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Educor is the largest provider of private education in Southern Africa. We provide Higher, Private College (Further Education and Training Institution) education via face-to-face classes, distance learning and online learning. We offer full-time and part-time studies, providing people from all walks of life with access to education.
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Job Description
Responsible for teaching and learning in a specific subject field on campus. A lecturer is responsible for facilitating student learning through interactive classroom teaching that promotes student engagement and supports the student learning experience. Lecturers are required to promote student success through initiatives that see improved student retention and throughput rates. As a subject matter expert, a lecturer needs to keep abreast of developments in the subject area and required to assure the quality of the delivery of the subject content, assessment and relevancy of the learning material such that the learning outcomes are achieved.
Educational requirements:
- Relevant qualification in the subject area that meets the regulatory one-up level and at least a degree for higher education programmes
- A post graduate qualification is advantageous and a requirement for any lecturer teaching on a degree level
- Proven teaching portfolio that evidence student support and success
- Minimum of 1 years lecturing experienced required, but 3 or more years’ experience preferred
- Possess specialist knowledge and technical skills in the subject discipline to develop teaching programmes and materials and the provision of learning support
- Active participant in own professional academic development including awareness of requirements set out by regulatory bodies, quality councils, institutional standards, and policies.
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Job Description
As a Call Centre Collections Team Leader for Corporate Accounts, you will play a crucial role in managing and motivating a team of collections agents to achieve targets and maintain high levels of customer satisfaction. You will be responsible for overseeing the collections process for our corporate clients, ensuring timely debt recovery, and maintaining excellent relationships with our valued customers.
Qualifications:
- Relevant Qualification
- Proven experience as a collections team leader or supervisor in a call center environment, preferably in corporate collections.
- Management of large book values
- Strong leadership, coaching, and motivational skills.
- Excellent communication and negotiation skills.
- Ability to analyze data and make data-driven decisions.
- Knowledge of relevant laws and regulations related to debt collection.
- Proficiency in using CRM and collections software.
Key Responsibilities:
- Lead, mentor, and motivate a team of collections agents to meet and exceed performance targets.
- Develop and implement collection strategies to maximize recovery and minimize losses for corporate accounts.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Collaborate with other departments to ensure seamless account resolution and customer satisfaction.
- Analyze data and provide regular reports on team performance and key metrics to management.
- Stay up-to-date with industry regulations and best practices related to debt collection.
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Educational Requirements:
- Grade 12
- 1-2 years experience with a debtor’s environment
- Hyphen and Grafana experience recommended
Duties and Responsibilities:
- Contacting clients and making payments arrangements
- Ensure daily targets and monthly targets are met.
- Capturing arrangements, Maintaining Database, and meeting d/o target
- Negotiate for suitable instalments to recover the debt.
- Maintain Excellent Customer relationships.
- Handling statement requests and all customer-related queries.
- Create a new debit order and update d/o information on Hyphen and Grafana.
- ITC update for paid-up accounts.
- Contacting debt review companies
- Work on collections WhatsApp line
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JOB REQUIREMENTS:
- Bachelor’s Degree or relevant qualification in Mechanical Engineering.
- Specialization in Mechanical Engineering or related disciplines.
- Minimum of 1 year of teaching/lecturing experience.
MAIN DUTIES AND RESPONSIBILITIES:
- Conduct lectures in Mechanical Engineering, covering core concepts and specialized areas within the field.
- Perform administrative tasks related to courses and actively participate in departmental meetings as required.
- Stay informed and maintain a practical understanding of industry standards and technological advancements relevant to Mechanical Engineering.
- Engage in continuous personal and professional development to enhance teaching methodologies and stay current with industry trends.
- Research and develop new topics, courses, and teaching materials, including the integration of technology and practical applications.
- Participate in Examination Certification and contribute to the academic growth and success of learners.
- Deliver face-to-face lectures and contact sessions with students, as well as distance learning sessions.
KEY PERFORMANCE AREAS:
- Academic Content Development and Lecturing in Mechanical Engineering
- Academic Leadership and Research in Mechanical Engineering
- Student Records and Academic Monitoring
- General Academic Administration
- Student Support and Contact Sessions (Distance)
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JOB REQUIREMENTS:
- Bachelor’s Degree or relevant qualification in Human Resource Management.
- Specialization in Nated Human Resource Management or related fields.
- Minimum of 1 year of teaching/lecturing experience.
MAIN DUTIES AND RESPONSIBILITIES:
- Conduct lectures in Nated Human Resource Management.
- Perform administrative tasks related to courses and attend departmental meetings as required by the management team.
- Stay informed and maintain a practical understanding of industry standards and quality improvement initiatives relevant to the department.
- Engage in personal and professional development to enhance teaching methodologies and stay abreast of industry trends.
- Research and develop new topics, courses, and teaching materials, including online resources.
- Participate in Examination Certification and Promotion of learners.
- Conduct face-to-face lectures and contact sessions with students, as well as distance learning sessions.
KEY PERFORMANCE AREAS:
- Academic Content Development and Lecturing in Human Resource Management
- Academic Leadership and Research in Human Resource Management
- Student Records and Academic Monitoring
- General Academic Administration
- Student Support and Contact Sessions (Distance)
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PRIMARY PURPOSE OF THE JOB:
To undertake lecturing duties and the associated functions of preparation, assessment, moderation, and curriculum development.
REQUIREMENTS OF THE JOB:
- Bachelor’s Degree/relevant qualification in Civil Engineering
- Specialising in Building Science N1/ Building Drawing N1/Mechanotecnics N5
- 1 year teaching/lecturing experience
MAIN RESPONSIBILITIES OF THE JOB:
- Lecturing Nated Civil Engineering
- Specialising in Building Science N1/ Building Drawing N1/Mechanotecnics N5
- Drawing N1 Contribute to the preparation of course materials.
- Carry out administrative tasks related to courses and attend meetings as required by the department’s management team
- Maintain a practical understanding of service standards and quality improvement initiatives relevant to the department and work to these standards, engaging in personal and professional development as appropriate
- Researching and developing new topics, courses and teaching materials, including online resources.
- Participation in Examination Certification and Promotion of learners.
- To lecturer subject matter (Face to Face)
- To conduct contact session with students. (Distance)
KEY PERFORMANCE AREAS:
- Academic content development and Lecturing
- Academic leadership and Research
- Student records and Academic monitoring
- General Academic administration
- Student Support and Contact session (Distance)
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PRIMARY PURPOSE OF THE JOB:
To undertake lecturing duties and the associated functions of preparation, assessment, moderation, and curriculum development.
REQUIREMENTS OF THE JOB:
- Bachelor’s Degree/relevant qualification in Electrical Engineering
- Specialising in Math’s N1/ Engineering Science N3/Electrotechnology N3/ Electrotechnics N5/Power Machines N5
- 1 year teaching/lecturing experience
MAIN RESPONSIBILITIES OF THE JOB:
- Lecturing Nated Electrical Engineering
- Specialising in Math’s N1/ Engineering Science N3/Electrotechnology N3/ Electrotechnics N5/Power Machines N5
- Carry out administrative tasks related to courses and attend meetings as required by the department’s management team
- Maintain a practical understanding of service standards and quality improvement initiatives relevant to the department and work to these standards, engaging in personal and professional development as appropriate
- Researching and developing new topics, courses and teaching materials, including online resources.
- Participation in Examination Certification and Promotion of learners.
- To lecturer subject matter (Face to Face)
- To conduct contact session with students. (Distance)
KEY PERFORMANCE AREAS:
- Academic content development and Lecturing
- Academic leadership and Research
- Student records and Academic monitoring
- General Academic administration
- Student Support and Contact session (Distance)
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PRIMARY OBJECTIVE OF THE ROLE:
The primary purpose of this position is to fulfill lecturing responsibilities along with associated tasks such as preparation, assessment, moderation, and curriculum development within the field of Nated Tourism.
JOB REQUIREMENTS:
- Bachelor’s Degree or relevant qualification in Tourism.
- Specialization in one or more of the following: Travel Office Procedure N6, Hotel Reception N6, Tourist Destination N5, Business Management 1 B.
- Minimum of 1 year of teaching/lecturing experience.
MAIN DUTIES AND RESPONSIBILITIES:
- Conduct lectures in Nated Tourism, specializing in specific areas such as Travel Office Procedure N6, Hotel Reception N6, Tourist Destination N5, and Business Management 1 B.
- Perform administrative tasks related to courses and attend departmental meetings as required by the management team.
- Stay informed and maintain a practical understanding of service standards and quality improvement initiatives relevant to the department.
- Engage in personal and professional development to meet industry standards.
- Research and develop new topics, courses, and teaching materials, including online resources.
- Participate in Examination Certification and Promotion of learners.
- Conduct face-to-face lectures and contact sessions with students, as well as distance learning sessions.
KEY PERFORMANCE AREAS:
- Academic Content Development and Lecturing
- Academic Leadership and Research
- Student Records and Academic Monitoring
- General Academic Administration
- Student Support and Contact Sessions (Distance)
Method of Application
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