB, UN agencies, etc.  

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Requirements

The central objective of this role is to ensure staff can access and use the information they need to do their best work. This will be achieved by ensuring that: 

• The data infrastructure is established and runs effectively.
• There are processes and tools to build, share and develop knowledge.
• Our systems fit the purpose.

This position must be able to understand both the technical points of data management, as well as the business drivers and needs regarding data.

Ownership and curation of a resource site to ensure staff can access to knowledge (35%)

• Knowledge needs a home - and Genesis has already built a resource site that contains useful information. This role will develop the resource centre further to become a one-stop-shop for most of the resources that any employee may need. The role is responsible for building a culture of data sharing supporting Genesis staff to actually engage with the available information, extract it, add to it, and build upon it. Tasks include but not limited to:
• Manage the homepage of the Resource site by collecting key communications and announcements on a daily weekly basis (with support from dedicated staff members).  
• Establish and manage a plan with the various Genesis teams to ensure the content of their respective pages remains up-to-date and useful. 
• Develop and maintain ad-hoc spaces to ensure staff gets access to key knowledge products e.g. induction materials.
• Direct / support the development of “how to” guides that contain information on how to complete certain tasks easily.
• Act as "Knowledge Navigator" for practices: knowing where certain knowledge is located and connecting staff with that specific knowledge to those who need it. Allocate Champions where appropriate.
• Provide ideas and suggestions on how to build and support an interactive knowledge sharing mechanism (within our existing platforms).
• Provide analytics on web traffic to our centre, e.g. taking stock of whether training initiatives are attended & user engagement.

Skills level: entry to mid-level

Time: 3 hours a day 

Establish and supervise a data gathering & data management process (upfront investment then 25%)

An immediate task for the role consists to establish the data architecture i.e. how the data will be acquired, stored, consumed, integrated and managed by different data entities and IT systems. This includes an initial map of the current data needs, the establishment of data acquisition processes, as well as setting up the protocols for data management. For example, tasks under this workstream include: 

• Improve filing and folder management, establishing a cross-firm protocol;
• Identify key data collection moments e.g. project start up and close-down, and ensure the teams are able to collect and store information correctly and in-time.
• Work with the various teams to ensure quality of information.
• For some type of data, ensure to have systems in place to close the feedback loop.
• Support certain reporting requirements.

Skills: advanced

Time: upfront investment (key priority) e.g. 80 hours; weekly checks / approx. 

Lead on systems improvement (25%)

• Systems deployments: we always strive to adopt and deploy softwares that would streamline our processes and improve efficiency. The role is responsible for the identification and the deployment of those. This includes support for the roll-out and uptake of some of our pre-existing softwares (e.g. DocuSign) through training and ongoing troubleshooting support.
• Technologies and automations: for some parts of the business there is a strong need to automate certain types of tasks e.g. generate credentials, templates for proposals and reports, self-populate report sections,  etc. The role is responsible for making suggestions on how to automate some of our processes as well as taking responsibility over some of our current automations. This entitles sourcing and managing external developers. 

Skills: mid-level

Time: 4 hours a week

Special projects (5%)

As Genesis Analytics grows, it will have a need to complete ad-hoc specialist projects in order to put in place required systems for efficiency. 

For example, Genesis is in the process of setting up a new Unit that will need to set up and maintain a dedicated Management Information System specifically for the unit. The role is expected to lead on the design; support the resourcing of needed skills; and overall system supervision.