Jobs at Discovery Limited

Key Purpose

Design and implement robust, scalable and optimally performing systems using Oracle related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

•  Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
•  Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
•  Research and find effective solutions to technical issues that arise
•  Estimate development timelines based on business requirements
• Development:
•  Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
•  Conduct unit testing and fix any defects found

Testing:

•  Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
•  Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
•  Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

•  Assist system users with technical support issues and handle according to defined procedures
•  Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)
• Mentoring / Team development:
•  Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
•  Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks

Personal development:

•  Keep abreast of current technological trends and how these might be applied in the Discovery environment
•  Constant improvement of knowledge of the various applications, their functionalities and data models

General:

•  Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
•  Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

• Technical Competencies
•  Data Modelling specifically related to OLTP
•  PLSQL
•  SQL
•  XML
•  Dynamic SQL
•  SQL and PLSQL performance tuning
•  Report writing
•  BI/Warehouse/ETL
•  Java SE

Education and Experience

Essential:

•  3+ years of consistent experience in the listed core competency areas.
• Working knowledge of:
•  Software development within SDLC
•  Unit Testing
•  Data modelling and design of database structures

Advantageous:

•  BSc Computer Science or equivalent 3 year qualification
•  Oracle Certified Professional - Advanced PLSQL developer

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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About Vitality Group

Vitality Group, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Group also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Group coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Group is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China.

To date, Vitality Group’s businesses jointly reach more than 20 million lives across 28 markets (Argentina, Austria, Australia, Canada, China, Ecuador, France, Germany, Hong Kong, Indonesia, Japan, Macao, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Philippines, Portugal, Saudi Arabia, Singapore, South Korea, Sri Lanka, Thailand, the United States and Vietnam).

Key Purpose

To support the Divisional Manager with a portfolio’s full financial function responsibilities. Enhance and improve operational management and efficiencies on cost management.

Areas of responsibility may include but not limited to

• Review and Preparation of Consolidated Financial reports per area

• Analytical Reporting

• Financial Modeling and Costing

• Financial Planning & Analysis

• Infrastructure Cost Management

• Asset Management

• Management of a Team of 2-4

Personal Attributes and Skills

• Intermediate to Advanced : MS Excel, Word, Power Point

• Strong attention to detail and Process

• Deadline Driven

• Able to work independently or as a Team Player

• Advantageous – SAP S4/HANA and Sage

Education and Experience

Education:

• Required: CIMA / CA(SA)

• Preferred (would be advantageous) :

Experience:

• 3 – 5 Years in a supervisory / management role

 Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

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About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  

Key Purpose

To build solid relationships, provide comprehensive insurance services and support to both internal,  external clients and Brokers.

Provide these stakeholders with service support, maintaining and growth of a profitable portfolio.

Assist with portfolio analysis in an attempt to ensure portfolio growth and to report on potential portfolio risks to relevant parties. 

To manage, personally oversee, provide dedicated support and administrate a portfolio relating to new and existing business, queries and / or escalations either telephonically or via correspondence, in line with minimum operating standards of servicing and growth strategies and service channels.

Ensure organizational compliance to Company policies, procedures and legislation.

Areas of responsibility may include but are not limited to

General

• Adhere to the quality and service standards as set by the Division, within the agreed turnaround-times (TAT) and work schedules within service level agreement (SLA).

• Educate intermediaries on correct process and systems to facilitate ease of doing business

• Assist intermediaries with information required regarding policies and benefit explanations

• Ensure that the allocated portfolio runs profitably by adhering strictly to the underwriting criteria

• Updating of administrative records as required

• Familiarity and compliance with all company policies, statutory and regulatory requirements

• Travelling to service accounts is required.

• Ensure that technical, claims and service delivery standards are properly implemented for the client in terms of quality management systems

• Comprehensive knowledge of all standards applicable in respect of the client service delivery function

• Ad-hoc task as and when identified

Relationships

• Achieve and maintain satisfaction scores as agreed through relationship building with Intermediaries, your own client portfolio and influencing internal stakeholders

• Build relationships with all internal divisions from consultant to Management level

• Weekly, monthly check-in sessions with Stakeholders either face to face or telephonically

Escalations

Resolution of escalation enquiries including, but not limited to claims, finance, Vitalitydrive, etc. on behalf of Stakeholders

Servicing

• Facilitate the retention of existing business

• Finance (debits, refunds)

• Reinstatements

• Assist and/or facilitate premium reviews

• Managing feedback on all out of mandate decisions

• Underwriting queries

• Servicing quotes where required

• Process policy amendments within agreed SLA

• Ensure successful renewal of insurance contracts

New Business

• Assist with new business applications

• Assistance with activation of new business quotes

• Assistance with new business quote amendments

• Exporting/uploading of new business quotes

• Underwriting referrals and follows-ups

• Manage the process on any additional information requested by Risk Management

• Manage the process on all “hold cover” business

Skills and competencies

• Customer Oriented individual

• Excellent interpersonal skills

• Planning and organisation skills

• Good problem solving skills

• Results driven person

• Good Presentation skills

• Excellent negotiation skills

• Good report writing skills

• Good verbal and written communication skills.

• Self-management skills

Education and Experience

• Matric (Essential)

• FAIS (Essential)

• RE5 (Essential)

• Class of business certificate (Essential and/or advantageous)

• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)

• Minimum of 5 years’ cumulative client servicing, underwriting and broker servicing experience in the Short Term Insurance sales and client service delivery function (Essential)

• Insurance qualification, e.g. Higher certificate in Insurance and/or Degree (Advantageous)

Other requirements

Hold a valid drivers licence and own reliable vehicle.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the area

To provide sound guidance regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures.

Job Purpose

The success of Discovery is made possible by our great people. Our Mass Market division is looking for a great person to join their team as a compliance officer.

The role is for a compliance officer that will assist the Business with managing compliance with the applicable legislative requirements.

Areas of responsibility

• Define, set and manage the Mass Market compliance framework and standards and advising the business on processes and suitable control frameworks to implement regulatory obligations for the business.
• Compliance reviews within the business unit to ensure that regulatory requirements are being met.
• Regulatory change management.
• Developing and maintenance of the Regulatory Frameworks (CRMPs) as required by Group Compliance.
• Identification and evaluation of compliance exposures/regulatory breaches, providing guidance to Key Individuals and Representatives to ensure compliance with legislation.
• Investigating of complaints, in some cases with the assistance of Forensics, and providing feedback to the relevant stakeholders.
• Facilitate the debarment process for representatives as required.
• Remain up to date with Compliance trends, recommends and implements changes to Mass Market processes as required.
• To facilitate compliance to various policies and strategic objectives by using risk management principles.
• To contribute to the Discovery Group Compliance reporting requirements.
   

Operational:

• Review business activities to determine compliance with applicable regulatory requirements.
• Track competency requirements for Mass Market Representatives and provide regular update to Group Compliance.
• Provide guidance to Business to manage compliance operations issues and make decisions on day-to-day activities.
• Regulatory training and awareness of Mass Market representatives in conjunction with the training team.
• Review business activities to determine compliance with applicable regulatory requirements.
• Participate and provide input in the stakeholder meetings (such as Risk and Group Compliance).
   

NB: The role is not limited to the key outputs mentioned above

Competencies and skills

• Proactive;
• Resolve disagreement and conflict situations in a constructive and professional manner;
• Makes quick, clear decisions which may include tough choices or considered risks;
• Make rational judgements from the available information and analysis;
• Take ownership of projects and deliverables;
• Be able to manage deadlines;
• Understand the process flow of the entity and its departments;
• Understands business models and risk;
• Writes in a well- structured and logical way;
• Strong listening, organisational and communication skills;
• Work independently;
• Efficient time management skills, including quick turnaround time on work;
• Attention to detail;
• Able to work under pressure;
• Legislative knowledge and interpretation;
• The ability to think in an analytical and conceptual manner.

Education and Experience

Essential:

• Legal Degree or compliance qualifications or relevant qualification
• 3 years monitoring or auditing and compliance experience in a Financial Services/ Insurance environment with focus on FAIS Act requirements in the funeral environment.
• 1 year’s management experience  

Advantageous:

• Certificate in Compliance Management
• Completed RE 1

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.