Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Here at Yoco we want to make it easier for small business owners to do business. We’re all about simplifying the complicated things so that they’re smooth, easy and clever where it matters most - your sales.
Our mobile card readers allow you to accept payments when and where you need to, by connecting to your smartphone or tablet. Our free busi...
What you will be doing
As the CD, you will lead, manage and develop an in-house team of multi-disciplinary design, copy, art direction and audio-visual creatives, as well as the production and traffic team.
Key Responsibilities
- Oversee all creative work across the business, providing visionary leadership and innovative thinking that stands up to the industry’s best work.
- Develop campaigns that evoke genuine emotions, drive engagement, and foster meaningful connections between brands and people.
- Stay abreast of industry trends, technological advancements, and emerging communication platforms, integrating them into creative approaches.
- Collaborate with the Traffic & Production Lead to deliver high-quality work that is on time and on budget.
- Partner with the Marketing Strategists to turn strategic briefs into compelling creative ideas that will connect with key audiences.
- Align with the Media & Insights team to ensure creative ideas and content resonate across various communications channels and tactics.
- Partner with the Product Design team to ensure a seamless brand experience across all marketing and product touch points.
- Manage a selection of external agencies and freelancers to deliver on briefs that fit outside the remit of the in-house team.
- Lead, motivate and grow the Creative team, maintaining a positive culture and consistent creative quality through critiques and constructive feedback.
- Foster a culture of creative curiosity, innovation, and accountability among the Creative team, while also inspiring the broader business through education on creative fundamentals, best practices, and trends.
About you
- 12+ years of experience as a Creative Director or in a similar creative leadership role. Preference will be given to candidates who have a mixture of experience across agencies and the leadership of an in-house creative team,
- Experience in a high-growth environment, with a strong preference for experience in start-ups or scale-ups.
- 7+ years of leadership experience, with a team of >10.
- Exceptional copy, design and artistic skills, with a strong portfolio showcasing a wide range of highly effective, award-winning creative projects.
- A deep understanding of effective creative for digital performance marketing.
- Strong leadership and communication skills, with the ability to inspire and mentor a creative team.
- An innovative mindset and a passion for pushing creative boundaries in a tech-driven environment.
- Project management skills and the ability to work within deadlines and budgets.
- Ability to wear multiple hats, manage several projects simultaneously and thrive in a fast-paced start-up environment.
go to method of application »
About the Customer Support team
The Customer Support team is committed to providing an outstanding customer experience. In your role as a Customer Support Consultant, you will be empowered to help our customers with some of their most complex concerns. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience of our products as seamless and delightful as possible.
As a Customer Support Consultant, you'll be the company's emissary and will use your exceptional empathy and product expertise to ensure our customers feel understood and, most of all, valued. Your energy will be focused on handling customer queries efficiently and effectively, seeking an opportunity to improve customer trust and experience. Self-starters who spot, solve problems and see ways to improve our customers’ experience at scale thrive at Yoco - and you'll have a significant role to play when acting as the voice of our customers.
At Yoco, Customer Centricity is at the core of our DNA: everything we do is centred around our customers. Providing a quality customer experience is at the heart of everything we do. It starts with a simple sign up process, which gets our merchants up and running seamlessly. What comes next, is all about keeping our merchants delighted throughout our partnership and their business’s growth.
About the role
- Managing and resolving daily customer support inquiries via phone, email, web, in-app chats, and social media platforms.
- Serve customers by providing required information, resolving product and service problems, all while demonstrating a willingness to go the extra mile.
- Guide our customers, by providing appropriate solutions and alternatives within the service level agreement, and follow up to ensure satisfactory resolution.
- Build and nurture sustainable relationships of trust through open and interactive communication with Yoco customers.
- Co-create with the Customer Support squad lead/manager on systems and processes to make sure that fantastic customer support is consistently delivered.
- Continuously educate the organisation on our customers’ pain points and needs (Be the voice of our customer).
- Meet personal/customer support targets (KPI’s) as set by the Customer Support Manager
Additional:
- Mentor junior consultants through a buddy system in order to fast track their development
- Managing and resolving escalation channels directly impacting the successful outcome of customer support queries.
- To stay abreast of all product updates and internal processes/systems in order to facilitate a seamless transition
- Meet all training requirements and QA expectations as set by management
- Support the teams over weekends should team lead not be available
About you
- Proven track record of customer support experience (preferably in a fast-paced Fin-tech or international company). A degree or special qualification will help to distinguish you from other applicants.
- Effective communication and customer relations skills, with the ability to develop and nurture relationships on all platforms used in support
- Ability to work independently and demonstrate rigorous time management.
- Ability to learn quickly, and fast become an expert in Yoco’s product offering and customer needs.
- Must be proactive, detail oriented, and demonstrate resilience under pressure.
- Be solution driven and a self starter
- Ability to remain calm and perform well in high-stress moments.
- Be tech savvy, and have a working knowledge of operating CRM databases and other business tools, such as Salesforce, Natterbox and MessageBird
Bonus competencies:
- 1+ years + of work experience as a customer support consultant
- Flexibility to work rotating shifts which include weekends and public holidays
- Have a postgraduate qualification
go to method of application »
Job purpose
To support the AFC Lead with all AFC-related second-line activities, by performing independent ongoing reviews, submitting STRs to the FIC, and collaborating with internal teams to bring about technological improvements and efficiencies. The MLRO Role is essential to protecting the company from financial crime, compliance and reputational risk.
About the role
- Contribution to AFC Policies: Participate in AFC strategy discussions associated with new products, markets, and operational changes.
- Transaction Monitoring: Monitor transactions, customer profiles, and account activities for suspicious patterns and potential risks, including automated solutions for scalability.
- Suspicious Activity Reporting: Investigate and report any suspicious activities to the Financial Intelligence Centre via goAML, as required by law.
- Regulatory: Stay updated with local and international AML/CTF regulations and guidelines.Compliance: Align Standard Operating Procedures (SOPs) with the company’s policies.
- Training & Awareness: Develop training material and provide AML/CTF training to employees to raise awareness and contribute to ensuring a culture of ethics and compliance.
- Internal Collaboration: Work closely with internal teams to implement effective risk management strategies and ensure compliance with internal policies.
- Quality Assurance: Perform quality assurance testing of new technologies and/or system enhancements related to AFC, in collaboration with technology teams.
- Ongoing Assessments: Conduct periodic ongoing assessments of operational functions to evaluate the effectiveness of the AML/CTF program and recommend improvements.
- Supporting Responsibilities: Support the AFC Lead by:
- Serving as the 2IC or AML Compliance Officer designate
- Acting as an alternate point of contact for regulatory authorities and law enforcement agencies regarding AML/CTF matters.
- Assisting to conduct ongoing risk assessments to identify vulnerabilities and implement necessary controls.
- Preparing regular reports on AML/CTF activities and issues to senior management.
About you
- Bachelor's degree in finance, law, business, or a related field.
- A relevant professional certification in AML/CTF (e.g. CAMS or CFCS) is required.
- A minimum of 4 years of relevant experience in AML/CTF compliance within the financial services or fintech sector.
- A thorough understanding of South Africa’s AML/CTF regulations, guidelines, and reporting requirements. An understanding of PASA regulations and card scheme rules is advantageous.
- Strong analytical skills to identify unusual patterns and potential risks.
- Excellent written and verbal communication skills to effectively liaise with internal teams, regulators, and law enforcement agencies.
- Detail-oriented mindset and ability to work independently in a fast-paced environment.
- High ethical standards and commitment to maintaining the highest level of integrity.
- A passion for use of technology and continuous improvement.
Gmail
Yahoomail