Job Opportunities at Nedbank

Job Purpose

We are looking for Manager Acquiring Sales to market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives. To drive the acquisition of new POS device merchants amongst businesses in the greater Newcastle and Northern-Natal Area and grow market share of acquiring. Protect our existing merchant client base and grow the business we do with them. Ensure excellent service levels to both existing and new clients to protect our franchise and drive excellent client satisfaction outcomes.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

• Listen to clients and stakeholders and ask questions to understand their needs.

• Build relationships with clients and stakeholders by regular contact; being available and getting to know them.

• Resolve client queries by following business procedure and keeping client informed.

• Educate clients on the product offering by presenting them with the relevant information.

• Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.

• Achieve daily; weekly and monthly sales targets by following business unit sales strategy.

• Close the deal by getting client to sign up for product.

• Improve performance based on management feedback report by acting on report recommendations.

• Meet requirements of product applications by providing all required documentation.

• Ensure all client details are correct by capturing details correctly at application stage.

• Schedule work according to action plan from manager in order to meet business objectives.

• Complete verification procedure for all applications by following business unit requirements.

• Report daily statistics to managers for consolidation.Use recommendations from managers report to improve on the quality of work.

Essentail Qualification

• Diploma in Sales or Marketing

Preferred Qualification

• Degree in Sales or Marketing

Minimum Experience Level

•  2 years or more Card Acquiring Sales experience
•  Exposure to selling Card Acquiring Solutions to Corporate
•  Extensive Cold Calling Experience (Hunter Mentality)
•  2 years or more Relationship Management Experience

Behavioural Competencies

• Advancing Sales Discussions

• High-Impact Communication

• Managing Work

• Sales Disposition

• Qualifying Sales

• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Administrative procedures and systems

• Business principles

• Business terms and definitions

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Nedbank culture

• Cluster Specific Operational Knowledge

• Business writing skills

Type of Exposure

• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)

• Building and maintaining effective cross-functional relationships with internal and external stakeholders

• Comparing two or more sets of information

• Managing customer expectations

• Interacting with diverse people

• Tracking cost against a budget

• Interacting with external clients

• Working in a fast-paced environment

• Working in a team

• Working with spread sheets

go to method of application »

Job Purpose

To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Research and make recommendations for corporate citizenship initiatives in area of influence

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.

• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.

• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.

• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.

• Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .

• Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.

• Ensure continuity and knowledge base through documenting and recording processes and models.

• Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.

• Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.

• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.

• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 3 years’ experience in building credit and profitability / npv models

• SAS and Python

Essential Qualification

• Matric / Grade 12 / National Senior Certificate 

• Degree in any numerate subject (Economics, Mathematics, Engineering, Mathematical Statistics, Actuarial Science)

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors

• Developing ways to minimize risks

• Influencing stakeholders to obtain buy-in for concepts and ideas

• Sharing information in different ways to increase stakeholders understanding

• Executing strategy

• Working with a group to identify alternative solutions to a problem

• Interacting with diverse people

• Building and maintaining effective relationships with internal and external stakeholders

• Analysing and interpreting quantitative and qualitative data

• Managing multiple projects

Technical / Professional Knowledge

• Business Acumen

• Industry trends

• Microsoft Office

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Risk management process and frameworks

• Business writing skills

• Microsoft Excel

• Quantitative Skills

go to method of application »

Job Purpose

To ensure the delivery of quality, timely, cost effective reporting for Nedbank Group Internal Audit in terms of defined reporting obligations and in response to the drive for better control environment

Job Responsibilities

• Ensure optimal management of internal audit reporting by adhering to regulations and policies and procedures, making continuous improvements, maintaining high standards and making sure that management information (MI) for stakeholders is fair and accurate.

• Ensure the growth of Nedbank Internal Audit's reputation with defined stakeholders through adequate and proactive communication, using appropriate communication channels.

• Ensure the enablement of internal stakeholders' across the Group to fulfil internal audit function’s obligations by communicating, disseminating and explaining relevant internal audit metrics and information to appropriate stakeholders.

• Maximise the effectiveness and efficiency of the reporting framework by meeting and improving targeted operational standards and ensuring high levels of straight-through processing of data and single-source principles.

• Produce and deliver information in accordance with the internal audit methodology by analysing, calculating and compiling data (report schedules or information) as stipulated by regulators and internal stakeholders, with timely and correct implementation and interpretation of internal audit requirements, and escalation of significant regulatory risks to executive management and/or board.

• Ensure the delivery of value-added support services, advice and solutions by creating generic criteria of the regulatory / internal management information, regular communication with stakeholders within turnaround times, participating in formal and informal committees and forums and playing an advisory role in all internal audit matters.

• Optimise GIA reporting by reviewing production and aggregation processes,  identifying bottlenecks and making recommendations and implementing enhancements to improve data management.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Certified Internal Auditor , Advanced Diplomas/National 1st Degrees

Preferred Certifications

CIA,CISA,FRM,CIPRA

Minimum Experience Level

8-10 years working experience as a Senior Audit Manager Reporting with a background in Auditing and dealing with Board Reporting and Governace within the Banking/Financial Services Industry.

Type of Exposure

• Identifying business risks

• Conducting quality reviews of internal audit files

• Conducting and managing multiple audits simultaneously

• Managing a team of professionals

• Coaching and mentoring others

• Checking accuracy of reports and rec

• Implementing a strategic plan

• Preparing budgets

• Managing costs against a budget

• Implementing actions to improve the organisational culture

Technical / Professional Knowledge

• Accounting standards

• Change management

• Financial Accounting Principles

• Governance, Risk and Controls

• Principles of project management

• Relevant regulatory knowledge

• Risk management process and frameworks

• Strategic planning

• Institute of Internal Auditors standards

• Code of Ethics

Behavioural Competencies

• Building Partnerships

• Earning Trust

• Coaching

• Communication

• Driving for Results

go to method of application »

Job Purpose

The successful candidate will be required to provide advice, guidance, oversight and assurance on the adherence to compliance practices in client facing divisions (1st line) to ensure compliance risks are identified, assessed, managed and reported on for Nedbank. Be a trusted advisor to 1st line but maintain independence of mind as part of 2nd line.

Job Responsibilities

Operational responsibilities

• Build and maintain relationships with internal stakeholders (i.e. the division’s 1st line as well as 2nd line divisional functions such as risk, AML and legal and 3rd line being audit) by establishing effective partnerships to identify and manage compliance risks

• Develop and maintain a clear understanding of the scope and nature of the business conducted by 1st line (busines acumen)

• As part of 2nd line, engage with 1st line towards clarifying roles and responsibilities in the management of compliance risk i.e. risk identification, categorization, assessment, management (completing and maintaining Compliance Risk Management Plans - CRMPs) and monitoring

• Adopt and adhere to a risk-based approach in the management of compliance risk

• Develop a solid understanding of all high-risk legislation that applies to the division

• Keep abreast of all regulatory developments/changes that may potentially impact the division and engaging relevant stakeholders on a timely basis to ensure business readiness and ongoing compliance risk management

People Specification

• Contribute to the creation of a compliance culture and compliance awareness in the division by becoming a trusted advisor to 1st line (whilst maintaining independence of mind as part of 2nd line)

• Execute on the agreed annual Compliance Coverage Plan for the division within set timelines

• Ensure compliance risks are managed by developing/updating the Compliance Risk Management Plans (CRMPs) on an annual basis across client facing business (1st line)

• Provide advice and guidance to 1st line on compliance risks, controls, and possible contraventions, through formal and ad hoc monitoring and early detection

• Provide assurance to 1st line on whether compliance requirements are met, and adequate compliance risk management practices have been implemented

• Ensure accurate and timely reporting on any non-compliance, the management of compliance risks, and the state of compliance in the division (1st line)

• Provide assurance to stakeholders on the state of compliance by reporting on how key risks are being managed, highlighting areas that require immediate attention and recommend corrective action to stakeholders

• Take an active part in all relevant governance and other committees

• Have a monthly one-on-one engagement with each of your key stakeholders in 1st and 2nd line (e.g. business, risk team, legal team, AML)

• Perform any other tasks relevant to the role of a compliance officer as directed by management

• Relevant regulatory knowledge - e.g. FAIS, POPI, NCA, COFI, FICA (AML)

• Relevant software and systems knowledge - MS Office suite, LawExplorer, TeamMate

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Legal Degree

Post Graduate Diploma: Compliance Management 

Essential Certifications

Preferred Certifications

Compliance Institute of South Africa (CISA) - preferred, not essential

Type of Exposure

• Analysing situations or data that require an in depth evaluation of multiple factors

• Drafting reports

• Influencing stakeholders to obtain buy-in for concepts and ideas

• Comparing two or more sets of information Working with a group to identify alternative solutions to a problem

• Consolidating data from various sources and identify/interpret trends

• Identifying and interpreting regulatory risk trends

• Managing stakeholder expectations

• Monitoring adherence and compliance

• Working across all risk categories

• Presenting to senior leaders

Minimum Experience Level

• Occupational Certificate: Compliance Officer (advantageous)

• Certificate in Compliance Management (advantageous)

• CPrac (SA) - Compliance Practitioner designation from CISA (Advantageous)

• 3-5 years’ experience in risk management in a compliance-related role

Technical / Professional Knowledge

• Change management

• Cluster specific operations

• Compliance reporting

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Reputational risk management

• Risk management process and frameworks

• Stakeholder management

• Codes of Good Governance

Behavioural Competencies

• Decision Making

• Influencing

• Building Trusting Relationships

• Managing Work

• Quality Orientation

• Stress Tolerance

go to method of application »

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions.

• Prevent fraud, risks and losses.

• Mitigate risks and meet legislative requirements.

• Provide client service and meet identified client needs.

• Issue VISA application letters based on client requests.

• Comply with risk standards and take corrective action.

• Minimise losses and ensure corrective action is taken as per procedure and policy.

• Balance and secure branch stock holding.

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

• Stay abreast of developments in field of expertise, ensuring personal and professional growth.

• Seek opportunities to improve business processes and systems.

• Act as brand ambassador.

• Add value to Nedbank by supporting the implementation of new processes, policies and systems.

• Deliver on identified client needs and requirements.

• Build and maintain client relationships.

• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.

• Create synergetic internal relationships.

• Identify quality sales leads and enable cross-selling (without advising).

• Meet client information needs and facilitate the processing of sales.

• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.

• Reach individual and branch usage (touch points) targets.

• Remain current and stay abreast of Nedbank risk and compliance requirements.

• Understand and embrace the Nedbank vision and values, leading by example.

• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Minimum Experience Level

Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Business Relevant Certificate or Diploma or Institute of Banking.

Type of Exposure

• Answering client questions

• Interacting with external customers

• Changing behaviour to meet the demands of changes at work

• Managing client expectations

• Interacting with diverse people

• Performing teller transactions

• Adjusting to a new work process

• Performing Foreign Exchange teller transactions

• Reconciliation cash and stock balances on hand

• Working with clients to solve client problems

Technical / Professional Knowledge

• Customer service principles

• Relevant product knowledge

• Branch processes and procedures

• Branch service offerings

• Corporate Governance & Compliance

• Cluster specific operations

Behavioural Competencies

• Building Customer Loyalty

• Applied Learning

• Collaborating

• Communication

• Managing Work

• Stress Tolerance

• Quality Orientation