Job Vacancies at Johannesburg Social Housing Company SOC Limited (JOSHCO)

Purpose of the Job: 

• This position is responsible to provide cleaning services and assist with general administrative duties. Buildings and physical assets must be clean and presentable and consumables available to meet catering requirements.

Responsibilities (but not limited to the following):

• Ensure that the bathrooms have sufficient toilet paper, soap and paper towels.
• Ensure the toilets are cleaned are sanitized at regular intervals
• Mirrors, windowsills etc are cleaned daily
• Ensure that the kitchens and bathrooms are always clean and tidy by inspecting these areas every two hours.
• Checking and removing dirty dishes from offices.
• Ensure that the offices are vacuumed as per the cleaning roster.
• Keeping accurate records of the availability of the boardrooms.
• Responding to requests for refreshments in boardrooms for meetings in advance
• Ensure boardrooms are neat and tidy before a meeting.
• Check in during meetings to clear any dirty dishes and replenish any water and other items as needed.
• Ensure that the kitchen is stocked and replenished with necessary consumables.
• Keeping control of and ensure safekeeping of all stock, cutlery, and crockery.
• Maintaining an inventory of kitchen utensils and crockery as well as of office supplies.

Minimum job Requirements, interested applicants must be in possession of:

• Grade 10
• Grade 12 and certificate in Health and safety will be advantageous.
• Certificate in hygiene and cleaning will be advantageous.
• One (1) year experience in a position of providing cleaning services with knowledge of domestic/corporate cleaning procedures, having knowledge of how to work with harsh cleaning chemicals.

Skills and competencies- The ideal applicant must possess the following skills and competencies:

• Generic skills: Verbal communication, Conflict management, Excellent interpersonal skills, Deadline driven, Customer service, Listening skills, Drive and integrity ,Planning, organising and prioritizing, 
• Technical Knowledge and Skills: Basic knowledge of computers, General
• administrative duties.
• Attributes: Emotional Intelligence, Interpersonal Skills, Assertiveness, Attention to detail, Adaptability, Flexibility, Situational Sensitivity.

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Purpose of the Job:

• To interact with the customers and provide them with information to address inquiries regarding projects or products and services.

Responsibilities (but not limited to the following):

• Phones are answered promptly in a professional and polite manner
• Communication is clear accurate and resolved as quickly and efficiently as possible.
• Departing tenants are properly managed, deposits repaid, and matter is closed on CRM system
• Customer queries/ complaint data is properly recorded and maintained on the Customer Relationship Management System
• Compliance is maintained with all JOSHCO systems (performance management, HR, Finance, Stakeholder information, Property management, Communications, reporting etc.)
• Answer all calls according to JOSHCO standards
• Collect customer information and analyze customer needs make recommendations and refer to relevant department
• Prepare monthly reports by collecting and analyzing all matters
• Contribute to team effort by accomplishing related results as stipulated in Service Level  Agreements as and when needed
• Attract potential customers by answering product and service questions, suggesting information about other products and services available.
• Maintains customer records by updating register on the CRM module.
• Conduct Credit checks for potential tenants
• Resolve product or customer problems by:
• clarifying the customer's complaint.
• determining the cause of the problem.
• selecting and explaining the best solution to solve the problem.
•  expediting correction or adjustment.
• record every interaction with customers and potential customers
• in the CRM module on Property Management System

Minimum job Requirements, interested applicants must be in possession of:

• Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits
• A Certificate in Call Centre/Reception or Office Administration will be an added advantage
• 2 or more years’ experience in a Call Centre environment
• Experience in MDA property management system is highly advantageous
• Ability to communicate in English (both written and verbal). Fluent in at least 2 African languages
• Experience in social housing environment would be advantageous 

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Purpose of the Job: 

• This position is responsible to represent and protect JOSHCO’s interests when there is a dispute, whether it is a commercial, civil or criminal matter.

Responsibilities (but not limited to the following):

• Drafting and vetting contracts (Project Management Agreements, Service Level Agreements, Use and Maintenance Agreements, Health and Safety Agreements, Funding Agreements, JBCC Building Agreements, PROCSA Agreements, Deeds of Sale), and ensuring that such contracts are signed timeously by service providers and JOSHCO.
• Opening files on litigation matters and ensuring that files are properly filed and managed.
• Ensuring that instructions to attorneys are in writing and signed by the relevant official from Group Legal
• Interrogate invoices from attorneys prior to submission for payment
• Maintain an up-to-date Litigation Register
• Liaising with panel attorneys to follow up on matters handled by the attorneys
• Ensuring that monthly reports are submitted by attorneys to the Legal Manager on all matters they have been instructed on.
• Maintain an up-to-date Departmental Risk Register
• Maintaining an institutional repository of all written legal advice and opinions and generate information sharing articles for ensuring increased level of awareness on specific legal requirements
• Assist in the preparation of summonses, defences, submissions and other pleadings in civil cases both for and against the organisation, and ensuring that such documents are timeously filed in court by the instructed attorneys
• Organizing the law library and purchasing reports or books.
• Assist in the preparation of quarterly Legal Reports
• Collecting and updating information and maintaining paper and electronic records.
• Readying materials for trial proceedings including documents, evidence and verifying factual information.
• Representing JOSHCO in mediation hearings and settlement discussions
• Representing JOSHCO in Rental Housing Tribunal hearings

Minimum job Requirements, interested applicants must be in possession of:

• LLB Degree
• A minimum of three (3) years’ relevant post-qualification experience in the legal industry, of which at least one year must be post-admission as an advocate or attorney
• Thorough experience with litigation processes
• The ability to draft and review specific agreements
• Experience with legal research and procedures

Skills and competencies- The ideal applicant must possess the following skills and competencies:

• Generic skills: Planning, Leadership, Communication, Facilitation, Conflict Management, Ethical, General Management Skills, Financial Data Analysis skills, Budgeting and Budget skills and
• Problem- Solving skills.
• Technical Knowledge and Skills: Social Housing Sector Legislation, Project Management, People Management, Planning and Organizing,Problem Solving, Ethical, Negotiation Skills, Gather and Analyze Information. Housing Sector Legislation, Construction Legislation, Lease Agreement Management, Default Management, Eviction Management, MFMA, Companies Act , Municipal Systems Act, Articles Association
• Project Management
• Attributes: Emotional Intelligence, Interpersonal Skills, Assertiveness, Attention to detail, Adaptability, Flexibility, Situational Sensitivity.

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Purpose of the Job: 

• To ensure that the marketing efforts of the company add the highest value to its business.

Responsibilities (but not limited to the following):

• Ensuring JOSHCO’s corporate image and branding is well maintained throughout all digital communication channels.
• Management of digital platforms to ensure that JOSHCO’s social media pages, website and enewsletters are up-to-date, engaging, and effective.
• Development and implementation of the Digital Marketing Strategy and Operational plan.
• Identifying, organizing and attending marketing activities/events to promote the JOSHCO brand.
• Developing and implementing marketing campaigns
• Creating fresh, tailored, and engaging collateral to effectively deliver digital campaigns.
• Preparing content for the publication of marketing material and overseeing distribution.
• Tailoring materials to ensure communication meets the needs of key audiences.
• Liaising with external stakeholders to promote success of activities and enhance the company’s presence.
• Providing regular reports summarizing the outcomes of marketing activities against targets agreed with the Marketing and Communications Manager.
• Seeing all ventures through to completion and evaluating their success using various metrics.
• Conducting market research to identify opportunities for promotion and growth.
• Media monitoring to scan issues, news, and articles about or affecting JOSHCO.
• Identifying and coordinating market research to develop the marketing functions in line with current and
• future projects.
• Collaborating with relevant Managers to prepare marketing budget.

Minimum job Requirements, interested applicants must be in possession of:

• National Diploma or a Bachelor`s Degree in Communications, or Digital Media/ Marketing
• Degree in Journalism will be an added advantage.
• 3 to 5 years’ experience in Digital media/ Marketing or in similar role.
• Experience in government communications
• Experience in managing different marketing campaigns.
• General Management Skills: Communication, Advanced systems skills, Computer, Facilitation, Conflict Management, Relationship Management, Project Management, Ethical, General Management, Knowledge of policy and procedure development and implementation Data Analysis skills, Budgeting and Budget Management skills and Problem-solving skills.
• Technical Knowledge and Skills:
• Social Media Management, Digital and Print Media, Excellent knowledge of MS Office and marketing software (e.g. CRM), Thorough understanding of social media and web analytics, Creativity and commercial awareness, Management, Corporate Governance, Budgeting and, Monitoring and Evaluation.
• Attributes:
• Emotional Intelligence, Persuasion, Assertiveness, Interpersonal Skills, Attention to detail, Adaptability and flexibility, and Situational sensitivity

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Purpose of the Job: 

• This position is responsible for implementation of M&E strategies, systems and tools that will ensure accurate and timely performance information data.

Responsibilities (but not limited to the following):

• Developing a business plan for land assembly strategies and housing support services.
• Oversee the integration of all the existing monitoring and evaluation systems within the organization
• Manage, monitor and evaluate departmental programmes and align them with Companywide programme of action/objectives
• Assist in the provision of information and co-ordinate responses to SHRA, COJ and other relevant funders
• Establish early warning systems on reporting performance of the company
• Assist in the provision of information and co-ordinate responses to SHRA, COJ and other relevant funders
• Assist with the coordination of quarterly performance review in key outcome areas
• Facilitate data verification and validation of information and evidence.
• Collect, collate and report the organization performance on Service Level Agreement
• Undertake data analysis and strategic analysis and develop strategic performance reviews
• Participate in monitoring and evaluation activities, including Service Delivery Monitoring
• Design and maintain appropriate information management system
• Assist with the management and evaluations and policy research
• Support policy analysis to facilitate appropriate theories of change, setting of logistical.
• arrangements for travelling, meetings, workshops and other stakeholder engagements.
• Prepare and ensure distribution of quarterly review meetings and workshop documents.
• Assist with capturing of data, collect and disseminate relevant organizational performance.

Minimum job Requirements, interested applicants must be in possession of:

• B-Tech / Degree in Internal Auditing/ Risk Management, Accounting/Finance and Economics.
• A three-year (3) Degree or National Diploma in Public Administration or Social Sciences or related Field
• 3 -5 years' experience in Performance Monitoring and Evaluation
• Knowledge and understanding of government/local government decision-making, planning, policies and priorities
• Knowledge of relevant and applicable Legislations and National Treasury Frameworks.
• Knowledge of document management, tracking and retrieving of information relevant and applicable
• Legislations
• Good communication and writing skills
• Knowledge of Corporate Governance and Business Ethics

 Skills and competencies- The ideal applicant must possess the following skills and competencies:

• Generic skills: Planning, Leadership, Communication, Facilitation, Conflict Management, Ethical, General Management Skills, Financial Data Analysis skills, Budgeting and Budget skills and Problem- Solving skills, Monitoring Skills.
• Technical Knowledge and Skills: Social Housing Sector Legislation, Data Collection and Management, Performance Monitoring and Evaluation Techniques and Processes.
• Attributes: Emotional Intelligence, Interpersonal Skills, Assertiveness, Attention to detail, Adaptability, Flexibility, Situational Sensitivity.