Jobs at Fidelity Services Group

• A vacancy exists for an Operations Administrator in the Nelspruit/Mbombela reporting to the Manager. The main purpose of the position is to provide co-ordination, administrative and secretarial support to the team. 

Minimum Requirements...

• Grade 12.
• At least 3-5 Years’ experience as an Administrator reporting to Senior Management.
• Ability to work extended hours as and when required.
• Clear criminal record and no pending cases.
• Advanced Excel, MS Word and Power Point proficiency.
• Knowledge of the SAP and ePayroll systems are beneficial.
• Above average verbal and written communication skills.
• Ability to resolve conflict effectively.
• Ability to handle work related stress and work effectively under pressure.
• Ability to work independently and ability to meet strict deadlines.
• Highly motivated and enthusiastic.

KEY PERFORMANCE AREAS:

• Office administration and general Administrative duties.
• Co-ordination of e-mail, correspondence and written communication.
• Screening of telephone calls and taking of messages.
• Minute taking at selected meetings and engagements.
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Liaising at different levels of the Branch and act as Ambassador of the Area Manager office.
• Consolidate management information and reports.
• Compiling weekly and monthly reports.
• Typing of documents, reports and preparation of presentations
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism.
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
• Above average report writing skills.
• Organising skills.
• Initiative skills.
• Time Management skills.
• Attention to detail.
• Team player.
• Self-development and that of others.
• Self-motivated & Independent operator.
• Delivery-orientated and deadline-driven
• Sensitivity to confidential matters is required
• High emotional intelligence (EQ) required.
• Professional interpersonal communication (written and verbal).
• Able to function in an unstructured environment.
• Build relationships across the business
• Ownership and accountability and decision making skills.

Closing Date 25 August 2023

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• A position for an Investigator exists at the Helderkruin Corporate Office, reporting to the Head of Investigations. The Investigator will be responsible for independently conducting investigations within the group.

Experience, Requirements and Qualifications:

• A formal relevant qualification would be advantageous.
• At least eight years’ experience within SAPS or other law enforcement agencies.
• Minimum of five years investigative experience, especially in respect of serious and violent crimes.
• Ability to work independently or with minimal supervision.
• Own reliable transport with a valid driver’s licence.
• Own cellular phone essential.
• Computer literate
• Willingness and readiness to travel when required.
• Valid passport.
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet.
• No criminal record or any pending cases.
• Proficiency in English (oral and written)
• Quality report writing skills.
• Firearm competency.
• Understanding of the FSG environment would be advantageous.

Job Description: (not totally Inclusive)

• Interviewing employees and other witnesses relevant to each case under investigation.
• Gather all relevant evidence in a legal manner.
• Testify in criminal and disciplinary hearings.
• Liaison with other role players such as SAPS, Public Prosecutors, Legal representatives,
  FSG personnel on all levels, FSG clients, etc.
• Responsible for record keeping of all evidence and investigation administration in case dockets.
• Responsible for ensuring investigation reports are accurate and supported by evidence.
• Recruitment and handling of informers.
• Quality of own work.
• Ensuring that investigations are completed within deadlines.
• Responsible for the integrity of reporting.
• Ensure all information is filed, updated and readily available as required.
• Willingness to work overtime when necessary.

 Competencies Required

• Knowledge of applicable legislation.
• Presentation and communication skills.
• Business writing and reporting.
• Self-sufficiency.
• Adaptability to different and difficult environments.
• Problem solving skills.
• Attention to detail.
• Persuading and influencing.
• Business acumen.
• Deadline driven.
• Building Relationships.
• Showing Resilience.
• Observation skills.
• Ability to work as part of a team.

Closing Date 18 August 2023

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• The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focussed
• Team player

Core Competencies:

• Planning
• Leadership
• Organisational skills
• Control

Closing Date 28 August 2023

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Security Operations Manager:  

• The position of a Security Operational Manager is vacant at the New Castle Branch, reporting to the Branch/Regional Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met. Candidates should reside in the Rustenburg area or willing to relocate at own cost.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A/B registered.
• Valid Driver’s License with own reliable transport is required.
• At least 5-10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• Sound planning, administration, interpersonal communication, and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• No criminal record or any pending cases.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client about security services rendered.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is always met.
• Dealing with all required administration matters.
• Liaising daily with management on various operational issues.
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
• Ensuring the timeous submission of reports to both client and to the Rustenburg Branch as required.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.

Core Competencies:

• Analytical, Critical Thinking & Planning skills.
• Leadership & Self Development.
• Goal Setting & Organisational skills.
• Driving & Managing change.
• Driven for results.
• Interpersonal skills.
• Communication direction & skills.
• Development of others.
• Customer focus.
• Teamwork.

Other personality attributes:

• Initiative
• Strong leadership ability
• Presentable

Closing Date 28 August 2023

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• The overall purpose of this position is to assist in the administrative, financial, and managerial responsibilities of the allocated Branch and Ops Managers.

Key Performance Areas: (Not totally inclusive)

• Debtors and Creditors Management for allocated contracts.
• Assist with the management of budget allocations for Transport Department per contract.
• Consolidate and report on all assets at the various contract sites.
• Ensure weekly, monthly and quarterly reports are timeously done.
• Personnel Management administrative processes.
• Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.

Qualifications, experience and other competencies

• Matric Certificate.
• Strong command of English
• Strong administrative and organizational skills, with the ability to work independently and professionally
• Good interpersonal and communication skills
• Ability to liaise professionally with personnel at all levels
• Highly motivated and enthusiastic
• Must be able to work under pressure
• Own transport is essential
• Proficiency in Microsoft Word, Outlook, SAP as well as Excel

Other Personality Attributes:

• Good interaction skills
• Communication
• Negotiation skills
• Honest
• Reliable

Closing Date 28 August 2023

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REPORTING

• The incumbent will report to the Branch Manager / Regional Manager 

QUALIFICATIONS AND ATTRIBUTES

• Compulsory:
  • CCTV/LPR industry specific knowledge.
    • CCTV control room set up
    • CCTV product/technologies
    • Configuration/Networking
  • PC Literate
  • At least 5 to 7 years managerial experience
  • Must be able to work independently and be self-motivated.
  • Must be able to work as part of a team and manage people.
  • Must have a strong sense for attention-to-detail.
  • Presentation skills
  • Own Vehicle

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning

Closing Date 23 August 2023

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Overall Purpose of the Job: Collect on outstanding Coastal amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum qualification and experience:

• Matric
• Credit Management or Finance related qualifications
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Main duties & responsibilities:

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including:  credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilience

Closing Date 25 August 2023

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• The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions - Strong HR/IR Skills.
• Ensuring the timeous submission of reports to both client and to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

go to method of application »

The main purpose of the position is to provide co-ordination, administrative and secretarial support to the team. 

Minimum Requirements...

• Grade 12.
• Administrative/Secretarial Post School Qualification.
• At least 3-5 Years’ experience as an Administrator reporting to Senior Management.
• Ability to work extended hours as and when required.
• Clear criminal record and no pending cases.
• Advanced Excel, MS Word and Power Point proficiency.
• Knowledge of the SAP and ePayroll systems are beneficial.
• Above average verbal and written communication skills.
• Ability to resolve conflict effectively.
• Ability to handle work related stress and work effectively under pressure.
• Ability to work independently and ability to meet strict deadlines.
• Highly motivated and enthusiastic.

Job Specification...

KEY PERFORMANCE AREAS:

• Office administration and general Administrative duties.
• Co-ordination of e-mail, correspondence and written communication.
• Screening of telephone calls and taking of messages.
• Minute taking at selected meetings and engagements.
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Liaising at different levels of the Branch and act as Ambassador of the Area Manager office.
• Consolidate management information and reports.
• Compiling weekly and monthly reports.
• Typing of documents, reports and preparation of presentations
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism.
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
• Above average report writing skills.
• Organising skills.
• Initiative skills.
• Time Management skills.
• Attention to detail.
• Team player.
• Self-development and that of others.
• Self-motivated & Independent operator.
• Delivery-orientated and deadline-driven
• Sensitivity to confidential matters is required
• High emotional intelligence (EQ) required.
• Professional interpersonal communication (written and verbal).
• Able to function in an unstructured environment.
• Build relationships across the business
• Ownership and accountability and decision making skills.

Closing Date 11 September 2023

go to method of application »

The main purpose of the position is to make sure that the debtors’ collections are done timeously.

Minimum Requirements:

• Matric Certificate and preferably a recognised credit control qualification.
• At least 3 years’ experience and full knowledge in credit control and reconciliation is essential.
• Sound working knowledge of the SAP system.
• Proficiency in MS Word, Power point and especially Excel is essential.
• Must be fluent in English and Afrikaans.
• Must have own transport.

Key Performance Areas: (not totally inclusive):

• Performing the full credit control functions.
• Maintaining and managing collections in relation to the company’s Group Credit policy.
• Maintaining a healthy cash flow at all times.
• Keeping bad debts to a minimum.
• Ensuring that monthly collections meet the required targets.

Other personality attributes:

• Numerical accuracy
• High methodical working methods are required.
• Strong interpersonal and communication skills
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure
• Ability to meet strict deadlines
• Organizational skills
• Administration skills

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Teamwork