DocFox is globally transforming how businesses manage anti-money laundering (AML) risk, from simplifying how they onboard customers, automatically performing ongoing monitoring & risk management to expert FICA & AML advice & guidance. We are the only FICA compliance experts you will ever need.
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Job Profile:
- We are looking for a Full Stack Software Engineer with a passion for creating clean functional code, to manage the interchange of data between our users and the server. You will be responsible for developing and maintaining the server-side logic for the central database, testing performance, troubleshooting, and integrating front-end elements into the application. To ensure you are successful in this role, you should have extensive experience working as a Full Stack Engineer and dealing with back-end integration techniques. Ultimately, a top-level developer who can create clean, functional code that perfectly suits the needs of the company.
# Be a part of our close-knit team.
- Our focus is on growth, learning, and collaboration both within the technical team and across the entire company. With a culture of open and honest feedback, you'll quickly become integral to an empathetic and deeply introspective team.
# Build the future of FinTech software, globally.
- Working alongside incredibly talented veterans of "startup-school", your work will be challenging, but meaningful; for the team, the product, the business, and ultimately, for customers in countries all across the world.
Responsibilities:
- Designing and developing new web applications
- Maintaining and troubleshooting existing web applications
- Writing and maintaining reliable Ruby code would be an advantage
- Writing and maintaining reliable React code
- Integrating data storage solutions
- Creating back-end and front-end components
- Identifying and fixing bottlenecks and bugs
- Integrating user-facing elements designed by the front-end team
- Connecting applications with additional web servers
- Maintaining APIs
Basic requirements:
- +5 years’ experience building web applications
- Proficiency with test driven development / behaviour driven development
- Diploma or Degree
- Practical Knowledge of React and AWS- Serverless Architecture
- It would be an advantage if you have worked on Ruby on Rails, but is is not a Necessary requirement- this is also the opportunity to be exposed to new tech!
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How can you make a difference?
At DocFox, our goal is to create a surprisingly delightful commercial account opening experiences.. No small thing, right? You’ll join our agile product team while working on our DocFox web application. You'll help us develop systems and processes that deliver efficient top-notch, dare we say life-changing, experiences to our customers.
Responsibilities:
The success of a product designer at DocFox hinges upon the ability to approach design as holistic problem solving for both user and business goals. We work collaboratively here and you’ll listen to ideas, questions, and critiques from teammates with grace and patience. That said, you know your stuff and can eloquently and logically explain design decisions. You see this type of exchange as critical to the success of yourself and our product: it is through sharing ideas and being open to the brilliance of others that we arrive at the best solutions.
Requirements:
Must haves:
- 8+ Years UI/UX/Product design experience.
- Experience with identifying human needs, defining clear solutions, and delivering those through visual problem-solving.
- Leading the way with talking to customers in usability interviews and testing to validate ideas to achieve a high-quality experience.
- The flexibility to design in low & high fidelity wireframing or prototyping, as well as evaluating the most efficient process for the job at hand.
- The ability to integrate feedback, validate ideas and iterate on features while working in cross-functional teams made up of developers, product managers, marketers, and customer-facing team members.
- Excellent written, verbal, and interpersonal communication skills for collaborating with others and presenting ideas or insights.
- Able to work as a solo design contributor within a pod consisting of a product manager and multiple developers.
- The ability to shepherd your work from ideation to release.
- When you apply, include a link to a solid up to date portfolio.
Nice to haves:
- You have used a variety of research methods such as interviews, market research, user testing; this is also presented in your portfolio.
- You have a strong eye for branding and advocate for consistency.
- You're able to understand complex products and systems.
- You are familiar with DocFox's design tools, such as Figma, Miro & good, old-fashioned pen & paper; you are open to learning new ones.
- Familiarity in speaking the language of software development (basic understanding of HTML, CSS, Javascript or React is a plus).
Interview process:
- Short screening call with HR
- Interview with UX Manager
- Take home design task (This allows you to experience the type of work you required to do)
- Culture interview (Meet your team)
- Offer
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Job Responsibilities
- To take responsibility to accurately and timeously complete and validate customers documentation submitted by various financial institutions. This includes following logic chronological steps, completing qualitative checks, capture document information, compare the final set of information. Communicating with co-workers & manager to ensure accuracy, is the key to succeed in this role.
Requirements
- 1 to 3 Years Data/Administrative/Finance/Compliance industry work experience or equivalent.
- Prior experience such as administrative or data capturing would be beneficial.
- Tertiary completion of studies would be beneficial.
- Excellent English literacy & Computer Skills
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The Role
The role will offer the successful candidate the unique opportunity to help banks, credit unions, and fintechs push the boundaries of innovation when onboarding their clients. In some institutions, you will help transform decades-old processes into industry-leading solutions, changing the way these communities access their products and services. On the other hand, many institutions will already be some of the world’s leading innovators and you’ll have the opportunity to help them solve problems and create new ways for clients to engage with financial institutions.
DocFox is a highly-configurable, customizable solution for financial services providers. This flexibility provides significant value to our clients as they are able to closely map DocFox to optimize their current processes, or create newly streamlined processes made possible by DocFox.
DocFox is looking for an exceptional candidate to join our US Customer Success team, who is responsible for supporting our growing client base. They would work alongside the Customer Success Managers as well as the Implementation & Integrations and Product teams.
Responsibilities:
- Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective.
- Educate customers on relevant functionality and feature releases.
- Assist customers in resolving any product issues or concerns.
- Perform issue identification, communication, and resolution for moderately complex issues.
- Bring innovative approach to customer support.
- At a time prioritise for the best customer experience, while also staying keenly aware of how to drive satisfaction and retention across the entire customer base.
- Act as the initial point of contact for all system related concerns from clients or other employees.
- Attend remote meetings with clients to analyze, troubleshoot and diagnose configuration requests or problems.
- Troubleshooting software issues on various device types, explaining our software and website, escalating problems if out of your domain, and training customers on best practices with our software
Requirements:
- Hours: : 5pm to 2am (SAST) (Gradual transition over training period)
- 1-3 years’ relevant experience in a customer focused position involving technical knowledge of a company's products and services' (preferably within the SaaS industry)
- Conducive remote working environment when handling client/business calls
- Bachelor’s Degree
- Ability to communicate effectively and efficiently via phone, email and live chat.
- Ideal attributes include driven, humbly confident, excellent attention to detail and excellent time management.
- You view setbacks as learning opportunities, not failures
- You can put yourself in others’ shoes and see situations from perspectives other than your own
- Ability to adapt to an ever changing environment
- Strong intrinsic motivation to be a top performer and contribute to a team
- You love getting to know new people and helping them solve their business problems
- You spot gaps and aren't afraid to take initiative to fill them
- Forward thinking and proactive
- Goes beyond to help our clients and make people feel empowered after interacting with you
- Hardworking and dedicated
- You have the knack for learning the basics of tools you haven't used previously
- You’re naturally curious and love the art of “asking the better question” that reveals the actual need
- A genuine delight in serving customers and meeting needs
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This role will solely focus on supporting our sales team. Your role will be to seek new business opportunities by contacting and developing relationships with new potential customers, cold calling, doing research into current markets, identifying suitable leads, and setting up of potential meetings/ demos on behalf of the team.
To be successful in this role, you should have previous experience or have the tenacity to develop leads from market research, cold-calling and email/ marketing campaigns. You will use your communication skills to cultivate strong relationships with customers, from first point of contact, until the deal is handed over to the relevant BDE. You will also ensure proper follow up on leads built in the pipeline to maintain a constant flow of opportunities. If you are self- motivated, results-driven and enjoy working in a team environment, we could potentially be a good fit.
Ultimately, you will boost sales and contribute to our long-term business growth, and have the ability to make an impact and grow your own career.
Responsibilities
- Find and qualify leads for new sales opportunities
- Contact potential clients through cold calls and emails
- Pitch our company to new potential clients
- Research and identify client needs
- Follow up on leads in the pipeline
- Proactively do research on new business opportunities in the market
- Set up meetings or calls between prospective clients and sales team.
- Report on (weekly/monthly/quarterly) on sales results
- Stay up-to-date with new products/services
Requirements
- At least 3 years of proven work experience in sales, business or similar background.
- BSc degree in Marketing, Business Administration or relevant field
- Track record of reaching sales quotas
- Experience with CRM software
- Computer Literate(MS Office, Email etc.)
- Hands-on experience with multiple sales techniques (including cold calls)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- Ability to deliver engaging presentations
- Self-starter with ability to work independently without micro-management, but also a team- player
- Ideal candidate is a hunter, not a farmer, and thrives on finding new business leads
- Ideal candidate would have worked in a startup / small business / small division, and must not have a corporate mindset.
- Ideal candidate would have some experience or knowledge of the financial services industry.
- Ideal candidate would have sold computer software to businesses, preferably SaaS software.
- Ideal candidate has humble confidence and an energy for excellence.
- Ideal candidate is smart and a fast learner.
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How can you make a difference?
At DocFox, our goal is to make money laundering impossible. No small thing, right? As an Operational Risk Analyst, you’ll join our Operational Risk team which spans both Africa and USA operations. You'll help us implement and develop a risk and governance structure that best supports risk owners and champions in proactively managing and mitigating their operational risks. You will work with various business functions ranging from Engineering and Product to Customer Service, Marketing, HR and Finance.
The success of an Operational Risk Analyst at DocFox requires the ability to engage directly with Engineering, Information Security and Product teams to discuss and challenge key processes, risks and controls.
Responsibilities:
- Collaboration between various departments to develop and implement risk strategies, policies and procedures
- Conducting operational risk assessments, reviews and audits across the business to identify, manage and mitigate risks and ensuring adherence to internal policies and controls
- Management of operational risk incidents by working closely with the Engineering and Security Compliance teams (due to convergence of risk incidents between IT and Risk) to investigate root causes of operational risk incidents and support the business with implementing solutions
- Facilitating ongoing risk awareness education and training of risk champions and supporting risk champions to identify, manage, and remediate risks which arise within their business function or team
- Support with the management and monitoring of third party risk management processes such as vendor onboarding risk assessments and ongoing monitoring for DocFox suppliers
- Providing support in relation to the US and SA sales teams, with inbound customer due diligence risk assessments of DocFox, annual risk reviews and ad hoc RFP responses and data compliance queries
- Implementation and monitoring of Business Continuity and Resilience Policies, plans and conducting regular testing with operational and technology teams
- Supporting the Operational risk team with internal and external risk reporting requirements and compliance requests in order to provide risk assurance to management, The Board, and DocFox customers.
Requirements:
Must haves:
- A Bachelor’s degree in disciplines such as Finance, Information Technology, Risk Management etc.
- 4 - 7 Years of experience in Operational Risk Management, having worked closely with data/IT risk policies, regulations (POPI; GDPR) and frameworks
- Worked in tech for financial institutions or at a company that sold software to financial institutions
- Experience with third party / vendor risk management and BCM processes, risks and controls
- Excellent written, verbal, and interpersonal communication skills for collaborating with others and presenting ideas or insights.
- Eye for detail and accuracy
- Self-motivated and able to take initiative
Nice to haves:
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The onboarding team is a central function within the company, as such you will work alongside the Sales, Customer Success and Product teams to understand the clients’ needs. Your role as a project manager will be to co-ordinate and manage the successful implementation of the DocFox solution and related integrations for US banks, credit unions and fintechs. The role will allow you to be integrally involved in the end-to-end implementation of DocFox with our newest clients. You will work closely with the DocFox configurations specialists, Integrations, Product, Sales and Operations teams. You will be central to the conversations with banks looking to push the boundaries of innovation when onboarding their clients. In some institutions, you will help transform decades old processes into industry-leading solutions, changing the way their customers access their products and services. On the other hand, many institutions will already be some of the world’s leading innovators and you’ll have the opportunity to help them problem-solve and create new ways for clients to engage with financial institutions.
Key Responsibilities:
- Becoming an expert in the DocFox product solution
- Develop and manage a detailed project timeline taking into account inputs and dependencies from various stakeholders
- Working cross functionally within the organization and managing internal resources to ensure the on-time delivery of the overall project per the project timeline.
- Representing DocFox and leading client-facing meetings
- Provide project updates on a regular basis to various stakeholders about progress, risks to the project and necessary adjustments
- Managing several projects simultaneously by exercising judgement to prioritize competing priorities
Key Requirements:
- Working hours 11am - 8pm SA
- 2+ years of experience as a project manager
- Familiarity with B2B SaaS systems
- High-level communication skills
- Problem solving skills
- Ability to present ideas in a clean, user-friendly way
- Attention to detail
- High level organisation skills
- Deadline driven and time management skills
- Demonstrated ability to work independently in a low data environment
Nice to Haves:
- Previous work experience in tech for financial institutions
- Have an understanding of banking processes
In order to thrive at DocFox the following would be needed:
- Being comfortable with uncertainty and curious to figure out solutions and paths forward without complete information and data
- Resilience and tenacity to deliver results even when we are up against a tight deadline
- Be a patient teacher
- Be hungry to learn and grow
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The Role
DocFox Africa is looking for an experienced Office Manager to join the team. This person will be a core part of the executive leadership team, attending leadership meetings, overseeing our daily administrative operations and ensuring smooth functioning of the office. The ideal candidate will communicate well and the ability to prioritise tasks effectively. The individual coming into this role will need to be able to take ownership of the role, be creative and have the ability to function independently. Other members of the various teams will be available for support/direction, should the need arise. Attention to detail, accuracy and the ability to perform or execute without delay is key for the success of the role.
Responsibilities
Requirements
Must Haves
- Bachelor's degree or equivalent
- Minimum 3-5 years experience as an Office Manager
- Professional level verbal and written skills, and ability to communicate across all levels
- Outstanding organisational and time management skills
- Complete discretion and confidentiality
- Po-active approach to problem solving and strong decision-making skills
- Proficient in Microsoft Office and G-Suite applications
- Ability to learn new software applications quickly
- Own transport
Nice to Haves:
- Worked in tech industry or software development industry, especially SaaS
- Knowledge of Notion, Slack, Hubspot, Breezy, and Xero
- Flexibility to work outside of SA office hours, and travel, from time to time
DOCFOX VALUES
- Humble confidence
- Give 2% extra
- Be transparent
- Be helpful
- Be real and have fun
In order to thrive at DocFox the following would be needed:
- Being comfortable with uncertainty and curious to figure out solutions and paths forward without complete information and data
- Resilience and tenacity to get the job done even in tough times
- Be a patient teacher
- Be eager to learn and grow
- Appreciate both sharing and receiving empathetic but open feedback and seek mentorship to continually improve
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DocFox is seeking an experienced demand generation expert to lead our US Marketing demand generation team. As the Head of Demand Generation, you’ll build the foundation and process for strategy, creation and execution of integrative campaigns that drive new business pipeline and meet the aggressive revenue goals of DocFox’s US Software business. From digital to direct mail, you’ll deploy ABM strategy and creative tactics across the entire buying funnel and cycle that drive demand and accelerate deals. In addition, you will set the marketing operations strategy.
Reporting to the VP of Marketing based in the US, you will work across marketing, functions and borders to build a demand generation marketing machine from scratch. This is the perfect opportunity for an experienced, results-driven marketer who’s looking for a new challenge in a role in which they are able to expand their strategic skill set and make a direct and measurable impact to DocFox’s top and bottom line.
Responsibilities:
- You will be the US demand and growth marketing owner working closely with VP, Marketing to develop and manage the execution of our demand gen strategy ultimately owning and creating the marketing pipeline for DocFox’s software business.
- Establish and operationalise DocFox’s ABM (account based marketing) strategy for top Strategic Customer Account targets in our Ideal Customer Profile (ICP)
- Support Marketing and Sales leadership with monthly, quarterly and annual forecasting and performance insights.
- Create and execute end-to-end integrative marketing campaigns that communicate the value DocFox provides to customers using on and offline channels including email, direct mail, webinars, paid advertising, paid sponsorship, events.
- Manage marketing programs that influence the entire buying cycle from acquisition to close, driving pipeline growth and improving pipeline velocity.
- Measure and analyse program performance regularly, adjusting tactics as required to ensure results are achieved and goals exceeded.
- Work in partnership with SDR manager, SDRs and sales leadership to maintain alignment through consistent reporting, feedback and campaigns.
- Participate in improving internal campaign production workflows- continuously recommend new technology and processes to improve campaign effectiveness and team efficiency.
- Manage marketing operations to optimize lead management and workflows to ensure increased efficiencies and conversion rates across the marketing & sales funnel
- Work with acquisition and lifecycle/retention marketers to ensure they have the tools, processes, and capabilities needed to execute marketing, track the effectiveness of campaigns, and convert traffic to leads to transactions.
- Manage overall demand gen/marketing automation budget and ensure we are within budget each quarter.
- Properly measure and report on multi-channel marketing strategies across SEO/SEM, PPC, social media, video, targeted direct mail, email marketing, events, advertising (both digital and off-line), content marketing, etc.
- Own reporting and analysis of marketing effectiveness across the entire lifecycle (not just acquisition)
Minimum Qualifications
- 7-10 years B2B SaaS enterprise demand generation experience including at a growing B2B SaaS organisation, preferably in the US
- Experience with leading and implementing ABM strategy and execution
- Experience with Hubspot required
- SaaS Enterprise B2B marketing experience
- Excellent project management skills and a proven ability to hit deadlines on complex projects
- Excellent organisational, leadership, and interpersonal skills; capable of interfacing well across multiple skills within and across the company
- Expert at campaign management best practices
- Proven ability to collaborate across departments, and borders especially with sales
- Superb written and verbal communication skills
- Exceptional analytical skills, i.e. ability to assemble and interpret data
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We have team members based in Joburg, Cape Town, New York, San Francisco, Boston, Chicago, Houston and Phoenix, with our main offices being in Joburg and Boston.
What you will be doing
- Managing efficient delivery of engineering projects
- Collaboration between the engineering and product teams to assist with scoping and estimations of projects
- Scaling the engineering teams through strategic sourcing to hire top talent
- Mentoring, coaching and up-skilling engineers
- Facilitating career growth of the team
- Conducting performance reviews
- Taking accountability for the delivery of projects
Ideal Candidate
- 3+ years of experience managing an engineering team
- Technical background preferably with a Bachelor's Degree in Computer Science/Engineering
- Success in hiring great engineering talent
- Experience in performance management and the OKR framework
- Passionate about implementing, measuring and improving processes to optimise delivery
- Is passionate about people and growth
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Docfox is on a mission to make money laundering impossible. We are a team of curious, committed and passionate individuals who love building extraordinary things and being the best partners our clients will ever have. With offices in South Africa and the US, our SaaS platform and compliance service offerings are being used by a range of accountable institutions globally, from attorney groups and asset managers to foreign exchange firms and financial advisors - and we are still growing!
We dream big, are unreasonably ambitious and pride ourselves on humble confidence. As a team we are helpful, transparent, authentic, have fun and always give that little bit extra in the pursuit of excellence. Our dynamic environment enables smart, self-driven team players to be themselves and bring their best.
Responsibilities
You view setbacks as learning opportunities, not failures
You can put yourself in others’ shoes and see situations from perspectives other than your own
You’re highly adaptable, easily acclimating to a rapidly changing business and industry
Strong intrinsic motivation to be a top performer and contribute to a team
You love getting to know new people and helping them solve their business problems
Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective.
Educate customers on relevant functionality and feature releases.
Assist customers in resolving any product issues or concerns.
Perform issue identification, communication, and resolution for moderately complex issues.
Bring innovative approach to client support.
At a time prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base.
Communicate effectively and efficiently via phone, email and in-person meetings.
Spots gaps and isn't afraid to take initiative to fill them. Forward thinking and proactive
Goes beyond to help our clients - what limits are you willing to push to ensure our clients are assisted in the best way. Leave the clients feeling like an individual and not as a number
Hardworking and dedicated
Young, dynamic and someone who wants to learn more about the startup environment.
Requirements
- Bachelor’s Degree.
- 2 years experience in customer service/account management or a similar role.
- Previous experience with Hubspot and or Zendesk is preferred
- Basic technical experience within FinTech or RegTech environments
- Strong written and verbal communication skills.
- High energy, positive attitude, with the ability to think creatively and handle multiple priorities.
- Ability to communicate effectively and efficiently via phone, email and live chat.
- Ideal attributes include driven, humbly confident, excellent attention to detail and excellent time management
Method of Application
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