Job Vacancies at Oneplan Underwriting Managers (Pty) Ltd

Talent Administration

• Create and execute multi-channel sourcing strategies to identify qualified candidates and/or building talent pools for current and future requirements
• Use competency-based interview questions to identify and differentiate candidates in presentation and short-list process
• Develop and implement sourcing strategies & channels to build relevant talent pools
• Assess candidate suitability with regards to skills and fit for the business and area
• Manage all candidates effectively throughout recruitment process
• Conduct interactions with Managers in a timely, professional and responsive manner
• Identify & communicate continuous improvement opportunities and strategies
• Process Management & Sourcing
• Follow agreed recruitment process for recruitment delivery
• Candidate Relationship Management
• Effectively communicate position opportunity and Company value proposition
• Develop a deep understanding of your assigned business units
• Develop and maintain relationships and seek referrals of other candidates
• Manage candidate expectations and ensure timely and constructive feedback

Adherence to SOP

• Work closely with team members to generate a go to market sourcing strategy, gather competitive intelligence, develop targeted sourcing environments, conduct research and create talent maps
• Stay current on market and/or functional trends and key developments
• Keep abreast of sourcing best practices (systems, tools, and processes) utilizing the internal tools and technologies.
• Follow recruitment process and procedures
• Utilize required systems to track candidates, workflow, sourcing data, and screening information
• Maintain data quality and accuracy on the company’s internal databases and client talent acquisition systems
• Leverage relevant social media and communications channels

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Requirements

• Minimum Academic, Professional Qualifications & Experience required for this position
• Minimum 3 years of full life cycle recruitment experience in a fast-paced environment
• Conducting competency/behavioural based interviews
• Applicant Tracking System experience
• Developing and executing sourcing methodologies to include market mapping, recruitment strategies and Boolean searches
• Relevant Diploma/Degree
• MIE user experience advantageous

Functional Competencies

• Insights & foresight
• Planning
• Customer Relationship Management
• Maximise and Measures Service Performance
• Build & develop customer centric capability
• Profit and revenue growth management
• Business Acumen
• Stakeholder Engagement
• Drive results through team

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Oneplan Insurance Internship Programme

• We are looking for young, passionate graduates to become part of our growing team.
• This will be a 12-month opportunity to gain practical experience contributing to operational excellence, business performance, and service excellence.
• Our Compliance team is waiting for you to join them.

Requirements

Minimum Requirements

• Matric qualification
• Must have completed your Nated Programme qualifications (N4, N5, N6) from a TVET College in the following fields:
• Management Assistant SAQA ID: 67001,
• Business Management SAQA ID: 66995.
• Learners must be between the ages of 18 and 35.
• Individuals who are born leaders, are hardworking and are passionate to make things happen, who know how to collaborate well across teams and business partners.
• Like to bring creativity & innovation to the work.
• Have strong analytical and critical thinking skills.
• Proficient in Excel

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Oneplan Insurance Internship Programme

• We are looking for young, passionate graduates to become part of our growing departments.
• This will be a 12-month opportunity to gain practical experience contributing to operational excellence, business performance, and service excellence.

We have some innovative teams waiting for you to join them.

• Finance
• HR
• Marketing
• COE: Pet

Requirements

Minimum Requirements

• Matric qualification

Must have completed your Nated Programme qualifications (N4, N5, N6) from a TVET College in the following fields:

• N6 Financial Management SAQA ID: 66998,
• N6 Human Resources SAQA ID: 66997,
• Marketing Management SAQA ID: 66996,
• Management Assistant SAQA ID: 67001,
• Business Management SAQA ID: 66995.
• Learners must be between the ages of 18 and 35.
• Individuals who are born leaders, are hardworking and are passionate to make things happen, who know how to collaborate well across teams and business partners.
• Like to bring creativity & innovation to the role.
• Have strong analytical and critical thinking skills.
• Proficient in Excel

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Project Planning and Management

• Manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Project and Process Management.
• Manage project lifecycle.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Define project scope and schedule while focusing on regular and timely delivery of value.
• Supporting stakeholders in planning sprint iterations.
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Monitor or track project milestones and deliverables.
• Confer with project personnel to identify and resolve problems.
• Submit project deliverables, ensuring adherence to quality standards.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Assign duties, responsibilities, and spans of authority to project resources.
• Direct or coordinate activities of project resources.

Process Definition and Module Development 

• Leading the team and organisation on how to use Agile/Scrum practices and values.
• Support the process of business model rethinking by analyzing processes, practices, and procedures using prescribed methodologies.
• Build competency with Project teams and Operations teams in developing project metrics.
• Provide leadership with meaningful performance metrics and status reports utilizing dashboards and other tools.
• Identify risks proactively, drive timely mitigation, and escalate to management appropriately.
• Work with Business Analysis and document various business processes with flowcharts, manuals and other documentation outlining current practices.
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Supporting and educating the Development team, especially on grooming and maintaining the product backlog.
• Responsible to facilitating daily scrum, sprint planning, sprint demo and retrospective meetings.
• Assessing the Scrum Maturity of the team and organisation and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Facilitating getting the work done.

Solution / Technical Architecture

• Uses appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures in specific business or functional areas.
• Produces detailed component specifications and translates these into detailed designs for implementation using selected products.
• Within a business change programme, assists in the preparation of technical plans and cooperates with business assurance and project staff to ensure that appropriate technical resources are made available.
• Provides advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices are applied correctly

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms.
• Be a liaison between Information Technology and internal business units which includes Operations, Claims, Human Resources, Finance and Compliance.
• Collaborate with technical staff to determine system specifications and requirements.
• Counsel and advise users on system capabilities and processes.
• Manage and coordinate all change activities within project.

Stakeholder Engagement

• Establish and execute a project communication plan.
• Schedule and facilitate meetings related to projects.
• Initiate, review, or approve modifications to project plans.
• Monitor the performance of project team members, providing and documenting performance feedback.
• Negotiate with project stakeholders or suppliers to obtain resources or materials.
• Identify the need for initial or supplemental project resources.
• Identify, review, or select vendors or consultants to meet project needs.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

Preferred Qualifications:

• Certified ScrumMaster (CSM), Certified Scrum Professional (CSP) or Certified Product Owner (CSPO)
• Qualification in Project Management (PMP) or related discipline
• Prince Certification
• Agile and Waterfall (SDLC)
• Minimum 3 years’ experience as a Scrum Master or in a similar role.
• Project management experience preferred, with at least 3 years using Lean/Agile methodologies

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Drive Sales Strategy Planning and Execution

• Collaborate with peers to define a sales business plan that will deliver revenue through selling and our products and services.
• Lead and manage Sales Managers to manage an effective and efficient omnichannel to maximize sales revenue and meet or exceed set goals
• Build a culture of exceptional customer experience leveraging the omni-channel
• Drive the forecasting and adjustment of annual, quarterly, and monthly sales plans to ensure achievement of yearly goals.
• Drive and deliver sales operational objectives through reviewing performance against sales information and making recommendations of adjustments to strategic plans.
• Review financial statements, sales, product and activity reports, or other performance data to measure productivity and profitability
• Create insights that will inform business plans and activities to maximize sales revenue and meet or exceed set goals
• Lead the team to initiate and implement corrective actions based on insights from other departments.
• Create an effective social system and lead teams to prepare and complete action plans; implementing productivity, quality, and customer-service standards; resolving problems; identifying trends; and determining organisational sales system improvements.
• Assist in establishing project plans for new products, VAS products, or product enhancements and drive the implementation of changes.
• Actively lead the team to expand the customer base.
• Drive and deliver product availability and achievement of category profit margins.
• Develop a ‘seamless” launching strategy with no reduction in service delivery.
• Understands industry best practices and strategies
• Drive Sales Growth and Performance
• Manage a successful omni-channel which consistently meets or exceeds daily sales performance metrics.
• Creates and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of sales teams.
• Consistently ensures that business is always conducted with integrity and that behaviour aligns with our values.
• Works closely with Sales Managers and Marketing to drive strategy through leads and campaign management, sales huddles and regular feedback to Management teams on performance improvements.
• Analyse performance metrics data and leverage it to effectively coach and develop the Sales team.
• Effectively manage Sales expenses to ensure delivery of internal gross margin goals.
• Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
• Collaborate with Operations Director, Chief Executive Officer and Financial Director to coordinate activities of functions with concern to, pricing plans, sales, or distribution of products.
• Lead and oversee sales activities.
• Leads financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Reviews effectiveness plans or direct activities such as sales promotions that require coordination with other department managers.
• Assesses for opportunities for continuous improvement of execution and customer experience across the omnichannel in a cost effective, efficient, and effective manner.
• Contribute to channel plans or strategies.          
• Identify, design, and implement projects that will enhance effectiveness of the Sales Contact Centre over time.
• Ensure integrity of governance and compliance across all spheres of operations
• Responsible to ensure the Sales Contact Centre are delivering according to the business plan and targets within budget.
• Ensure productivity is optimised through the effective management of the entire Sales Contact Centre and reduce operating expenses.
• Ensure resources and structures supports longer term growth objectives.
• Maintain awareness of external influences such as relevant legislation and manage accordingly to keep efficiencies and to meet targets.
• Assist in identifying, developing, evaluating, implementing and/or improving new procedures to improve efficiencies.

Continuous Improvement and Reporting

• Design and deliver a scorecard of measures encompassing all relevant aspects of Sales Contact Centre operations
• Provide monthly and quarterly reporting on all relevant Sales Contact Centre indicators, illustrating trends and plans for continuous improvement. (Timing of reports may vary dependent on requirements)
• Review compliance metrics, retentions and cancellations and service level performance against defined targets and metrics and course correct sales processes when necessary
• Extract productivity and performance data and reports daily, weekly, and monthly and analyse data for continuous improvement
• Produce forecasting and lead management reporting to determine sales performance.

Leadership and Direction

• Providing vision and direction to team members
• Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders
• Role model behaviour and motivate team members in line with the core values
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
• Provide support and guidance on career path planning, on-the-job training, coaching, and mentoring to direct reports
• Leads change to creates a self-refreshing and learning organisation
• Continuous improvement of business processes

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Bachelors’ degree advantageous
• Minimum 8 years’ experience in direct sales role, with a minimum of 4 years’ experience in a leadership role.
• Expert/Advanced Contact Centre operational management