Jobs at Discovery Limited

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute And Skills

• Customer Centric
• Empathetic

Education and Experience

Education

• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% in English in Matric
• Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment
• Advantageous
• The Business Writing Skill

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At VitalityLife, we are committed to providing a market-leading claims management service.

Our customers are our priority and we are dedicated to supporting them when they need us the most.

We are committed to ensuring that compassion and empathy are a fundamental part of the claims experience for our customers.

Key Purpose

To deal with administration and queries relating to the claims process and to communicate further requirements on claims.

Areas of responsibility may include but not limited to

• Telephonic and written correspondence with clients, including doctors, claimant, financial advisors, solicitors etc.
• Setting up of payment of benefit or medical report payments.
• Notification to Re-assurers regarding details of the claims.
• Administration of unemployment claims for waiver of premium.
• Administration and preparation of documentation for claims.
• Referral of claim for to management, forensics, chief medical officer for input.
• Capture and report on claims statistics.

Personal Attributes And Skills

• Delivering Results and Meeting Customer Expectations
• Coping with Pressure, Setbacks and Time Keeping
• Deciding and initiating action
• Working with People
• Following Instructions and Procedures
• Relating and Networking
• Problem Solving
• Presenting and Excellent Communication Skills
• Adapting and Responding to Change
• Achieving Personal Work Goal

Education And Experience

• Matric is essential
• 1year client services experience within the life insurance industry is essential.
• 2 years’ prior experience within a UK Insurance environment is advantageous.
• An intermediate understanding of long term Insurance in a UK environment
• An intermediate understanding of Microsoft Office