Jobs at Discovery Limited

Key Purpose

To take guided ownership in the design and modification of business intelligence and MIS systems. The analyst will interact with the business stakeholders and subject matter experts in order to understand their problems and needs and produce business dashboards and analytical solutions.

Areas of responsibility may include but not limited to

• Solving ad-hoc analytical problems
• Presenting and communicating solutions
• Building and maintaining PowerBI dashboards and automatic SSRS reports.
• Implement advanced strategies for gathering, reviewing and analyzing data
• Determine how to improve existing business processes
• Determine which tasks can be automated

Education

• Bachelor’s degree in actuarial science, statistics, mathematics, Information technology etc.

Experience

• No previous internship and or graduate programme in any industry or government institution
• No work experience (Essential)
   

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

To respond to incoming e-mails from clients, brokers, franchises and third parties with consent. Answer inbound calls from clients, brokers, franchises and third parties. Completion of outbound campaigns. Member survey reporting and feedback. Monitoring of Contact Centre Queue and support to

Service Consultants. Downloading of Daily, Weekly and monthly Stats.

Areas of responsibility may include but not limited to

• Answering inbound calls from all stakeholders timeously

• Making outbound calls to all stakeholders

• All general correspondence queries

• Dealing with queries through to resolution.

• Logging all queries and keeping clients updated with query resolution process.

• Completing administrative tasks in keeping accurate detailed stats of all queries / correspondence.

• Routing all queries to the correct department.

• Dealing with irate customers.

• Member Survey Reporting and Feedback.

• To develop or suggest improvements to processes or systems.

• To keep abreast of product developments in order to provide advise across various products.

• Data capturing

• Coordinating own and team’s administration

• Working according to set targets and ensuring that customer satisfaction is constantly attained.

• Dealing with escalated calls and queries where the core consultant could not provide first time resolution

Personal Attributes and Skills

• Makes prompt, clear decisions, which may involve tough choices or considered risks.

• Takes responsibility for actions, projects and people.

• Takes initiative, acts with confidence and works under own direction.

• Initiates and generates activity.

• Upholds ethics and values.  

• Demonstrates integrity.

•  Promotes and defends equal opportunities, builds diverse teams

•  Encourages organisational and individual responsibility towards the community and the environment.

• Establishes good relationships with customers and staff.

• Builds wide and effective networks of contacts inside and outside the organisation.

• Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.

• Makes a strong personal impression on others.

• Gains clear agreement and commitment from others by persuading, convincing and negotiating.

• Promotes ideas on behalf of self or others.

• Manages conflict.

• Makes effective use of political processes to influence and persuade others.

• Analyses numerical data, verbal data and all other sources of information.

• Breaks information into component parts, patterns and relationships.

• Probes for further information or greater understanding of a problem.

• Makes rational judgements from the available information and analysis.

• Produces workable solutions to a range of problems.

• Demonstrates an understanding of how one issue may be a part of a much larger system.

• Focuses on customer needs and satisfaction.

• Sets high standards for quality and quantity.

• Monitors and maintains quality and productivity.

• Works in a systematic, methodical and orderly way. Consistently achieves project goals.

• Appropriately follows instructions from others without unnecessarily challenging authority.

• Follows procedures and policies.

• Keeps to schedules.

• Arrives punctually for work and meetings.

• Demonstrates commitment to the organisation.

• Complies with legal obligations and safety requirements of the role.

• Adapts to changing circumstances. Accepts new ideas and change initiatives.

• Adapts interpersonal style to suit different people or situations. Shows respect and sensitivity towards cultural and religious differences.

• Deals with ambiguity, making positive use of the opportunities it presents.

• Works productively in a high-pressure environment.

• Keeps emotions under control during difficult situations.

• Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.

Education and Experience

• 2 years’ experience in the financial services industry

• 2 years Inbound call centre experience

• Matric

• Excellent verbal and numeric ability.

• Experience within LISP Industry

• Excellent communication skills and comprehension.

• 2 years’ experience working within a Correspondence team

• Computer Literacy in the following:

• MS Outlook

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

The Service Now Developer will provide administration, application development, maintenance, and technical support of the organisation’s ServiceNow Platform by using best practice techniques to configure robust solutions to the customer and ensuring Platform stability.

Areas of responsibility may include but not limited to

• Collaborate with the delivery teams to obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow by following ServiceNow best practices

• Ensure requirements are understood, developed, tested, and delivered to specifications by closing all technical tasks related to configuration and implementation

• Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

• Design, implement, test, and deploy ServiceNow components like business rules, client scripting, UI Policies, ACLs, CSS, Properties, UI pages, Workflows, Contexts etc.

• Build custom applications as needed by the company and where a solution cannot be met with out of box or customized ServiceNow solutions

• Provide ongoing production administrative ServiceNow support, including advanced support via troubleshooting, answer “how to” technical and application configuration questions, implementing bug fixes and root cause analysis

• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

• Identify system deficiencies and recommend solutions

• Design and develop queries, reports and dashboards

• Design and configure ServiceNow modules and forms

• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes

• Mentor and share technical knowledge with service management team

Personal Attributes and Skills

• Ability to work with remote teams and clients

• Be capable of working independently as well as collaboratively across functional borders enterprise-wise

• Work closely with TI and Business teams to develop and enhance ServiceNow capabilities

• Display aptitude in learning new modules based on training materials

Education and Experience

• Bachelor’s Degree or Higher, preferably in Computer Science, Information Systems, or related field

• ServiceNow Administrator Certification

• ServiceNow Developer Certification

• ITIL Certification

• 3+ years of experience in developing and administrating on the ServiceNow platform

• Understanding of ServiceNow Development Platform including, but not limited to, ITSM, ITBM, ITOM, CMDB, and custom developments

• Overarching understanding of ServiceNow Enterprise product suite

• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST

• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap

• Knowledge of SQL, XML, JavaScript, AJAX, and third-party controls

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.