Job Vacancies at Department of Higher Education and Training

REQUIREMENTS :

• An appropriate bachelor’s degree/Advanced diploma (NQF Level 7) in Education/ Public Management or any related qualification.
• A minimum of five (5) years’ relevant experience at the Senior Management level (salary level 13) in Institutional Governance and Management Support environment.
• This is position requires a dynamic individual with depth knowledge of the South African higher education landscape, and specifically the legislative frameworks, policies and regulations that govern the sector. 

DUTIES :

• To provide governance and management support to Councils, Boards and management structures in public higher education institutions (Universities and higher education colleges), national institutes and relevant public entities;
• Developing, implementing and monitoring financial and governance reporting requirements of higher education institutions; Providing governance and management support for the establishment of new institutes as required;
• Developing institutional and system-wide performance indicators for monitoring and evaluating the financial health, good governance and transformation of the HT system;
• Developing and implementing capacity building programmes for higher education governance structures including Councils, Boards, Student Representative Councils, and Financial Aid Scheme and National Institutes for Higher Education particularly in relation to their budgets and associated financial reporting.
• Managing all aspects related to the appointment of independent assessors, administrators, to higher education institutions, institutes and relevant public entities; managing the promulgation of statutes of universities and appointments of Ministerial Appointees to Councils, Board and other governance structures;
• Providing development support to student leadership structures, and student support services, including registration support and mediation with management as necessary;
• Developing and implementing policy to ensure equitable access to student funding through effective oversight of the National Student Finance Aid Scheme (NSFAS) and other student funding mechanisms; Managing of resources allocated to the Chief Directorate in line with the Senior Management Service in line with the CMC framework. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/Advanced diploma (NQF Level 7) in Policy Development/ Social Science/ Development Studies/ Public Management or any related qualification.
• A minimum of five (5) years’ work experience with at least five (5) years of relevant experience at the Senior Management level (salary level 13) in policy development and research environment.
• Extensive experience in research, policy, project planning and management.
• Excellent knowledge and understanding of the legislative and policy context; regulatory frameworks governing the higher education system in South Africa and broadly internationally are basic requirements.

DUTIES :

• To develop review and implementation of policies in various areas of higher education; liaison with universities and higher education stakeholders regarding policy development and implementation, and related development support; implementation of the Research Output policy on the Evaluation of Creative Outputs and Innovations Produced by Public Higher Education Institutions which require improvements from time-to-time.
• Both policies lead to the allocation of research subsidies to universities and the compilation of annual analytic sector and individual institutional reports.
• The incumbent will lead a team of professionals in the three Directorates within the Chief Directorate, as well as advice the University Branch, the Deputy Director-General of the branch, the Director-General and the ministry on matters relating to higher education policy and generally on pertinent higher education developments.
• The incumbent will be responsible for guiding research of and for higher policies and the development of relevant policies. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/Advanced diploma (NQF Level 7) in Public Management/ Financial Management/ Education or any related qualification.
• A minimum of five (5) years’ work experience with at least five (5) years of relevant experience at the Senior Management level (salary level 13) in institutional funding and planning environment.

DUTIES :

• To provide strategic leadership and management support to four Directorates to ensure; the growth of quality public higher education provisioning through enrolment planning processes, the management of programme applications and the development and maintenance of institutional PQMs on a national level, and the development of a Ministerial Enrolment Planning Statement;
• the development of new initiatives within the public higher education system; the development of the Central Application Service (CAS) for the PSET; determining funding allocations to public higher education institutions, and presenting an annual Ministerial Statement for University Funding;
• monitoring the use of earmarked funds by universities monitoring the use of infrastructure and efficiency funds in line with the Macro Infrastructure Framework for the public higher education sector; the implementation of the student housing infrastructure programme at universities; requests in terms of section 40 of the Higher Education Act;
• the maintenance and new developments of the higher education management information system for public institution;
• providing data support to both internal and external stakeholders of the DHET with a focus on reporting, system and technical requirements; and submissions and verification of HEMIS data to enable funding allocations and cohort studies. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/Advanced diploma (NQF Level 7) in Communication/ Journalism/ Public Relations or any related qualification.
• Pre-entry certificate into SMS. A minimum of five (5) years ‘relevant work experience at the Senior Management level (salary level 13).
• Knowledge of Ministerial protocol, communication legislatives, Website related software’s, and understanding of stakeholder management, Media operations. Understanding of marketing and research acquired in theory and practice. 

DUTIES :

• To ensure effective management of Strategic Communication, Media, Public Relations and Events support to all branches of the Department to promote collaborative partnerships, branding, public awareness and sustainable, achievable of Department objectives.
• Oversee the management, development, implementation of strategic communication and media policies.
• Oversee the management, planning and coordination of the effective flow of relevant information from the Department to external stakeholders and positioning Department of Higher Education and Training through marketing, communicating its policies and institutions programmes.
• Oversee the management, planning, coordination and management of DHET brand, identity and effective shared communication service including publications, layout and design, production of documents, language editing and proofreading, photographic services to promote Departmental coordination and stakeholder relations.
• Oversee the management, development and introduction of new systems and forums for Internal Communication between the department and its entities and institutions.
• Oversee the provision of efficient and effective Departmental Call Centre Services. Oversee the management, development and maintain a relevant, modern library and information resource centre for the Department and ensure compliance with the National Language Policy upon approval.
• Oversee Media monitoring analysis and research on public perceptions and opinion on the department’s programmes, services and facilitate efficient and cost-effective events management and conferences services. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/advanced diploma (NQF Level 7) in Financial/ project management or related qualification.
• A minimum of five (5) years’ relevant experience at the middle/ senior management level in the public sector for national departments in the oversight of projects, and the development of plans/ business plans for the implementation of projects funded from Official Donors Assistance. 

DUTIES :

• Coordinate, support, monitor spending and evaluate conditional grants and donor funded projects at a national level. Oversight on planning, management, and coordination of Official Donor Assistance (ODA) grants, donor-funded programmes/projects and partnerships with local donors.
• Ensure evaluation of business plans for grants and donor funded projects for approval, manage drawdown requests for funds to be submitted to National Treasury. Solicit and manage secured funds from local and international donors.
• Ensure the design of the expected database of projects/ programmes funded by donors. Manage the analysis and consolidation of quarterly reports for submission to Portfolio and National Treasury.
• Coordinate and provide support to the two conditional grants programmes in the Department. Effective management of funding and reporting of the grants and donor-funded programmes and projects.
• Monitoring and evaluation of projects/programmes reporting on grants (incoming resources from international and local donors) and donor-funded programmes and projects. Setting up and coordination of structures, processes and systems for new budgetary support programmes funded by donors.
• Management of audit actions and risk management. Facilitate the development and implementation of projects plans for the post school education sector at a national level.
• Facilitate the development of grants proposals and secure supporting funds/ resources to address the short, medium and long-term requirements for these priorities. Provide support to project manager’s branches in the development of proposals and implementation of projects.
• Report to the Chief Financial Officer on donor projects and Branch Heads as Programme Managers.
• Facilitate, solicit and manage donations with local donors and international companies and serve as contact point for partnership. Provide administrative support to grants and other donor funded project committees.
• Manage human resource in the directorate. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/advanced diploma (NQF Level 7) in Transport/ Logistics/ Supply Chain Management or related qualification.
• A minimum of Five (5) years’ relevant experience at the middle/senior management level in Logistics Management Services environment.

DUTIES :

• To manage logistics and disposal management. Provide and monitor of Logistics and Disposal. Render and manage systems controller (LOGIS). Render and manage orders and transit. Render and manage payment, inventory and warehouses.
• Manage and control the directorate. Provide guidance and adequate support for development of staff of the directorate. Ensure compliance with all administrative requirements, regulations, rules and instructions pertaining to the branch.
• Ensure development of PMDS of staff. Set budget levels and authorise expenditure. Monitor quality control of work and develop annual performance plan for the directorate.
• Prepare quarterly reports as per annual performance plan and ensure the compilation of the annual report and strategic plan of the directorate. Monitor the planning, organising and delegation of work. Monitor, analyse and evaluate the performance of the directorate. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/advanced diploma (NQF Level 7) in Logistics/ Supply Chain Management or related qualification.
• A minimum of Five (5) years’ relevant experience at the middle/ senior management level in Supply Chain Management Services environment.
• Knowledge and understanding of the Higher Education sector, Supply Chain Management processes, demand management, acquisition management, contract management and Higher Education policies, processes and procedures. 

DUTIES :

• To provide advisory, interpretation service for the SCM with regards to statutory requirements.
• Drafting contracts and the management of supplier contracts. Provide advice on demand, acquisition and contract management. Render demand management services.
• Render acquisition and contract services. Manage and control the directorate. Provide guidance and adequate support for development of staff of the directorate.
• Ensure compliance with all administrative requirements, regulations, rules and instructions pertaining to the branch. Ensure development of PMDS of staff. Set budget levels and authorise expenditure. Monitor quality control of work and develop annual performance plan for the directorate.
• Prepare quarterly reports as per annual performance plan and ensure the compilation of the annual report and strategic plan of the directorate. Monitor the planning, organising and delegation of work.
• Monitor, analyse and evaluate the performance of the directorate. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/advanced diploma (NQF Level 7) in Monitoring and Evaluation, Education and Education Management or related qualification.
• A minimum of five (5) years’ work experience at the middle/ senior management level in interpretation, development and implementation of policies. Experience in developing, managing monitoring and evaluation systems and data.

DUTIES :

• To monitor, evaluate and support effective and efficient delivery by TVET colleges as part of a post-school education and training (PSET) system. Ensure monitoring and evaluation framework and applicable tools are developed and implemented. Monitor and evaluate performance of TVET colleges and provide requisite support.
• Ensure efficient monitoring and evaluation systems are implemented in public TVET colleges. Put systems in place to conduct whole college evaluations. Manage, support and monitor planning and policies in the TVET sub-system.
• Manage and coordinate processes of performance and annual reporting. Oversee processes relating to data and information management and reporting by TVET colleges, including verification of TVET college data.
• Coordinate the implementation of the maturity model for TVET colleges. Monitor student enrolment and registration processes to ensure standardisation and efficiently. Monitor and evaluate of college performance and within the branch as well as reporting thereon.
• Manage and control the directorate. Provide guidance and adequate support for personal and work related development of the staff of the directorate. Ensure compliance with all administrative requirements, regulations, rules and instructions pertaining to the Branch.
• Monitor, analyse and report on the performance of the directorate and its officials. Ensure PMDS processes are followed and conducted. Set budget levels and authorise expenditure.
• Monitor quality control of work and develop the operational plan for the directorate.
• Prepare quarterly reports as per annual performance plan and contribute to the compilation of the annual report and strategic plan of the Department and Branch. Monitor planning, organising and delegation of work. 

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CENTRE :

• Bitou, Oudtshoorn and Beaufort-West Campuses 
• Information Technology (ICT) Technical Support L4 (3 posts) 
• Information Technology (ICT) Technical Support (ICT): Software Testing L5 (1 post)  

REQUIREMENTS :

• Matric plus a minimum 3-year recognized Degree/Diploma (NQF Level 6/REQV13 in Information Technology or Computer Science with specialization in Software Testing or Technical Support. Computer Literacy (MS Office). A valid 08 driver’s license.
• Registered Assessor with MICT SETA. Recommendations: Managerial and administrative experience. A professional qualification as an educator will be an added advantage. Above average report writing and communication skills. Ability to effectively teach and communication skills.
• A professional qualification as an educator will be an added advantage. Above average report writing and communication skills. Ability to effectively teach in English. At least 1 years’ experience in the ICT Industry. Ability to effectively communicate in at least two of the three official languages of the Western Cape. 

DUTIES :

• Facilitate a group of Learners using different teaching and Learning Methodologies in an ICT environment.
• Plan and prepare lessons. Manage the Learners in class and workplace. Sourcing host employers for industry-related work placement.
• Ensuring logbooks are completed regularly with site visits. Adherence to all administrative duties as per the programme requirements.
• Ensure adherence to quality assurance standards. Adherence to all College policies and qualify management system. 

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REQUIREMENTS :

• Qualifications and Experience: Matric plus a 3-year B.ED Degree.
• At least Higher 1-3 years teaching/facilitation experience.
• Proficiency in at least two of the three Western Cape official languages. Registered as an Assessor with the EDTP SETA. 

DUTIES :

• Facilitate the implementation of Occupational programme, as per SETA and QTCO, across delivery sites of the Southern Cape & Central Karoo area as required.
• Give subject/practice related guidance to Learners and enquire quality delivery of teaching and learning as well as workplace practice monitoring.
• Visits to Workplaces are compulsory to monitor and guide Learners as required.
• Strict adherence to College/SETA evaluation processes, policies and procedures.
• Must be prepared to work under pressure. Must be prepared to work after hours when necessary.
• Need to work very closely with the Programme Manager. Responsible and accountable for all tasks, including administration.
• Any other tasks as operationally required. 

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REQUIREMENTS :

• Matric plus a formal Chef / Culinary 3-year diploma, plus 1 – 3 years Industry related experience. Proficiency in at least two of the three Western Cape official languages. Registered as an Assessor with CATHSSETA.
• Knowledge and experience in facilitating and assessing different learning styles with appropriate teaching approaches.

DUTIES :

• Facilitate the implementation of Professional Cookery learnership, as per SETA requirements. Theory and practical are covered with in the programme.
• Give subject/practice related guidance to Learners and ensure quality delivery of teaching and learning as well as workplace practice monitoring. Visits to Workplaces are compulsory to monitor and guide Learners as required.
• Ensuring completion of logbooks towards the end of the programme Strict adherence to College / SETA evaluation processes, policies, and procedures.
• Must be prepared to work under pressure. Must be prepared to work after hours when necessary. Need to work very closely with the Programme Manager.
• Responsible and accountable for all tasks including administration. Any other tasks as operationally required.
• Ensure completion of performance agreements by all employees in the unit. Supervision of staff. Development of SCM subordinates. 

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REQUIREMENTS :

Qualifications and Experience:

• Matric plus a minimum of a Higher Certificate/Diploma/3-year Degree related to Wholesale and Retail and 1-3 years facilitation experience.
• Proficiency in at least two of the three Western Cape official languages.
• Registered as an Assessor with Wholesale and Retail SETA.
• Knowledge and experience in assessing different learning styles with appropriate teaching approaches.

DUTIES :

• Facilitate the implementation of Wholesale and Retail L2, as per SETA and QTCO requirements.
• Give subject /practice-related guidance to Learners and ensure quality delivery of teaching and learning as well as workplace practice monitoring.
• Visits to Workplaces and compulsory to monitor and guide Learners as required. Strict adherence to College/SETA evaluation processes, policies, and procedures.
• Must be prepared to work under pressure. Must be prepared to work after hours when necessary. Need to work very closely with Programme Manager.
• Responsible and accountable for all tasks, including administration. Any other task as operationally required. 

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REQUIREMENTS :

Qualifications and Experience:

• A matric plus a minimum 3-year business-related Degree/Diploma.
• A minimum of 5 years’ relevant work experience, and 2 years in a supervisory or managerial role. Computer Literacy (MS Office). A valid 08 driver’s license. 

DUTIES :

• Overall leadership and management of the campus. Participate in the development of the College's strategic and operational plan.
• Marketing of campus programmes and liaison with all internal and external stakeholders. The implementation of Teaching and Learning.
• Ensure effective conduct of examination. Monitor Student Support services. Responsible for the compilation and control of the campus budget.
• Responsible for general support service functions, e.g., administration, facilities, assets, maintenance, finances and human resource management.
• Adherence to quality assurance standards of DHET, Umalusi, and QCTO. Adherence to the implementation of all College policies and quality management system. 

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REQUIREMENTS :

• An appropriate 3-Year Diploma/Bachelor’s degree (NQF Level 6/7) in Financial Management, Management Accounting.
• A Project Management qualification will be an added advantage.
• A minimum of three (3) to five (5) years’ work experience at a supervisory level in the Public Service Delivery environment, project management and management of resources.
• Must have the relevant knowledge of the Public Service, NSF and SETA mandates and strategies.

DUTIES :

• Provide support to the office of ASD: Partnership and Linkages on Occupational and Skills Programmes. Responsible for establishing the project office and ensuring the smooth running of Occupational / Special Projects / Trades Programmes and all other NSF and SETA funded Programmes
• Develop and submit funding proposals and applications to NSF and other SETA’s for funding and roll out of occupational and skills Programmes including proposals for infrastructure and equipment of various effectively monitor, evaluate, and report on the achievements, challenges, management, operational performance and procurement of occupational/skills Programmes, special projects/trades and NSF and SETA funded Programmes. Verify the accuracy and validity of performance reports. Monitor the status of outputs from sites.
• Monitor site facilities and administration to ensure that training provided by facilitators meets the requirements of the Service Level Agreement. Conduct site visits. Escalate and communicate risks to relevant Supervisor. Manage invoicing and financial reporting. Liaise with SETAs on outstanding invoices and related financial requests.
• Conduct due diligence regarding change requests, complete change requests and communicate such to Supervisor. Support project reporting by developing and upload of monthly and quarterly project progress report onto management system. •Manage staff under his/her supervision. 

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REQUIREMENTS :

• A Degree/Diploma (NQF Level 6) in Public Administration or Office Management and Technology or Public Management or equivalent qualification.
• A minimum of one (1) year work experience in an administrative environment.
• Knowledge: Knowledge of office administration, Knowledge of Public Service legislations and policies, Knowledge and understanding of the TVET/CET Administration

DUTIES :

• Render administrative support services; Draw up a campus enrolment plan for both NCV and report 191, gather departmental information and compile a report for A-TEAM and Campus Management; Prepare reports, presentations, and other correspondence.
• Arrange meetings, conferences, workshops and other gatherings as required. Provide other secretarial support services to campus management.
• Administer and coordinate human resource services, Coordinate Leave forms and submit to central office. Coordinate PMDS documents and submit to central office. Coordinate all relevant documentation pertaining to disciplinary cases and grievances.
• Follow up and resolve all human resource administration queries and issues emanating from campus staff, Maintain human resource records administration. Monitor the attendance register for staff. Coordinate the compilation of duty registers and payment for part-time lectures.
• Support the implementation of the college staff wellness programme at campus level. Provide procurement services; Recommend purchase requisitions to Campus Manager, Draft procurement memo. Complete requisition form, Receive goods and services, Coordinate and submit invoices to central office for processing.
• Verify the correctness of goods and services supplied against the appropriate documentation, Follow-up on campus requisitions made, Maintain a proper filing system, Maintain files for all campus staff, Filing of all relevant documentation according to QMS requirements and national achieve Act, Keep record of postage received from central office and ensure that the distribution is done accordingly and register is kept by the relevant official, Administer student registration and examination process; Assist in the registration of students.
• Store student portfolios of evidence and student records, Scan documents of students, Capture and reconcile information for students, Ensure data exceptions and corrections, Process the details of applications for programmes and credits, Coordinate the student registration process, Coordinate the examination process. 

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REQUIREMENTS :

• An appropriate Bachelor’s degree/advanced diploma (NQF Level 7) in Public Management/ Public Administration or relevant qualification.
• A minimum of three (3) to five (5) years’ relevant work experience of which three (3) years’ experience at Junior Management level in Administration, Secretariat, Office Management environment.
• Knowledge and understanding of the Higher Education sector, policies and governance environment of CET College, annual reporting requirements by the Higher Education Institution and CET administration. 

DUTIES :

• To provide coordination and support to the Deputy Director-General.
• Support the DDG in developing strategic, annual performance and operational plans for the branch and the CET colleges.
• Manage and provide support services in the office of the DDG.
• Manage the resources in the office of the manager.
• Manager relations with external stakeholders and coordinate special projects. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/advanced diploma (NQF level 7) in Management Services/ Human Resources Management/ Public Management or related qualification.
• A minimum of three (3) to five (5) years’ relevant work experience of which three (3) years’ experience at Junior Management level in Human Resource Management and Administration, Management of Employee Records. 

DUTIES :

• The Management of Recruitment and Selection processes in accordance with the Public Service Act and Regulations. The Management of employee engagement, business partnership, and relations with the stakeholders, Head Office, Regional Offices, and Colleges. Development of Job Descriptions of staff, contracting of staff, and monitoring of performance including supporting staff development and wellness. Facilitate implementation of recruitment strategies and standardised processes including workshops and capacity workshops. Participate in the Development, reviewing, and ensuring implementation of HR and Recruitment and Selection policies thereof. The Management of Performance Management Development System of the staff and assets in the Unit. The management of employee records in terms of HR audit procedures and producing the reports with realistic recommendation. The Management of all humans, Financial, and other resources of the unit. 

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REQUIREMENTS :

• An appropriate bachelor’s degree/advanced diploma (NQF level 7) in Public Administration/ Human Resources Management or related qualification.
• A minimum of three (3) to five (5) years’ relevant work experience of which three (3) years’ experience at Junior Management level in corporate services environment.
• An understanding of the Department of Higher Education and Training’s strategic vision and priorities. Knowledge of Public Service Act, Employment of Educators Act, Labour Relations Act and Public Financial Management Act. 

DUTIES :

• Provide Strategic Leadership in the areas of Human Resources, Facilities Management, IT, Marketing, Records Management and Governance. Coordinate the preparation for the annual review of the Regional’s Strategic Plan.
• Facilitate timely and accurate preparation of the Regional annual budget. Account for the effective delivery of services in each of these areas.
• Coordinates and drives the preparation for the annual reviews of the Regional Strategic Plan. Encourage and builds an organizational climate conducive to optimal performance through implementing change management.
• Manages the entire human resource management function. Development and implementation of best practice policies, procedures, and internal control systems to ensure effective corporate governance. Oversee the proper and effective management of the regional office assets and facilities.
• Ensure the provision of appropriate and cost-effective services. Responsible for IT and information management solutions to meet the specific needs of the Region.
• Responsible for communication and marketing for the Regional Office. Ensure the provision of Organisational Development Services and support the TVET and CET colleges. 

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REQUIREMENTS :

• An appropriate Bachelor’s degree/advanced diploma (NQF Level 7) in Information Technology or related qualification.
• A minimum of three (3) to five (5) years’ relevant work experience of which three (3) years’ experience at Junior Management level in ICT environment developing and managing websites.
• Knowledge and understanding of phases of project life cycle. 

DUTIES :

• Manage the departmental website and provide maintenance and support. Ensure all department related information is up to date. Monitor the website uptime and performance using monitoring tools.
• Apply security patches to the website’s software, and plugins to guard against cyber threats. Develop and maintain the organisational websites and servers and ensure they meet the user needs: Update and manage the DHET website and intranet, including technical roadmap definition and execution; Maintain the quality, design and style of the organisational website and the intranet in line with the website style guide and website policy;
• Maintain the general appearance of the DHET’s website and intranet as well as ensure their ongoing development, in line with best practices, to guarantee they are always user-friendly and up to date; Ensure that web servers and content are regularly backed-up, in conjunction with the DHET ICT unit; Ensure that all content placed on the website is approved in line with relevant DHET internal policies.
• Maintain the functionality, security, and efficiency of web infrastructure: Maintain web platforms Security Validation Programme, in conjunction with the DHET ICT unit; Ensure an annual audit of sites’ membership and access; Maintain website databases; Perform regular checks to identify broken links and ensure they are fixed; Prepare testing environment, examples and instruction manuals; Assist in the deployment of changes to live the environment following approval process;
• Ensure the security and integrity of all systems and data; Back up files from websites to local directories for recovery. Manage and maintain web server infrastructure and database systems. Configure and install web server software. Manage introduction of new web services into production environments.
• Provide support to all the features of a website, solving technical problems and approving site content: Edit, review and design website and intranet content in consultation with content owners; Maintain the latest web applications and provide technical assistance to applications programme; Maintain web platforms site directory.
• Maintain operations by training and providing support to internal users: Determine user needs by analysing technical requirements; Keep abreast with emerging technologies/industry trends and apply them on operations, training and activities; Keep project documentation up to date; Provide regular feedback on tasks assigned; Provide training and support to website content personnel and owners; Maintain web platforms site collection and administer training programme.
• Ensure the architecture of the new service is designed to be scalable, secure and maintainable. Integrate security best practices in the design. Use version control for managing the code base of the new web service. Conduct UAT to validate the functionality, user experience based on real-world requirements. Manage the execution of sound user management procedures for the portal and advocate usage levels of the portal. Security and compliance in user management.
• Manage the planning of the portal expansion and improvements and update strategies. Management of human resources. Provide guidance and adequate support for development of the staff. Ensure compliance with all administrative requirements. Ensure development of PMDS of staff. Monitor quality control of work and develop annual performance plan. Monitor planning, organizing and delegation of work. 

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REQUIREMENTS :

• An appropriate Bachelor’s degree/advanced diploma (NQF level 7) in Computer Science/ Information Technology Management or a related qualification.
• A minimum of three (3) to five (5) years’ relevant work experience of which three (3) years’ experience at Junior Management level supervisory directly involve in managing IT systems engineers who deploy and maintain virtual infrastructure (serves, storage, networks) on the Microsoft Azure platform.

DUTIES :

• Manage all IT Infrastructure in relation to serves, networks, storage, telecoms, data centre, backups, data recovery, connectivity and security to ensure that core systems are available, scalable and secure as per government and department requirements.
• Manage and perform supervisory duties daily for the IT Desktop Support Team and ensuring procedures and processes are adhered to.
• Implement and maintain ICT Cloud and infrastructure operations; maintain and ensure ICT operational procedures and operational tasks are achieved reliably and consistently to ensure high availability of computer in the department. Ensure adequate staffing levels are always maintained within the Desktop Support team.
• Ensure targets outlined by the SLA and KPI’s are achieved. Ensure jobs assigned to the Desktop support group are managed and completed within targets outlined by the SLA. Set procedures and processes in line with standards within the IT Desktop environment.
• To line manage and be responsible for the personal and technical development of the Desktop Support Team, including appraisal and training plans. Quality checking and auditing of work carried out by the Desktop Support Team. To propose document and implement changes to policies or procedures in line with technological advancements.
• Assist in the development, maintenance, implementation and changes to the SLAs. Act as a primary point of contact for escalation from a Desktop Support level in times of major systems outages, supplier issues and conflict resolution with customers.
• Monitor and identify any trends or irregular activities on jobs logged with Desktop Support group that could relate to potential IT issues. Ensure that all request from customers for assistance are handled promptly and effectively and if necessary, escalated to the appropriate level. Develop strategies for maintaining network infrastructure.
• Define hardware and software standards. Manage the development of the maturity levels for improved service delivery. To assist in the technical development and enhancement of customer support systems and Desktop functionally. Install, configure, maintain and upgrade desktop hardware and software applications. Manage LAN and desktop support services and maintenance.
• Provide technical and maintenance support to the examinations systems. Assist Users in choice of appreciate hardware and software-desktop, laptops, PDAs, scanners, printers. Direct, plan, organise and manage operations for stability, availability and integrity of the organisation’s IT LAN Support.
• Manage the delivery of critical support services for day-to-day IT operation, data communications and telecommunication according to the required time frames. Provide regular reports. Develop solutions to technical challenges. Serves as project manager and provides advanced technical guidance to customers and staff.
• Manage the effectiveness of the disaster recovery process and ensure integration with departmental business continuity planning. Supports continual improvement in the Department. Ensure conformance to LAN policies, procedures and standards and training for users on LAN operation.