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  • Posted: Aug 13, 2021
    Deadline: Not specified
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    Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Governance Assistant

    Job Purpose

    • Nedbank Insurance is looking for a candidate to fulfil the role of Assistant to the Governance Team by providing service efficiencies and support to the Head of Governance and his Team.

    Job Responsibilities

    • Assess claims to determine potential recoveries;
    • Proceed with recoveries against insured and uninsured third parties on potential recovery matters;
    • Initiate recoveries process in instances of overpayments to policy holders, payments to incorrect beneficiaries/party’s, defective workmanship by suppliers;
    • Appoint a tracer on matters requiring a tracer to locate the third party;
    • Manage stakeholder and tracer relationship and costs
    • Support Compliance Team with Admin duties
    • Assist with the co-ordination of Compliance reports
    • Assist with oversight of Governance CBT and Policy acknowledgments
    • Assist and Support the Compliance Team with due diligence screening and oversight initiatives
    • Assist and Support the Compliance Team with Compliance Training and Awareness initiatives
    • Assist and Support the Compliance Team with Compliance Initiatives / projects
    • Support with research on reports
    • Support with the co-ordination and alignment of report

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Diploma: Paralegal Studies , AIPSA

    Minimum Experience Level

    • 3 - 5 years as a Governance Assistant/Similar rolw

    Technical / Professional Knowledge

    • Administrative procedures and systems
    • Banking procedures
    • Data analysis
    • Governance, Risk and Controls
    • Microsoft Office
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Business writing skills
    • Cluster Specific Operational Knowledge

    Behavioural Competencies

    • Communication
    • Continuous Learning
    • Collaborating
    • Stress Tolerance
    • Work Standards
    • Managing Work

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    Senior Associate: Product - Cash Solutions

    Job Purpose

    This role acts in the capacity of a Juristic Product Owner and a Commercial CIB Business Owner for Cash Solutions, with specific accountability for Client Onboarding and Servicing, Infrastructure and Cash Switch, Feature Backlog and Planning for SME and Projects, as well as strategy, budgets and client solution support. This role is also accountable for partnership with other Cluster areas in driving target state alignment and prioritisation within GT on Managed Evolution programmes.

    Job Responsibilities

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    •Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
    •Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
    •Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
    •Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
    •Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
    •Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
    •Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
    •Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
    •Create cost efficiencies through product or process innovation.
    •Understand budget requirements by setting realistic targets.
    •Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
    •Ensure client satisfaction by driving the development and implementation of solutions.
    •Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
    •Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
    •Facilitate the accomplishment of work goals by building collaborative relationships.
    •Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
    •Identify training courses and career progression for self through input and feedback from management.
    •Ensure all personal development plan activities are completed within specified timeframe.
    •Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
    •Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
    •Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    •Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    Relevant post grad qualification

    Essential Certifications

    • Industry/ Product specific

    Type of Exposure

    • Built and maintained stakeholder relationships
    • Completed Reports and Achieved Budgets
    • Built a high performance culture
    • Designed Workforce Planning Solutions
    • Developed and Implemented Communications Strategy
    • Improved Processes and Culture
    • Managed Transformation & Innovation
    • Managed Financial and Business Results
    • Managed Governance
    • Managed Process Results
    • Managed Relationships
    • Managed Self and Team
    • Managed budget
    • Supported Transformation, Change and continued Improvement
    • Provided operational support for Governance, Compliance and risk based assurance

    Minimum Experience Level

    3-5 years in a product or service development role

    Technical / Professional Knowledge

    • Communication Strategies
    • Data analysis
    • Governance, Risk and Controls
    • Industry trends
    • Principles of financial management
    • Principles of project management
    • Relevant regulatory knowledge
    • Relevant software and systems knowledge
    • Research methodology
    • Decision-making process

    Behavioural Competencies

    • Customer Focus
    • Decision Making
    • Facilitating Change
    • Influencing
    • Innovation
    • Technical/Professional Knowledge and Skills

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    Senior Quantitative Analyst

    Job Purpose

    To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

    Job Responsibilities

    • Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.

    • Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.

    • Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.

    • Increase efficiencies through programming and automating processes.

    • Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.

    • Challenge model builds from around the cluster through peer review participation and ensuring best practice.

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

    • Research and make recommendations for corporate citizenship initiatives in area of influence

    • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

    • Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

    • Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.

    • Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.

    • Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.

    • Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.

    • Ensure business process consistency through formal communication; updating and maintaining policies.

    • Ensure accuracy and feasibility through impact analysis for newly developed products.

    • Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.

    • Manage access and change control and ensure compliance by creating change logs and restricting/providing access.

    • Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.

    • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

    • Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

     

    Minimum Experience Level

    • Minimum of 3-5 years of analytical and credit risk modelling experience within retail or business banking.

    • Must have pricing and profitability knowledge and experience. 

    • SQL, SAS, Python and Excel

    Essential Qualification

    • Matric / Grade 12 / National Senior Certificate

    • 3-year Degree / diploma or bachelors degree in a Quantitative field, Maths, Stats, Actuarial Science, Engineering

    Type of Exposure

    • Analysing situations or data that requires an in depth evaluation of multiple factors

    • Developing ways to minimize risks

    • Managing conflict situations

    • Influencing stakeholders to obtain buy-in for concepts and ideas

    • Sharing information in different ways to increase stakeholders understanding

    • Comparing two or more sets of information

    • Working with a group to identify alternative solutions to a problem.

    • Interacting with diverse people

    • Building and maintaining effective relationships with internal and external stakeholders

    • Analysing and interpreting quantitative and qualitative data

    Technical / Professional Knowledge

    • Industry trends

    • Microsoft Office

    • Principles of project management

    • Relevant regulatory knowledge

    • Relevant software and systems knowledge

    • Risk management process and frameworks

    • Business writing skills

    • Microsoft Excel

    • Business Acumen

    • Quantitative Skills

    go to method of application »

    Call Agent

    Job Purpose

    To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

    Job Responsibilities

    • Adhere to the daily schedule to ensure that targets are met by following the work plan.

    • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.

    • Escalate all unresolved queries to management by logging the case on the system.

    • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.

    • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

    • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.

    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

    • Understand the nature of the client's query by reiterating the key points raised by the client.

    • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

    Minimum Experience Level

    1 - 2 years Call Centre experience.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    Certificate: Call Centre

    Type of Exposure

    • Working with a group and individually to identify alternative solutions to a problem

    • Checking accuracy of reports and rec

    • Building and maintaining effective relationships with diverse internal and external stakeholders

    • Sharing information in different ways to increase internal stakeholders understanding

    • Managing customer expectations

    • Comparing two or more sets of information

    • Interacting with diverse people

    • Interacting with external clients

    • Working in a fast-paced and changing environment

    • Working in a team

    Technical / Professional Knowledge

    • Administrative procedures and systems

    • Relevant regulatory knowledge

    • Relevant software and systems knowledge

    • Business writing skills

    • Banking knowledge

    • Banking procedures

    • Cluster Specific Operational Knowledge

    • Business principles

    • Business terms and definitions

    • Governance, Risk and Controls

    Behavioural Competencies

    • Building Customer Loyalty

    • Communication

    • Technical/Professional Knowledge and Skills

    • Managing Work

    • Adaptability

    • Quality Orientation

    Method of Application

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