Job Vacancies at FirstRand Group

Job Description

To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client

• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit
• Prevent wastage and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Compile reports that track progress and guide business to make informed decisions
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit
• Analyse data to identify opportunities for efficiencies and growth in business 

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Job Description

To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

Are you someone who can:

• Support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Prepare credit proposals for review by the Credit Product House
• Ensures a competent portfolio management as well as asset and liability growth
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships

You will be an ideal candidate if you:

• Have a relevant Business Degree
• Have a Banking certification
• Have 2 - 3 years’ Credit and relationship experience within the financial/banking sector
• Are not an unrehabilitated insolvent

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

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Job Description

To be responsible for the preparation and serving of basic fast food, in accordance with standards set out by the department, under supervision

• Provide an efficient administration and support service through careful and timeous planning and execution of activities
• Support quality and compliance standards in business processes by aligning to the OSHACT, ensuring safe working conditions
• Engage in hazard analysis and critical control points identification
• Engage in clean as you go practices, monitor temperature logs and sanitise work surfaces and kitchen equipment, understand how to safely use the appropriate chemicals
• Measure and prepare meal ingredients for the Chef de Partie
• Prepare meal ingredients by seasoning of different meats as well as washing, peeling, and chopping vegetables and fruits, herbs and spices
• Prepare basic salads and sauces as directed by the Chef de Partie
• Receive deliveries and verify that all ordered items have been delivered and are of good quality
• Take inventory of available supplies and notify the supervisor of low or depleted supplies
• Discard all expired and spoiled food items stored in the stock rooms, refrigerators, and freezers
• Perform basic cleaning duties and ensure that workstations are properly sanitised 
• Plate and present meal items as per the Chef de Partie’s instructions

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Job Description

• To provide efficient high quality hot beverages, smoothies and special drinks at the various take away coffee stations and/or coffee restaurants within the organisation.
• Ensure daily cleanliness of work environment including Coffee Shop, kitchens and relevant equipment relating to beverage service.
• Co-ordinates the activities of the coffee station staff in the preparation of hot beverages and related products in order to maximise guest satisfaction and sales.
• Specialises in beverage preparations e.g. All types of special coffee products, exotic coffees and teas, coffee foam art and smoothies.

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how can we help you? at all times
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs 
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as per eCareers
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

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Job Description

To provide specialist advice and guidance to the IT Risk Community and the to ensure appropriate development and implementation of an IT risk management programme to support the business in achieving its strategies in accordance with FNB governance and IT Risk requirements

• Report on IT Risk related losses in line with operational risk requirements
• Embed a culture of consciousness and transparency for risk management and ensure the nature and size of IT risks is well understood and owned at the right levels in the business.
• Cultivate and manage objective working relationships with Segment IT
• Risk representatives, CROs, CIOs, and Security officers while maintaining his/her independence.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Provide guidance to the segments in interpreting, adapting and driving implementation of the FRG/FNB IT risk framework to align to business specific requirements
• Provide advice and support to segments to ensure that IT Risk governance is fully functional and in accordance with FNB governance (IT, business) and Risk requirements.
• Provide specialist input and support in the development and implementation of FNB wide IT risk strategy and plan taking into consideration key IT risks and issues prevalent across the business. This includes continuous assessment of IT risk issues to identify trends requiring FNB wide solutions
• Monitor, identify and communicate external new and emerging IT risk/threats and testing adequacy of existing controls in relation to this and recommending actions for improvement
• Regular review of key technology process to determine compliance and control gaps, including facilitation of root cause analysis to identify trends and appropriate solutions
• Provide guidance and support in the implementation of process based IT risk and control assessments in business
• Lead or Partner with Business and IT in assessment IT risks for key/assigned IT risk projects including mitigation and resolution strategies
• Advice and provide support to business in putting plans in place to mitigate identified IT risks and issues as well as to improve identified control weaknesses in a cost effective and practical manner.
• Continuous monitoring of levels of IT risks across the business by tracking implementation of management action plans to mitigate or address identified risk, and issues as well as audit findings raised.
• End to end management of the reporting process and consolidation for regular internal and periodic statutory reporting to communicate an accurate and complete view of the IT risk profile and in a manner that guides actionable management decisions.
• Provide IT risk services in line with business expectations
• Manage the conceptualisation, planning, and delivery of  IT Risk
• Management projects as assigned
• Drive capability development/capacity building of stakeholders in area of specialisation (IT risk methods, tools and frameworks)

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Job Description

To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved 

• To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.