Job Opportunities at Henkel

Your Role

• Follow up of the sales operations as defined below: Interacting with internal functions namely customer service, supply chain, technical service, marketing, OTC (Finance) to ensure smooth account management.
• Assisting Sales Department in ensuring all customer disputes relating to invoicing, accounts, stock are handled in timeous manner and communicated to the respective stakeholders.
• Assisting Sales Department in coordination of account activities namely, accounts receivables, new account opening, price list updates, and timely update of the customer records to the related departments.
• Ensuring reporting and forecasting to the highest quality standard with:
• Making sure that monthly reports are sent on time within the first 3 working days of each month with the required template.
• Making sure that monthly 3 months’ future sales forecasts are distribute to team in the first 3 working day of each month/ track deviation against previous submission.
• Coordinating and managing projects within the criteria as:
• Number of projects, number of overdue projects, projects closing rates within ACE
• Assisting Sales Department in closing the projects on time without delays

YOUR SKILLS

• Microsoft excel Microsoft word PowerPoint Be organized with personal workload, efficient and accurate.
• Attention to detail is essential. Be proactive and work on own initiative
• Ability to work under pressure and meet tight deadlines Ability to build relationships with key stakeholders and network across other functions/business units
• Good written and verbal communication skills Team player
• Vocational training + additional systematical qualification
• Business Administration, Sales & Marketing, Chemical Engineering

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YOUR ROLe Job Summary:

A Professional Engineering and Technical Sales & Service position (Senior Position). Responsible for providing technical service and sales support to the automotive OEM, Metals, and Automotive Component Suppliers (Tier 1) in support of current business while development additional business opportunities with particular focus on ATD 3PM business development (CAD design experience beneficial) where the individual will support the Henkel team by providing design direction, prototype and production validation, engineering, material performance, logistics and quality support. These responsibilities continue from launch of the program through the end of production.

Essential Duties and Responsibilities:

• Represent Henkel with assigned customers, supporting customer relationship and understanding expectations to drive new business opportunities.
• Develop sales cycle support for current Customer base and identify additional Business opportunities within the Automotive, Automotive Component Suppliers & Metal & Coil Business (Gauteng).
• Travel to Customers, Tollers and Henkel facilities to support Specific Projects and Events as required.
• Work closely with Internal and External KAM, Manufacturing, Design, and Sales teams in developing and implementing New Opportunities (CRM TOOL = ACE).
• Establish a Footprint for the development of Henkel’s ATD portfolio and driving Localization of the Manufacturing of Acoustic & Structural parts with chosen 3PM manufacturer.
• Develop Sales Opportunities on Current Platforms & Existing Product Technologies across all 3 Business Units (AAO/AAM/AAC).
• Responsible for Product Project Planning & Launch through to Customer Sign Off.
• Launch & Post-Launch support by providing In-Plant Customer Support
• Regular Service visits detailing full understanding of Project Management.
• Assistance with Existing Programs and Development of New Opportunities.
• Problem Solving and RCA capabilities.
• Liaising with Customers Services on Supply Chain Issues, Ordering cycle and Delivery Confirmation.
• Managing Pricing and ensuring profitability of the business is aligned with Local & Regional Targets.
• Handling Customer Complaints and managing this through Internal Processes through to conclusion.
• Assistance to Finance team on Accounts Receivables to facilitate timeous payments.
• Drive Cost Reduction and Continuous Improvement by Proactively Leading and Developing Cost Reduction efforts at existing and future business with focus both internally and at the customer (Customer Teams including Engineering Cost Reduction, Plant, and Purchasing teams)
• Continuously Review and Improve Part/Product Quality at the (Customer) and Production (Henkel and Customer) by addressing potential product quality issues and incorporate lessons learned into APQP Advance Product Quality Planning) on future programs and supporting DFMEA (Design Failure Mode & Effect Analysis) as comprehensive Project Management.
• Working knowledge of Customer and Internal Production and Prototype release Procedures and Policies.
• Participate in regular meetings with Management to review Open Issues, Strategy, and New Opportunities
• Ability to work with Customer Engineering (CAD) to acquire math data and/or vehicle sections. Clearly communicate Part requirements and Design parameters.
• Train Field Technical Customer Service & Field Sales on A&S product and application portfolio. Work closely with Henkel Program Manager, DRE, Manufacturing Readiness Manager, KAM and external OEM and Tier customers
• Other duties as may be assigned. Launch Engineer Flex: next to above, provide Ad-hoc support for customer focused teams where needed to problem solve & contribute or lead continuous improvement initiatives for the Launch Engineer Function.

YOUR SKILLS

Minimum Qualifications:

• Education: Bachelor Science (B.Sc.) ME, CE or Industrial Engineering preferred
• Experience: Minimum 5 - 10 years related to Technical Sales, Key Account Management & Project Management relating to Automotive, Chemical, or related Industries.
• Communication: Communicate effectively with applicable departments. Written communication may include e-mail and other required company documents.
• Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, write routine reports and correspondence, speak effectively before groups and customers or employees of organization
• Certifications and licenses: Driver’s license
• Up-to-date computer skills including Microsoft Office Suite à CAD beneficial.
• Other skills and abilities: Knowledge of APQP (Advanced Program Quality Planning Requirements), understand of CAD and Built in Design is beneficial.
• Travel: Must be willing to travel, approximately 50%; extended work hours as required.

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Your Role

• Develop, introduce, implement and push product/ market strategies across Gauteng territory as per regional operational plan. Collaborating and active participation within the A Industrial channel team to execute locally defined strategic initiatives and programs
• Sales Achievement: Meeting and / or exceeding annual sales targets as set out beginning of the financial year and agreed with the Head of Sales Channel Distribution
• Maintaining / grow / identify white spots in the distribution network and supporting distribution partners to convert new customers as defined in the strategic priorities of the business.
• Monthly “Minutes of Meeting” to be submitted within 3 days of month end closing for all end users / distributors.
• Actively drive and upskill technical knowledge level / competency of end users and distributors sales teams through (1) Ensuring regular “Group Selling Activities” are conducted in accordance with the targets set out by the Segment Manager, Training registers are maintained and updated per end user / distributor; submission within 3 days of month end closing.
• Gather market intelligence and periodically assess the positioning of ACM portfolio, then implement new sales strategies & tactics
• Follow up of the sales operations by: Ensuring all account related queries are handled and resolved in timeous manner.
• As defined by Henkel commercial guidelines, establish and enforce pricing and discount policies; steer and execute regional/global initiatives, coordinating activities with local team support (TCS / TSE product testing & approval, NPI to end users).

YOUR SKILLS

• Minimum of Diploma in Engineering, Technical Studies
• 2-5 years’ experience in Sales, Sales Management, Basic Technical Customer Service
• Analytic Thinking
• Crisis handling
• Customer Research Identifying key player roles.
• Networking/social
• Objection handling
• Proposal generation / deal structures
• Prospecting Quantifying things
• Agile Learning Questioning Sales call planning/facilitating
• Sales digital fluency Territory/portfolio management Value selling

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Your Role

• Weekly Stock Accuracy
• Weekly operational dashboard
• Scrapping
• Claims with service providers
• Monthly KPI meetings with service providers
• Returns for all customer orders
• Stock takes (x 2 per year) in compliance with audit requirements
• DELCON Management
• Request stock adjustments approvals
• Month End signed SOH report for your plants
• System clean up Locations 9001 & 9002 and GIT
• Expedite and track deliverables for imports and local
• Monitor project costs
• Communicate and provide regular updates to stakeholders
• Monitor VL06 report to ensure deliveries go out within required time frame to prevent prefect order failure
• Strong experience in exports – manage approved service providers / Incoterm / charges and all costs pertaining to the shipment.
• Issuing clearing instruction and haz required documentation / obtaining estimate quotes for cost comparison
• Engage with planners to ensure STO’s are raised to transfer stock as required between coastal plants for returning stock that needs to be scrapped in Alrode
• Cycle counts to be conducted weekly with relevant plants
• Raise Ariba orders
• Check and approve international and local logistic invoices for discrepancies for abnormal charges and verify monthly invoices for warehouse and transport for correct rates applied.
• Review and analyze program effectiveness, suggest and execute on time improvements and corrective actions
• Responding to customer service inquiries and stakeholders on urgent deliveries
• Responsible for ensuring that any items processed through the logistics are distributed in the most efficient manner.

YOUR SKILLS

• Bachelor's degree in Logistics or Business (preferred)
• Proficiency in Microsoft Office programs
• 5+ years previous experience in logistics management or coordination
• Working knowledge of PC computer systems and cargo management software preferred
• Great interpersonal skills
• Excellent communication and time management skills

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Your Role

• Supports the sales team by managing schedules, filing important documents and communicating relevant information.
• Provides relevant sales and product information to Key Account Management/Sales, produces reports, prepares summarized master data sheets
• Prepares / supports preparation of technical / commercial offers.
• Supports with the existing sales tools, follows up with sales team to ensure their accuracy and data quality.
• Tests usability and UI design of sales IT-tools
• Trains sales organization and facilitates use of sales IT-tools in daily business. Supports with implementation of new sales IT-tools
• Supports the review of geographical sales area structure (A some SBU, B)
• Supports with all relevant field force budget lines (A some SBU, B)
• Completes financial duties in regard to customer POS analysis (A some SBU)
• (Cross)-Functional Skills

account management

area/segment management

crisis handling

customer research

identifying key player roles

• networking/social selling
• objection handling

proposal generation/deal structures

questioning

sales digital fluency

sales meeting planning/facilitation

territory/portfolio management

understanding of the buying/se

Soft Skills

accountability

active listening

agile mindset

agile project management

analytical thinking

business acumen

communication

critical thinking

curiosity

• organization

presentation skills

Stakeholder Management YOUR SKILLS

• Typical Reporting Line Various Sales Heads / Managers Field Force Head Education and Experience Bachelor’s degree 1 to 3 years of experience
• Key Interfaces Sales Head, Field Force Head Area Sales Managers, Sales Reps (Key) Account Mngr, Sales Mngr (A) Sales Engineer (A) Local SC & Manufacturing (A)
• account management area/segment management
• crisis handling customer research identifying key player roles networking/social selling
• objection handling proposal generation/deal struc questioning sales digital
• fluency sales meeting planning/facilit territory/portfolio management understanding of the buying/se

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Position Summary:

• Ensure category performance and trade execution is in line with Marketing strategy. Developing category specific trade plans and implementing channel specific projects.

Your Role

Outputs:

Strategic Accountabilities

• Development of channel specific POS in line with channel strategy
• Work closely with sales and merchandising team to optimize visibility of POS in store & improve in-store execution. Develop & execute customer promotional plans. Analyse & review regularly results of campaigns & promotions. Develop channel merchandising strategy, including assortment, planograms, point of sale materials.

Operational Accountabilities

• Support Sales in customer meeting preparations (e.g. ppt, samples)
• Produce/support developing planogram proposals
• Coordinate, support and execute materials for trade shows
• Internal & external master data maintenance & update.
• Collaboration with external suppliers and agencies
• Coordination with production plant & third parties (e.g. co-packers)
• Support & execute customer merchandising plans according to channel merchandising strategy
• Develop best in class In-Store Activation strategy along with Brand Managers for new launches
• Develop yearly promotional plans on category level but also channel and customer level in line with brand guidelines, Sales feedback as well as shoppers' insights.
• Develop Shopper led Point of Sale Materials
• Maintain strong contacts with our external partners (POS, promotion and advertising agencies) to develop ad hoc material and trade marketing activities.
• Analyze and evaluate the market data and monitor competition.
• Lead and support Pre & post promotions evaluation followed by recommendation for improvements.
• Develop tools delivering trainings for the sales team on product knowledge & shoppers' profiles
• Manage Trade Marketing budget & ensure cost policies are applied having in mind optimization between quality & price.
• Present to top management proposed yearly promotional plans and In-Store Activation Strategies for approval.

Your Skills

Technological/market know-how

• Thorough knowledge of customers, products, positioning, market and competitor products
• Experienced in Dunnhumby Insights
• Thorough knowledge of market best practices
• Thorough knowledge of composition and application of products

Business Acumen

• Strong commercial skills
• Financial commercial understanding

Personal Skills

• Multitasking, flexible, customer-oriented and can-do attitude
• Strong project management skills
• Creative skills with interest for latest in-store innovations
• Analytical, strategic and logical skills and sense for facts and figures
• Motivation to work in an international environment.

Miscellaneous (IT / languages)

• Above average literacy, numeracy and computer literacy

Proficient User Of MS Office Package YOUR SKILLS

Requirements:

• Years of Experience: 1- 3 years

Qualification: Marketing or Business Degree

• Assessing market requirements and product range life cycles and repositioning and/or relaunching existing products.
• Joint planning of product category investments
• Evaluation & decision making