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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
Job Summary
Drive achievement of branch sales and service targets. Support the achievement of branch growth ambitions across all products and segments. Actively contribute to the branch digital adoption targets. Ensure consistent and professional customer experiences
Job Description
Achieve Sales targets
• Identify customer needs through queue management and customer engagement
• Actively migrate customers to digital channels
• Achieve branch objectives for sustainable growth by driving:
- Digital migration and adoption
- Branch Optimization
- Account Activation
- Walk – ins (queue management)
- Lead Management
- NTB Acquisition
Support and drive branch customer experience
Enhance individual development and team contribution
Compliance and Risk Management
Education & Experience
Completed Higher Certificate in Banking / Accounting / Sales / Marketing or equivalent NQF level 5 FAIS accredited qualification
Completed Sales Proficiency Assessment
Completion of Sales and Service Fundamentals workshop will be an added advantage.
1 – 2 years’ experience in a frontline banking role
1 year Sales experience will be an added advantage
PLEASE NOTE: Colleagues applying from within the same branch node &/or region as the advertised job location will be given preference as part of the Recruitment process
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Job Summary
To deliver sales support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.
Job Description
Customer Experience: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards. | Deal Facilitation : Handle all customer interactions professionally and efficiently | Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
Education and Experience Required Education:
NQF Level 5 ∙ Essential: Good matric pass with English ∙
Preferred: NQF Level 6 National diploma in credit, sales or administration
Experience:
Essential: At least 3 years of sales and or banking administration
Preferred: 4 years Retail Banking experience
Knowledge & Skills:
Essential Competencies:
Deciding and initiating action
Following instructions and procedures
Adhering to principles and values
Coping with pressure and setbacks
Applying expertise and technology
Achieving personal work goals and objectives Planning and organising
Education
Higher Certificate: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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