Job Opportunities at takealot.com

Who We're Looking For:

• Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
• At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 
• We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

• Monitor and report on franchise and driver performance and operational compliance in the field
• Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
• Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
• Assist in the continued improvement of SOP’s for across the delivery network
• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
• Manage and work to improve weekly KPI’s at franchise level
• Conduct regular audits to assess & measure performance and compliance
• Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
• Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address

Attributes required:

• High energy, self-starter, high level of initiative, creativity and adaptability
• Project management and ability to prioritise focus according to set deliverables is critical
• Auditing SOP compliance
• Execution oriented and operationally pragmatic
• Understand how technology works for business
• Hands-on field and operational experience
• System and process-orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Comfortable with change and able to engage with colleagues to assess and refine approach
• Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
• Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)

Qualifications & Experience:

• 3 yrs experience in a client-facing role in an operational environment or similar required
• A degree or equivalent work experience in process analysis and management
• Ability to analyse data and create reports
• Proficient in Microsoft Office (word, excel & powerpoint) required
• Proven track record in operational delivery and execution
• Operational experience managing an outlet, hub or a restaurant will be advantageous
• Previous hospitality/retail franchise working experience will be advantageous
• Training experience in an operational setting will be advantageous
• IT or tech savvy will be advantageous
• Field-based work experience
• Previous experience in the logistics industry is not required
• Excellent communication and interpersonal skills
• Keen attention to detail
• Able to coordinate across functional teams to promote efficient operations
• Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities

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Purpose of role

• To provide comprehensive administrative, secretarial, and operational support to the in-house legal department at Takealot Group, ensuring efficient management of legal documentation, correspondence, and departmental operations. This role is critical in enabling the legal team to deliver effective legal services across the organization.

Requirements:

Qualifications & Experience:

• Matric/Grade 12 certificate
• Completed N6 in Logistic , Supply Chain, Operational efficiency qualification

Technical Skills:

•  Proficiency in Microsoft Excel, PowerPoint, and data analysis tools.

 Soft Skills:

•  Strong analytical and problem-solving skills.
•  Excellent communication and teamwork abilities.
•  Attention to detail and ability to manage multiple tasks effectively.

 Other:

•  Interest in logistics, supply chain, and operational efficiency.
•  Willingness to learn and adapt to new challenges.

Personal Competencies:

• High level of integrity and discretion
• Ability to handle confidential information appropriately
• Professional demeanor and excellent interpersonal skills
• Proactive and self-motivated
• Positive attitude and growth mindset 
• Ability to prioritize and manage multiple tasks simultaneously
• Strong problem-solving skills
• Flexibility and adaptability in a fast-paced environment
• Team player with a collaborative approach

Key Responsibilities: 

Process Optimization:

• Assist in designing and implementing process improvements for warehouse operations, transportation, and supply chain workflows.
• Support the development of models for hub sizing, capacity planning, and feasibility studies.

Project Support:

• Implement Takealot Pick up point – Hardware set up and support in software configuration
• Collaborate with cross-functional teams on logistics and supply chain projects.

Reporting and Documentation:

• Prepare detailed reports and presentations on findings and recommendations.
• Document processes, workflows, and project outcomes.

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Purpose of role

• To provide comprehensive administrative, secretarial, and operational support to the in-house legal department at Takealot Group, ensuring efficient management of legal documentation, correspondence, and departmental operations. This role is critical in enabling the legal team to deliver effective legal services across the organization.

Requirements:

Qualifications & Experience:

• Matric/Grade 12 certificate
• Currently pursuing or recently completed N6 in Legal Secretary or Office Administration qualification

Technical Skills:

• Advanced document formatting and presentation skills
• Strong organizational and time management abilities
• Proficiency in legal terminology and document types
• Excellent written and verbal communication skills
• Attention to detail and high level of accuracy
• Strong record-keeping capabilities
• Proficiency in Microsoft Office Suite
• Strong data capturing, interpretation, and presentation skills
• Experience with document management systems and contract management software would be beneficial

Personal Competencies:

• High level of integrity and discretion
• Ability to handle confidential information appropriately
• Professional demeanor and excellent interpersonal skills
• Proactive and self-motivated
• Positive attitude and growth mindset 
• Ability to prioritize and manage multiple tasks simultaneously
• Strong problem-solving skills
• Flexibility and adaptability in a fast-paced environment
• Team player with a collaborative approach

Key Responsibilities: 

Legal Administrative Support

• Provide administrative support to the legal team, including the Head of Legal and legal advisors
• Manage and maintain the legal team's calendars, scheduling meetings, appointments, and conference calls
• Coordinate internal and external meetings, including preparation of meeting rooms, catering, and materials
• Screen and manage incoming calls, emails, and correspondence for the legal department
• Arrange travel bookings, accommodation, and logistics for legal team members

Document Management & Administration

• Draft, format, proofread, and finalize legal documents, correspondence, and presentations
• Maintain organized filing systems (both electronic and physical) for all legal documents, contracts, and correspondence
• Manage the contract lifecycle administration, including tracking execution, renewals, and expiry dates
• Scan, photocopy, and distribute legal documents as required
• Ensure all legal documents are properly stored, archived, and retrievable in compliance with document retention policies
• Maintain confidentiality and security of all sensitive legal documentation

Contract & Matter Management

• Assist with contract administration, including logging contracts in the contract management system
• Track contract deadlines, renewals, and key dates, providing timely reminders to relevant stakeholders
• Maintain and update the legal matter management system
• Coordinate the execution of agreements, including obtaining signatures, witnessing, and notarization where required
• Liaise with external attorneys and service providers regarding matter updates and invoicing

Legal Department Operations

• Process invoices
• Maintain relationships with external law firms and other external service providers of the legal department
• Order and maintain office supplies and equipment for the legal department
• Assist with the onboarding of new legal team members

Compliance & Reporting Support

• Assist with compliance tracking and reporting where required
• Prepare legal reports, presentations, and materials for management meetings
• Maintain registers of powers of attorney, company resolutions, and statutory filings
• Support the legal team with research tasks, including locating case law, legislation, and legal articles
• Assist with the company secretarial function on corporate governance matters

General Support

• Provide general office administration support to ensure smooth department operations
• Handle ad hoc projects and tasks as assigned by the legal team
• Assist with legal training coordination and materials preparation
• Maintain confidentiality and exercise discretion at all times

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Purpose of role

• To support the Payroll team by providing administrative and operational assistance in the accurate and timely processing of payroll across the Takealot Group. The Payroll Intern will gain exposure to payroll operations, compliance requirements, and payroll systems while assisting with day-to-day payroll activities.

Requirements:

Qualifications & Experience:

• Matric/Grade 12 certificate
• Completed N6 in Finance/HR

Technical Skills:

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong data capturing and administration skills
• High level of accuracy and attention to detail
• Basic understanding of payroll principles and legislation (advantageous)
• Strong numerical and analytical skills
• Good organizational and time management skills
• Ability to handle confidential information
• Experience with payroll systems (advantageous)

Personal Competencies:

• High level of integrity and confidentiality
• Strong attention to detail
• Good communication skills (verbal and written)
• Ability to work in a fast-paced environment
• Strong organizational skills
• Ability to meet deadlines
• Team player with a positive attitude
• Willingness to learn and grow
• Problem-solving mindset
• Proactive and self-motivated

Key Responsibilities: 

Payroll Administration Support

• Assist with payroll data capturing and updates
• Support the payroll team with monthly payroll processing activities
• Assist with employee onboarding and payroll setup
• Assist with employee terminations and final payments
• Maintain employee payroll records and documentation
• Assist with payroll queries from employees

Data Management & Reporting

• Capture and validate payroll input data
• Assist with payroll reconciliations
• Support payroll reporting requirements
• Assist with compiling payroll-related reports
• Ensure accuracy of employee information

Compliance & Controls

• Assist in ensuring payroll compliance with company policies
• Support compliance with statutory requirements (PAYE, UIF, SDL)
• Maintain confidentiality of payroll information
• Assist with audit requests and documentation

Payroll Operations Support

• Assist with overtime, leave, and allowance processing
• Support benefits and deductions processing
• Assist with payroll system updates
• Support month-end payroll activities

General Administrative Support

• Provide general administrative support to the payroll team
• Maintain filing systems (electronic and physical)
• Assist with ad hoc payroll projects
• Support payroll team with process improvements

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• We are seeking a strategic and innovative Promotions Manager  to own and drive the promotional strategy for TakealotMORE subscriptions across Takealot and Mr D.
• This individual will be responsible for curating and managing member promotions including MORE deals, ensuring they deliver value to members while driving business objectives. The role requires a balance of strategic thinking, stakeholder management, and data-driven decision-making to build a world-class subscription experience.
• This position reports to the Head of TakealotMORE

Your responsibilities will include:

• Develop and own the promotional strategy for TakealotMORE subscriptions on Takealot and Mr D, ensuring alignment with overall business goals and broader promotions strategy for each business.
• Define and maintain the rules and guidelines for member-exclusive promotions, including deal selection criteria, discount thresholds, and funding models.
• Benchmark against global players to identify best practices and innovative approaches to subscription promotions.
• Use data and analytics to select deals and evaluate performance, identifying trends and opportunities for improvement.
• Establish and manage the promotional budget, ensuring efficient deal selection to maximise ROI and meet targets for GMV, rate of sale, member acquisition, and retention.
• Collaborate with the Promotions team to screen and load deals, ensuring they meet strategic objectives.
• Spearhead personalisation initiatives to tailor promotions to subscriber preferences, leveraging data and insights.
• Build and maintain strong relationships with internal teams (Retail, Marketplace, Promotions, Mr D Sales, Marketing, Retail Media, Finance, Supply Chain and other stakeholders).
• Source funding for promotions by engaging with internal stakeholders and external partners.
• Track and report on the financial performance of promotions, ensuring they meet budgetary and revenue targets.
• Present promotional plans and results to senior leadership, highlighting their impact on subscriber growth, retention and GMV.
• Develop and maintain dashboards to track key metrics, such as subscriber acquisition, retention, and engagement.
• Stay ahead of industry trends and competitor activities, identifying opportunities to differentiate TakealotMORE.
• Work with Product and Engineering teams to develop the tech roadmap for TakealotMORE promotions and launch new features.  Experiment with new promotional formats and strategies, testing their effectiveness and scaling successful initiatives.

Qualification & Experience:

• Bachelor’s degree in Business, Marketing, Data Analytics, or a related field is required.
• An Advanced degree is advantageous.
• Advanced proficiency in data analysis tools such as Excel, SQL, or BI platforms (e.g., Looker, Big Query, Tableau, Power BI).
• Experience using KNIME, R, or Python for data analysis and modelling is advantageous.
• 5+ years of experience in e-commerce, retail, or subscription-based businesses, with a focus on promotions or marketing.
• Proven track record of developing and executing successful promotional strategies.
• Budget management experience, with a focus on maximising ROI.
• Proven track record of analysing data to drive business decisions.

Attributes Required:

• Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• Excellent attention to detail and ability to work with large datasets.
• Results-driven mindset with a focus on achieving commercial targets.
• Familiarity with personalisation tools and techniques, including segmentation and targeting, is advantageous
• Excellent stakeholder management and communication skills, with experience working cross-functionally.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

go to method of application »

• We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
• This position reports to the Head of Takealot Now

Key responsibilities:

Inventory Planning & Management (50%):

• Monitor inventory levels and manage the replenishment process to maintain continuous product availability across dark stores.
• Analyse sales data and inventory reports to forecast needs and adjust inventory levels accordingly.
• Coordinate and execute weekly cycle counts and investigations for stock discrepancies.
• Act as primary point of contact for dark stores regarding missing, damaged, or expired stock issues.
• Manage returns processing, ensuring accurate scheduling based on store requests and operational requirements.
• Develop strategies to minimise waste and markdowns whilst improving inventory turnover.

Data Analysis &Business Intelligence (30%):

• Create and maintain business reports, dashboards, and alerts using BI tools (Looker and Knime).
• Extract, manipulate, and analyse data using SQL to provide actionable insights for stakeholders.
• Verify data quality and ensure adherence to required standards across all reporting structures.
• Model data for analysis and develop performance metrics for inventory and operational efficiency,
• Collaborate with internal stakeholders to understand their reporting and data analysis needs.

Process Optimisation & Problem-Solving (20%):

• Identify systematic inefficiencies and recommend process improvements.
• Manage workflows for order processing, including file uploads, batch scheduling, and WMS coordination.
• Escalate and manage tickets between distribution centres and stores for operational discrepancies.
• Participate in cross-functional team meetings to discuss operational issues and develop solutions.
• Drive continuous improvement initiatives across planning and operational processes for operational discrepancies.
• Participate in cross-functional team meetings to discuss operational issues and develop solutions
• Drive continuous improvement initiatives across planning and operational processes.

Qualification & Experience:

• Bachelor’s degree in Commerce, Business Management, Information Systems, Supply Chain Management, or related field.
• 1-3 years of experience in inventory management, retail planning, business analysis, or related roles.
• Experience within e-commerce, retail, or quick commerce environments highly advantageous.
• Proven track record of working with inventory management systems and data analysis tools.

Attributes Required:

• Essential: Strong SQL skills for database querying and data manipulation.
• Essential: Proficiency with BI tools (Power BI, Looker, Qlik, or similar).
• Essential: Advanced knowledge of Microsoft Office Suite/Google Workspace (particularly Excel/Sheets).
• Working knowledge of inventory management systems and WMS platforms.
• Experience with customer service platforms (Zendesk or similar) advantageous.
• Familiarity with GBQ (Google Big Query) preferred.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

go to method of application »

Your responsibilities will include:

Revenue Optimisation:

• Maximize sales through strategic product placement and merchandising.
• Drive conversion rates by optimising product visibility and accessibility.
• Support margin goals by promoting high-value and full-price products.
• Enhance cross-selling and upselling opportunities through smart product positioning.

Customer Experience Enhancement:

• Create intuitive and engaging shopping journeys across web and mobile platforms.
• Ensure customers can easily discover relevant products and categories
• Optimise site navigation and product findability.
• Reduce friction in the shopping process to improve customer satisfaction.

Inventory Management Support:

• Ensure optimal visibility for all inventory classes and product ranges.
• Balance exposure between fast-moving items and slower-moving stock.
• Support seasonal merchandise transitions and promotional campaigns.
• Drive clearance and markdown activities through strategic placement.

Business Alignment:

• Translate business objectives into actionable merchandising strategies.
• Support divisional goals through category-specific merchandising approaches.
• Align site presentation with marketing campaigns and promotional activities.
• Drive new product launches and feature trending items effectively.
• Leverage analytics tools (e.g. google analytics, page view data, homepage engagement etc.) to monitor and optimise site performance, customer behaviour and conversion rates. Use data insights to inform merchandising strategies and decision- making
• Deep understanding of customer behaviour and the ability to translate insights into actionable merchandising strategies.
• Design and execute A/B tests to evaluate the effectiveness of merchandising strategies and promotional campaigns. Use results to continuously improve the customer experience.

Qualification & Experience:

• Bachelor’s degree or at-least 2 years’ experience in a retail or marketing field.
• 3 - 5 years’ experience in a high-performance environment in Merchandising, Content strategy and/or Marketing.
• Computer software skills with Excel, Word or related products.
• Prior ecommerce experience Required.

Attributes Required:

• Born with Initiative. Actively influences events, acts beyond what is necessarily called for.
• Highly organised Acute attention to detail follows strict quality control processes and procedures and is consistent and accurate with their deliverables.
• Generates innovative ideas. Simplifies and/or improves processes.
• Able to manage multiple tasks to tight deadlines.
• Strong written and verbal communication skills.
• Analytical skills and with some retail commercial sense.
• Proficiency in the use of desktop applications and Windows- based programs.
• The ability to research what the online customers want and how the online customer shops (locally and internationally).
• Must be able to conceptualize creative ideas in promoting products and/or brands.
• Ability to identify merchandising opportunities and exercise judgment to take advantage of those opportunities.
• Passion for ecommerce merchandising with a keen eye for abilities creative design.