Job Opportunities at TransUnion

What You'll Bring:

Requirements:

• Eight or more years of experience working within a creative production role.
• A strong portfolio showcasing successful creative campaign design across various mediums and channels.
• Heavy emphasis on B2B, but ability to balance B2B and B2C priorities with ability to cross-pollinate concepts a plus.
• Ability to connect dots with creative production elements across digital and physical marketing channels like web, email, and events.
• Familiarity with insights-led and performance-driven creative development.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Expert-level / mastery of creative production tools like Adobe Creative Suite
• Comfort working in an agile marketing environment.
• B.S / BA degree

Key Responsibilities:

• Creative Production Strategy: within the agile process, collaborate with business partners, junior designers, writers, and other marketing team members to ensure the appropriate concepts, themes, and messages are represented effectively and consistently for the business objective(s) and audience(s).
• Creative Production Execution: Participate in the execution of the entire creative process both through hands on design and inspiring junior members of the team. Care as much about improving the process (efficiency) to get more work done as they do about final product.
• Agency Management: In partnership with the Head of Creative Production, set clear expectations, provide constructive feedback, and ensure the timely delivery of high-quality creative assets from our agency partners.
• Brand Identity Consistency: Protect the company's brand identity by ensuring consistent application of guidelines across all creative materials and campaigns.

Additional Responsibilities:

• Performance Measurement: Use key performance indicators (KPIs) developed in partnership with the marketing effectiveness team to evaluate the effectiveness of creative. Analyze data and insights to make data-driven decisions and continuously improve creative and operational efficiency.
• Innovation and Trends: Stay at the forefront of industry trends and emerging technologies, identifying opportunities to innovate and differentiate our creative approach.

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What You'll Bring:

Requirements:

• Eight or more years of experience working within a creative production role with 3 or more years of leadership experience.
• A strong portfolio showcasing successful creative campaigns across various mediums and channels.
• Heavy emphasis on B2B, but ability to balance B2B and B2C priorities and cross-pollinate concepts a highly sought after skill.
• Expertise connecting the dots with creative production across digital and physical marketing channels like web, email, and events.
• Familiarity with insights-led and performance-driven creative development.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• B.S / BA degree

Key Responsibilities:

• Creative Production Strategy: Lead the transformation of the creative production team; aligning creative output to the company’s overall marketing and business objectives. Collaborate with senior executives to understand business goals, target audiences, and market trends to shape creative production vision. Apply same level of critical thinking to continuously improve creative throughput (operational efficiencies).
• Creative Team Leadership: Manage and inspire a diverse team of internal creative professionals, including graphic designers, art directors, and video producers. Foster a collaborative and innovative work culture that encourages creativity and personal growth.
• Agency Management: Oversee and manage relationships with external creative agencies, ensuring seamless communication and collaboration. Set clear expectations, provide constructive feedback, and ensure the timely delivery of high-quality creative assets.
• Creative Production: Lead the team responsible for creative execution of multi-channel creative campaign assets that resonate with our target audiences, effectively communicating our brand values and key messages. Not afraid to roll-up sleeves when necessary to get things done.
• Brand Identity Consistency: Protect the company's brand identity by ensuring consistent application of guidelines across all creative materials and campaigns.

Additional Responsibilities:

• Performance Measurement: Partner with the Marketing Effectiveness team to establish key performance indicators (KPIs) to evaluate the effectiveness of creative. Analyze data and insights to make data-driven decisions and continuously improve creative and operational efficiency.
• Budget Management: Develop and manage the creative budget, optimizing internal and external resources to achieve the highest level of creativity and impact.
• Innovation and Trends: Stay at the forefront of industry trends and emerging technologies, identifying opportunities to innovate and differentiate our creative approach.

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What we’ll bring: 

• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

Impact you will make:

• Being a trusted strategic business partner by making sense of research data and by sharing what is important for business implications. Partner closely with a diverse set of cross-functional stakeholders to provide timely, strategic, relevant and actionable insights that drive the organization forward. Craft insight-driven summaries and proactively share visually inspiring reports and dashboards across the organization. 
• Going deep to understand. Effectively translate business needs into research, and then help translate research results back into business implications. Design and deliver best-practice customer, consumer, and market research that help drive business strategy and target objectives. Analyze and synthesize research results, and enrich understanding by integrating unstructured & structured data.
• Measuring the impact of Insights on strategy and action. Ensure that insights are being used to guide discussions on priorities and tradeoffs, and track, monitor and share impact of insight-driven actions.
• Always thinking about “what’s next?” Partner to continuously refine the organizational Insights roadmap and align action with value and growth. 

What you’ll bring: 

• Great communicator and influencer with strong business acumen. You relish working very closely with internal partners to drive positive business outcomes by solving complex, ever-changing challenges. Highly collaborative approach to cross-functional relationship building.
• An ambition to improve customer, brand, and product experiences across a diverse set of teams, channels and platforms. You display a strong sense of ownership, a passion for driving results and are filled with curiosity, perseverance and conscientiousness.
• You love to learn at every turn and view continuous improvement as essential in order to achieve big and bold goals.
• The ability to work through ambiguity, understand how to breakdown problems, and drive execution by determining what is meaningful and urgent, and prioritize effectively to meet deadlines and achieve desired results.
• A strong foundation in quantitative and qualitative research methodologies, an analytical mind, and storytelling skills. 
• 5+ years of work experience with 2+ years in a product/solution research or strategy (preferably in technology-based industry), data-driven client consulting, or voice of market/voice of customer role.
• Advanced in PowerPoint & Excel, and preferably Qualtrics.

Impact You'll Make:

We’d love to see:

• A mix of B2B and B2C product/solutions experience
• A wide range of primary research capabilities experience
• Preferred certifications or education: MBA, Agile, Qualtrics certification, Medallia certification
   

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What You'll Bring:

• ER Intervention Development & Implementation
• Partners with ER COE to build strategies that will ensure a sound ER environment across GCCA 
• Recognizes and provides insights on ER barriers, risks and opportunities that may impact the business
• Leads and facilitates the implementation of ER programs
• Leads the implementation of best ER practices 
• Facilitates regular ER climate surveys to ensure proactive management of the ER function 
• Ensures effective and efficient implementation of processes to keep to the necessary time frames in how we manage ER cases  

Case Management

• Advises management and employees on ER processes
• Facilitate logistics around disciplinary, performance and grievance cases
• Educate line managers and all employees regarding ER Policies and procedures to ensure understanding and compliance with current and new legislation
• Preparation of case evidence and preparation for disciplinary processes at the CCMA

High Performance Culture Implementation:

• Drives organizational norms and values, and integrates the code of conduct into Employees ways of working 
• Integrates performance standards into business unit operations
• Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and addresses these
• Provides motivation and leadership to promote positive working relationships
• Lead and oversees departmental communication ensuring employee and management interaction

Policies and Procedures

• Maintains and updates all ER policies and procedures, in line with best practice and legal requirements

Systems Management and Reporting

• Ensures effective tracking and reporting of all ER cases
• Maintains in country cases on Acuity ER system 
• Completes financial reports (budgets and forecasts)
• Compiles monthly Risk and Month end reports

ER Consultation

• Represents the company at external forums including the CCMA,  Labour Court etc
• Manage and deliver ER- related training
• Monitor developments within the labour relations field and advise on best labour relations practices
• Provide advice to HRBPs and line managers in respect of all employment law matters
• Provide employment law advice on operational transformation projects and draft necessary legal documentation to ensure legal compliance in process
• Drafting and reviewing of employment contracts and all other employment related documentation

Impact You'll Make:

• Bachelor's degree with equivalent employee relations experience
• Minimum 5 years employee relations experience with a reputable large knowledge management / product organization
• Strong emotional intelligence, conflict resolution and negotiation skills
• Superior English verbal and written communication skills
• Excellent MS Office and project management skills
• Strong communication and interpersonal skills
• Strong attention to detail
• Self-starter that is solution orientated
• Ability to work under pressure in a fast paced environment
• Innovative and proactive is resolving challenges
• Ability to work independently with minimal supervision

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What You'll Bring:

• We’re looking for someone with the mindset of a systems thinker/digital marketer, the pragmatism of a technologist and sensibilities of a developer, with a strong bias for action and results
• 10 years of marketing experience, ideally with a background in Web Development with a professional and personal portfolio of useful and collaborative digital solutions across a variety of media. At least 2 of those years should have leadership responsibilities.
• A real desire to understand and improve the user and prospect experience. A strong critical thinker with a relentless curiosity to listen to and explore new ideas from everywhere
• Great networking and influencing skills are a must, as is excellent agile management skills and relentlessly high standards
• Group management experience to build a group of individual contributors into a team of trusted partners with a consistent eye toward incremental improvement of throughput (operational efficiency).  
• Experience with the information architecture, page design, and usability testing within a web environment.
• Partner with global marketing team stakeholders in identifying strategic solutions to meet their product and campaign needs that align with global website goals.
• Ability to test code changes through cross-browser testing to identify and resolve technical issues.
• Understanding of Responsive Web Design and ability to code using responsive frameworks (Bootstrap, Angular.js, etc.)
• Understanding of W3C standards as well as browser-specific bugs and variations, including Chrome, Safari, IE and Mozilla.
• Experience with website performance analytics, SEM, and SEO and confident at learning, testing and adopting new tools.

We’d love to see:

• Experience with content management systems and content as a service
• Knowledge of mobile first and responsive content strategies
• Personalization, targeting, and A/B test design experience

Impact You'll Make:

• You will analyze the user journey across the digital experience, and leverage these insights to inform tests to iterate upon the current flow, driving improved results
• In collaboration with the B2B & B2C marketing teams, you’ll guide strategy and execution for a production team of developers to improve digital experiences up and down the sales funnel
• You will nurture key relationships with influencers, agency partners, business partners and users to craft compelling experiences and ensure timely delivery to the marketing partners
• You will lead, guide and inspire the creation, curation, publishing, testing and governance of relevant, usable and engaging web experiences for the global TransUnion websites.
• You will partner with UX leads, visual and interactive designers, information architects, developers, agile product teams and the insights team to optimize the webpage elements based on usability, intuitiveness, consistency, business metrics and time to market