Jobs at Nedbank

Job Purpose

• To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify and confirm own financial targets by aligning with business unit targets.
• Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
• Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
• Manage costs by monitoring expenses and keeping within budget parameters.
• Achieve economic profit by reviewing pricing annually and making required adjustments.
• Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
• Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
• Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
• Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
• Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
• Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
• Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
• Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or diploma at NQF Level 6 in commerce, business, finance or law.

Minimum Experience Level

• 8 years experience in a sales or relationship management role in a banking environment.

Behavioural Competencies

• Becoming a Business Advisor
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sales Negotiation
• Qualifying Sales

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and interpreting qualitative and quantitative data
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Conducting gap analysis
• Coordinating and securing buy-in from internal stakeholders.
• Comparing two or more sets of information
• Providing professional advice/opinion

go to method of application »

Job Purpose
Please note that this role is Cape Town based.

• To assist estate administrator by supporting the administration process of an estate and doing office administrationin order to enable the achievement of financial targets as per business strategy.

Job Responsibilities

• Build and maintain relationships with external stakeholders by providing the necessary information.
• Complete documentation required for the estate administration to clients' needs.
• Meet turn-around times by building and maintaining relationships with internal stakeholders through sharing information and giving and receiving feedback.
• Complete allocated tasks by prioritizing tasks and adhering to set timeframes.
• Utilise resources within target levels by limiting stationary use and personal telephone/internet use.
• Complete daily tasks by complying to policies; processes and relevant legislation.
• Mitigate risk by reporting deviations from policies; procedures and standards.
• Manage work obstacles by seeking solutions; taking corrective action and escalating when required.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Contribute towards achievement of financial targets by delivering tasks within the set turn-around times.
• Limit office errors by complying to legislative requirements and instructions.
• Reduce rework by completing work according to standards and instructions.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Legal Estate Administration Diploma.

Essential Certifications

• Fiduciary Institute of South Africa (FISA)

Preferred Certifications
Type of Exposure

• Working with a group to come up with alternative solutions to a problem
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Communicating internally
• Drafting reports

Minimum Experience Level

• 1-2 years experience in Financial andor Fiduciary Industry

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing
• Relevant regulatory knowledge

Behavioural Competencies

• Building Customer Loyalty
• Work Standards
• Collaborating
• Technical/Professional Knowledge and Skills
• Managing Work
• Continuous Learning