Job Opportunities at Tsebo Solution

Duties & Responsibilities

• Conduct extensive research in order to source and headhunt candidates with the right experience and qualifications to match these candidates with provided job specifications for positions regionally. Support the resourcing team by coordinating the end to end recruitment process.
• Providing general administrative support to resourcing, in recruitment.
• Performing routine administrative duties including timeous submission of new employment packs to payroll.
• Conduct comprehensive background checks of prospective candidates.
• Responsible for end to end recruitment process such as: Sourcing, screening, interviewing and placing candidates.
• Ensure the delivery of an excellent recruitment service to managers, staff and applicants through provision of administrative and advisory support throughout the recruitment process.
• Assist in coordinating any recruitment events or mobilisations/bulk recruitment projects that the organisation undertakes throughout the year.
• Assist in building and maintaining talent pool for both permanent and temporary positions by screening candidates.
• Providing horizontal support to other staff members of the HR unit if needed.

Skills and Competencies

• Ability to work in a changing environment.
• Ability to manage pressure.
• High integrity and openness with commitment to good governance.
• Energetic, highly motivated and innovative in pursuit of business growth and success.
• Problem solving skills.
• Demonstrable expertise in recruitment across many levels.
• Advanced proficiency in Digital platforms such as Applicant tracking systems such as Neptune, LinkedIn and other HR systems.
• Strong research and database management.
• Excellent oral and written communication skills.
• Proven relationship management and organization skills.
• Minimum 1 – 2 years recruitment preferably in a Services Industry or Recruitment agency.
• Ability to work independently or in a team, set priorities and meet deadlines on multiple projects.
• A demonstrated track record of consistently meeting and/or exceeding performance expectations.
• Drivers License & own vehicle would be highly advantageous.

Qualifications

• Relevant Tertiary Qualifications in Human Resources Management or Organizational Psychology.
• Preferably National Diploma.

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Duties & Responsibilities

• Assist in the preparation of meals, especially salads and desserts
• Place entrees on the servery at required time frames
• Keep the server well stocked and clean
• Stores and records food leftovers
• Where applicable, ensure that stock in the designated area of responsibility is counted and signed over to the following shift
• Keep staff restaurant tables, kitchen and other areas clean and orderly
• Ensure that the Company and Statutory regulations regarding cleanliness and hygiene standards are met
• Required to food samples as requested/ required by the business
• Ensure a high level of customer service within the area of responsibility
• To report and where possible take action when faced with customer complaints

Skills and Competencies

• Ability to communicate clearly with everyone in the kitchen, clients and colleagues
• Flexibility with regards to working hours
• Interpersonal Skills: Client/customer interface
• Trustworthy and Reliable
• Attention to details
• Motivated
• Must enjoy practical and methodical work
• Have good hand-eye coordination
• Have good personal hygiene
• Have good communication skills
• Must be able to work as part of a team.

Qualifications

• The successful incumbent should have been in a similar position for a minimum of 1 Year.
• Experience in the fine dining upmarket restaurant experience will be advantageous
• Matric
• Culinary Qualification would be Advantageous

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Duties & Responsibilities

• To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken.
• To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met.
• Assists in the preparation of meals, especially salads and desserts.
• Places entrees, salads, desserts and other food on the serving line.
• Keeps the serving line well-stocked and clean.
• May assist in training new employees.
• Stores and records food leftovers.
• Keeps canteen tables, kitchen and other areas clean and orderly.
• To ensure that customer expectations are met within the provisions of the contract.
• To ensure a high level of customer service within the area of responsibility.
• Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift.
• To carry out any reasonable request by management.
• To report and where possible take action when faced with customer and client complaints or compliments.
• To attend meetings and training courses as may be necessary.
• Performs related work as assigned.

Skills and Competencies

• Must enjoy practical and methodical work
• Be honest and reliable Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene
• Be free from skin allergies to foods and detergents
• Have good communication skills
• Must be able to work as part of a team.
• Must have the stamina to work 45-50 hours per week.
• Be able to bend, stand and lift.

Qualifications

• Be 18 years of age Must have completed at least a matric / senior certificate.

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Duties & Responsibilities

• Ensure work schedules/job cards are in place for each position and relevant to site.
• Report maintenance and safety concerns to the manager on a day-to-day bases
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.        
• Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of always upholding the company image.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Do daily checks and follow-ups.
• Report maintenance and safety concerns to the manager on a day-to-day basis.
• Maintain personal health, hygiene and professional appearance.
• Responding to management request timeously and providing necessary action required.
• To maintain a high standard of morale and motivation through good communication skills.
• Ensure work schedules/job cards are in place for each position and relevant to site

Skills and Competencies

• Minimum 2 years supervisory experience in a similar environment.
• Must have experience in health, hospitality and safety standards and management.
• Attention to detail
• Sense of urgency
• Able to work under pressure
• Be flexible and adaptable
• Able to work independently
• Able to work long hours, after hours and some weekends
• Written and Verbal Communication Skills 

Qualifications

• Minimum Matric/Grade 12.
• Tertiary qualifications highly advantageous

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Duties & Responsibilities

As the Call Centre Agent you will be responsible for the following:

• Make cold calls and generate leads
• Capture clients’ details and share with the assigned Sales team
• Meet daily, weekly and monthly targets as key performance indicators in the Call Centre
• Logging client requests
• Handle and resolve queries raised timeously
• Researching prospects to identify what division to set up an appointment for
• Provide feedback to our Business Development Managers and Sales Directors
• Motivate and share insights into prospects and assist with securing appointments 
• Maintain relations with stakeholders and communicate feedback to C-Suite leaders both internally and externally 
• Gather robust market data research on potential clients 

Skills and Competencies

• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Excellent customer rapport
• Superior communication skills 
• Interpersonal skills 
• Strong telephone and email etiquette
• Ability to deal with irate customers
• Good time Management
• Resilient and target driven 
• Have strong objection handling skills
• Preferably an understanding of Services environment but not a requirement
• Proficiency in English; knowledge of additional languages is a plus

Qualifications

• Minimum Grade 12 (Appropriate Tertiary qualification would be an added advantage).
• 1-2 years of call centre outbound experience.
• An understanding of a service environment, such as one that includes cleaning, catering, facilities management, and security, would be an added advantage.

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Duties & Responsibilities

Operational Delivery:

• Manage systems and processes to create a cohesive, cost effective and managed Facilities Management solution. The service must be organised and structured to align with and support client including finance, corporate sustainability, human resources or talent, risk and compliance and communications, client’s businesses and other suppliers
• Manage an integrated, seamless service delivery solution that maximises technology, tools and labour to meet the service standards and requirements of client.
• Manage the performance of each area of speciality per service agreement.
• Define objectives, clarify roles and responsibilities and implement performance contracts for each area reporting to you.
• Implement client’s divisional plans with a view to operationalising business initiatives effectively and timeously.
• Ensure all employees are committed to organisational goals and output is enhanced in a continuous improvement manner through means of PDP’s (Performance Development Programs).
• Ensure action plans are put into place regarding performance improvement for under performers as identified.
• Manage conflict in the workplace.
• Use own initiative to operate with no management support when required.

Facilities Management:

• Management and Administration – Proactive management and administration of all Facilities Services through regular and preventative maintenance plans and pre-approved capital projects
• Relationship Management – Proactively manage the client interface and TFS business interface
• Contract Management – Proactive and transparent management of the Master Service Agreement and Facilities Services supply chain
• Performance Management and Reporting – Proactive and transparent management and reporting of performance in delivering the Services and drive for continuous improvement and innovation
• Systems and Information Management – Retain all documentation, inspections, service records, reports associated with the contract on site and on the Tsebonet Central SharePoint Database
• Reporting - Compilation of technical and management reports as well as data for the client and Operations Executive.
• Help Desk Services – Providing an efficient and effective helpdesk facility for all EY facilities.
• Health and Safety Services – Provide a safe environment for SI & TFS staff, clients and visitors. Attend monthly SI H&S committee meetings to report on maintenance issues and your management of risk in relation to the Facilities Management services.
• Risk Management and Compliance – Manage and control all aspects regarding Safety, Health, Environment & Quality. (SHEQ) within the applicable laws.
• Financial Management – Proactive and transparent financial management of all aspects of the Contract Agreement. Monthly review and report on the SI operational budget, assistance to SI in creating the opex and capex annual budget, management of the TFS contract budget and reporting to the TFS Operations Executive, adherence to the TFS and SI approvals limits of authority and separation of duties in relation to purchase order creation, purchase order approvals.
• Manage the cleaning, canteen, hygiene, waste, pest, security, landscaping and transport services (staff shuttle, staff buses x 3). Management of the sub-contracted service and ensure operational reports are provided to you monthly – Proactive management of the services, weekly inspections of their areas and service delivery.
• Project management and Churn Management – Proactive management of small churn, moves and changes and provide proposals for TFS to manage the larger projects.

Monthly Reporting to Client:

• Operational summary of service delivery
• Financial management
• Helpdesk Report: Planned preventative maintenance tasks for hard and soft services, proactive tasks and reactive response times
• H&S: Incident/accident reports, risk identified, permits to work issued, H&S building inspection, H&S tools inspection etc
• Plan ahead – next month’s planned tasks, projects etc

Skills and Competencies

• Human Resource management and IR skills
• Negotiating skills
• Time Management Skills
• Excellent oral and written communication skills
• Supplier/Sub-Contractor management
• Hospitality and customer centricity
• People Management skills
• Leadership skills
• Project Management skills
• Presentation skills
• Good understanding of SLA’s and Management contracts
• Working knowledge of equipment, materials and supplies used in facilities management

Qualifications

• Matric
• Hospitality and/or Facilities Management Diploma or Degree or equivalent
• Computer literate on MS Office packages – MS Word, Outlook, Excel
• Project Management
• Minimum 5 years’ experience in a similar environment
• Budget Management
• Project Management
• People Management
• Conflict Management
• Workplace Management
• Coaching and mentoring
• Supply Chain Management

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Duties & Responsibilities

Operational Delivery:

• Review visitor and client arrivals for the day
• Attend to special arrival and meeting room requirements
• Provide information about amenities, area and venues
• Anticipate client needs and build rapport with clients
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservations, etc)
• Offer assistance with meeting room technical requirements.
• Report client feedback to the Helpdesk and revert to clients and visitors with resolution
• Escalate unresolved complaints to the Manager when necessary
• Report any building maintenance to the TFS call centre daily.
• Ensure compliance with health and quality standards
• Ensure all meeting rooms are set up as required by the client.
• Conduct daily inspections to ensure that all chairs are in place, meeting room is clean and cables are tidy.
• Test AC and VC equipment prior to use.
• Ensure water jugs are refreshed regularly throughout the day and that clean glasses are available at all times.
• Ensure that all white boards are cleaned, white board markers are working well and that an eraser is available.
• Sign Condeco panels in and out as and when required.
• Ensure that rooms are cleared and tidied after each meeting.
• Ensure that tables are cleared and chairs are aligned after each meeting.Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
• Report and hand in any lost property found in meeting rooms to security.
• Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services • Keep up to date with business objectives within the environment
• Provide advice on general changes and compliance within the workplace management framework when required
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced 
• Attend to and resolve all customer queries timeously or escalate when necessary
• Follow up and follow through on all queries timeously
• Manage conflict

Reporting:

• Prepare all weekly/monthly reporting within set timeframes for submission to your manager
• Update and maintain all relevant records
• Compile and prepare stats as and when required by your manager

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Skills and Competencies

• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Proven experience as a Concierge
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy · A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills
• Hospitality and customer centric focus.

Qualifications

• Grade 12 (non-negotiable)
• Computer literacy
• 2-3 years frontline hotel/customer service experience
• Minimum 3 years’ experience as a Receptionist in a hospitality environment

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Duties & Responsibilities

• Take full responsibility and management of the unit
• Need to be able to work in a demanding environment.
• Setting and management of service delivery standards
• Lead, motivate, train and develop a team of staff
• Implement and maintain operational controls in line within budgetary requirements
• Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
• Ensure all policies and procedures are complied with
• Daily HR and IR issues (including training, development & performance management)
• Analyse and pre-empt client needs and possible complaints
• Take responsibility for all functions by organising, preparing & co-ordinating.
• Management of all administration, finances, debtors, budgets, etc.
• Process paperwork and compile & understand weekly & monthly P & L
• Relationship building with the client and customers on a daily basis (essential)
• Must be able to work long hours and over weekends should there be a need
• Stay abreast of latest food trends and best practices

Skills and Competencies

• Strong judgement and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate
• Excellent food skills

Qualifications

• National Senior Certificate
• Relevant Culinary Degree/Diploma or Certificate 
• Minimum of 5 years’ experience Chef / Catering Manager within retail 
• Experience in managing team of 20+ staff
• Functions / events experience
• Managing convenience store experience
• Own reliable transport

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Duties & Responsibilities

• Assist Catering Manager with monthly Client Account
• Comprehensive maintenance of all financial control systems
• Report any fluctuations on stock consumption reports to the Catering Manager
• Assist Catering Manager with once a month surprise Audit Stock Check
• Liaise with all Catering Managers, consolidating all costings for meals and functions and GP monitoring
• Assist with stock takes. Ensure all invoices received for processing, have been GRV’d on My-Market
• Computer literate – use of various computer programs ie Word, Excel, My Market, Menutec.
• Innovative, and use own initiative
• Must be able to assist with functions, if the need is there
• Compile weekly summary of Profit and Loss for the unit.
• Compile all bookkeeping returns required by Regional Office and the unit as per the times stipulated.
• Ensure all bookkeeping returns and trading analysis figures are balanced by Friday after stock takes.
• Conduct spot checks in units with Control Sheets vs POS vs Cash Received
• Conduct Cash Checks in units, balancing to PRS Cash on Hand
• Administer and manage all Local Debtor transactions and payments
• Accurate filing of account and financial records. Submit the relevant accurate financial documentation when needed

Skills and Competencies

• Communication skills (verbal and written)
• Computer literate
• Organising and planning skills
• Interpersonal skills
• Team Player
• Strong client and Customer service skills

Qualifications

• Relevant Degree/Diploma or Certificate
• Knowledge of industry advantageous
• Experience in a similar position an advantage
• Must be able to work on My Market, Menutec & MS Office
• Food Background essential