Job Vacancies at OUTsurance

Job Description

• Our long term insurance and investment product offering has grown significantly over the years. We have now developed a Life and Investment face to face distribution channel, with custom made systems, processes and products.
• To facilitate this model the position of OUTsurance Financial Advisor: Life and Investments has emerged.
• The incumbents of these newly created positions will be responsible for growing and developing the long term insurance and investments portfolio.

Qualifications

• Completed Matric or National Senior Certificate
• FAIS credits/Full Insurance Qualifications
• Regulatory Exam (RE5)
• Having completed the required CPD hours in line with your Product category

Experience

• Minimum of 4  years long term insurance face to face sales experience

Essential

• Must have your own reliable transport
• Valid SA driver’s license

Additional Information
Responsibilities:

 Build your own Long term insurance and investment portfolio by:
o    Being able to prospect for new clients through various means to ensure good pipeline of business.  Own sourcing of new business.
o    Effective communication with both internal stakeholders and clients (written and verbal).
o    Conduct a comprehensive risk evaluation for the client and provide sound financial advice to clients.
o    Providing solutions to clients by selling OUTsurance long term insurance and investment products aligned to the needs of the client.
o    Prospecting clients from within the OUTsurance group of companies for their life insurance and investment needs by utilising our existing client base.

Providing on-going service and support to your individual client base (amendments, renewals etc.) Technology systems and support areas are in place to ensure the execution burden is made a small as practical.

• Retention of existing clients including renewal discussion in line with regulatory requirement.
• Keeping abreast with the long term insurance market changes and developments.
• Achieving/Exceeding targets consistently in line with management targets.
• Providing feedback to line management when requested to stay abreast of performance, client and market developments.
• Attending all weekly and ad-hoc team meetings.
• Working closely with internal stakeholders.
• Adhering to all quality standards and measures. Complying with all the necessary legislative and regulatory requirements.
• Being an ambassador for the brand by living our company values in all interactions with internal and external stakeholders.

Competencies:

• Confident and enthusiastic self-starter who can take initiative
• Strong Numerical skills
• Must be able to work independently as well as part of a team
• Problem-solving skills
• Relationship management skills
• Presentation and facilitation skills
• Resilience - Ability to work well under pressure in dynamic environment
• Flexible and adaptable
• Influential, concise, rational and practical communicator
• Discretion, judgment and high levels of trust
• In accordance with OUTsurance Life Insurance Company Ltd's Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

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Job Description
Required Competencies & Personal Attributes:

Competencies:

• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress

Skills:

• Selling skills
• Resilience
• Interpersonal and communication skills
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning
• Computer literacy

Qualifications
Qualifications:

• Matric Relevant tertiary or Call centre qualification will be beneficial
• Applicants with successfully completed FAIS Regulatory Exam and a minimum of 30 FAIS Credits will be given preference

Experience:

• Previous Call Centre experience in Telesales. Experience in Short Term insurance industry is preferred.

Additional Information

• An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition. The culture & success of the company is based on performance, the ideal candidate must therefore be prepared to work in a stressful & deadline orientated environment. Candidate will be remunerated on a performance based salary system
• In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

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Job Description
Overview and Purpose of the Role: 

• Our Life product offering has grown significantly over the years which has led to the development of the Life and Investment Face to Face distribution channel. To facilitate this model the position for Sales Support Consultant has emerged.
• The incumbent will be responsible for the booking of appointments generated from leads provided by the company.
• The incumbent must align themselves with the OUTsurance culture and values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.

Responsibilities:

•  The ideal candidate must have the ability to create an interest in the Life product offering and will be responsible for calling leads provided and determine whether the relevant clients are interested in the OUTsurance Life product offerings. 
•  Booking appointments for our OUTsurance Financial Advisors to go out and meet these clients.
•  Achieving set lead/appointment targets.
•  Reporting daily and weekly on ongoing progress.
•   Working closely with financial advisors and manages to ensure allocation and follow up on leads.

Competencies 

•     Assertiveness 
•     Self – Confidence 
•     Honest and ethical 
•     Able to manage stress and stressful situations 
•     Results driven 
•     Ability to work independently without supervision 
•     Self-Disciplined

Reporting Lines: 

• The Lead Generator report directly to line management and will work closely with the wider Life Face to Face and Investment Department.

Qualifications
Experience

• Completed Matric or Grade 12.
• Tertiary marketing/sales qualification will be an added advantage.
• Sale/Lead Generating experience will be an added advantage.
• Cold calling experience is a must.
• Must have strong attention to detail.

Additional Information

• In accordance with OUTsurance Life Insurance Company Ltd's Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

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Job Description

• Our business product offering has grown significantly over the years which lead to the development of the face to face distribution channel. To facilitate this model the positions for OUTsurance Broker Regional Manager: Sales (Face to Face) have emerged.
• The incumbent of this position will head up a team of OUTsurance Brokers located in their designated region.

Competencies

• Self-starter
• Influential, concise, rational and practical communicator
• Creative flair and innovative thinker
• Sound understanding of business
• Incredibly well spoken with strong interpersonal and negotiation skills
• Relationship management
• Strategy and project management skills
• The ability to manage multiple projects within tight deadlines
• Self-motivated team player, able to inspire colleagues
   

The Regional General Manager: Face to Face Distribution must align themselves with the OUTsurance culture and values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.

Responsibilities:

•  Targets and Business Management
• Facilitate achievement of set targets in the region and by driving sales performance at all times.
• Communication of agreed targets to OUTsurance Brokers within the regions
• Report, to the OUTsurance Broker, changes in strategic direction, structures and operating models in order to ensure transparent communication and effective operation within the region
• Explain and agree targets with individual OUTsurance Broker  , communicate to all levels and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance and return on investment
• Provide clear direction to team members on the strategic plan and key focus areas and ensure their understanding and buy-in by explaining their expected contribution to achievement of business objectives
• Manage and drive the turnaround time in terms of targets to ensure a high sales performance within the region
• Manage the delivery of deviance reporting to the OUTsurance Broker General Manager monthly/as and when requested in order to provide recommendations and mitigating solution to deviances that have occurred (e.g. sales targets not met etc.)
• Review performance against balanced score card components as prescribed by the OUTsurance Broker General Manager, discuss gaps and agree action plans to close gaps
• Assist OUTsurance Broker as necessary, by interacting with clients in order to facilitate sales and/or client concerns/complaints

Coaching

• Coaching all OUTsurance Brokers within the region to promote a productive sales environment to ensure sales targets are reached
• Meet with OUTsurance Broker  in the regional team on a regular basis in on a one on one basis to coach them on best practice sales processes
• Coach the OUTsurance Broker  on issues and challenges they are experiencing in the region and provide guidance to them on resolving the issues by e.g. brainstorming around the issues / challenges or creating support network for the OUTsurance Broker  to align to
• Coach OUTsurance Broker  (one on one and / or in groups)on how to use the relevant OUTsurance Face to Face Distribution systems and advise them on diary management in order to upgrade their sales skills
• Coach OUTsurance Broker  in instances where new projects, campaigns and products are launched into the regions and provide them with all relevant, updated information to enable them to produce sales
• Coach OUTsurance Broker  on all compliance-related processes, procedures and documentation and monitor their adherence to the same

People Management

• Actively participate in the recruitment and selection process of all OUTsurance Brokers by interviewing new team members including determining appropriate compensation levels per the relevant remuneration model for OUTsurance Broker  
• Establish and maintain a succession plan for the regional team of OUTsurance Broker  by seeking and attracting OUTsurance Broker  on an ongoing basis
• Create effective workforce plans and recruitment demand plans for own region to ensure that current and future business requirements can be met. Plans should be revised at least twice a year or as and when required
• Work with OUTsurance Broker  in the team to achieve excellent business results through continuous people development and mentoring activities
• Conduct meaningful performance development discussions with OUTsurance Broker  and ensure that agreed action plans are implemented
• Determine and analyse training and development needs for OUTsurance Broker . Ensure that identified training is budgeted for and executed
• Motivate OUTsurance Broker  in allocated regions and ensure that their efforts are recognized
• Ensure that poor performance is addressed and that continued poor performance is dealt with in line with the company/department standards
• Approve leave requests for OUTsurance Brokers and manage the leave planning for own team of OUTsurance Brokers effectively
• Act as first level escalation point for all grievances raised by OUTsurance Broker  in the region

Risk management

• Communicate processes, control requirements and risk management frameworks that impact the sales process in own region and provide documented support to ensure understanding and for reference by OUTsurance Broker  
• Coach team members on all the processes and controls that they have to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to the prescribed processes
• Ensure that OUTsurance Broker  in own region complete all required compliance exams and attestations within specified timeframes. Do not allow OUTsurance Broker  to work until they have completed pre-requisite compliance training
• Ensure that all regulatory requirements are adhered to by facilitating knowledge acquisition by OUTsurance Broker . Provide information on all changes to policies, processes and procedures that are being planned and ensure that team members read circulars that are relevant to the area and answer questions they may have

Identify Business Opportunities

• Identify and manage the creation of new business opportunities for the region in order to expand the market size for OUTsurance Brokers and support the OUTsurance Broker  with new sales opportunities
• Identify new business offerings for the OUTsurance Broker in order to provide additional sales opportunities

Transformation:

• Ensure that all operations are in line with the company-wide’s transformation policies

Qualifications
Qualifications

1. Relevant B Degree and/or equivalent NQF6
2. RE and FAIS Qualifications
3. Minimum 5 years’ experience as a key stakeholder in insurance Sales and Business Development
4. Minimum of 3 years’ experience in a Sales Management role with emphasis on people management
5. Strong flair for numbers and an ability to augment business rationale with supporting calculations
6. Strong understanding of the Face to Face Distribution model
7. Excellent people management skills, including a track record of successfully leading large sales teams
8. Solid Business Development understanding with specific focus to sales optimization as well as performance drive of the OUTsurance Brokers

Experience

• A Proven track record of your sales experience and your ability to lead a team of successful Face to Face Sales staff.

Additional Information
Reporting Lines:

• The Regional Manager Sales: Face to Face Distribution report directly to the General Manager Sales: Face to Face Distribution and will work closely with the Executive Commercial Agents

Additional Information:

• In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.