Jobs at Lindt and Sprungli

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, cash handling and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle cash and credit card transactions

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)
• Confident and Interactive with a friendly disposition.

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Position Purpose

The position of Merchandising Manager is a regional function, reporting directly to the Head of Field Force ensures the effective implementation of sales strategies, business plans and policies in order to achieve sales budgets and maximize profitability. This is achieved through effective administration and the successful management and motivation of the Merchandising agency

Key Responsibilities

Sales and Marketing:

• Implement brand strategies and policies.
• Trade visits with our merchandising agency in the greater Inland area (Gauteng/Inland) travel may include other regions.
• Schedule and perform trade visits and training with our merchandising agency.
• Implement and monitor promotions and/or product drives.
• Attend merchandising agency cycle brief on a regular basis and present performance figures as well as up and coming NPD launches and strategies.
• Evaluate and initiate forward share to control Category Management in all stores with regards to “The Perfect Store” which is a Lindt app which will record certain in store information i.e sku facings of competitors and Lindt facings.
• Driving SELL OUT initiatives i.e. Focus on key opportunities in store such additional POS placements, driving for excellence in terms of correct layouts/flows.
• Driving POS (point of sale) placement in support of promotions and sell out initiatives.
• Setting action plans to rectify deficits and sales targets.
• Monitor and control promotional pricing in the trade.
• Monitor and control mark downs and returns.
• Maintain and promote growth.
• Building customer relationships in the trade.

Management and Supervision:

• Monitor performance of the merchandising agency.
• Lead, manage, monitor and motivate staff in the trade.
• Daily communication with Head of Field Sales.

Administration:

• Log feedback via Lindt Mobile daily and ensure to follow up via e-mail to address     issues/concerns.
• Contact report done via Lindt Mobile.
• Monitoring sales budgets.
• Write weekly, monthly, and quarterly reports to update Head of Field Sales of happenings in regions.
• Attend all meetings scheduled.
• Attend monthly meetings with the Merchandising agency and provide feedback.

Skills and Knowledge:

• Strong management and leadership abilities.
• Great passion for brands.
• Strong analytical and management skills.
• Strong communication skills.
• Strong understanding of consumers and the market and how this can be used to support and develop the brand.
• Entrepreneurial spirit with good communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• Proactive and able to work autonomously.
• Great team player, willing to support and take over additional workload whenever required.
• Excellent MS skills, especially Excel and Power Point.
• Strong English skills (both spoken and written).
• Ideas and solutions driven.
• Structured organizational skills.
• Excellent people skills (written and verbal).

Requirements

• Completed, relevant Bachelor’s degree would be advantageous.
• A minimum of three years' relevant experience in FMCG, managing a 3rd party/agents, understanding the store processes and store ordering systems in all major retailers in South Africa.
• Ability to travel and sleep out frequently – Sleep out up 2/3 days a week.

go to method of application »

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge
• Actively sampling provides product knowledge and introduces products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events, and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi-task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, cash handling, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to the front of house
• Monitor sales on a daily basis with the goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with a focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle cash and credit card transactions

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Confident and Interactive with a friendly disposition.
• Polite and Patient
• Proficiency in Microsoft Office (Specifically Excel and Powerpoint)