Job Opportunities at Nedbank

Job Purpose

• Solution Innovation is customer centric environment that takes care of the customers when they need the following products: Unsecured Loans, Overdraft facilities and Student Loans. We have a career opportunity for you to come in and manage mentioned products to meet customer requirements, aligned with the strategy of the bank
• This is an opportunity that will keep you excited, intrigued, engaged and will allow you to exercise your expertise, skills and competencies at all times. The role gives you a space to become eager to acquire new skills; skills that will help you to ensure the relevance of our Value Proposition 
• You will be amongst a team of great people, magnificent colleagues that are obsessed with getting things done! A culture of Customer Centricity, Boldness, Professionality and Resilience.
   

Job Responsibilities

• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
• Identify, understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation, analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders. Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Identify the business issue by observation, analysing management reports and requests from EXCO. Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Manage internal and external stakeholders by regular meetings and agreeing deliverables.
• Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
• Build trusting relationships with stakeholders by open communication, conducting one-on-one meetings and accepting their input.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations

Minimum Experience Level

• 3-5 years’ Product Management (Full Life Cycle) experience Must
• 1-2 years’ operating in an Agile environment
• 1- 3 years’ working on Analyst exposure 
• 3 – 5 years Unsecured Lending experience would be an advantage
• Experience in delivering high impact Presentation skill and MS PowerPoint is a must 
• Preferred Qualification
• B Degree: Computer Sciences, IT, Project Management, Business Management / Engineering or related essential. 
• Professional / Master in Business Administration 
• Type of Exposure
• Banking platforms
• Agile Methodologies
• Fast moving idea generation environment
• Innovative environment
• Shifting priorities, demands, and timelines

 
Technical / Professional Knowledge

• Project Management
• Data Analysis
• Governance, Risk and Controls
• Innovative
• Change Management

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Job Purpose

To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification
• Sales or Marketing Certificate or Bcomm Marketing or Commerce

Minimum Experience Level

• 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Behavioural Competencies
• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

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Job Purpose

• We are looking for an experienced Business Manager to join our team. In this role you will be required to create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value. This roles provides you with the opportunity to develop and maintain strong client relationships through ongoing strategic client portfolio management and understanding client’s strategic growth path to proactively develop solutions in collaboration with the SME’s across the Bank to meet the needs of the client.
• Investing in sustainability is at the heart of our business strategy. We strive to create long term value for our clients thereby harnessing technology and environmental opportunities, attracting key talent & equipping our staff to be the money experts that do good when servicing our clients.
• Our ideal candidate is an individual that can originate and identify opportunities, to cross sell for Business Bank and the broader Bank Group in line with strategic objectives of the Bank.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements
• Minimum Experience Level
• 4-5 years' Relationship management experience in the financial sector a must
• 5 - 7 years' Argriculture experience is an advantage 
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantage

Requirements

• NQF Level 6 or Higher in a Financial or Business-related field essential
• Matric / Grade 12 / National Senior Certificate
• Valid driver's license and own reliable transport is essential
• Type of Exposure
• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

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Job Purpose

• To act as an intermediary between equity traders and key institutional clients to maximise commission revenue, ratings and market share in achievement of Nedbank’s' strategic objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure efficiency of support staff by tracking progress of allocated responsibilities and taking action where required.
• Ensure all clients are set up according to Nedbank internal; JSE and other regulatory bodies.
• Manage defined risk categories at targeted levels driven by internal and external guidelines; and regulatory/compliance/governance requirements.
• Provide quality; timeous and value-adding reports on market activity. Understand the mechanics and drivers to trade all equity products within the required frameworks.
• Identify and resolve any issues immediately and keep risks to a minimum by ensuring that all clients receive correct contract notes and reporting timeously.
• Provide input into the crafting of procedures, standards, and processes.
• People Specification
• Identify client's needs and expectations; build on relationships with existing and new clients and endeavour to expand client base.
• Develop trusting; professional relationships with internal stakeholders to smooth the flow of work through regular contact and working through challenges and obstacles. Build and maintain collaborative relationships with vendors through regular communication and contact.
• Establish sound working relationships with the team through information sharing and adding value to each other's daily tasks.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned. Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Essential Certifications
• Preferred Qualification
• Relevant Honours degree, CFA (Chartered Financial Analyst or studying towards completing this qualification)

Essential Certifications

• JSE Traders Exam, Registered Persons Exam
• SAIFM RPE exams
• The Regulation and Ethics of the South African Financial Markets (Compulsory module)
• Introduction to the Financial Markets (Compulsory module)
• The Equity Market (Elective module)
• The Bond Market (Elective module)
• The Derivatives Market (Elective module)
• The South African Money Market (Elective module)

Minimum Experience Level

• 3-5 years sales trading experience in financial markets

Technical / Professional Knowledge

• Business writing
• Communication Strategies
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Decision-making process
• Business Acumen
• Behavioural Competencies
• Building Customer Loyalty
• Earning Trust
• Communication
• Collaborating
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• To assist in unlocking opportunities, managing and enabling Nedbank Insurance Third Party Portfolio in digital channels, call centres and a hybrid model. To deliver insurance services to bank clients and external partners to achieve team results thus contributing to achieving the banks strategic objectives, financial results and market share.

Job Responsibilities

• Unlock opportunities both internally with Nedbank Stakeholders and externally with Third party partners
• Formulate the Third Party portfolio road map with Stakeholders for the respective Nedbank Insurance product solutions
• Work with compliance and governance to onboard Third Party partners to Nedbank Insurance
• Enable strategy execution by ensuring that appropriate systems and processes are in place to govern the digital and call centre initiatives in a risk mitigated manner
• Enhance operational effectiveness and efficiencies through data driven insights whilst ensuring the data collection and integrity of data for business processes is maintained.
• Develop and implement a strategy to build a differentiated culture of continuous improvement through automation and digitization centred in gold standard research.
• Facilitate compliance by aligning call centre and digital processes with compliance needs.
• Build and sustain relations to ensure satisfied shareholders, stakeholders, customers, and staff.
• Ensure all business areas of the initiatives and related decisions are aligned on the executional parameters of the business operations by engaging and communicating regularly with stakeholders
• Ensure excellence in delivery by contracting with stakeholders regarding service levels and managing and monitoring operational delivery accordingly.
• Ensure continued satisfaction of stakeholders by identifying and addressing issues or concerns.
• Facilitate stakeholder awareness through regular operational reporting.
• Strive to enable client experiences which enable streamlined business processes through frictionless experiences.
• People Specification
• Alignment to enterprise-wide projects and initiatives
• Manage end to end Commercialisation across all Third Party Channels, Platforms and Call Centres in line with the Commercialisation Framework
• Manage take up of Nedbank Insurance products via Third Party channels and platforms by driving initiatives and campaigns to enhance sales growth
• Ensure that plans are implemented and financial targets, including average premiums, are met.
• Lead the conversation around optimisation of digital channels to enable for a seamless customer experience across the digital channels
• Measure client satisfaction. Improve service, gathering feedback from clients and other stakeholders and taking corrective based on feedback received.
• Build collaboration with internal and external stakeholders.
• Build relationships with all relevant stakeholders, including product providers both internal and external.
• Manage Portfolio growth with internal and external Stakeholders
• Ensure that latest product information is reflected across channels within Portfolio where Nedbank Insurance products are sold or marketed
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Create a client service culture. Achieve operational excellence.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 6 in Business Management
• Certification or degree in project management

Essential Certifications

• Preferred Certifications
• Minimum Experience Level
• Minimum 3 years enabling or looking after digital or call centre channels, preferably in Insurance, with exposure to the range of experience identified above.
• Previous experience in sales, marketing, call center and digital in a channel management/ assistant /Key Account Manager role will be advantageous
• Experience in running or being an integral part of a project

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices
• Behavioural Competencies
• Initiating Action
• Building the Sales Team
• Coaching the Sales Team
• High-Impact Communication
• Driving Successful Customer Engagements
• Aligning and Executing Sales Strategy

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Must have a FAIS Approved Qualification

Minimum Experience Level

• Relevant 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience.

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management
• Behavioural Competencies
• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities
Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma
• Matric / Grade 12 / National Senior Certificate
• Minimum Experience Level
• Relevant 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Preferred Qualification

• Must have relevant FAIS Approved Qualification

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management
• Behavioural Competencies
• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.
   

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Relevant Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• Relevant 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product
• Behavioural Competencies
• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing or Commerce

Minimum Experience Level

• Must have relevant 3 years Retail Banking experience of which 1-2 years' experience at Sales Consultant level. Exposure to Small Business Services clients.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Behavioural Competencies
• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

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Job Purpose

• To provide client service by applying sound credit risk management principles with approved credit mandates through management of  a designated portfolio of clients across multiple products enabling Nedbank to reduce the cluster impairment charge with the view to rehabilitate the client, in line with the business or individual turnaround strategy.

Job Responsibilities

•  Manage performance and efficiency of the team (where applicable) by conducting on the job training, counselling, coaching and monitoring daily activities
•  Ensure processes are actioned within mandated signatories by checking and confirming the sign off                                                                                                                             
•  Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections
•  Enhance policies and procedures by reviewing recommended submissions from other parties
•  Enhance processes by constantly seeking innovative improvements to the credit systems
•  Adapt to changes in Legislation by enforcing the compliance to the changes
•  Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations
•  Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
•  Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided  
•  Develop client exit or rehabilitation strategies by conducting inter-alia review of client facilities
•  Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes   
•  Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided  
•  Develop client exit or rehabilitation strategies by conducting inter-alia review of client facilities
•  Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCom, BTech or Diploma in Credit
• Minimum Experience Level
• 3 - 5 years in Banking within Credit environment
• Behavioural Competencies
• Building Partnerships
• Coaching
• Communication
• Customer Focus
• Driving for Results
• Selecting Talent

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

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Job Purpose

• We are looking for 4 CX Leads to join our team. In this role you will be required to Design customer and end user-centered experiences which address pain points, meet needs, deliver value to our customers and employees and drive business value in order to align to the organization's strategic intent. 

Job Responsibilities

• Design and execute desired customer experiences to address customer and staff pain points, meet customer needs, deliver value for the Business Unit in alignment with the Nedbank strategy.
• Map the as-is and to-be journeys for the relevant division or business cluster.
• Establish best practice and standardized methodologies and templates for use across the RBB business.
• Work with various teams in CX, Segment, SI (Solution Innovation) areas to ensure team synergies and maximum value is achieved.
• Proactively identify CX improvements and fixes and work with stakeholders to fix any deltas identified between proposed and existing customer experiences that contribute to a less than desirable CX i.e., rapid Execution of small change with BIG VALUE initiatives.
• Work with Segment and SI to develop the desired customer experience for new value propositions in order to align to customer needs and address key business objectives.
• Work directly with senior stakeholders and 3rd party suppliers with limited supervision.
• Liaise with research teams to draw out insights for as-is and to-be journeys, at times conduct the research yourself especially with internal stakeholders.
• Take an active interest in the development of the Bank's Digital, Innovation Design and Customer Experience methodology.
• Provide day to day support to other project members on the application of Nedbank's client-centered design methodologies in order to a creative approach to delivering customer value.
• Contribute to the conceptual development and delivery of Visual.
• Design work in order to meet the objectives of the proposed journey.
• Attend industry events in order to keep abreast of developments within the latest consumer and business trends.
• Create a competitive and successful CX function through understanding competitor activity and acting to leverage opportunities.
• Provide guidance to senior stakeholders within the organization for potential areas of improvement of customer experience.
• Achieve quality and cost competitiveness which is made transparent to the customer by providing structured services which are benchmarked to the industry.
• Type of Exposure
• Networking and relationship building
• Influencing Others
• Facilitating achievement

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom Degree, Advanced Diplomas/National 1st Degrees

Preferred Certifications

• Certifications in Agile Methodology
• UX/UI Design would be an advantage
• Design Thinking knowledge/experience
• Minimum Experience Level
• 3-6 years' experience
• Client Experience knowledge
• Execution of customer experience strategy
• Senior level stakeholder management
• Journey Mapping

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls
• Behavioural Competencies
• Earning Trust
• Decision Making
• Facilitating Change
• Influencing
• Initiating Action
• Innovation
• Becoming a Business Advisor
• High-Impact Communication