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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
Job Responsibilities
Essential Qualifications - NQF Level
Preferred Qualification
Minimum Experience Level
Technical / Professional Knowledge
Behavioural Competencies
Job Purpose
This role acts in the capacity of a Juristic Product Owner and a Commercial CIB Business Owner for Cash Solutions, with specific accountability for Client Onboarding and Servicing, Infrastructure and Cash Switch, Feature Backlog and Planning for SME and Projects, as well as strategy, budgets and client solution support. This role is also accountable for partnership with other Cluster areas in driving target state alignment and prioritisation within GT on Managed Evolution programmes.
Job Responsibilities
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
•Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
•Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
•Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
•Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
•Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
•Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
•Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
•Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
•Create cost efficiencies through product or process innovation.
•Understand budget requirements by setting realistic targets.
•Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
•Ensure client satisfaction by driving the development and implementation of solutions.
•Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
•Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
•Facilitate the accomplishment of work goals by building collaborative relationships.
•Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
•Identify training courses and career progression for self through input and feedback from management.
•Ensure all personal development plan activities are completed within specified timeframe.
•Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
•Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
•Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
•Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
Essential Qualifications - NQF Level
Preferred Qualification
Relevant post grad qualification
Essential Certifications
Type of Exposure
Minimum Experience Level
3-5 years in a product or service development role
Technical / Professional Knowledge
Behavioural Competencies
Job Purpose
To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
Increase efficiencies through programming and automating processes.
Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
Challenge model builds from around the cluster through peer review participation and ensuring best practice.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Research and make recommendations for corporate citizenship initiatives in area of influence
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
Ensure business process consistency through formal communication; updating and maintaining policies.
Ensure accuracy and feasibility through impact analysis for newly developed products.
Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Minimum Experience Level
Minimum of 3-5 years of analytical and credit risk modelling experience within retail or business banking.
Must have pricing and profitability knowledge and experience.
SQL, SAS, Python and Excel
Essential Qualification
Matric / Grade 12 / National Senior Certificate
3-year Degree / diploma or bachelors degree in a Quantitative field, Maths, Stats, Actuarial Science, Engineering
Type of Exposure
Analysing situations or data that requires an in depth evaluation of multiple factors
Developing ways to minimize risks
Managing conflict situations
Influencing stakeholders to obtain buy-in for concepts and ideas
Sharing information in different ways to increase stakeholders understanding
Comparing two or more sets of information
Working with a group to identify alternative solutions to a problem.
Interacting with diverse people
Building and maintaining effective relationships with internal and external stakeholders
Analysing and interpreting quantitative and qualitative data
Technical / Professional Knowledge
Industry trends
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Risk management process and frameworks
Business writing skills
Microsoft Excel
Business Acumen
Quantitative Skills
Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
Adhere to the daily schedule to ensure that targets are met by following the work plan.
Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
Escalate all unresolved queries to management by logging the case on the system.
Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Understand the nature of the client's query by reiterating the key points raised by the client.
Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Minimum Experience Level
1 - 2 years Call Centre experience.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Certificate: Call Centre
Type of Exposure
Working with a group and individually to identify alternative solutions to a problem
Checking accuracy of reports and rec
Building and maintaining effective relationships with diverse internal and external stakeholders
Sharing information in different ways to increase internal stakeholders understanding
Managing customer expectations
Comparing two or more sets of information
Interacting with diverse people
Interacting with external clients
Working in a fast-paced and changing environment
Working in a team
Technical / Professional Knowledge
Administrative procedures and systems
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Banking knowledge
Banking procedures
Cluster Specific Operational Knowledge
Business principles
Business terms and definitions
Governance, Risk and Controls
Behavioural Competencies
Building Customer Loyalty
Communication
Technical/Professional Knowledge and Skills
Managing Work
Adaptability
Quality Orientation
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