Job Vacancies at Microsoft

Qualifications

Required/Minimum Qualifications

• 5+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management.

Additional or Preferred Qualifications

• Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology)

OR equivalent experience.

• 2+ years experience serving as mentor to others.
• 3+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).

Responsibilities

Calendar Management

• Provides strategic calendar management and time planning support for manager(s) (e.g., Corporate Vice President [CVP]). Aligns calendar based on knowledge of manager's preferences and operating styles (e.g., personal needs, allocation to business priorities). Ensures preparation of meeting setting and participant attendance, involving team members in tactical logistic support as appropriate (e.g., booking rooms, troubleshooting audio-video [AV] and technical issues). Gathers, prepares, and provides meeting materials (e.g., agendas, briefings, pre-reads). Uses judgment and knowledge of business context to identify and provide delegates for meeting conflicts as needed, makes decisions around prioritization and keeps manager informed. Collaborates with peers (e.g., Chiefs of Staff, Business Managers, Human Resources) to enable decision making processes. Engages with leader and stakeholders/business partners (e.g., Communications Team, Chiefs of Staff, Business Managers, Human Resources [HR]) to cascade information as needed. May attend meetings and/or ensure follow-up as needed. Manages ambiguous situations.

Cross-Functional Collaboration and Communication

• Continues to build and leverage network across organizations to enable their team and leader's work. Serves as a liaison between executives and teams. Gathers information from partners across organizations (e.g., business managers, finance partners, peers) to prepare key stakeholders to distribute information to their teams. Communicates with external partners/audiences and third parties. Represents their leader(s) and Microsoft.

Discipline Growth and Development

• Begins to provide leadership within the discipline and participates in the Business Support community. Actively seeks to mentors less experienced Business Support colleagues. Onboards and trains new Business Support staff. Contributes to their organization's culture by participating across the team and division. Engages in career development and trainings. Identifies and aligns growth opportunities for self and team. Develops and shares best practices and insights. May participate in interviews for Business Support roles. Supports team building.
• Team Management Support (Headcount Management, Recruitment, Onboarding/ Offboarding)
• Facilitates team experience activities. Collaborates with Global Talent Acquisition (GTA) to facilitate internal and external recruitment efforts, and partners with hiring managers to ensure a smooth process. Provides additional support for intern and university recruitment for the broader organization (e.g., planning, placement). Lands onboarding activities (e.g., ordering new-hire equipment, setting up workstations, distribution lists, security groups) and provides support to new employees, vendors, and interns as an essential contact for questions and company information. Connects new hires with the right stakeholders. Provides additional support for executive onboarding. Lands and manages headcount management activities in collaboration with Business Manager(s) and/or Chiefs of Staff including transfers/departures, reporting, offboarding, and transactions within headcount management tools. Identifies areas of improvements and updates for relevant headcount management systems. Works in partnership with Finance and team members to provide up-to-date headcount figures.

Event Coordination and Logistics

• Owns the coordination, logistics, and direction for events. Delegates as necessary. Proactively drives actions needed to ensure event outcomes (e.g., developing workback schedule, checkpoints leading up to an event).  Acts as a point of contact for events (e.g., changes). Resolves preparatory setbacks and escalates to senior Business Support staff as needed. Collaborates and coordinates with stakeholders to set up events, as needed, and manages supplier and business relationships end to end. Engages in post event close out (e.g., tracking event results/attendance. Distributing post-meeting materials) in partnership with team members. Identifies learnings and suggests best practices for future events. Supports development of workback schedule, promotion, and necessary checkpoints.

Leadership

• Leads by example and serves as a role model to Business Support colleagues by maintaining a professional attitude, demonstrating executive presence, influencing others, and encouraging self reflection during challenging situations.

Project Ownership

• Balances multiple projects end to end with varying deadlines, while maintaining executional and operational excellence within the business and across business groups as applicable. Takes accountability for project outcomes and drives stakeholder accountability through consistent communication. Identifies impacts and risks across the organization and communicates these to partners and key stakeholders. Streamlines processes, provides process improvements, and adjusts as needed. May delegate project tasks to Business Support team members and drives accountability of others. Leads efforts to determine measurable success of projects at their conclusion.

Resource Management (Hardware/Supply Management, Purchase/Expense Management Financial Management)

• Participates in discretionary budget tracking (e.g., morale, hardware, supplies) and reporting (may include software licenses. Partners with Finance to own expense management including documentation (e.g., purchase orders [POs], receipts, tax award spreadsheets, statements of work, reclassifications), expense tracking, and policy compliance. Identifies and resolves expense and supply related issues (e.g., missing purchase orders, account imbalances) by communicating with senior leaders and Finance as applicable. May serve as interim approver for finance approvals. Contributes to and oversees planning, tracking, maintenance, and adjustment of equipment and inventory. May perform vendor and supplier management, including ensuring they are set up for financial processing. May contribute to complex budget management in partnership with peers (e.g., Finance, Controller, Business Managers, Chiefs of Staff) by reviewing, forecasting, and providing recommendations to ensure efficiency/quality.

Rhythm of Business (ROB)

• Understands and helps to implement rhythm of business (ROB) in line with recognized patterns, and proactively takes action on business cadence. Creates, builds, and adjusts plans within areas of responsibility in partnership with Business Manager and/or Chiefs of Staff. Executes meeting cadence around the ROB of the leader. Uses discretion to determine a distribution plan for confidential internal and external communications and brings awareness to patterns. Supports continual implementation and flexibility of the ROB by partnering with peers (e.g., Chiefs of Staff) and gathering feedback.

Space Management and Planning

• Maintains and manages up-to-date space-management processes and team spaces (e.g., office locations/desk assignments, private conference rooms, seasonally transitional spaces, remote/location status). Coordinates large-scale space requests (e.g., annual office restacks, space build outs), liaising between admins and space planner and advocating for appropriate space for their team. Collaborates with others to design and plan room layouts, including furniture, technology, and equipment needs/assembly. Maintains detailed space utilization data to recommend changes in space assignments and identify future space requirements. Escalates and shares with senior team members. Resolves escalations and postmortem issues.

Travel Management

• Manages travel arrangements (e.g., accommodations, transportation, security, group codes) for manager(s) and/or group. Creates detailed itineraries/agendas for daily activities by building agenda and setting and managing travel expectations to maximize trip productivity. Executes on logistics of agenda (e.g., building agenda and expectations, briefing leader, sharing information with countries). Acts as a stand-by resource to address issues/escalations during business travel. Facilitates communication across stakeholders ahead of travel. Ensures required documents (e.g., immunization records, visas) are obtained for international travel. Guides less experienced colleagues, leveraging full knowledge of Microsoft travel policies. May accompany leaders on business trips (e.g., Inspire, Ready) to provide onsite support. Manages and ensures compliance with relevant US Travel Tax Tool.

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Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.

Background Check Requirements: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Responsibilities

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.

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Qualifications

Required/Minimum Qualifications

• Bachelor's Degree OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies.
• Relevant experience in a customer-facing role (e.g., internal and/or external)
• Relevant experience working as a lead technical solution architect.
• Language: English (required); fluency in a local language in your region esp Arabic is a plus.

Additional or Preferred Qualifications

• Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level) OR relevant experience working as a lead functional consultant.
• Knowledge of Success by Design methodology OR relevant experience working on business value projects as a business value consultant.

Technical Qualifications/Experience:

• Dynamics CE Cloud Solution Architects should be experienced in implementing, operating, tuning and troubleshooting Dynamics CE/CRM systems, ideally in multiple industries.
• Experience with advanced Dynamics 365 CE modules configuration and management (Customer Service, Sales Hub are must have. Other modules experience is nice-to-have).
• Experience with advance Dynamics deployment topologies including multiple server environments; network load balanced deployments; claims and IFD configurations with ADFS a plus.
• Dynamics experience should include investigations narrowing down general issues to specific root causes.
• Familiarity with Dynamics deployment installation and configuration; including planning, technology prerequisites and installation steps.
• Knowledge of other Power Platform components is appreciated (Canvas Apps, PVA, Power BI, Power Automate, etc.)
• Knowledge of ALM and CI/CD strategies related to Dynamics development and deployment a plus along with knowledge of ADFS, Exchange, Exchange Online and setting up Server-based authentication with D365 CRM.

Responsibilities

Customer Centricity:

• Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
• Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
• Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
• Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
• Contribute to customer satisfaction by providing a positive customer experience.
• Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.

Business Impact:

• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.

 Resolution of Customer Blockers:

• Anticipate and identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable IP.

 Identify growth opportunities:

• Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.

Technical Leadership:

• Drive continuous alignment and improvement of individual skills to better support and enable customer’s and Microsoft’s business goals.
• Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
• Obtain relevant accreditations and certifications.
• Role model effective technical readiness and act as a mentor and role model to junior colleagues to educate them on technical and non-technical concepts.

Practice Development:

• Generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drive opportunities for IP re-use, best practice sharing, and consumption.

Trusted Advisor (Relationship Building):

• Develop and expand existing impactful relationships with customer and partner/MCS architects and technical specialists, technical decision makers and business stakeholders.

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Qualifications

Required Qualifications:

• Relevant experience as a Physical Security Engineer
• Exposure to configuring and supporting either Lenel or Milestone video and access control systems

Background Check Requirements: 

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience with TCPIP Networks, switches (such as layer 2 and layer 3 switch)
• Lenel Certifications, CISSP, CISA, CISM, SANS, GCIA, GCIH, OSCP, and/or Security+ certification
• Milestone Certifications 

Responsibilities

Physical Security System Implementation 

• Program physical access control and video systems as part of the delivery of new datacenters.
• Provide inputs on security design standards and requirements for access control and video programming to drive programmatic improvements.

Maintaining and Operating Physical Security Systems 

• Participate in on-call DRI rotation to support physical security systems. 
• Assess data related to the health of security systems and infrastructure to identify gaps, performance trends, compliance with system configuration standards, and recommend & execute repeatable strategies to address issues at scale. 
• Continuously identify and execute improvements across the program to processes, procedures, and documentation. 
• Manage physical security systems lifecycle support and compliance, hosting regular datacenter site meetings in partnership with security operations and facility management teams to proactively address site security system health, and coordinate maintenance and repair services with internal and external service providers. 

Collaboration and Partner Experience 

• Collaborate with partner engineering, project management, and design teams to drive strategic initiatives that help to improve security outcomes, reduce costs & complexity, and improve the overall effectiveness of the program.