Jobs at DLK Group

Job Description

Overview: 

• We are seeking an experienced SAP FI Functional Analyst with a strong background in SAP FI configuration, solution implementation, and integration across various modules. The ideal candidate must have SAP FI certification, proven expertise in SAP New GL, Profit Centre Accounting, and experience in SAP Profitability and Performance Management.

Mandatory Requirements:

• Minimum 8+ years of SAP experience.
• Proven track record of multiple SAP FI CO implementations.
• SAP FI Certification (Proof must be provided when submitting CV).

Core Skills & Responsibilities:

• FI Configuration & Setup: Design, configure, and optimize SAP FI functionalities.
• Analysis & Solution Implementation: Conduct business process analysis and implement SAP FI solutions.
• SAP New GL & Profit Centre Accounting: Ensure seamless integration and configuration of SAP New GL and Profit Centre Accounting.
• Project Execution: Lead and support end-to-end SAP FI CO project implementations.
• SAP Profitability & Performance Management: Implement and optimize SAP PAPM (Profitability and Performance Management) solutions.
• Integration with Various Modules: Collaborate with other SAP module teams to ensure smooth integration.
• Stakeholder Engagement: Work closely with business users, IT teams, and external consultants to ensure effective SAP FI CO implementation.
• Workshop Facilitation & Documentation: Conduct workshops, develop blueprint documentation, process diagrams, and functional specifications.

Requirements

Preferred Qualifications & Experience:

• Experience in Local Government would be beneficial.
• At least 2 SAP Profitability and Performance Management implementations.
• Strong understanding of SAP best practices and business processes.
• Ability to troubleshoot and optimize SAP FI functionalities.

Additional Information:

• It is strongly recommended that the candidate resides in Cape Town or is willing to relocate.
• The role may require periodic travel for workshops and project execution.

go to method of application »

Job Description

Key Responsibilities:

• Configure and implement SAP Business Partner (BP) solutions
• Work on SAP CVI projects, ensuring smooth integration between customers and vendors
• Support S/4HANA migration projects by preparing systems and ensuring successful transformation
• Conduct business workshops and document blueprint solutions
• Collaborate with stakeholders to optimize SAP BP functionalities
• Troubleshoot and resolve SAP BP-related issues, ensuring optimal performance
• Provide ongoing support and training to end-users

Other Preferred Requirements:

• Experience with SAP CVI (Customer Vendor Integration)
• Hands-on S/4HANA readiness and migration experience from ECC to S/4HANA
• Ability to conduct workshops and create blueprint documentation, including process diagrams and solution designs
• Local government experience would be beneficial
• Residing in Cape Town is strongly recommended

Requirements

Qualifications Required:

• SAP BP Certification (Proof of Developer-specific SAP Certification required when submitting CV)
• 8+ Years of SAP Experience
• Strong expertise in SAP BP System Configuration and Setup
• Ability to analyze business requirements and implement SAP solutions
• Experience in SAP BP full-cycle implementations
• Strong understanding of Project Execution methodologies
• Hands-on experience with multiple SAP BP implementations
• Minimum 8+ years of SAP experience
• Proven track record in multiple SAP BP implementations

go to method of application »

Job Description
Overview:

• We are seeking an experienced Principal SAP Materials Management (MM) Functional Analyst to lead and execute SAP MM implementations, system configurations, and integration with Financial Accounting (FI). The ideal candidate must have a strong background in SAP MM, Material Ledger (ML) configuration, and S/4HANA integration, ensuring accurate costing and inventory valuation.

Mandatory Requirements:

• Minimum 8+ years of SAP experience.
• SAP MM Certification (proof of SAP FI Certification required upon CV submission).
• Successful track record of completing more than 5 SAP implementations.

Core Skills & Responsibilities:

• SAP MM System Configuration & Set-up: Design, configure, and optimize SAP MM functionalities to meet business requirements.
• Analysis and Solution Implementation: Conduct business process analysis and provide optimized SAP MM solutions.
• Project Execution: Lead and support full lifecycle SAP MM implementations and enhancements.
• Material Ledger (ML) Configuration & Integration: Ensure ML activation, periodic revaluation, and costing run processes are effectively managed.
• S/4HANA Material Ledger & Universal Journal Integration: Align MM functionalities with ACDOCA for financial reporting and analysis.
• Costing Transition: Facilitate the shift from standard costing to actual costing using ML in S/4HANA.
• Ariba Implementation & Support: Hands-on experience with S/4HANA Ariba integration will be an advantage.
• Documentation & Workshops: Conduct workshops, create blueprint documentation, and develop process diagrams and functional specifications.
• Stakeholder Collaboration: Work closely with business users, finance teams, and technical consultants to ensure seamless integration and system functionality.

Requirements
Preferred Qualifications & Experience:

• Strong expertise in Material Ledger configuration and actual costing processes.
• Experience with S/4HANA migration and Universal Journal (ACDOCA) integration.
• Knowledge of procurement and inventory management best practices.
• Previous experience in Local Government is highly beneficial.

Additional Information:

• It is strongly recommended that the candidate resides in Cape Town or is willing to relocate.
• The role may require occasional travel for workshops and implementation projects.

go to method of application »

Job Description

Role Purpose:

• The Training Manager will oversee the development, implementation, and continuous improvement of training programs to upskill employees and stakeholders. This role is critical to ensuring the effective utilization of tools and solutions within the organization, aligned with its goals and objectives.

Key Responsibilities:

Training Needs Assessment:

• Conduct comprehensive assessments to identify skills and competencies required to achieve organizational objectives.
• Collaborate with department heads and stakeholders to define specific training requirements.

Training Design and Development:

• Develop tailored training programs and materials to address identified needs and skill gaps.
• Incorporate various instructional methods, such as e-learning, workshops, and hands-on sessions, to suit diverse learning preferences.

Training Delivery:

• Implement and deliver training programs using an omni-channel approach to accommodate geographic diversity and operational maturity.
• Ensure training is accessible and effective for both employees and external stakeholders.

Training Evaluation:

• Assess the effectiveness of training programs by monitoring participant performance and feedback.
• Use metrics and analytics to measure the impact of training on tool and solution adoption.

Continuous Improvement:

• Regularly update and refine training content to align with evolving organizational tools, solutions, and goals.
• Stay abreast of industry trends to incorporate best practices in training methodologies.

Requirements

Qualifications and Experience:

• Bachelor’s degree in Training and Development, Human Resources, or a related field.
• Proven experience in designing and delivering training programs.
• Familiarity with various training delivery methods, including e-learning platforms.
• Strong analytical skills to evaluate training effectiveness and implement improvements.

Key Competencies:

• Instructional Design: Expertise in creating engaging and effective training materials.
• Communication Skills: Ability to convey complex concepts clearly to diverse audiences.
• Project Management: Skilled in planning and managing training initiatives within deadlines and budgets.
• Adaptability: Capable of adjusting training strategies to suit dynamic organizational needs.
• Collaboration: Proficient in working with cross-functional teams and stakeholders.

go to method of application »

Job Description

• We are looking for a Senior Project Manager with a strong understanding of project management within organizations, particularly in multi-disciplinary environments such as engineering or telecoms. The ideal candidate will be responsible for overseeing large-scale projects, ensuring adherence to governance standards, and managing all aspects of project documentation and administration.

Key Responsibilities:

• Project Management: Lead and manage large-scale, multi-disciplinary projects from initiation to close-out, ensuring that all objectives, timelines, and budgets are met.
• Governance: Apply knowledge of project governance to ensure compliance with organizational policies and industry standards.
• Documentation: Oversee the management of project documentation, including specifications, closeout documents, purchase orders (POs), and invoices.
• ERP Systems: Utilize SAP or other ERP systems to track and manage project activities and resources.
• SharePoint: Maintain and manage project documentation using Microsoft SharePoint or an equivalent document management system.
• Communication: Liaise with internal and external stakeholders, ensuring clear communication and reporting throughout the project lifecycle.
• Project Reporting: Prepare and present detailed project reports to management and key stakeholders.
• Process Improvement: Identify areas for process improvements within project workflows, ensuring optimal efficiency and effectiveness.

Requirements

Skills & Qualifications:

• Education: Relevant degree or certification in Project Management, Engineering, Telecommunications, or a related field.
• Experience: Minimum of 8 years' experience in project management, with a focus on managing large projects in multi-disciplinary environments.
• Systems Proficiency: Experience with Microsoft SharePoint, SAP, or other ERP systems.
• Project Administration Expertise: Proven ability to use and maintain complex project administration systems, ensuring the accuracy and completeness of project documentation.
• Microsoft Office: Proficiency in Microsoft Excel and Word for project planning, tracking, and reporting.
• Communication Skills: Strong verbal and written communication skills, with the ability to present complex information clearly to stakeholders at all levels.

go to method of application »

Job Description

• We are looking for a Citrix Support Specialist with a National Diploma/Degree or relevant technical certification (such as Citrix) and 3 years of experience in supporting Citrix Virtual Environments. In this role, you will be responsible for providing both user and backend support, ensuring smooth operation and optimal performance of our Citrix infrastructure.

Duties and responsibilities:

• Provide expert support for Citrix Virtual Environments, addressing both user and backend issues.
• Troubleshoot and resolve technical problems related to Citrix systems to ensure continuous and efficient operation.
• Monitor and maintain the Citrix infrastructure, including performance tuning and system optimization.
• Assist users with Citrix-related queries and technical issues, ensuring prompt and effective resolution.
• Collaborate with IT teams to implement updates, patches, and enhancements to the Citrix environment.
• Document and track support activities and system changes to maintain accurate records.

Requirements

Qualifications:

• National Diploma/Degree or relevant technical certification in Citrix.
• 3 years of hands-on experience in supporting Citrix Virtual Environments.
• Strong problem-solving skills and technical expertise in Citrix systems.
• Ability to manage both user and backend support tasks effectively.
• Proven experience in monitoring, maintaining, and optimizing Citrix infrastructure.

go to method of application »

Job Description

• We are seeking a Senior Systems Administrator with a National Diploma/Degree or relevant technical certification (such as MCSE Messaging) and 8 years of experience. This role requires expertise in administering Skype for Business user environments, managing communication systems, and troubleshooting complex communication issues. Your skills in external system publishing, threshold monitoring, and reporting will be crucial in maintaining an effective and efficient communication infrastructure.

Duties and responsibilities:

• Administer and manage Skype for Business systems, including user administration and back-end configurations.
• Oversee communication systems across all modalities, ensuring smooth operation and integration.
• Troubleshoot and resolve system communication issues, both internally and externally.
• Manage the publication of communication systems to the internet, ensuring security and functionality.
• Monitor system thresholds and performance to proactively address potential issues.
• Extract and analyze reports on system performance and communication modalities.

Requirements

Qualifications:

• National Diploma/Degree or relevant technical certification, specifically MCSE Messaging.
• Mandatory: ITIL Foundation and MCSE Messaging certifications.
• Recommended knowledge of MS Active Directory, SAN technologies, TCP/IP Networking, and firewall rules.
• 8 years of experience in managing Skype for Business environments, including user administration and back-end systems.
• Proven experience in administering and troubleshooting communication systems and publishing modalities.
• Skilled in determining system thresholds, monitoring performance, and generating detailed reports.

go to method of application »

Job Description

• We are seeking a highly skilled Principal Video Conference Engineer to join our dynamic team. The ideal candidate will have extensive experience in video conferencing systems, particularly with Polycom technology. This role requires a strong technical background, excellent problem-solving skills, and a commitment to enhancing communication through advanced audio and video conferencing solutions. You will be responsible for designing, implementing, and supporting video conferencing systems while ensuring optimal performance and user satisfaction.

Duties and responsibilities:

• Architect and design video and audio-conferencing systems tailored to organizational needs.
• Evaluate and recommend hardware and software solutions for video conferencing.
• Develop detailed system documentation, including architecture diagrams and implementation plans.
• Lead the implementation of video conferencing solutions, ensuring adherence to ITIL processes.
• Manage the deployment of Polycom Bridge systems, ensuring integration with existing IT infrastructure.
• Troubleshoot and resolve technical issues related to video and audio-conferencing systems.
• Design and facilitate training programs to promote the adoption and effective use of video and audio-conferencing systems.
• Create user guides and documentation to assist users in navigating video conferencing tools.
• Provide ongoing support and guidance to users to enhance their experience.
• Collaborate with IT teams, project managers, and stakeholders to align video conferencing solutions with business goals.
• Act as a point of contact for video conferencing-related queries and escalations.
• Conduct regular meetings with stakeholders to assess system performance and gather feedback.
• Stay updated with industry trends and emerging technologies in video conferencing.
• Propose enhancements to existing systems to improve functionality and user experience.
• Participate in the development of best practices and standard operating procedures for video conferencing.

Requirements

Qualifications and experience:

• National Diploma/Degree in Computer Science, Information Technology, or a related field.
• Relevant technical certification (e.g., PVCE, Polycom Video Conference Certified Systems Engineer).
• Minimum of 8 years of experience in video conferencing system management and implementation.
• Proven experience with Polycom systems, including management of Polycom Bridge implementations.
• Strong understanding of ITIL processes and their application in technical environments.
• Proficient in designing and implementing video conferencing solutions.
• Hands-on experience with audio and video conferencing equipment and software.
• Familiarity with network infrastructure and its impact on video conferencing performance.

go to method of application »

Job Description

• We are seeking a highly skilled Principal Interaction Specialist to lead the design and implementation of Unified Communications solutions. This role demands a deep understanding of Communications Technology Systems and a robust grasp of the Information and Communication Technology (ICT) infrastructure landscape. The ideal candidate will have extensive experience in aligning technology solutions with business needs and ensuring the successful delivery of projects.

Duties and responsibilities:

• Conduct in-depth technical analysis of communications technology systems.
• Stay updated on the latest trends and advancements in Unified Communications technologies.
• Design and implement effective Unified Communications solutions that meet business requirements.
• Ensure comprehensive integration of all layers of the ISO stack.
• Develop and design architectures that facilitate the efficient functioning of projects.
• Collaborate with cross-functional teams to create solutions that enhance operational efficiency.
• Engage with stakeholders to gather and define technology-related business requirements.
• Identify and propose relevant technology solutions to address business challenges.
• Oversee ongoing projects, ensuring timely completion and adherence to quality standards.
• Monitor daily work, verify outputs, and track progress against project milestones.
• Produce clear and comprehensive documentation, including technical specifications and project plans.
• Communicate effectively with technical and non-technical stakeholders.
• Lead project teams and mentor junior staff in technical and project management best practices.
• Foster a collaborative environment that encourages innovation and continuous improvement.

Requirements

Qualifications and experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
• Relevant technology-based certifications (e.g., Cisco Certified Network Professional, Microsoft Certified: Teams Administrator Associate, or equivalent).
• Minimum of 8 years of experience in Unified Communications solutions design and implementation.
• Proven experience in technical analysis and research within communications technology systems.

Skills:

• Strong understanding of ICT infrastructure and ISO stack integration.
• Excellent communication and technical writing skills.
• Demonstrated project management competency, with a focus on delivering projects on time and within scope.
• Ability to identify and implement technology solutions that drive business benefits.

go to method of application »

Job Description

• We are looking for a highly experienced Senior Product Specialist to join our team and serve as a Subject Matter Expert (SME) for our IT Service Management (ITSM) solution. In this role, you will be responsible for the strategic configuration and enhancement of our ITSM tools, ensuring they meet the evolving needs of our organization and clients. Your extensive knowledge of ITIL practices, combined with your strong project management skills, will enable you to drive improvements and deliver exceptional service.

Duties and responsibilities:

• Act as the SME for the ITSM solution, providing expert guidance and support to internal teams and clients.
• Stay informed about industry trends, best practices, and emerging technologies in ITSM.
• Lead the configuration and customization of the ITSM solution to meet organizational and client-specific requirements.
• Identify opportunities for product enhancements and work closely with development teams to implement these changes.
• Manage project timelines, deliverables, and resources related to ITSM implementations and upgrades.
• Employ project management methodologies to ensure successful execution of projects and initiatives.
• Collaborate with cross-functional teams, including IT, operations, and customer support, to ensure alignment on product capabilities and requirements.
• Communicate effectively with stakeholders to gather requirements, provide updates, and address concerns.
• Develop and deliver training programs for internal teams and clients to enhance their understanding of the ITSM solution.
• Provide ongoing support and troubleshooting for users to ensure high levels of satisfaction.
• Create and maintain comprehensive documentation related to ITSM processes, configurations, and user guides.
• Prepare regular reports on product performance, user feedback, and enhancement initiatives.
• Ensure compliance with ITIL standards and best practices in all ITSM-related activities.
• Conduct regular reviews and audits of ITSM configurations to maintain data integrity and quality.

Requirements

Qualifications:

• National Diploma in IT or equivalent (mandatory).
• ITIL Intermediate Certification (mandatory).
• ITIL Managers/Expert Certification (advantageous).
• Project Management Certification (PMP, PRINCE2, or equivalent preferred).

Experience:

• 8+ years of relevant experience in IT Service Management, product support, or related roles.
• Proven experience in configuring and managing ITSM tools and solutions.

go to method of application »

Job Description

• We are seeking an experienced and analytical Senior Report Writer to join our team. In this pivotal role, you will be responsible for transforming raw data into meaningful reports that drive tactical and strategic decision-making within our IT Service Management (ITSM) framework. Your expertise in data analytics, coupled with strong reporting skills, will enable you to communicate complex information clearly and effectively to a variety of stakeholders.

Responsibilities:

• Gather and analyze raw data from various ITSM tools and databases to identify trends, insights, and actionable recommendations.
• Translate complex data sets into concise narratives that inform decision-making at both tactical and strategic levels.
• Design, create, and maintain comprehensive reports that address key performance indicators (KPIs) and operational metrics.
• Customize reports to meet the diverse needs of stakeholders, ensuring clarity and relevance in all communications.
• Utilize data visualization tools to create visually compelling dashboards and reports that enhance data understanding and accessibility.
• Implement best practices in data presentation to ensure that insights are easily digestible.
• Work closely with IT teams, management, and other departments to gather reporting requirements and understand business needs.
• Present findings and recommendations to stakeholders, facilitating discussions that drive informed decisions.
• Review and validate data accuracy and consistency prior to report dissemination.
• Ensure all reporting activities comply with organizational policies and ITIL standards.
• Continuously evaluate and refine reporting processes to enhance efficiency and effectiveness.
• Identify opportunities for automation and optimization within the reporting framework.
• Document reporting methodologies and processes to ensure consistency and best practices.
• Provide training and support to team members and stakeholders on data interpretation and report usage.
• Contribute to the development of strategic initiatives by providing insights derived from data analysis.
• Support management in aligning reporting strategies with organizational goals

Requirements

Qualifications:

• National Diploma in IT or equivalent (mandatory).
• Project Management Certification (PMP, PRINCE2, or equivalent preferred).
• Data Analytics Certification (mandatory).
• ITIL Foundation Certification (mandatory).

Experience:

• 8+ years of relevant experience in report writing, data analysis, or related roles.
• Proven experience in tactical and strategic ITSM reporting.

Technical Skills:

• Proficiency in data analysis tools (e.g., SQL, Excel, Power BI, Tableau).
• Familiarity with ITSM tools and reporting capabilities (e.g., ServiceNow, BMC Remedy).
• Strong understanding of data visualization techniques and best practices.

go to method of application »

Job Description

We are looking for a highly skilled and experienced Senior Developer to join our team in enhancing our IT Service Management (ITSM) system. In this critical role, you will be responsible for the design, development, implementation, and support of ITSM solutions that align with our organizational goals. Your expertise in providing technical solutions to complex problems will be essential in ensuring the effective operation of our ITSM tools.

• Lead the design and development of enhancements and customizations for the ITSM system.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions that meet business needs.
• Provide advanced technical solutions to resolve complex issues within the ITSM tool.
• Diagnose and troubleshoot system problems, ensuring timely and effective resolution to minimize service disruptions.
• Monitor system performance and conduct routine maintenance to ensure optimal functionality.
• Implement updates, patches, and upgrades to maintain system integrity, security, and compliance with industry standards.
• Create and maintain comprehensive technical documentation for system architecture, configurations, and development processes.
• Document solutions and troubleshooting methodologies to facilitate knowledge sharing and training within the team.
• Mentor and support junior developers and team members, fostering a collaborative environment.
• Work closely with IT teams, project managers, and business stakeholders to ensure alignment on project goals and timelines.
• Develop training materials and conduct sessions to educate end-users on system features and functionalities.
• Provide ongoing support to users, addressing their queries and enhancing their understanding of the ITSM tool.
• Ensure all development and support activities comply with ITIL standards and organizational policies.
• Stay abreast of industry trends and best practices in ITSM development and software engineering

Requirements

Qualifications:

• National Diploma in IT or equivalent (mandatory).
• Project Management Certification (PMP, PRINCE2, or equivalent preferred).
• Data Analytics Certification (mandatory).
• ITIL Foundation Certification (mandatory).

Experience: 

• 8+ years of relevant experience in software development, support, or related roles.
• Proven experience with ITSM tools and solutions (e.g., ServiceNow, BMC Remedy).

Technical Skills:

• Proficiency in programming languages and development frameworks relevant to ITSM (e.g., Java, JavaScript, Python).
• Familiarity with database management systems (e.g., SQL) and integration tools.
• Strong understanding of ITIL principles and service management best practices.

go to method of application »

Job Description

We are looking for a Principal Cloud Platform Solutions Administrator with extensive expertise in cloud platform management and implementation. The ideal candidate will have a proven track record in designing, deploying, and managing enterprise-level cloud solutions, ensuring performance, scalability, and security across front-end and back-end applications. With 8+ years of experience and Microsoft Certified Systems Engineer (MCSE) in Cloud Platform, you will play a critical role in optimizing cloud environments to meet business objectives. This is an opportunity to lead a team, drive innovation, and contribute to the strategic direction of the organization by leveraging the latest cloud technologies and best practices.

• Lead the design, implementation, and management of enterprise-level cloud platform solutions, ensuring optimal performance, scalability, and security.
• Oversee the architecture and integration of both front-end and back-end cloud-based applications, ensuring seamless connectivity and user experience.
• Collaborate with development and infrastructure teams to build, deploy, and maintain cloud environments, ensuring they meet business needs and technical requirements.
• Manage cloud platform services, including provisioning, monitoring, and optimization, to ensure reliable performance and cost-efficiency.
• Ensure adherence to security best practices, ensuring data protection, access control, and compliance with industry regulations and organizational policies.
• Troubleshoot and resolve complex cloud-related issues, providing advanced technical support to both internal teams and external clients.
• Implement automation tools and scripts to improve deployment processes, monitoring, and management of cloud environments.
• Continuously evaluate and recommend emerging cloud technologies and services that align with the organization’s strategic objectives.
• Develop and maintain detailed documentation on cloud platform configurations, processes, and policies.
• Mentor and guide junior cloud administrators, promoting best practices and fostering a collaborative work environment.

Requirements

• Qualification: Microsoft Certified Systems Engineer (MCSE) in Cloud Platform
• Experience: 8+ years

Technical Skills:

• Cloud Platform Solutions: Extensive experience in implementing and managing cloud services such as Microsoft Azure, AWS, or Google Cloud.
• Front-end/Back-end Solutions: Expertise in developing and integrating cloud-based front-end (user-facing) and back-end (server-side) applications.
• Automation and Scripting: Proficiency in automation tools such as PowerShell, Bash, or Python to streamline cloud operations.
• Cloud Security: Strong knowledge of cloud security protocols, identity management, and access controls.
• Monitoring and Optimization: Experience with cloud monitoring tools and best practices for performance tuning and cost management.
• Compliance and Governance: Familiarity with industry regulations (e.g., GDPR, HIPAA) and IT governance frameworks.

Competencies:

• Strong leadership and project management capabilities.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Advanced problem-solving and analytical skills with a focus on innovation and efficiency.
• Ability to manage multiple projects simultaneously while maintaining attention to detail and quality.
• Continuous learning mindset with a passion for cloud technology advancements.

go to method of application »

Job Description

• We are looking for a Lead IT Support Specialist with a National Diploma or ITIL Practitioner Level certification, combined with Microsoft Certified Engineer and Cisco Certified Network Associate credentials. With 8 years of experience, you will be responsible for implementing ITIL processes, managing complex network infrastructures, and leading IT projects to success. Your expertise will be key in ensuring high-quality IT service delivery and effective problem resolution.

Duties and responsibilities:

• Implement and manage ITIL processes for effective problem management, ensuring the seamless operation of IT services.
• Administer and optimize network infrastructure, utilizing Cisco networking skills to maintain high performance and reliability.
• Apply project management principles to oversee and execute IT projects, ensuring alignment with organizational goals, timelines, and budgets.
• Provide advanced problem management and resolution, applying comprehensive ITIL methodologies to address and solve complex issues.
• Collaborate with IT teams to troubleshoot and resolve networking issues, ensuring effective integration and support across various systems.

Requirements

Qualifications:

• National Diploma or ITIL Practitioner Level certification.
• Microsoft Certified Engineer and Cisco Certified Network Associate certifications.
• 8 years of experience in problem management, including implementation of ITIL processes.
• Extensive knowledge and experience in project management and networking.