Jobs at MultiChoice Group

To produce clear, succinct and engaging copy and other content, aimed at meeting consumer’s demand for information about our products and services.
Operational Excellence

•   Refresh existing content to ensure it is up to date, accurate and helpful for consumers, and creating new content where an opportunity exists to support business initiatives.
•   Understanding how content should be structured to rank well on search engines, and execute this to a high standard.
•   Work with the Managers to fully understand the production required, then own the execution of that plan to deadline and the right standard.
•   Ensure the accuracy, quality and on-brand tone of voice of all their own work, as well as working in conjunction with more senior team members.
•   Prioritise workload to ensure deadlines are met, especially when these are for requests from cross-functional teams in the business.

Relationship Building

•   Develop positive working relationships across the marketing team.
•   Become a key part of the content team – be versatile and a supportive team member who is happy to share tasks, learn new skills and promote the benefits of the content team across the business.
•   Work with SEO team members to ensure that copy is fully optimised.

Qualifications

•   Gr 12
•   Diploma in Marketing

Technical Competencies

•   Social Media Engagement
•   Campaign Management
•   Budget Management
•   Marketing Management
•   Planning and Organising
•   Project Management

Behavioral Competencies

•   Accountability
•   Teamwork
•   Delegation
•   Interpersonal Support
• To produce clear, succinct and engaging copy and other content, aimed at meeting consumer’s demand for information about our products and services.

Experience

•   At least 2-3 experience in copywriting, with ability to produce clear customer-facing content which explains complicated concepts.
•   Experience in on-line content creation.
•   Previous experience working as a copywriter in a consumer-facing capacity.

Technical Competencies

•   Social Media Engagement
•   Campaign Management
•   Budget Management
•   Marketing Management
•   Planning and Organising
•   Project Management

Behavioral Competencies

•   Accountability
•   Teamwork
•   Delegation
•   Interpersonal Support
•   Perseverance
•   Motivating
•   Prioritisation
•   Analytical Thinking

go to method of application »

• Analyze customer/product data to develop retention and uplift activities.
•  Plan and deliver CVM campaigns and offers across the company encouraging customer retention and customer loyalty.
•  Analyze and report on post-campaign performance and insights

 
Loyalty and Rewards plan

•  Develop and execute Customer Rewards and loyalty programs plan.
•  Develop support and promotional tools to reach customers.
•  Execute strategic and tactical plans, by forming and facilitating coordinated cross-functional teams to deliver cohesive, omni-channel loyalty campaigns
•  Manage the campaign/offer process from designing optimised campaigns, briefing it to agencies, ensuring execution, securing rewards/incentives and reporting on overall performance.
•  Acquire and manage a partner portfolio to derive shared value for business, partner and customer by identifying mutual opportunities

Operational Management

•  Drive reporting that tracks KPIs and business metrics on a regular basis to uncover actionable trends, insights and forecasts.
•  Interact with pricing and operations as needed to ensure seamless execution of promotional offers
•  Manage project timelines and deliverables to ensure that key project milestones are met, and that required teams are engaged as needed to maintain agreed upon project schedule
•  Manage campaign and marketing calendar

Qualifications

•  Diploma / Bachelor’s degree in Marketing, Business Management or related field

Experience

•  Minimum of 3-5 years of experience working on performance marketing with a focus on user retention and rewards & loyalty
•  Understanding of customer journey and lifecycles.
•  Understanding of referral and loyalty programs

 Experience with reward campaign management

• Technical Competencies (List the key technical competencies)
•  Data management and insights
•  Project management
•  Attention to detail
•  Stakeholder Management

Behavioral Competencies (List the key behavioral competencies)

•  Accountability
•  Teamwork
•  Interpersonal Support
•  Perseverance
•  Motivating
•  Prioritisation
•  Analytical Thinking